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reviewer1505658 - PeerSpot reviewer
Sr. Network Engineer at a computer software company with 201-500 employees
Real User
Highly scalable, exceedingly stable, and responsive technical support
Pros and Cons
  • "F5 BIG-IP Local Traffic Manager (LTM) is very easy to use, from SSL Management to enabling, disabling loads, applications, systems, and monitoring. Overall the solution keeps our application functional from a client's perspective 24 hours a day, seven days a week."
  • "The solution could improve the documentation."

What is our primary use case?

We use F5 BIG-IP Local Traffic Manager (LTM) as a load balancing solution. We use many of the features associated with the solution, such as the Local Traffic Manager and Access Analytics that are associated with the SSL.

What is most valuable?

F5 BIG-IP Local Traffic Manager (LTM) is very easy to use, from SSL Management to enabling, disabling loads, applications, systems, and monitoring. Overall the solution keeps our application functional from a client's perspective 24 hours a day, seven days a week. We have rules that are set up to detect if any part of the application in one of the nodes is not functioning correctly, having a problem, or is experiencing any sort of error, it will automatically pull it out of the load balance bundle and alerts somebody to go take action and at the address. This means our clients are happy because they are not receiving strange errors because somebody's typed something somewhere incorrectly and we are happy because our uptime is reliable.

What needs improvement?

The solution could improve the documentation.

For how long have I used the solution?

I have been using F5 BIG-IP Local Traffic Manager (LTM) for approximately 

Buyer's Guide
F5 BIG-IP Local Traffic Manager (LTM)
November 2024
Learn what your peers think about F5 BIG-IP Local Traffic Manager (LTM). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability is very good. We have to power off a system to reboot it after firmware or other updates, but I have not had a problem with the stability of the units at all. We had a system cluster go down but that was a physical issue with the hard drive. They shipped us out a new one, plugged it back in, and it almost self-configures. We had to put some details in the hard drive, but it takes the configuration from the other units and runs well. We have had zero downtime over the last five years.

What do I think about the scalability of the solution?

F5 BIG-IP Local Traffic Manager (LTM) is very scalable. We have recently expanded the cluster to five nodes and I am running in an active scenario. I did the upgrade live and it did not require any downtime.

How are customer service and support?

The technical support is good. I have not had any problem asking questions that a support person can not answer. Technical support is not engineering and that was something that I had to learn. If you have something that is already functional and you need to figure out why it stopped working, why it is now broken, or you did an upgrade and something is wrong, the technical support can help with that. I have called them a dozen times over the five years and they have had my issue resolved within approximately one hour.

How was the initial setup?

Setting up the solution on the systems is not difficult but enabling applications and configuration can be complex. The difficulty level can also depend on the environment, we have a more complex environment. You have to have some base knowledge of the solution for what you are doing before you can go do it. Configuring the solution is not something that a layperson is going to be able to do. You have to know what you are looking for before you will be able to find it.

What other advice do I have?

My advice to those wanting to implement this solution is they need to do their research ahead of time and know what problems you are trying to solve. In our case, our solutions engineer from F5 directly has been amazing. If you receive a good team in account management, they can point you in the right direction, and in a lot of cases, they can get you moving along. The support from him has been tremendous, it has been extremely valuable.

Our configuration is not simple. There is some custom code that is written in our system, but everything works as they say it should, it is a great solution.

I rate F5 BIG-IP Local Traffic Manager (LTM) an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MariosChristodoulou - PeerSpot reviewer
Chief Information Officer at F.P. eSafe Solutions LTD
Real User
Top 10
Good performance, easy to configure and simple to set up
Pros and Cons
  • "We enjoy its overall ease of use."
  • "The pricing could always be better. It's a bit expensive."

What is our primary use case?

The product can be used for many applications including load balancing and GLB's overload balancing. It depends on the module. If there's a public APM you can use it for WAF and many other use-cases. 

What is most valuable?

The performance of the product is great. 

We enjoy its overall ease of use.

It's relatively easy to configure. There's a certain level of fine-grain configurations that you can perform.

The solution is very stable.

We've found the product to be quite scalable.

The initial setup is very straightforward. 

What needs improvement?

The pricing could always be better. It's a bit expensive.

It would be ideal if they offered integration with NGINX. They purchased NGINX as well. Therefore, if it's got integration with NGINX, then you kind of have one single pane of a console for all the F5/NGINX portions of your work. 

For how long have I used the solution?

I've been using the solution for six years. It's been a while.

What do I think about the stability of the solution?

The stability is very good. The performance is reliable. It doesn't crash or freeze. We don't find there are a lot of bugs or glitches. 

What do I think about the scalability of the solution?

The scalability is great. If a company needs to expand it, it can do so easily.

We have about 2,500 users on it currently.

We do plan to increase usage in the near future.

How are customer service and technical support?

We've used technical support in the past and have been satisfied with the level of attention we receive. They are helpful and responsive. 

How was the initial setup?

The installation process is not overly complex or difficult. It's very straightforward and pretty simple. 

The deployment is fast as well. It takes maybe an hour to an hour and a half to set everything up. 

We have two people on staff that can handle deployment and maintenance. They are admins.

What about the implementation team?

I handled the installation myself. I did not need the assistance of any integrator or consultant. It was all handled in-house. 

What's my experience with pricing, setup cost, and licensing?

The solution could work at lowering its prices a bit.

The licensing needs to be a bit more flexible.

We pay our licensing fees on a yearly basis. 

Which other solutions did I evaluate?

We did evaluate other solutions before choosing this product. However, it was a long time ago. I can't recall the products we looked at. One might have been Barracuda.

What other advice do I have?

We're a customer and a partner of F5.

The product is an on-premise virtual edition solution.

I'd rate the solution at a nine out of ten. We've been mostly quite happy with it so far.

I'd recommend the solution to other users and organizations. Our experience has been a positive one. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
F5 BIG-IP Local Traffic Manager (LTM)
November 2024
Learn what your peers think about F5 BIG-IP Local Traffic Manager (LTM). Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer1433067 - PeerSpot reviewer
Director of Network Strategies and Technologies at a comms service provider with 1,001-5,000 employees
Real User
Flexible with good technical support and horizontal scalability
Pros and Cons
  • "The product is quite flexible."
  • "The cost of the solution is pretty high. It would be ideal if it was more reasonable."

What is our primary use case?

The F5 is something we purchased for another project that has not been turned on just yet.

What is most valuable?

The solution is very powerful.

The product is quite flexible. 

The horizontal scalability that is on offer is very good as well.

What needs improvement?

I would like to see some better documentation focused on our website and better search criteria. That's probably the best way to say that there needs to help with research.

The cost of the solution is pretty high. It would be ideal if it was more reasonable.

For how long have I used the solution?

We were originally supposed to launch this project for a client, however, that hasn't materialized yet.

What do I think about the scalability of the solution?

While we never really got around to scaling the solution just yet, there is horizontal scalability that is on offer that seems very good.

This is being deployed in a service provider environment. Therefore, it'll be impactful to all of our customers. However, I would say as far as internal support users, we have a team of probably ten that'll be supporting this product once it's launched in production.

How are customer service and technical support?

In terms of technical support, so far it has been pretty good. That said, it's more to set up the solution versus actual production support. They're not helping us deal with bugs or glitches, they've just been helping us with a rather complex implementation. We've been satisfied with their assistance in that sense. They seem knowledgeable and responsive.

How was the initial setup?

The initial setup is largely complex. However, we had a lot of help from their internal sales team or support team has been important in terms of working around the difficulties.

We have a staff of ten that are handling deployment and maintenance. They're not dedicated just to this product, however. They support our overall service provider architecture.

What's my experience with pricing, setup cost, and licensing?

The cost is quite high. The long-term support in particular is quite high.

Customers need to be aware that each feature is licensable, which allows costs to accrue.

What other advice do I have?

We're just a customer. We don't have a business relationship with F5.

The F5 is something we purchased for another project that has not yet been turned up. That said, the experience I've had with F5 has been very positive, specifically working directly with their corporate sales engineering team. 

Overall, I'd rate the solution eight out of ten. If it wasn't for the high cost of the product, I might rate it a bit higher.

I would advise those considering the solution to explore all options. Specifically, the total cost of ownership. It can be lower with some other vendors. A10 is oftentimes a lower cost of ownership. One challenge with F5 is everything is a licensable feature. Whereas something like an A10 is not. You see the same challenges with a Cisco type of device as well, however, it's in a different arena, with different products.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Staff Engineer at UbiNavi
Real User
Using the product, applications are jittery. Initial setup is easy and pretty standard.
Pros and Cons
  • "Initial setup is easy and pretty standard."
  • "Performance: Using the product, applications are jittery.​"

What is our primary use case?

This is for remote access to an internal network of the organization to do all types of work. The requirement for VPN is secure with high performance.

How has it helped my organization?

Two issues found in using BIG-IP VPN compared with Cisco VPN:

  1. Performance: Two applications are being used: remote desktop (RDP or rdesktop) and VNC viewer. Comparisons are done on the same client machines (Windows 10 and Linux 16.04) over the same network. When using Cisco VPN, applications are working smoothly while occasionally jittery. When using F5 VPN, applications are quite jittery. Sometimes applications are useless (too slow to refresh the screen).
  2. Client support: Cisco VPN has more Clients supported than BIG-IP, e.g., BSD.

What is most valuable?

Still not clear why our IT decided to switch to F5 BIG-IP after two years experience. It appears as if there may be some advantage (possibly) related to security concerns (more secure?).

What needs improvement?

Performance is the first thing and most critical issue that needs improvement.

Supporting more Clients would be nice, but without improving performance, F5 will not widely be used for critical work. It killed an international meeting the first time that we used BIG-IP VPN.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Performance: Using the product, applications are jittery.

What do I think about the scalability of the solution?

No issues.

Which solution did I use previously and why did I switch?

We used Cisco VPN. I am not sure why our IT forced us to switch to F5 without our feedback.

How was the initial setup?

Initial setup is easy and pretty standard. Setup is not much different from all other VPNs.

What about the implementation team?

In-house.

What's my experience with pricing, setup cost, and licensing?

Unless the price difference is large, this is not the primary concern for the product. The performance and product-related issues (secure for VPN, multi-function for network device, etc.) are the keys.

Which other solutions did I evaluate?

No.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
MahesaPutra - PeerSpot reviewer
Presales at Efficient IT Systems Ltd
Reseller
Top 5
Valuable combination of ADC and WAN available
Pros and Cons
  • "The combination of ADC and WAN is the most valuable feature."
  • "There is room for improvement in the user interface."

What is our primary use case?

The use case for F5 includes ADC, WAF (Web Application Firewall), network firewall, and CGNAT in one platform.

What is most valuable?

The combination of ADC and WAN is the most valuable feature. 

What needs improvement?

F5 is a bit expensive in comparison. Moreover, there is room for improvement in the user interface. It can be more user-friendly. 

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It is a stable solution. I would rate it a ten out of ten. 

What do I think about the scalability of the solution?

The scalability is good. I would rate it a ten out of ten. There are over 50 users in our organization using the solution. Mostly the manager and the person in charge use this solution, but we usually work with the security and network teams as well.

How are customer service and support?

The customer service and support team is quite good. 

How was the initial setup?

The initial setup is quite complex. It took us around one to two months to deploy the solution. 

What about the implementation team?

For the deployment process, we have to perform an assessment because it's quite complex. There are a lot of parameters that need to be counted before redeployment. So, an assessment is recommended before the deployment process.

What's my experience with pricing, setup cost, and licensing?

We use the yearly-based license. I have personally not seen any additional costs. 

What other advice do I have?

I would definitely recommend it. I would advise them to check their requirements thoroughly in order to load balancing and also to protect their data.

Overall, I would rate the F5 BIG-IP Local Traffic Manager a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
MahesaPutra - PeerSpot reviewer
Presales at Efficient IT Systems Ltd
Reseller
Top 5
With good technical support in place, the tool also ensures stability and allows for scalability
Pros and Cons
  • "Stability-wise, I rate the solution a ten out of ten."
  • "The solution's initial setup process was quite complex. I"

What is our primary use case?

F5 BIG-IP Local Traffic Manager (LTM) has EC, WAF, firewall, network firewall, and CGNAT in one platform.

What is most valuable?

I like the combination of ADC and WAN in the solution. F5 BIG-IP Local Traffic Manager (LTM) could be a bit better in regards to the pricing.

What needs improvement?

Kemp Loadmaster is cheaper compared to F5 BIG-IP Local Traffic Manager (LTM). Also, the solution's UI needs improvement.

For how long have I used the solution?

I have been using F5 BIG-IP Local Traffic Manager (LTM) for three years.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a ten out of ten.

What do I think about the scalability of the solution?

The solution's scalability is good. Scalability-wise, I rate the solution a ten out of ten. Around 50-100 of our customers use the solution.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The solution's initial setup process was quite complex. It took around a month to two for the deployment process.

Regarding the deployment process, we have to do an assessment first because it's very complex. There are so many parameters that we have to count the deployments. So, an assessment could be better before the deployment process. We have a manager and a person in charge of technical maintenance, but we usually talk to security and work with the network team.

What was our ROI?

Though I have not seen a return on investment, I can say that it is a good solution.

What's my experience with pricing, setup cost, and licensing?

Our company pays for the licensing cost on a yearly basis. Also, there are no extra costs in addition to the standard licensing fees.

What other advice do I have?

Before choosing the solution, I suggest others check their requirements to ensure work and protect your data. I rate the overall solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
AhmedYoussef1 - PeerSpot reviewer
Network Security Consultant at Westcon-Comstor
Real User
Simple to implement, good support, and scalable
Pros and Cons
  • "The support from F5 BIG-IP LTM is good."
  • "F5 BIG-IP LTM can improve on the SSL loading which includes the authentication of certificates. Although, most of these issues have been solved there are still some issue that persists."

What is our primary use case?

F5 BIG-IP LTM is used for delivering applications and protecting the application from web attacks.

What needs improvement?

F5 BIG-IP LTM can improve on the SSL loading which includes the authentication of certificates. Although, most of these issues have been solved there are still some issue that persists.

In a feature release, it would be helpful to have real-time packet features in the GUI.

For how long have I used the solution?

I have been using F5 BIG-IP Local Traffic Manager (LTM) for approximately two years.

What do I think about the scalability of the solution?

I have clients that have approximately 5,000 users using the solutions and others with 40,000 users.

When we increase the services we have to then increase the usage of the solution, we put more virtual F5 devices in the cloud.

How are customer service and support?

The support from F5 BIG-IP LTM is good.

How was the initial setup?

The initial setup of F5 BIG-IP LTM is straightforward. The full deployment took approximately two to three days.

What about the implementation team?

I used one person for the deployment of F5 BIG-IP LTM because it is easy to do.

What's my experience with pricing, setup cost, and licensing?

There are a few licensing options available for F5 BIG-IP LTM. You can have a perpetual license which is a lifetime license. You then only need to renew the support, if you choose to open a ticket with the support.

The second option is a subscription model on the cloud. When I have a project that will only one year. I purchase a subscription for one year only. It would work for the whole year and after we can shut it down because there is no need for it.

What other advice do I have?

My advice to others is to have a good staff who understand the technology. If someone understands the technology, that will make life easy for them or their organization. I cannot say that technology is difficult, but technology is very critical when you put it in your environment. Having good staff who can manage that solution makes life a lot easier.

I rate F5 BIG-IP LTM a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Head of Presales at a tech vendor with 10,001+ employees
MSP
Flexible solution that allows seamless addition of servers
Pros and Cons
  • "BIG-IP LTM's most valuable feature is that it allows you to seamlessly add more servers without impacting your application's configuration."
  • "The initial setup can be complex - it's quite flexible in terms of configuration, but the person configuring it needs to understand the application side, the network side, and the server."

What is our primary use case?

BIG-IP LTM is mainly used to load balance applications.

What is most valuable?

BIG-IP LTM's most valuable feature is that it allows you to seamlessly add more servers without impacting your application's configuration. It's also very flexible because you can use iRules to manipulate the traffic.

For how long have I used the solution?

I've been using BIG-IP LTM for over ten years.

What do I think about the stability of the solution?

BIG-IP LTM is quite stable - sometimes there are security vulnerabilities, but they inform us when a patch is needed. 

What do I think about the scalability of the solution?

BIG-IP LTM is scalable - once F5 is installed, you can keep adding servers behind it.

How are customer service and support?

BIG-IP LTM's technical support is good - once you log a case with them, the support is quite prompt and responsive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup can be complex - it's quite flexible in terms of configuration, but the person configuring it needs to understand the application side, the network side, and the server. The speed of deployment depends on the application requirement and the application deployment cycle.

What's my experience with pricing, setup cost, and licensing?

BIG-IP LTM is considered a premium product, so it's quite expensive and isn't affordable for all customers. F5's licensing is based on modules, so there are separate charges depending on which features you want.

What other advice do I have?

Before implementing BIG-IP LTM, you should understand your expectations and requirements, especially from the application team. Putting BIG-IP LTM into a not-so-critical environment would be very expensive, so you may want to consider more medium-range solutions that can do the same job. I would give BIG-IP LTM a rating of ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partners
PeerSpot user
Buyer's Guide
Download our free F5 BIG-IP Local Traffic Manager (LTM) Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free F5 BIG-IP Local Traffic Manager (LTM) Report and get advice and tips from experienced pros sharing their opinions.