Service and Support
Fortinet FortiMail Cloud customer service is generally quick to respond and provides detailed assistance. Users praise the ability to speak directly with knowledgeable engineers, often in English, who guide them through troubleshooting. Remote sessions are offered for persistent issues, with helpful communication throughout. Some report slower responses due to staffing, suggesting room for improvement. Support is available 24/7, accommodating and helpful, with many rating it highly, both in responsiveness and problem-solving effectiveness.
Deployment
Fortinet FortiMail Cloud's initial setup is often described as straightforward and simple. However, complexity can arise depending on the implementor's expertise and local regulations, particularly in regions like Ukraine. Deployment duration varies, with timelines ranging from one day to several weeks. While some find the process easy, others note the need for ongoing adjustments and policy configurations. Experienced personnel can ensure a smooth setup, typically requiring a team of two for management and administration.
Scalability
Fortinet FortiMail Cloud is generally recognized for strong scalability due to its cloud-based nature. Users often report easy expansion capabilities, supporting thousands of mailboxes and users. Some note its integration adaptability, although flexibility can be influenced by subscription licenses and deployment types. While praised for its scalability, opinions slightly vary. Certain users find it slightly restrictive if hardware-based, whereas others rate it highly scalable with excellent user growth management.
Stability
Fortinet FortiMail Cloud is stable and consistently available. Many users report no bugs, crashes, or downtime. It performs reliably with high ratings, though proper assessment before deployment is crucial for optimum performance. Some encountered issues due to service thresholds, but adjustments resolved them. It works seamlessly across various regions with daily use. Hardware upgrades are straightforward, ensuring continuous high performance. The stability ratings range from eight to ten out of ten.
