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New Relic vs eG Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Juniper Mist Premium Analytics
Sponsored
Ranking in Network Monitoring Software
58th
Average Rating
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
eG Enterprise
Ranking in Network Monitoring Software
50th
Average Rating
8.2
Number of Reviews
20
Ranking in other categories
Application Performance Monitoring (APM) and Observability (42nd), IT Infrastructure Monitoring (45th)
New Relic
Ranking in Network Monitoring Software
6th
Average Rating
8.4
Number of Reviews
157
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (4th), AIOps (3rd)
 

Featured Reviews

ALEXANDRE VIANNA - PeerSpot reviewer
May 3, 2024
Has a single dashboard, but is expensive
We use this solution to manage our mission environment The single dashboard is a valuable feature.  The technical support needs improvement. The initial setup is straightforward. The solution is expensive. I rate the pricing an eight out of ten.  Overall, I rate the solution a seven out of…
HK
Jun 30, 2021
Great visibility, easy to set up, and has very responsive technical support
The visibility and the ability to monitor user behavior are very useful to us. So is the fact that we have diagnostic capabilities. We divided the usage of these two parts - one for our business team and one for our support team where they can see the availability, performance, and application or service updates from a customer perspective. We appreciate that the team can understand the issue from our application, database, code, data integration, et cetera. We like that two different teams can use it and it fits each of their individual needs. Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us. The initial setup is pretty simple. The solution can scale. Technical support has been great.
Iqbal Khowaja - PeerSpot reviewer
Dec 22, 2022
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"Enormous capability to monitor Citrix environments."
"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."
"The GUI is nicer than all the other graphical interfaces out there."
"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"Single pane of glass to review status of the full environment."
"User session details"
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."
"Their technical support is pretty good and responsive. We have a real good relationship with them."
"The integration and configuration of New Relic is straightforward and easy."
"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."
"It has in-depth analysis using developer code for someone whose not traditionally a developer."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."
"The initial setup is straightforward. It is easy to track and easy to follow."
 

Cons

"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"Dashboards are difficult to create, and not so useful."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"The UI looks a little dated and could do with a refresh."
"Needs to improve the networking monitor capabilities."
"I can understand why they designed the user interface (UI) the way they did, but sometimes in the management of the eG Manager, it can be a bit clunky."
"Their dashboards could use some improvement. The ability to customize them a bit more."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"New Relic needs to improve is the user data schema."
"The solution must provide better support for Azure Web Apps service."
"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The solution is quite expensive."
"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."
"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."
"I would like an infrastructure network that provides real-time views, showing the issues."
 

Pricing and Cost Advice

"The solution is expensive."
"They are aligned with other enterprise solutions."
"eG Enterprise is much cheaper than the other products it competes with."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"It'd be nice if the price was lower. That would be an improvement."
"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."
"The product is very cheap."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"It is not expensive."
"The pricing is fine."
"This solution required a license and it is better than some other competitors."
"The solution is cheap, but prices can go up when users grow."
"We feel it's a little bit pricey."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"I loved this product, but we can no longer afford it, so we dropped it."
"We're paying for the New Relic APM license annually."
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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.
814,763 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
12%
Manufacturing Company
9%
Government
8%
Computer Software Company
17%
Financial Services Firm
13%
Manufacturing Company
11%
Healthcare Company
9%
Educational Organization
43%
Financial Services Firm
11%
Computer Software Company
9%
Manufacturing Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?
We can manage the entire system across the network and troubleshoot the pain points.
Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to...
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it ...
What do you like most about eG Enterprise?
eG Enterprise has a single pane of glass for observability and monitoring.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cau...
 

Also Known As

No data available
No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about New Relic vs. eG Enterprise and other solutions. Updated: October 2024.
814,763 professionals have used our research since 2012.