We are not using Device42 for its monitoring capabilities. We are using it just as a CMDB. We are storing the server data and using this tool for data storage. We don't do many day-to-day activities apart from updating the device information as and when it comes.
Customers are constantly expanding the environment. So, it's easier for us to keep track of how many devices have been added. We are using another tool for monitoring, and we are using Device42 as data storage. Whatever devices have been decommissioned and commissioned are in it. So, it's a central database for us. We are not relying on just one tool for device information.
The import/export for bulk operations is a valuable and good feature.
The resources table needs a few tweaks. We've raised a feature request for this. When you click on resources, it opens up the entire CMDB or the entire data stored in Device42. If that could be customizable, it would be good. We should be allowed to add our own columns to that by writing a script or something like that. There should be an option to add or limit whatever we want.
There should also be a customized dashboard. We should be able to include widgets on the dashboard. Currently, for app insights, only predefined dashboards are there. There should be an option to create our own dashboards. Instead of using scripts, they can provide a bunch of widgets, similar to what SolarWinds provides.
The discovery option is fairly simple to understand and use. If they could include an option where we could discover devices using an IP range for a subnet, that would be helpful. I'm not sure if that option is already present because we are not using this tool for monitoring.
I have been using this solution since July. It has been five months.
It's stable. We haven't had any major issues since I have been here.
It's scalable. It all depends on how a customer purchases its license. Overall, it's able to handle the capacity.
It's being used in just one environment. It's not deployed across multiple environments. There are four to five admins who use this solution.
They're good. I've spoken to two guys from their technical support. Whatever they told me, I have not forgotten it yet. They're good. I would rate them a 10 out of 10.
Positive
I've been working in this organization for the last five months, and I am not sure which solution they were using before.
I don't know about its deployment, but in terms of maintenance, every now and then, we need to do some upgrades. We recently applied certificates. So, there was a little bit of downtime. That's where maintenance comes in.
Go for it at your own risk. There is a learning curve to it. There are some options or tools that I don't clearly understand. So, there is a learning curve, but once you get a hang of it, it's pretty easy.
It does agentless discovery, which has its advantages. If there is an emergency and we have to commission a server, we don't have to first install an agent on it. If it's a critical server and the customer doesn't want any downtime, we don't have to reboot the server after we install the agent. A reboot is a recommended action across all environments for any agent. However, the disadvantage of being agentless is that it limits our options for monitoring because agent-based monitoring is a good way for gathering data from devices. SolarWinds does it, OpenManage does it, and most monitoring tools, including even Splunk, have agent-based monitoring. So, not having that as an option is probably a disadvantage.
Overall, I would rate it a seven out of ten.
