CrowdStrike Falcon Reviews

I'm a security analyst. We get alerts on the cloud side that appear in the CrowdStrike console and also in our email. We can consolidate them on the console and check the process tree. You can see the hostname, user details, and all the information on the right side.  On the file part, we can see whether the malicious file has been executed and decode it to see where the hash appears.

I worked with an event-tracking tool before I started working at this company, and any insights that were triggered in that tool would be noted in the infrastructure certificate tool. The information we gather from CrowdStrike will be updated in Azure, so all the information, resolutions, etc. will be added to Azure. We can check the activity and whether the malicious file is being blocked, quarantined, or allowed.

I like Falcon's threat detection and endpoint investigation features. It's a user-friendly solution. We determine the root cause of an alert and contact the end user via our Slack channel if necessary to gather additional information to determine whether they know about the activity. We can download and investigate the malicious file in the sandbox to see what's happening. We check to see if it has been executed. We can easily delete it in the CrowdStrike console if it hasn't.

I have used CrowdStrike for two years. 

I rate CrowdStrike Falcon ten out of ten for stability. 

I rate CrowdStrike Falcon ten out of ten for scalability. 

I rate CrowdStrike support eight out of ten. They respond quickly on weekdays, but the weekend response times are slower. 

Positive

I'm working on two projects. One is using CrowdStrike Falcon and the other is using Crowdstrike XDR, which is the advanced version.

Falcon is a cloud-based platform so deployment is easy. You only need to deploy the agent to the endpoints, but the data is stored in CrowdStrike. 

I rate CrowdStrike Falcon ten out of ten. I would recommend Falcon to others. 

We use the solution for Windows and non-Windows infrastructure. We have Falcon clients on all our machines.

We integrate with CyberArk, which includes DNA reporting, particularly for identifying old and ticket-based attacks. We’ve implemented this integration to receive risk-based scoring. Our strategy focuses on preventing privilege escalation, as our last major incident, NotPetya, resulted from this vulnerability. To address this, we’ve implemented measures through CyberArk and CrowdStrike.

When we encounter phishing attacks via email, we sandbox any reported items. Whenever a suspicious email is reported, we conduct sandboxing in CrowdStrike and block emails, domains, and IPs based on the resulting threat intelligence.

The most critical aspect is preventing privilege escalation, particularly for domain admins with the highest credentials. With our integration of CyberArk, passwords are never transmitted to the endpoint. Instead, a secure RDP file is created, and Falcon is used to prevent privilege escalation attempts.

As customers, we always update our systems whenever a new release is available, with clients connecting directly to the Internet for these updates. We have an agent who manages these updates on the clients, but as an organization, we don’t have control over them. CrowdStrike should assess the impact on endpoints before releasing such updates.

Our organization now seeks AI-based stock monitoring to prioritize thousands of alerts generated across various platforms. The AI integration is still in its early stages, so we would like to see Falcon develop tools that can integrate with multiple platforms and help identify the highest-priority alerts.

I have been using CrowdStrike Falcon Threat Intelligence since 2017. We are using the latest version of the solution.

I rate the solution’s stability a nine out of ten.

The integration part is very good. CrowdStrike collaborates with most security vendors, so it's very easy to get one platform for our risk factors across the enterprise.

40 thousand devices are using this solution. We get many alerts from Falcon, sometimes from end users and sometimes from Internet-facing servers.

I rate the solution's scalability a nine out of ten.

We struggle to get specialized resources from CrowdStrike in a few cases.

Neutral

CrowdStrike Falcon Black is an on-premise solution that was very complicated, so we faced performance issues. The main reason for the switch is the performance issues reported by multiple application owners.

Initially, we faced many challenges because we had to open ports from each of our subnets to Falcon, as it’s a SaaS solution. Each client needs to communicate with Falcon servers for threat intelligence. Due to the complexity of our network, we had to carefully consider all security aspects when opening the external communication ports to Falcon.

It took 25 to 30 days to deploy it completely.

We began with our Tier 0 servers, which had the most critical and highest privileges. After securing those, we moved on to Tier 1 and Tier 2 as we continued deployment. Our approach was to first address the highest risk factors across the enterprise and then gradually move on to securing endpoints like user desktops and laptops.

I rate the initial setup as seven out of ten, where one is difficult, and ten is easy.

We took professional services from CrowdStrike, so it was done in-house with only two people: one from the execution team and one from the cybersecurity team.

When we track the annual priority cases, especially the security incidents, we have made many improvements. That is ROI in terms of tracking security incidents.

I rate the product’s pricing a six out of ten, where one is cheap and ten is expensive.

Most customer requirements focus on email security, so we’ve implemented Mimecast. CrowdStrike Falcon integrates with Mimecast, allowing us to provide advanced security beyond Office 365’s capabilities. With DMARC in place, Falcon helps us identify domains that pose a risk to the organization.

I advise you to look for customer feedback, and then they should also look for Gartner and other industry leaders so you get the ranking.

Overall, I rate the solution a seven out of ten.

Due to compliance requirements, our organization utilizes CrowdStrike Falcon as our Endpoint Detection and Response solution. This decision was particularly driven by the need to address a surge of ransomware attacks within our environment, experiencing between ten and 15 incidents at the time. The implementation of an EDR solution became crucial for effectively responding to these threats.

Our existing system lacked real-time monitoring and visibility, causing detection delays of even several minutes. CrowdStrike addressed this by offering near-instantaneous detection across the entire system. Furthermore, it allows for manual or automated response actions, significantly improving our overall incident response speed.

Integrating CrowdStrike Falcon with other solutions such as our SIEM was easy.

The key aspect of CrowdStrike Falcon is its behavioral detection approach. Unlike traditional signature-based platforms that rely on pre-defined patterns, Falcon analyzes an application's behavior to identify and respond to threats much faster. This makes it lightweight and minimizes impact on system performance. The sandbox feature is also valuable, while it incurs an additional cost, it can be valuable for deeper investigation.

The UI is not efficient. We are required to dig down to get more information, jumping from screen to screen.

I have been using CrowdStrike Falcon for three and a half years.

CrowdStrike Falcon generally ran smoothly with minimal lag.

CrowdStrike Falcon meets our scaling needs. To increase usage we simply add more agents.

Frustrated by CrowdStrike's slow and inconsistent technical support, we ended up having more success researching and resolving the issue ourselves.

Neutral

Leveraging the cloud platform, the initial deployment was straightforward. We simply needed to activate and deploy the agents. While configuration for a seasoned professional only took one to two hours, the entire deployment process typically takes a couple of days.

CrowdStrike Falcon can be more expensive than some competitors, and its base price doesn't cover every feature. For instance, adding sandboxing for advanced malware analysis incurs an extra cost.

We evaluated CrowdStrike and SentinelOne. However, since we bought the CrowdStrike, we did not move forward with SentinelOne.

CrowdStrike stands out for its superior threat detection speed, lightweight agents that don't impact system performance, and its helpful recommendations for responding to threats. This combination allows us to swiftly stop even unknown threats in their tracks.

I would rate CrowdStrike Falcon eight out of ten.

Two engineers max are required for maintenance.

We have 5,000 CrowdStrike Falcon users within our organization.

CrowdStrike Falcon utilizes a behavioral approach to security, proactively identifying threats based on their actions rather than relying on pre-defined signatures. This allows for faster response times compared to traditional signature-based systems.

We rely on CrowdStrike Falcon for comprehensive threat detection, prevention, and valuable insights. This robust solution also offers identity protection features. Our dedicated team of six professionals effectively manages the platform, ensuring its effectiveness across multiple locations, including our data centers and core facility.

CrowdStrike's advanced detection and prevention capabilities offer a superior level of protection against potential threats. Its unique feature of automated rules is designed to effectively confine threats at the device level. This automatic confinement of high alerts ensures that the device is secured immediately, buying crucial time for the dedicated response team to identify and neutralize the threat. This proactive strategy not only minimizes the potential impact of threats but also guarantees a rapid and efficient response to any security incidents, thereby enhancing the overall security posture.

We appreciate Falcon's network visibility feature as it allows us to monitor the evolution of threats on PCs and within the company network. The solution's real-time incident response is notably swift. Initially, we encountered numerous false positives during the project initiation phase. However, we managed to resolve most of them independently or with assistance from CrowdStrike support. Consequently, our security levels were significantly improved, and we elevated all parameters to their maximum. Currently, we seldom encounter false positives. Most of these were low-level alerts, while the high-level alerts were automatically quarantined.

While Falcon's advanced capabilities offer robust security solutions, it's worth noting that some of these features may come at a higher cost. This could potentially make it a less economical option for small to medium-sized businesses operating on tighter budgets. It's important for such companies to weigh the benefits of Falcon's comprehensive protection against their financial constraints to make an informed decision.

We have been using CrowdStrike Falcon for nearly five years already.

Crowdstrike Falcon demonstrates exceptional stability once it has been properly configured with the appropriate settings. While there may be a period of adaptation and configuration required to ensure optimal performance, once the solution is in place, it operates with remarkable stability. Users can rely on Crowdstrike Falcon to consistently deliver reliable and secure protection without significant disruptions or instability.

I would rate Crowdstrike Falcon a nine out of 10 for scalability. It offers seamless scalability, allowing easy expansion of the sensor deployment to accommodate growing needs. However, it's worth noting that the primary limitation one may encounter is the cost associated with deploying additional sensors.

I rate CrowdStrike support nine out of 10. It's fantastic. 

Positive

We made the switch from Symantec to Falcon because we required a solution that offered greater speed, reliability, and the ability to effectively handle the wide range of advanced threats present in the wild.

The initial setup of Crowdstrike Falcon was straightforward and efficient. The cloud-based deployment process was seamless for most components, with the exception of the sensors. Deploying the sensors to PCs was automated and hassle-free, requiring just a few minutes per device. However, to ensure the highest level of protection and customization, we opted to manually install the sensors on our servers. This hands-on approach allowed us to have greater control and assurance over the server deployment, ensuring the best possible protection for our critical infrastructure.

We've seen an ROI in terms of time saved. It's probably around 5 percent. 

While Falcon's advanced capabilities offer robust security solutions, it's worth noting that some of these features may come at a higher cost. This could potentially make it a less economical option for small to medium-sized businesses operating on tighter budgets. It's important for such companies to weigh the benefits of Falcon's comprehensive protection against their financial constraints to make an informed decision.

Of course but I can't disclose this information.

I rate Crowdstrike Falcon nine out of 10. 

It gives an overview and insights into my AD accounts. It shows if any identity, like an AD user, is compromised, has a weak password, or is logging in from an unusual system. Any anomalies.

I like the insights and detailed view of my AD structure. How protected it is, or is there any loophole or an area that needs more protection. 

Another feature I like is that it gives insights into all my domain controllers and ADCs. The configuration is also really easy.

The real-time monitoring feature is good. For example, a user account is hacked. It alerts me that it's been hacked and prompts me to look into it or have the user change their password. I can then log in to my AD, change the password, or notify the user that their account has been compromised and ask them to change their password.

AI capabilities of CrowdStrike are also good. 

When I use Identity Protection, I want the full stack, like going for XDR. If anything happens, like a laptop being compromised using a password, it gives me the entire attack flow. For example, the attack came from a particular user, like an IT admin. If their identity is hacked and they log into multiple systems, and those systems are affected, we can see those details and provide good support or recovery for customers and partners.

I'm concerned about the recent issue in July 2024. It involved a faulty content configuration update. What if another update causes the same problem again?

I have been using it for two years.

Stability, I would rate it as a seven out of ten. There are a few instances where our customers have complained about the digital signatures it uses. Sometimes, even if you create a policy, it still tends to block it. A few applications get flagged as malicious even though the customer trusts them. Even if you create an exception rule, it might still block it after a few weeks. Also, there's the recent issue we faced with CrowdStrike and Windows. So, based on that, I'd give it a seven out of ten.

There is room for improvement. They need to conduct more thorough R&D before releasing updates. I think they didn't do that this time, but it was just a one-time issue. However, what if it happens again? That's a concern.

Scalability-wise, I would give it a ten out of ten. It's simple because it's a SaaS solution. For example, this month, I have 50 users. Next month, I have 50 additional users. I just need to buy more licenses and add those systems to CrowdStrike. If I need to put them in certain groups with specific policies, that's easy too.

We work with all types of businesses, including small, medium, and enterprise businesses. Scalability is simple. I don't even need to install it on my laptop. One more good thing is that it offers an XDR view where I can add other components, like the email security solution Proofpoint. I can integrate it, so I'll get my emails and everything will be in a single pane of glass.  

We have a Technical Account Manager (TAM). We can directly call them and raise a ticket. Initially, it was a six or even a five because we had to send an email, and it would take three to four days for them to reply. Now, with the TAM, we can get issues resolved faster.

Positive

I have experience with CrowdStrike, apart from their Cloud Security offering, which is on GCP. I've worked with CrowdStrike Identity Protection, Device Control, Device Control, EDR, XDR - basically everything except their cloud solution.

The initial setup is straightforward. I don't need to install an agent in my AD, and I can get alerts from my read-only domain controller, which is also good.

I would rate my experience with the initial setup a ten out of ten, with ten being easy and one being difficult. 

It's not required to deploy on-premises. It's a SaaS solution. I just need to download the agent and install it on each of my devices, whether they're VMs or my laptop. 

One more good thing is that I don't need to be in my office network for it to keep protecting me. I can take the system home, and it will still be protected.

The deployment itself takes about a day to install everything if it's user-based. But for CrowdStrike to learn what to block and what not to block in your specific environment, it will take easily about two weeks. There will be some applications that it might consider a threat because it's a next-gen AV that uses AI. 

So, some applications the customer uses might be flagged. I can whitelist them or create a policy to allow them. That's also a very good feature of CrowdStrike. 

So, for the initial setup takes two weeks. For it to get to know your environment and work smoothly, just to install agents and set up the dashboard, policies, and all that, it takes about one day.

It offers seamless integration with the existing security infrastructure. We haven't faced any challenges because our customers use CrowdStrike only for endpoint and server security. They haven't gone to the XDR level yet. However, many other OEMs I've spoken to, like Zerto, have said that the CrowdStrike and Zerto integration is very seamless. So, if anything happens on my server end, I'll know when it happened and what the issue is from CrowdStrike. Or, for example a ransomware attack happens, I can restore from my Zerto application.

The benefit I've seen is their backend, which powers the EDR, XDR, and NGAV. It's really good because it can detect anything due to the wide range of customers they have. 

For example, one customer has a vulnerability because of a zero-day attack. All the other customers will benefit because it propagates to the cloud and analyzes if other customers are on the same version of the drivers or any other Windows patch. If they are, it will tell us that there's an issue and provide remediation steps. Many of our customers find this very helpful. It's called the CrowdStrike community.

I would rate it a seven out of ten, where one is cheap, and ten is expensive because it's a bit on the costlier side. Compared to Symantec or Trend Micro, CrowdStrike is more expensive.

Overall, I would rate the product an eight out of ten because of one recent issue that happened. 

I'm concerned about the recent issue that happened. What if another update causes the same problem again? Is it really as good as it seems? Even our customers have given very good feedback, they get more insights into what's happening, what they should do, and what remediation steps to take. So, in that way, it's very good.

I would recommend it, especially if you're going for endpoint security. I'd definitely recommend CrowdStrike first because it's more mature than SentinelOne and other EDR solutions in the APAC region.

We use CrowdStrike Falcon to investigate security detections for malicious activities in our environment.

CrowdStrike utilizes machine learning algorithms and detection rules to generate alerts for suspicious activity within our environment. We then investigate these detections individually, analyzing the details of each event.

In addition to automated detection, CrowdStrike allows for custom queries. For instance, if we need to investigate a specific host, we can leverage a cloud security language to examine its activity. Similarly, we can use CrowdStrike to search for activity related to particular users or hosts.

CrowdStrike Falcon provides significant additional value. It excels at identifying suspicious activity the moment an application appears in the environment, immediately bringing these incidents to the attention of our response team. Upon receiving an alert, our team can investigate and take appropriate action if anything malicious is found. In essence, CrowdStrike Falcon acts as a strong barrier against attackers.

In the past 3 years, we have encountered many scenarios where CrowdStrike Falcon has helped mitigate potential security breaches.

The detection and response console is the most valuable feature.

We encounter occasional issues, such as when disabling network access for a host that uses CrowdStrike. In these cases, the access disable process can be quite slow.

I'm using CrowdStrike Query Language, and I've noticed an issue with event backups. Searches exceeding a certain event threshold aren't capturing all results. For instance, if I run a search that returns 10,000 events in a single day, only 2,000 events are backed up. This limitation with CrowdStrike Query Language needs to be investigated.

I have been using CrowdStrike Falcon for over 3 years.

CrowdStrike Falcon is generally stable, although event searches may occasionally experience slow performance.

CrowdStrike Falcon's scalability is dependent on the license acquired.

The technical support live chat can experience long wait times. Submitting a ticket may result in a quicker response.

The company was using Carbon Black before I joined. When I came on board, they decided to switch to CrowdStrike.

I would rate CrowdStrike Falcon 9 out of 10.

CrowdStrike Falcon is deployed across multiple end-user systems and locations.

I recommend CrowdStrike Falcon. It's a wonderful security platform that's easy to use and requires minimal effort to maintain.

A lot of customers face ransomware and malware attacks. The solution helps protect endpoints and servers from ransomware and malware attacks.

The solution has multiple layers of security, including web security. We can monitor endpoints, conduct root cause analysis, and find geolocations. If the tool finds any suspicious activity, it blocks and remediates it.

The solution makes our security operations easier. After an incident, we get complete reports and insights. The product provides good monitoring features. The product also has teams that help customers find suspicious activities. The team calls and asks us to check the updates and remediate issues. If the system can remediate it, the team does it through the system. The detection and response are in real-time. There are no security breaches. Resolving issues doesn’t take much time.

The tool is more expensive than other products in the market.

I have been using the solution for more than 3 years.

I did not have any stability issues.

It is easy to scale up. We just need to add the licenses. The product is suitable for small, medium, and large businesses. We must buy a minimum of 50 licenses.

The support is excellent. We rarely need support.

Positive

The initial setup is pretty simple and clear. The time taken for deployment depends on the endpoints. It's a cloud solution. We can use Active Directory or the group policies to deploy it.

The product has a lot of use cases. There are companies that need to run their operations 24/7. It will be a big challenge if their server or infrastructure goes down. They cannot afford downtime. They need to choose the right solution for their needs.

The price depends on the kind of service we need. If we need excellent service, we must pay a reasonable price. We can choose any pricing model if we do not want excellent service. The product is excellent. We need to pay a premium price for the tool.

Microsoft Defender Threat Intelligence, IBM, and Cisco are some competitors. CrowdStrike entered the market with a USP to protect endpoint servers. It has a different approach. Malwarebytes has a similar setup. I prefer CrowdStrike, though.

I will recommend the tool to others depending on their budget. If customers have a good budget and need a premium product, they can choose CrowdStrike. No product is perfect. Overall, I rate the tool an 8 out of 10.

We use it for threat detection and threat hunting.

We are an MSP. We have deployed this in our customer environment, and we use it to detect threats in their environment. It is beneficial for customers to find cybersecurity-related threats on the endpoints.

The out-of-the-box configurations and threat intelligence provided by CrowdStrike are better than other vendors and competitors in this field. It improves our security strategy because we are building threat intelligence on top of CrowdStrike-provided detection.

We are building SIEM use cases on top of the data provided by CrowdStrike. There is reliability, and the response that we get from it is very fast. If any incident happens on the endpoint, it immediately detects that and sends that to our SIEM.

Endpoint security is a very crucial aspect of cybersecurity. Integrating CrowdStrike helps a lot to identify and dig deeper into the threats.

Its integration capability is valuable. It integrates easily with any OS. 

They are good at what they are doing, but they can add more use cases. They can improve their documentation. It is a very big aspect where they are lacking. They have documentation, but it is behind the wall of authentication. It is not available publicly.

In terms of features, I would like them to add detailed logging functionality in CrowdStrike. Currently, CrowdStrike detects the threats immediately based on the IOCs and the signature-based policies or many threat behaviors, but in terms of logging those threats, it is not very good. The information that they provide in the logs is very little. They can build more analytics into it. If they can add more information about an event, it will be beneficial for us and everyone else who is using CrowdStrike.

I have been using this solution for four years. I have had hands-on experience with it for about two to three years.

It is a stable product.

I have not interacted with their support team. It is not a part of my job.

I work with multiple vendors, not only CrowdStrike, in the endpoint space, and the CrowdStrike UI is better than others. The response of CrowdStrike is better than other vendors.

It is deployed on the cloud. Its deployment is of moderate complexity. It is not easy, and it is also not difficult. Overall, it is easy to deploy and manage CrowdStrike Falcon across the organization.

I would definitely recommend CrowdStrike Falcon. It is better than other solutions, such as VMware Carbon Black. CrowdStrike is doing better in this space. 

If you are using CrowdStrike Falcon for the first time, it will be easy for you. You can definitely use it.

Overall, I would rate CrowdStrike Falcon an eight out of ten.