Our primary use case of eG Enterprise is troubleshooting and root cause analysis for application performance monitoring. We have one customer using eG right now.
This solution is deployed on-premise.
Full-stack monitoring is beneficial, but the licensing could be cheaper
Pros and Cons
- "Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
- "eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
What is our primary use case?
What is most valuable?
Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.
What needs improvement?
eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring.
For how long have I used the solution?
We have been working with eG Enterprise for one year.
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How are customer service and support?
I think the support for eG is quite good because they have direct support. Rather than getting support from local distributors, the principal is the model of support.
Which solution did I use previously and why did I switch?
We used to use CA Broadcom for APM, but we have switched to Dynatrace, which is more popular and a lot better than Broadcom. Dynatrace's AI capabilities are more advanced, compared to eG Enterprise.
How was the initial setup?
For on-premise deployment, the installation takes between two to three days. As for operating eG, we only have one person, from the applications team. They are more on the admin side.
What about the implementation team?
We implemented this solution ourselves.
What's my experience with pricing, setup cost, and licensing?
There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper.
Which other solutions did I evaluate?
Other options are Dynatrace, New Relic, or AppDynamics, but eG is an alternative with advantages for customers who don't have a big budget.
What other advice do I have?
I rate eG Enterprise a seven out of ten. One of the benefits of choosing eG is that they have complete full-stack monitoring, from network to servers and applications.
I would recommend eG Enterprise to others, especially if they don't have the big budget for Dynatrace, New Relic, or AppDynamics. eG is an alternative with some limitations in terms of the APM capabilities, but they have advantages full-stack-wise.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Technical Director at a tech services company with 1-10 employees
Topology view provides a visual representation of a service and quickly allows identification of errors or degraded performance.
Pros and Cons
- "The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
- "The UI looks a little dated and could do with a refresh."
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February 2025
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Consultant at a consultancy with 51-200 employees
It provides in-depth Citrix stack visibility.
Pros and Cons
- "Single pane of glass to review status of the full environment."
- "Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
Senior Systems Engineer at a legal firm with 501-1,000 employees
Quickly showed us what part of the network was down, but UI and dashboards need improvement
Pros and Cons
- "It gives good insight into inside of what's going on with Exchange."
- "Dashboards are difficult to create, and not so useful."
Sr. Systems Programmer
We use it to monitor all of our Windows platforms and servers
Pros and Cons
- "Its ability to monitor failures and to restart a Windows service when it fails."
- "The interface could be improved as it is not real intuitive. It is not user-friendly."
Solution Architect at a tech services company with 51-200 employees
Consultant
Mar 15, 2016
If you are in web apps business or your company expands several countries this might be very handy even for a Citrix environment alone.
Originally posted at https://www.robbeekmans.net/uncategorized/eg-innovations-citrix-improvements/
eG Innovations – Citrix improvements
Boy have I been overdue with this blog, I’m sure it is over a month that I gotten the information about an upcoming change with eG Enterprise. At first I couldn’t share the information, NDA and so on, but after that ship sailed I kind got busy with other things…
Today I got a question about eG and possibilities there, so I logged on and bam I got hit in the face with the new features… So here it is the long long over due article about eG innovations.
eG Innovations
First a quick introduction for those not familiar with eG. eG Innovations brings to the market a end-to-end monitoring product. Their solutions shows severity of issues in relation to other components in a layered model. Read my previous blog to learn more, one of them is found here.
Version 6.1
So let’s see what version 6.1 brings you for Citrix improvements, I think you like it.
- There are several new features;
- Deep visibility into the Citrix logon process
- Application launch monitoring
- Frame hawk monitoring
- GPU monitoring
- Monitor latency to user end point
- Integration with Netscaler HDX insight
- Monitoring Netscaler sessions
- Monitor Netscalers by syslog
- Monitor XenMobile v10
- Real user monitoring for Web applications
- There are more enhancements in version 6.1 but let me write about that in another blog and keep this Citrix focused.
Logon process
Back in the Citrix Edgesight days we had that cool report, with the Enterprise license, that showed the breakdown of the user logon process. In Citrix Director those metrics are also available per user grouped in the console for the last three sessions.
Citrix director gives a nice basic overview but nothing like that cool Edgesight report. With version 6.1, eG Enterprise is showing all those cool metrics that you once had in the report.
- High level logon process information
- Client side startup times
- Server side startup time
The high level logon process information will show you exactly what Citrix Director is also showing, that is the logon duration in total, the profile load, the group policy processing duration and the logon script execution duration.
It show enough for basic troubleshooting but sometime you want more.
If you want more we look at the different metrics like the Client start-up metrics.
how long did it take for the ICA file to download to the client, how long did it take for the client to load the Citrix storefront page, Is you DNS name resolution having issues.
That kind of data is valuable, every week I have a meeting with customer where they are how can we monitor from the client to the server so that we can solve issues a employee has.
If the client side is load fast and there are no issues there perhaps the server side is having issues. So metrics like how long did it take to pass credentials or how long did it take to create printers… those are metrics that will give you insight in what is happening.
Application launch
Sometimes logon is fine everything works fine but the user is complaining that it takes ages to get a desktop. What we see often is that users automatically start applications at logon and what if those applications are slow to load, that would slow down your perception of the desktop logon process. So we need to dive into that.
Per application you will see the average time it took to launch the application and the maximum time it does. Of course you can see these numbers also in reports and so on.
So troubleshooting will show you information over time and you can find out whether it was a one time hickup or something that is building up over time.
Framehawk
Citrix bought Framehawk a while back and for certain use cases Framehawk is a solution. The New version of eG now has next to the default Citrix monitoring a new section dedicated to Framehawk monitoring, so can see the Framerate, network bandwidth, latency and network loss. The last one is very interesting working with Framehawk for that would prove it’s doing it’s job.
GPU Monitoring
The boys of eG have been busy it seems, the also added GPU monitoring to the new version. So now you can monitor the GPU in a host, XenServer and vSphere, not he host itself or at the vm where you add the GPU.
This will help you solve issues and see if there are enough GPU resources available for your virtual machines and for your users.
- Monitor latency to user end point
- Integration with Netscaler HDX insight
- Monitoring Netscaler sessions
- Monitor Netscalers by syslog
- Monitor XenMobile v10
- Real user monitoring for Web applications
Monitor latency to the user end point
When looking at latency the issue always is whether it is a client side issue or a network issue. Users working on remote location will always be caught up with IT guys saying you Internet provider connection is slow or crappy that’s why the session is bad.
Now you can compare the screen refresh latency to the network latency and see if they align, more data to build you opinion on and more triggers to give alerts to show something is going wrong.
Integration with Netscaler insight
In version 6.1, perhaps not such a small announcement, also the integration with Netscaler HDX insight is there. This broaden and deepens you visibility in the Citrix session of a user.
When you setup a end to end visibility now you have the visibility from one console all adding up for you to monitor, Much more user friendly than the Citrix Director console is offering.
There are more cool metrics to show there but that’s for you to find out. Version 6.1 also offers to monitor the syslog of the Netscalers so that next to the user session details you will also see the details of the Netscaler device itself and how it is preforming.
XenMobile 10
- Availability of the XenMobile server
- Responsiveness of the server
- Login failures
- Suspicious login attempts
- Device load of the Xenmobile server
- Status of devices
- Devices hosting blacklisted applications
- Jail-broken devices
- Perimeter breaching devices
- Out of of compliant devices
It’s a vast list of enhancements for XenMobile 10 in eG Enterprise version 6.1. Hope this will also come for other vendors like AirWatch.
Last but not least, Real user monitoring for web applications.
Real user monitoring for web applications
eG used to have an emulated monitoring solution where you can create a flow to start an app and do things there. That would give you an insight in how transactions etc. would run and you could see if there were delays.
Now they bring to market real user monitoring, They monitor where users connect from, how long certain actions take and will report that in a nice dashboard.
If you are in web apps business or your company expands several countries this might be very handy even for a Citrix environment alone. You can now see which users from which countries or cities are having load issues and where you traffic is coming from.
I hope this quick overview of version 6.1 of eG innovation Enterprise gives a nice insight in what they offer today, visit them at https://eginnovations.com to find out more.
Look out for my next blog about the new version of ControlUP another cool monitoring product and did you read up already about all the VMware Horizon 7 announcements I made earlier?? Good times ahead when all these vendors keep adding the good stuff to their products
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works
The reporter and user session details features are valuable.
Pros and Cons
- "User session details"
Solution Architect at a tech services company with 51-200 employees
Consultant
May 4, 2015
Mobile version will allow us to drill down to any metric or measurement as you would be able to in the real system. Now we just have to implement end to end monitoring to be able to use this tool.
In my last review I wrote about the new version of eG Enteprise emerging at VMworld. Since then the folks at eG Innovations haven't been doing nothing. One thing they did was release a mobile app to take your monitoring with you.
In a world where our office is the world we need access to our data in different ways, our users rely on a highly available environment and they don't care if you are in New York, London or Amsterdam. With the eG app you can monitor your environment from just there and take action when required.
Read about what I think about the mobile app..
Mobile app
So lets assume you are a Citrix administrator and you're dying to know, all day long, what the launch time is for your end users.
First install the eG App on your iOS or Android device...
Google App store : https://play.google.com/store/apps/details?id=com.eG.eGinnovation&hl=en
Apple store: https://itunes.apple.com/us/app/egmonitor-app/id931348922?ls=1&mt=8
Like many apps you get the push question and of course with monitoring you want push notifications.
So click on Yes and head on to the data.
Once you logged on to your environment you will see all components that you have configured in your eG Innovations environment. Instantly you see the Green/Yellow/Red or Blue signs that give a clear status. Something is going on with Storefront and the emulated client. The emulated client is a process to test the connectivity on a regular bases so you know when something is wrong with connecting to your Citrix desktop.
As I said there is something wrong with Storefront, so let's click on that one and dive in. There is one Storefront server configured and it's giving issues. So let's take a look.
The issue we are seeing is with the Storefront services and so we have to go deeper and deeper in the system. Think about this, your have to watch a daft TV show with your wife and your are actually deep diving in your environment solving an issue, how cool is that... I just saved you evening, who cares about The voice of, this is our interest.
The last one we get to is Common resources, once we open that we see the real issue... okay I won't stop you with a lot of text, go on.
The Common resources are the measurements like ICA Lauch call, Average time and that kind of stuff. Very interesting for the averages have to be low enough to keep your end users happy.
When we click on the ICA Launch average time we see a graph that show the averages over a period of time. You can specify the time period from 1hr to 12hrs, so you can troubleshoot and see if the issue was there before or just appeared.
When extending it to 3hrs you see the graph like here below. Of course the troubleshooting doesn't stop here, from here you would go to the emulated client and see which step in the process is doing this. I think for now you have a good idea of what is possible.
As you can see you can drill down to any metric or measurement as you would be able to in the real system, just now you can do this from you couch on your mobile phone.
I think eG Innovations has created a nifty tool to make our lives a lot easier, now we just have to implement end to end monitoring to be able to use this tool.
Disclosure: My company has a business relationship with this vendor other than being a customer: Disclaimer: Despite me actually using this tool to monitor our own demo center (PQR Experience Center) I have to tell yu I'm not a standard customer but a partner of eG Innovation. Still the tool speaks for itself I think :)
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Learn More: Questions:
- Anyone have a comparison of eG Suite with other end to end performance monitoring products?
- Has anyone been using eG Enterprise and is willing to share their experience?
- Do you recommend eG Enterprise? Why or why not?
- When evaluating Application Performance Management, what aspect do you think is the most important to look for?
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- Who Uses APM?
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