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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

eG Enterprise offers a single pane of glass to review the status of the entire environment.
It automatically configures thresholds, saving labor, setup costs, and time.
It provides extensive capability to monitor Citrix environments.
eG Enterprise has significant advantages in monitoring all infrastructure elements, including OS, database, storage, network, and web server.
It delivers comprehensive data gathering and automation with artificial intelligence.

CONS

Application TCP latency is an area with room for improvement.
The management dashboards need enhancements for better customization and utility.
Licensing costs could be more competitive compared to rivals like Dynatrace.
There's a need for monitoring capabilities for containerized services on platforms like OpenShift.
eG Enterprise requires better API integrations for wider application platform compatibility.
 

eG Enterprise Pros review quotes

reviewer802371 - PeerSpot reviewer
Jun 30, 2021
Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us.
RS
Oct 18, 2017
The auto-configuration or auto-Thresholding is very important because it saves a phenomenal amount of labor and setup costs and time.
SeniorSyf518 - PeerSpot reviewer
Dec 10, 2017
The GUI is nicer than all the other graphical interfaces out there.
Learn what your peers think about eG Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,592 professionals have used our research since 2012.
it_user770535 - PeerSpot reviewer
Nov 9, 2017
The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers.
it_user553338 - PeerSpot reviewer
Nov 16, 2016
Single pane of glass to review status of the full environment.
OK
Dec 2, 2021
Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.
it_user790458 - PeerSpot reviewer
Dec 18, 2017
It gives good insight into inside of what's going on with Exchange.
reviewer802371 - PeerSpot reviewer
Jun 21, 2022
What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics.
Jose Ramon Crespo - PeerSpot reviewer
Mar 12, 2025
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features.
it_user770532 - PeerSpot reviewer
Nov 9, 2017
Its ability to monitor failures and to restart a Windows service when it fails.
 

eG Enterprise Cons review quotes

reviewer802371 - PeerSpot reviewer
Jun 30, 2021
The solution needs to enhance the management dashboards.
SeniorSyf518 - PeerSpot reviewer
Dec 10, 2017
Back-end configuration is not easy to implement.
it_user770535 - PeerSpot reviewer
Nov 9, 2017
Their dashboards could use some improvement. The ability to customize them a bit more.
Learn what your peers think about eG Enterprise. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,592 professionals have used our research since 2012.
it_user553338 - PeerSpot reviewer
Nov 16, 2016
Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap.
it_user790458 - PeerSpot reviewer
Dec 18, 2017
Dashboards are difficult to create, and not so useful.
OK
Dec 2, 2021
eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring.
reviewer802371 - PeerSpot reviewer
Jun 21, 2022
In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us.
Jose Ramon Crespo - PeerSpot reviewer
Mar 12, 2025
There should be more price flexibility to adapt to different kinds of customers. For small and medium businesses, eG Enterprise is usually too expensive.
it_user770532 - PeerSpot reviewer
Nov 9, 2017
The interface could be improved as it is not real intuitive. It is not user-friendly.
AA
Nov 17, 2023
The integration must be improved.