eG Enterprise and PRTG Network Monitor are prominent players in the field of IT monitoring, catering primarily to Citrix and network infrastructures respectively. PRTG Network Monitor appears to have an edge owing to its deployment ease and adaptability through custom sensors, though eG Enterprise offers more comprehensive capabilities for Citrix environments.
Features: eG Enterprise provides full visibility across the technology stack with an integrated view of Citrix environments. It supports end-to-end monitoring through all OSI layers and offers direct diagnostic capabilities from alerts. Additionally, it monitors all infrastructure elements from a single console and offers auto-configuration features. PRTG Network Monitor is known for its easy deployment and scales well in various environments. It supports out-of-the-box network-based monitoring checks, has a broad variety of sensors including SNMP, and its intuitive interface facilitates quick learning and ease of use.
Room for Improvement: eG Enterprise could benefit from enhanced user experience for Citrix XenApp, a more intuitive management interface, and improved network monitoring capabilities. Greater customization for dashboards would also be valuable. PRTG Network Monitor needs improvements in its desktop application, advanced cloud feature offerings, and enhanced network performance monitoring. User customization of sensors could be better to address user criticisms involving sensor quantities.
Ease of Deployment and Customer Service: eG Enterprise primarily operates on-premises with excellent customer support that is responsive and technically adept, offering direct communication for issue resolution. PRTG Network Monitor provides a flexible deployment across various environments, including cloud options. Its customer support is efficient, albeit relying more on email and forums than direct communication avenues, which could be improved.
Pricing and ROI: eG Enterprise offers competitive pricing, particularly for virtual desktop solutions with flexible licensing options. Some users find it high compared to competitors, but it usually results in significant ROI by reducing operational costs. PRTG Network Monitor is cost-effective for smaller environments, with a simple and flexible licensing model suiting different business sizes. Its scalability factor can increase costs, but it is considered good value for its offerings in comparison to other network monitoring solutions.
eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.
eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.
eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.
eG Enterprise Features
Reviews from Real Users
“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM
“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company
PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.
To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.
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