We create a service for our customers to access EMC Storage.
We use this product for an on-premises server to access the EMC storage. We locate our EMC in our IDC center, and we provide our enterprise customers access to it.
We sell this service, space, and AWS SAN storage.
This product is very competitive. It's a good product.
In Taiwan, they don't have professional technical support. They don't have many channels or distributions to provide professional services.
They only provide preventative services for themselves. It is very difficult for us to resell this service to our enterprise customers because EMC doesn't have many resources. This is an area that needs to be improved.
Our customers need EMC for their Big Data services.
This product is very competitive but the professional services need to be improved.
Also, the price could be reduced. We need more marketing activity in Taiwan, as it would be very helpful in trying to resell this product.
I have been selling the latest version of this solution for six months.
It's a very stable storage solution.
Because we wanted to provide our enterprise customers with a multi-tenancy service, but they don't have the multi-tenancy architecture, they can only use it on-premises at one company. We contacted Dell EMC ECS and we created a scenario for the mechanics to build out a multi-tenancy service.
This is something that was not originally provided with Dell EMC ECS.
Dell has a very poor support channel in Taiwan. They sell the models directly to our enterprise customers. They don't have a very good vendor support system.
We need to start it ourselves, then we can provide it to our enterprise customers.
Dell EMC ECS is too expensive.
We plan to continue selling this solution, but we need them to support it on more than just a case by case basis because it takes too long.
It depends on the Dell EMC resources but we cannot rely on their distributors for help. It's not a good enough business model.
I would recommend this solution to others who are interested in using it. That said, there are a few improvements needed, including that it could be cheaper.
I would rate this product a seven out of ten.