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CrowdStrike Falcon pros and cons

Vendor: CrowdStrike
4.3 out of 5
Badge Ranked 1
4,511 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

CrowdStrike Falcon provides detailed threat analysis, allowing users to understand the root causes and origins of threats, enhancing proactive security measures.
Its low system impact ensures minimal performance degradation on endpoints, which is crucial for maintaining optimal user experience.
CrowdStrike Falcon offers real-time response capabilities, enabling remote interventions on endpoints globally, which include file management and running custom scripts.
The scalability of CrowdStrike Falcon is highlighted by its efficient deployment capabilities, as seen in rapid rollouts during critical situations like mergers or cyberattacks.
Integration capabilities with platforms like Splunk and BigQuery streamline workflow creation and enhance overall security operation efficiency.

CONS

CrowdStrike Falcon's log aggregation management needs improvement, and privacy concerns arise due to being cloud-based.
Report export options are limited, lacking a PDF format, complicating internal sharing.
Feature releases often cause unforeseen blocks on endpoints, and technical support responses have been less personal with company growth.
False positives are frequent, and scanning attachments and legacy OS support are inadequate, highlighting gaps in threat detection.
Pricing is considered high, raising cost-related concerns compared to competitors.
 

CrowdStrike Falcon Pros review quotes

JA
Mar 11, 2021
I like the dashboard nature of it. Everything is clickable, linkable, and information is easy to obtain and find. How it presents that information is probably the biggest win as far as the information correlation aspect. The presentation of it is very good.
EH
Mar 23, 2021
As long as the machine is connected to the Internet, and CrowdStrike is running, then it will be on and we will have visibility; no VPNing in or making some type of network connection. CrowdStrike always there and running in the background; for us, that is big. We wanted something that could give us data as long as the machines connected to the Internet and be almost invisible to the employees.
JM
Mar 10, 2021
The 10 hours a week that we are freeing up from having to manage and monitor our AV solution has really allowed us to focus on other areas of the business. This has been a huge return on investment.
Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,795 professionals have used our research since 2012.
MG
Mar 4, 2021
Probably the most valuable thing to me is the real-time response piece. The fact that I can connect to an endpoint as long as it is on the Internet, no matter where it is globally. I can remove files from the endpoint, drop files on the endpoint, stop processes, reboot it, run custom scripts, and deploy software. Pretty much no other tool can do all that.
NC
Mar 17, 2021
From what we have seen, it is very scalable. We have recently acquired a company where someone had a ransomware attack when we joined networks. Within the course of just a few days, we were able to easily get CrowdStrike rolled out to about 300 machines. That also included the removal of that company's legacy anti-malware tool.
MK
Jul 12, 2020
The UI is simple and self-explanatory. Everything is easy to understand.
reviewer1540044 - PeerSpot reviewer
Mar 25, 2021
The OverWatch is the most valuable feature to me. It's a 24x7 monitoring service, and when they see anything suspicious in my environment, they will investigate.
AS
Mar 25, 2021
It has definitely minimized resources. When everything was on-prem, there was a lot more work maintaining it. One of the big value tickets: I don't have lists of hundreds of exceptions for certain applications that I have to maintain, add, delete, and move. The very nature of the product has lessened my workload considerably.
Abhishek A - PeerSpot reviewer
Aug 9, 2024
It's really good because it can detect anything.
reviewer1392531 - PeerSpot reviewer
Aug 2, 2020
There's almost no maintenance required. It's very low if there's any at all.
 

CrowdStrike Falcon Cons review quotes

JA
Mar 11, 2021
I would like them to improve the correlation of data in the search algorithms. When we run an investigation, malware, phishing, etc., I want to look at multiple endpoints at once to correlate that data to see the likenesses, e.g., how are they not alike or what systems and processes are running across those systems? I don't want to have to run the same search in their Spotlight module five, 10, 15, or 100 times to get 100 different results, copy that data out, and then correlate it on my own. In a very simple way, I want to be able to load up a comma-delimited list giving me the spotlight data on these X amount of hosts, letting me search for it quickly. We have had to go back to CrowdStrike, and say, "Our search are taking far too long for even one host." They did bump up the cores and that did improve performance, but it is still kind of slow to get that Spotlight data. That is probably our biggest pain point. I think that needs some help. I understand this kind of information access is probably not the easiest thing to do. It is probably a big ask depending on how their back-end is setup.
EH
Mar 23, 2021
I would love to see more investment in Insight because CrowdStrike have an opportunity to potentially displace some of the vulnerability management vendors with the visibility they can see over time. I want to see them continue to evolve, e.g., what other things can they disrupt which are operational things we have to continue to do as an organization.
JM
Mar 10, 2021
It would be nice if they did have some sort of Active Directory tie-in, whether that be Azure or on-prem. Sometimes, it is difficult for us to determine if we are missing any endpoints or servers in CrowdStrike. We honestly don't have a great inventory, but it would be nice if CrowdStrike had a way to say this is everything in your environment, Active Directory-wise, and this is what doesn't have sensors. They try to do that now with a function that they have built-in, but I have been unsuccessful in having it help us identify what needs a sensor. So, better visibility of what doesn't have a sensor in our environment would be helpful.
Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
823,795 professionals have used our research since 2012.
MG
Mar 4, 2021
A year and a half ago or more, if you put in a support request by email, then it wasn't timely addressed. It could be a day to three days before you received a response, which was a bit frustrating. There was a lot of customer feedback around this issue, which has been greatly refined.
NC
Mar 17, 2021
I would like to see a little bit more in the offline scanning ability. This just comes from my background in what I have done in other positions. They only scan on demand, so I always have this fear that we sometimes maybe email out a dormant virus and can be held liable for that. That is something where I would like to see a little bit more robustness to the tool.
MK
Jul 12, 2020
Basically, they don't cover legacy OS or applications. That's the only issue we're concerned about
reviewer1540044 - PeerSpot reviewer
Mar 25, 2021
If we have a dashboard capability to uninstall agents, I think that would be great.
AS
Mar 25, 2021
There are some aspects of the UI that could use some improvement, e.g., working in groups. I build a group, then I have to manually assign prevention policies, update policies, etc., but there is no function to copy that group. So, if I wanted to make a subgroup for troubleshooting or divide workstations into groups of laptops and desktops, then I have to manually build a brand new group. I can't just copy a build from one to another. Additionally, in order to do any work within a group, I have to first do the work on the respective prevention policy page or individual policy page, then remove the group if the group is assigned to a different prevention policy, remove the prevention policy, and then add the new one in. So, it can get a little hectic. It would be easier if I could add and remove things from the group page rather than having to go into the policy pages to do it.
Abhishek A - PeerSpot reviewer
Aug 9, 2024
I'm concerned about the recent issue that involved a faulty update.
reviewer1392531 - PeerSpot reviewer
Aug 2, 2020
The solution needs to have integration with on-premises security devices and security facilities. That means all the security products, including the perimeter firewall, the DMZ.