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Stephen Whigham - PeerSpot reviewer
Senior PBM Systems Administrator at FairosRx
Real User
Great tool for automating file transfers, encryption, SFTP, and executing internal applications
Pros and Cons
  • "I like the organization of resources, specifically listing out all of our FTPs and having a name and description to easily organize them. I also like the scheduler. The organization and the scheduling, being able to create the folders and the jobs, have been really helpful."
  • "It would be helpful to have a way to actually have a job run without notifying the email addresses you have set up and without posting to the actual FTP... when you need to make a small change to a job that is deployed to production, and test that change, you have to go back and reset everything. It's not really a great way to test."

What is our primary use case?

I'm using it for automated exports of reports, where we're running scripts and exporting data in various formats, as well as for sending notifications to clients, for FTP uploads and downloads. We have patient enrollment files that get posted to our FTP and I'm using monitors to determine when a file gets downloaded and processed, and then results posted back.

I use GoAnywhereMFT to kick off other applications which will then do most of my file conversions and transformations. I'm reading data back in, either from queries or file sets that get created, in order to handle other functions of the jobs.

We do use the API functions a little bit, although I'm doing most of that through other applications, kicked off by MFT.

How has it helped my organization?

It helps centralize the exchange of data. Controlling the syncing of databases is pretty critical for us. We need the data to be up to date. If GoAnywhere wasn't able to do it, we would either have to develop an internal solution or look for an alternative.

The solution's workflow features have definitely helped eliminate manual processes. We're still a small company, we just started up in 2020. But we're already running hundreds of jobs a day and, and without the workflow features, we would have to hire many people to be able to do those same tasks.

In addition, we are a PBM (pharmacy benefits manager) and one of the core functions that has to be done with every client is receiving patient enrollment data. We also do inbound and outbound patient accumulation files, invoicing, reports, and status jobs. Just in those few transactions with all of our clients, that's a lot of potential manual touch points that have to be done. GoAnywhere has allowed me to automate all of that, plus additional tasks that would normally go to a reporting team.

As a company, it's allowing us to hire people who can come up with innovative ideas instead of hiring people just to do repetitive work. It's allowing us to grow and focus on new things instead of just trying to keep up and tread water on current tasks.

Another benefit is that it has PGP functionality built right in, and that gives me a good way to actually manage the keys, have a list of them, and use them. This is my one repository for all of that data and it gets picked up by the jobs. Previously, I had to have a separate PGP key management tool. Anytime that we would receive a file that was encrypted, while I might have been able to automate the transfer down of the FTP, but I would have to manually decrypt the file. Having that one core functionality can save me up to an hour a day.  Now, I can come in in the morning, log in to my inbox and get a report of everything that's happening: what has errored and what hasn't, instead of spending the day actually doing those processes.

We automate about 95 percent of all our transfers, so GoAnywhere is quite a help. We'll still have unscheduled file dumps or transfers that need to happen, of course, but I immediately use GoAnywhere to set up a job for anything that occurs on any type of regular basis.

What is most valuable?

I like the organization of resources, specifically listing out all of our FTPs and having a name and description to easily organize them. I also like the scheduler. The organization and the scheduling, being able to create the folders and the jobs, have been really helpful.

Looking at the comprehensiveness of GoAnywhere’s workflow features, I use it with other applications and, so far, there hasn't been anything I haven't been able to accomplish either through GoAnywhere exclusively, or using GoAnywhere with another application to get a task done. Everything revolves around GoAnywhere. It has a really good suite of features. It would be unlikely for us to move away from GoAnywhere because it has very good core functionality that we like to augment with a couple of additional applications.

What needs improvement?

Pretty much everything we've needed to connect to has been done fairly seamlessly.

The only issue I've had with connectivity, database or otherwise, revolved around an SSH key. I tried to create a key, but it was incompatible with a vendor's SFTP. And when that vendor has tried to create a key and share it with me, I have not been unable to import it into GoAnywhere. I had to use a third-party app to create the key and find something that was mutually compatible. I've submitted tickets on that to GAMFT for consideration.

They could possibly improve the error handling on jobs. Whenever it generates error logs, sometimes the error is very generic. It takes a little work to diagnose what's really going on. It may just say "IO Exception" and that doesn't really tell you much.

Buyer's Guide
Fortra's GoAnywhere MFT
November 2024
Learn what your peers think about Fortra's GoAnywhere MFT. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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For how long have I used the solution?

About 3 years now.

What do I think about the stability of the solution?

We do have to occasionally restart GoAnywhere because a job gets stuck or we are having connectivity issues. It restarts very quickly on the server. We might have five minutes of downtime at the most every one to two months. It has been pretty reliable.

What do I think about the scalability of the solution?

From what I've seen, it would be able to scale for everything I foresee us needing in the next five to 10 years. From my understanding, we can actually turn some of that up and add servers if necessary. I don't really expect any problems there.

I now look at any new process that needs to be considered through the lens of how I would automate it through GoAnywhere. That being said, given our size, I would call our usage moderate. We have about 300 jobs a day and at our peak I would expect about 500 jobs a day. Obviously, that would increase as we grow.

As an organization, we're still adding jobs. We don't have a shortage of things that we want to automate with GoAnywhere.

How are customer service and support?

Technical support has been pretty good. We've had some support directly through their chat service. I've had a couple of more urgent questions that needed to be answered and they were able to resolve them. We've also interacted with them via email and they've been very responsive and helpful.

They also have a queue-type ticket system that we've used a little bit.

How would you rate customer service and support?

Positive

How was the initial setup?

They got it set up pretty quickly. A HelpSystems person was available to work through the minor issues and answer questions as necessary.

A lot of the help came from doing the demo as far as seeing what we could do. The implementation itself was pretty smooth.

In terms of the intuitiveness, there's definitely a learning curve. You have to learn how a job should really be set up and that took a little more time than I wanted, but it was good to get the knowledge by going through that process. I started out with very simplistic jobs and then started adding checks and error handling as we went.

One example of the learning curve is, to zip up files, I have to first move them to a workspace and work from there instead of a network share. Nothing in the application tells you this, but I figured it out after some job failures. Encountering things like that takes a little bit of effort.

As you get the feel of how GoAnywhere expects to do things and you make the corrections to set your jobs up to match that structure, it works fine.

We haven't done a whole lot in terms of updates yet. We are trying to review how to best update without impacting our production jobs unexpectedly. We have someone who will be talking with GoAnywhere to facilitate that upgrade process.

What was our ROI?

This is hard to calculate exactly, but when I can spend time with my wife instead of staying late at work, I would say it is worth it.

What's my experience with pricing, setup cost, and licensing?

Though cost was a consideration, it was not under my umbrella.  Ultimately, we found the tool worth the cost.

Which other solutions did I evaluate?

We evaluated another product called MoveIt but GoAnywhere seemed to be a better product in my opinion.

There are certain functions that GAMFT can support but I like to use other applications for. For example, file transformation is possible within GoAnywhere, but easier in another application we use.

I try to evaluate what GoAnywhere is better at doing than other applications and use them accordingly. It handles file movement very well and I like the workspace feature.


What other advice do I have?

As part of the implementation process it would be a good idea to have a couple of examples, actual scenarios, you want to do. GoAnywhere has templates and they're good, but they're a little simplified compared to what you can do with the solution. That's really a compliment to the software itself. The templates are all about moving files, and GoAnywhere is capable of more than that. Having examples that involve reading data in from a database and identifying certain data lines to set variables is a good idea.

I would suggest, where applicable, to spend the time to design into the job a procedure where, if a process fails, you can retry, or reset things like filenames and locations.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Prashant Fauzdar - PeerSpot reviewer
Senior Solution Lead at a healthcare company with 10,001+ employees
Real User
Enables us to develop template workflows and call them from other workflows, saving development time
Pros and Cons
  • "The most valuable feature is the ability to call a workflow from another workflow. That really gives you an edge by increasing reusability and speeding up development time. You can create a workflow which is a type of template and then call that workflow from any other workflow... It has sped up development time by 80 to 90 percent."
  • "There are a number of built-in tasks in GoAnywhere. One, in particular, the write to CSV task, is slow. If you have, say, 100,000 records in your row set and you want to write them to a CSV file, it takes a long time. That definitely requires performance improvement."

What is our primary use case?

We are mostly using it for ETL-related workloads. In our organization we have a lot of different systems that need to talk to each other. Files have to be transferred from one system to another. We use GoAnywhere to automate the file transfer processes, whether it involves an SFTP system or a Windows network shared drive.

We also use it for data translation and data load, when we want to extract the data from a database system and create a CSV file and send it to a downstream system.

And we have recently started using Cloud Connectors for things like Microsoft Azure Data Lake and blob storage. Most organizations are moving to the cloud and we have a lot of cloud-related integrations now coming into the picture. GoAnywhere MFT helps to accomplish them.

How has it helped my organization?

With the automation you don't have to worry about doing anything manually. You create a workflow and schedule it. You have various options to schedule your workflow daily, or at a certain date and time, and a repeat frequency. If you have complex scheduling requirements, those can also be done. 

The very quick development time is another benefit.

What is most valuable?

The most valuable feature is the ability to call a workflow from another workflow. That really gives you an edge by increasing reusability and speeding up development time. You can create a workflow which is a type of template and then call that workflow from any other workflow. That's really helpful for us. It has sped up development time by 80 to 90 percent. All you have to do is pass the parameters from the caller and everything is done by your template.

And after using it for some time and you become very comfortable with the syntax, if you want to quickly develop something you can directly edit the XML. It creates XML for all the workflows and you can directly import and edit them. That also helps with the speed of the development.

The solution is very intuitive because all the help is built-in. When you go to Help there is a developer guide there. You can search any library or function. Also, the tooltips are helpful. You can click on any label and it shows a tooltip that describes what it does. It also provides integrated development, meaning all the development can be done in the GoAnywhere portal itself, from a browser. You don't need any additional tools or an IDE. It's very user-friendly and developer-friendly.

GoAnywhere also has a very good log through which you can track any issues. 

In addition, the workflow features are able to fulfill the requirements most of the time. Only certain, very rare scenarios are not covered. But GoAnywhere also provides a custom task feature. Apart from all the built-in tasks, if your workflow demands a special task, and you have the expertise, you can create a custom task. That's a good advantage.

What needs improvement?

They need to increase the number of Cloud Connectors and speed up their development of them.

Also, there are a number of built-in tasks in GoAnywhere. One, in particular, the write to CSV task, is slow. If you have, say, 100,000 records in your row set and you want to write them to a CSV file, it takes a long time. That definitely requires performance improvement.

For how long have I used the solution?

I have been using HelpSystems GoAnywhere MFT for more than eight years.

What do I think about the stability of the solution?

The solution is very stable. In all the time I've been using it, I haven't seen any deficiencies in terms of workflows or behaviors.

Any memory issues happen because of poor workflow design. Otherwise, It's very stable.

What do I think about the scalability of the solution?

We have gone from 40 or 50 workflows to more than 600 workflows now. But we have only slightly increased the memory footprint of the server on which GoAnywhere is installed. We haven't seen any issues. The solution is scalable.

We have around 70 to 80 users of GoAnywhere and, at any point in time, some 10 to 20 active users. Among our 600-plus workflows, there are some running every hour or every minute or daily. On average, they transfer 100,000 files per day. 

We have four environments: dev, test, QA, and production. Dev/sandbox is a single environment, while Test, QA, and Production are clustered. We have two nodes for high-availability.

Within our company there is still a lot of demand for GoAnywhere. We are going to increase our use of it by 10 to 20 percent per year.

How are customer service and support?

Their technical support is good. Responses are not really instantaneous, but they respond within their SLA. They could improve their response time.

How would you rate customer service and support?

Neutral

What was our ROI?

It's a great value in terms of our overall satisfaction. It helps automate all our processes and reduces development time, so we don't have to invest much in developing. We haven't really seen any issues using it in all this time, or challenges in terms of operations. Overall, it brings us great value.

Because every new development request requires a certain amount of effort, new development in GoAnywhere is really fast thanks to the template workflow and being able to call another workflow. It helps reduce development costs and that's a great value.

What's my experience with pricing, setup cost, and licensing?

The licensing is very organization-friendly. It's a one-time license, not a monthly or recurring model. Compared to other tools it's less expensive.

What other advice do I have?

If your overall requirements are related to ETL and sending files to different systems, and you want to automate these kinds of daily processes, then GoAnywhere would be the best fit. It's one of the best solutions. It's lightweight and doesn't need heavy servers or big hardware to run, and it's very scalable. All these features really add to the GoAnywhere solution.

Overall, the solution is a nine out of 10. The ease of use is definitely 9.5 and the performance is a nine. But in terms of catching up with all the new standards, it's a little behind it. On that, I would give it an eight. It doesn't have connectors to various new systems. For development, it's a 9.5.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Fortra's GoAnywhere MFT
November 2024
Learn what your peers think about Fortra's GoAnywhere MFT. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.
KIM TERRY BUENAVENTURA - PeerSpot reviewer
Technical Engineer at a tech services company with 11-50 employees
Reseller
Top 10
The solution is versatile, allowing transfers through HTTPS and different protocols
Pros and Cons
  • "I like the versatility GoAnywhere provides, allowing transfers through HTTPS and different protocols. It can also transfer through a server and a client."
  • "I tried to copy a file from an S3 bucket to another storage class. I don't know if it is a limitation from AWS, not the MFT. If I copy a file from the AWS S3 bucket to that storage class, it can't be transferred. It says that I can't remember the exact error, but it cannot be processed. I want MFT to be more compatible with cloud-based applications or services like AWS."

What is our primary use case?

The most common use case is secure file transfer. Fortra's web client provides that. SecureMail also helps them send emails with large file attachments.

How has it helped my organization?

We realized the benefits of GoAnywhere immediately. So many threats affect the most commonly used types of file transfers. One common way to transfer files is to put them on a flash drive, which is risky. Webmail also has limitations. You can only send around  25 MB through Outlook and Gmail. GoAnywhere is helpful and secure because it allows different protocols and encryption supported by the strongest, most secure encryption algorithms.

GoAnywhere saves time when connecting to third parties because it's easily configured. It saves more time than other kinds of file transfer applications. It's user friendly and easy to configure.

What is most valuable?

I like the versatility GoAnywhere provides, allowing transfers through HTTPS and different protocols. It can also transfer through a server and a client.

GoAnywhere's connectors are helpful for connecting and integrating various products, such as Google Cloud, AWS Cloud, Azure, and SharePoint. This makes it much easier for our clients to achieve their targets. The connectors are critical because production processes need them to connect between two applications. It helps to maintain a smooth connection between two products.

We use GoAnywhere's agents instead of the more commonly used Samba or network share. The agents are good for a company with branches globally or nationwide. It allows the branches to connect to the head offices.

The secure forms are helpful. One of my clients is in the HR department, so using secure forms to collect details from job applicants is easy. They can be compiled in a specific folder or directory so that HR can easily navigate and manage all the details of prospective employees applying to a certain company.

For some clients, we recommend GoFast for companies that need transparency between the first and second clients. If they both use GoAnywhere, we suggest GoFast since it will speed up the file transfers between them.

What needs improvement?

I tried to copy a file from an S3 bucket to another storage class. I don't know if it is a limitation from AWS, not the MFT. If I copy a file from the AWS S3 bucket to that storage class, it can't be transferred. It says that I can't remember the exact error, but it cannot be processed. I want MFT to be more compatible with cloud-based applications or services like AWS. 

For how long have I used the solution?

I have used GoAnywhere for almost two years.

What do I think about the stability of the solution?

GoAnywhere MFT doesn't have any stability problems. Any crashes are related to the client's services or problems with their database. We sometimes encounter lags when there is so much data that the donor cannot trust.

What do I think about the scalability of the solution?

GoAnywhere is easy to scale up. It isn't time-consuming to scale GoAnywhere MFT up.

How are customer service and support?

I rate Fortra's support nine out of 10. I've reported bugs to Fortra support. The issues take time and can't be fixed with a press of a button. It would be helpful if Fortra's support would regularly update us since our partners and clients in the Philippines have problems that require expertise on the backend. There are some cases they cannot provide answers. 

How would you rate customer service and support?

Positive

How was the initial setup?

Our clients have different platforms. We deploy in cloud, hybrid, or sometimes on-premise because other clients do not trust a hybrid or cloud environment. We haven't encountered difficulties with GoAnywhere itself. We've had much more problems on the client's side. 

We typically assign at least two resources for the deployment so we have a backup. Implementing GoAnywhere itself takes half a day, but setting up the client's environment requires an entire day. The only maintenance after deployment is upgrading the solution and migrating it from one environment to another.

What's my experience with pricing, setup cost, and licensing?

Even if you think the price is high, I would recommend GoAnywhere because it is secure and easy to use and configure. It supports different kinds of protocols. It resolves the limitations of common types of file transfers. 

What other advice do I have?

I rate Fortra GoAnywhere MFT 10 out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
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Jayvie Otinez Britanico - PeerSpot reviewer
Project Lead at a comms service provider with 1-10 employees
Real User
Top 5
Provides an almost complete range of connectors
Pros and Cons
  • "The most valuable features are the automatic processing of files and scheduled execution of the files."
  • "The technical support has room for improvement."

What is our primary use case?

I deploy Fortra's GoAnywhere MFT for our clients and provide presentations to prospects.

Fortra's GoAnywhere MFT allows our clients to securely share confidential files and create a web portal for external partners. This portal enables partners to search, upload, and download files, integrating with services like Google Drive. Additionally, GoAnywhere offers a secure mail feature for sending large attachments.

How has it helped my organization?

Fortra's GoAnywhere MFT provides an almost complete range of connectors.

GoAnywhere's agents allow us to extend MFT automation to remote systems, which is helpful for our clients with branches in different countries. By using the agent along with the automation service, we can interact with remote servers, thereby increasing productivity and transfer times between those servers and the head office.

GoAnywhere MFT has improved our client's KPIs. Before implementing GoAnywhere MFT, our clients didn't receive notifications when there were errors in the file process and now they are instantly informed.

To ensure a safe data collection process during the pandemic, our clients transitioned from Google Forms to GoAnywhere Secure Forms. This allowed them to securely fill out digital forms upon entering the building, with the option to attach them directly to their database.

Before GoAnywhere Secure Forms, our clients had to rely on third-party solutions but now they only have to use the MFT for their use cases.

The Go Fast feature improves the data transfer speeds for our clients.

GoAnywhere MFT saves our clients time connecting securely with third-party collaborations. Removing the manual intervention has saved around 90 percent of their time.   

What is most valuable?

The most valuable features are the automatic processing of files and scheduled execution of the files.

What needs improvement?

The technical support has room for improvement. It takes between three to five days to get a resolution from them.

I would like better integration between GoAnywhere MFT and other MFT solutions.

We request the ability to customize the user interface of Fortra's GoAnywhere MFT, specifically by incorporating our company logo. This feature would provide greater flexibility and brand recognition within the software.

For how long have I used the solution?

I have been using Fortra's GoAnywhere MFT for four years.

What do I think about the stability of the solution?

For the most part, Fortra's GoAnywhere MFT is stable. Sometimes we run into critical problems that require a new patch to fix. Developing and implementing these patches can take up to a week.

What do I think about the scalability of the solution?

Fortra's GoAnywhere MFT is highly scalable. We can scale by increasing the memory.

How are customer service and support?

The technical support is delayed in providing a resolution. It can take up to five days to resolve an issue.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial deployment is straightforward. Connecting the servers and the GUI is simple. The instructions are easy to follow. Once we input the values and the IP address, Fortra's GoAnywhere MFT is easy to install.

The deployment takes five days and can be completed by one technical person.

What was our ROI?

On average, our clients see a return on investment within three years of implementing Fortra's GoAnywhere MFT.

What other advice do I have?

I would rate GoAnywhere MFT nine out of ten.

Fortra's GoAnywhere MFT doesn't require coding for everything under the input values for the workflows, unlike other solutions.

Fortra's GoAnywhere MFT requires minimal and easy maintenance.

Our clients usually assign four people in each organization that utilize Fortra's GoAnywhere MFT.

Based on the features provided by Fortra's GoAnywhere MFT, the price is reasonable. There is no need to purchase additional tools to monitor and maintain the data.

I recommend Fortra's GoAnywhere MFT to other users.

Fortra's GoAnywhere MFT provides peace of mind.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Consultant at Bridgeway Communication System, Inc.
Reseller
Top 20
Improved productivity through automation from the source to the destination
Pros and Cons
  • "The best feature of GoAnywhere is that transfers are straightforward if there are no other requirements from the source and destination. It doesn't require much maintenance."
  • "The reporting could be more customizable."

What is our primary use case?

We use GoAnywhere to filter files for our clients and set up SOP connections. Our clients are primarily large corporations, and we have around 10 specialists working with GoAnywhere. 

How has it helped my organization?

GoAnywhere has improved productivity through automation from the source to the destination. It has improved build time because the files are transferred to them immediately.

We use the agents for other branches of our client. It's crucial that the agents enable us to extend MFT automation to remote systems because the agent is like a mini-GoAnywhere. The solution has saved time connecting securely with third parties that we need to collaborate with, especially our clients. We're dealing with SaaS, so it helped us secure our files and the cloud files being tested. 

What is most valuable?

The best feature of GoAnywhere is that transfers are straightforward if there are no other requirements from the source and destination. It doesn't require much maintenance.

What needs improvement?

The reporting could be more customizable. 

For how long have I used the solution?

I have used Fortra's GoAnywhere for two years.

What do I think about the stability of the solution?

I rate GoAnywhere 10 out of 10 for stability. 

What do I think about the scalability of the solution?

GoAnywhere can scale up to the enterprise level. 

How are customer service and support?

I rate Fortra support nine out of 10. I'm very satisfied with the customer support. They can accommodate us when we need their help. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had another product before we switched to Fortra. Their customer support couldn't answer our technician's questions fast enough, whereas Fortra gave us the answer we needed in a timely manner. 

What other advice do I have?

I rate Fortra GoAnywhere 10 out of 10. I would recommend GoAnywhere, depending on a company's needs. It's appropriate for enterprises who want to securely transfer files from service to service. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Reseller
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Managed File transfer (MFT) Administrator at a non-profit with 5,001-10,000 employees
Real User
Centralizes file transfer management, saves us time, good reporting, and helps secure our data
Pros and Cons
  • "The SFTP and encryption functionality works well, and SFTP is the bulk of what we use."
  • "The security and vendor management features are helpful in terms of providing access to data."
  • "The support desk has room for improvement. I keep opening tickets and they keep telling me that they're closed, but they're not resolved."

What is our primary use case?

We are in the healthcare industry and we use GoAnywhere for file transfers in our finance, HR, clinical and logistical processes

How has it helped my organization?

GoAnywhere has helped improve our organization through the centralization of file transfer management, as well as standards enforcement. The error reporting and file auditing capabilities make troubleshooting problems and issues a fairly straightforward process.

GoAnywhere is the perfect tool to help centralize the exchange of data between systems, employees, customers, and trading partners. This is of critical importance to us because in previous implementations, where we've had trouble connecting with our partners and vendors and such, from a troubleshooting perspective it could take a day to solve an issue, but using the GoAnywhere tools & capabilities, we can address  most issues in minutes, instead of hours.

The user interface is intuitive, although someone who's not familiar with coding may have a little bit more of a challenge with it. I have a background in programming and infrastructure, and I found that it was logical & well designed. 

The comprehensiveness of GoAnywhere's workflow features is fantastic. 

The workflow features almost completely eliminate the need for custom programs and scripts for file transfers. I would estimate that we have cut out custom scripts by about 95%. For the remaining 5%, we use the OS integration feature to allow us to interface with a given system and run OS native commands/scripts/operations from within GoAnywhere.

The elimination of custom scripts for every transfer was an important and valuable step for the organization from an operations, maintenance & support perspective.  We can build out a Managed File Transfer process in GoAnywhere with none of the hassles and headaches associated with scripts in an hour vs. custom scripting processes that would take significantly longer to develop and deploy.  we are doing the same work that existed prior to implementing GoAnywhere, but now the processes are faster, simpler, more supportable and secure.  With GoAnywhere, we are able to service our customers much faster and in a much more dependable, consistent and reliable manner.

The automation of file transfers has helped to reduce our workload for file transfers, freeing us up to focus more on the business requirements. For example, in the past, my customers would come to me with, "Hey. I can't find my files, they haven't been downloaded today."  With GoAnywhere we are able to give them a notification via email processes we build into our GoAnywhere jobs, allowing them to see the status of their respective file transfers.

Within the specific context of an organization-wide project, we managed to accomplish MFT request turnaround in a few days where previously, it may day weeks with our previous toolset.

What is most valuable?

I find the entire solution to be useful for what I do.


Specifically, the encryption & certificate functions, the ability to reuse a defined resource (SFTP server/Network share, e.g.) across multiple transfers and the granularity of the audit logs functionality is a solid tool for troubleshooting.

What needs improvement?

The support desk has room for improvement. I keep opening tickets and they keep telling me that they're closed, but they're not resolved.

Customer service is an area in need of improvement.

For how long have I used the solution?

We have been using HelpSystems GoAnywhere MFT since the spring of 2018.

What do I think about the stability of the solution?

Since we implemented GoAnywhere in the spring of 2018, there has been one bug that has caused us any issues. It was readily addressed by contacting the help desk.

Overall, stability has been rock solid.

What do I think about the scalability of the solution?

I transfer tens of thousands of files per week and scalability is not a problem. I honestly think I would have difficulty scaling GoAnywhere to a point where a point where I would be concerned.

The users we have are GoAnywhere admins and they build managed file transfers. There aren't any functionalities that our customer community has access to.

At this point, more than 70% of our Managed File Transfer processes are utilizing GoAnywhere. The goal, although it may never be fully attained, is to get the rest of those outliers doing file transfers through the secure and dependable enterprise-grade system that is GoAnywhere.

How are customer service and technical support?

In 2018, 2019, I would have rated the support a ten out of ten. As previously expressed, I would now give them a four.

How would you rate customer service and technical support?

Neutral

Which solution did I use previously and why did I switch?

Prior to GoAnywhere, we used native operating system shell scripts and, worse, daily human processes.

How was the initial setup?

The initial setup is pretty straightforward. Their installation methodologies and their architectural configuration are pretty much laid out for you in their marketing documentation. From an implementation perspective, everything is there for you.

The installation took a couple of hours but from that point, it took probably two weeks before it was in functional production.   The strength of GoAnywhere is in the vary rich toolset.  Unfortunately, that also means that there can be a learning curve as one starts to implement it into Production.

What about the implementation team?

I was the implementer of this product and I didn't require the help of a third party. Any issues or concerns I had during the implementation phase were readily addressed by the vendors (then) support staff.  At the time, they were very good at answering quickly and responding to the implementation issues that I encountered.  At the present time, I would suspect that the support is not to the level it was when we implemented GoAnywhere in 2018.

For the first three years, our GoANywhere implementation was really a one-man band in terms of managing the system, including implementing functionality.  As we have grown i to the systm a second administrator has beendrafted into the MFT Team.  

What's my experience with pricing, setup cost, and licensing?

For what we pay to GoAnywhere every year, we are getting a fantastic deal. From a dollar perspective, it provides very good value.

Which other solutions did I evaluate?

We reviewed three other products prior to implementing GoAnywhere. One that I recall is MOVEit, which was an Ipswitch product at the time.

The user interface that MOVEit had was abysmal. In contrast, the user interface that GoAnywhere has is intuitive and although it obviously depends on each individual user, overall, it's great. The ability to employ the functions and build out what needs to be built out is not a difficult process. It can be complex in some instances, but it's not difficult.

What other advice do I have?

We are not running the latest version; however, it is only because we are too busy with other things at the moment.

For me, this solution is fantastic. I'm able to solve a lot of problems for my organization by using the whole collection of features in GoAnywhere.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer2586390 - PeerSpot reviewer
SAP Basis Administrator at a energy/utilities company with 5,001-10,000 employees
Real User
Top 20
Seamless connectivity, good usability, and knowledgeable support
Pros and Cons
  • "The usability is valuable because I am self-taught and have not had any formal training in the product. The help feature is quite handy."
  • "The biggest weakness I have seen in the product is scheduling. It is very limited in that aspect. It needs more flexibility and more ways to schedule."

What is our primary use case?

 I primarily use it for FTP purposes, sending files in and out within the corporation and through third-party vendors, both inbound and outbound.

How has it helped my organization?

It has been pretty seamless and straightforward for connectivity between my company and a third party. It is one of the easier aspects of using the product.

I could see its benefits after some time. That is because it was self-taught. I learned the functionality, the usability, and all the features as I went along by reading the help functions. There are probably still a lot of features that I have not yet used or know about.

What is most valuable?

The usability is valuable because I am self-taught and have not had any formal training in the product. The help feature is quite handy.

What needs improvement?

The biggest weakness I have seen in the product is scheduling. It is very limited in that aspect. It needs more flexibility and more ways to schedule. It is very strict with no customization options. The monitors are limited in how you can set them up.

Handling errors is challenging as errors are hard to understand. The help guide does not cover error messages well. It is Java-based, so it is hard to understand Java error messages.

For how long have I used the solution?

I have been using it for about four or five years now.

What do I think about the stability of the solution?

I have not experienced any lagging or crashing. 

What do I think about the scalability of the solution?

We have not used it to a high level of scalability. What we are running currently is what was installed by a previous manager, and it has been used for about six to seven years without issues.

How are customer service and support?

They are very responsive and very knowledgeable. I would rate them a nine out of ten. Sometimes, they are hard to reach by phone. I get placed on hold for a long time, and I usually hang up and call later in the day or the following day. That is the only down thing I can think about in terms of support. They are hard to get hold of sometimes.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have used FileZilla, which is freeware. We have also used WinSCP.

FileZilla is just a simple point-to-point file transfer, whereas GoAnywhere has way more features.

How was the initial setup?

I did not install it in our environment. Another person who is not with the company anymore installed it. I came into play after it was fully installed and configured.

My initial onboarding was difficult for me because it required some level of programming which I am not savvy with. Initially, I reached out to tech support due to the cryptic errors that I was getting.

I do not use it on a daily basis or a full-time basis. It took about a year to be comfortable with it. I am still learning as I go along. There are still times when I wonder how to do something. I am still learning it, but it took me a good decent year to get acclimated to it.

In terms of maintenance, there is patching that comes out almost every month. It is pretty easy to download and apply the patch. It is pretty quick and painless.

What other advice do I have?

I would rate GoAnywhere MFT an eight out of ten. I have not had any formal training on it. I would love that opportunity. Until then, it is self-learning.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer2542065 - PeerSpot reviewer
IT & Security Manager at a manufacturing company with 11-50 employees
Real User
Top 20
Provides a centralized and secure way for our file transfer needs
Pros and Cons
  • "It streamlines the files. Anyone can go pick up the file that we give access to. It is great."
  • "For us, it is perfect. It is a good solution that we are using, and we are going to continue to do so. However, it should be advertised more as a solution. I did not see it out there beforehand."

What is our primary use case?

We are using it for all our file-transferring needs. We mostly use it for confidential files and larger files. We want to securely send the files that are on the confidential side. We feel it is very secure for sending a file over.

How has it helped my organization?

By implementing this solution, we wanted to have a centralized place for all our file-transferring needs because previously, there were too many ways. It was done by email. It was done through FTP. Everyone was trying to find their own solution. This way, we could centralize it and make sure that everyone is using the same tool.

We use it with Office 365. We have a single sign-on, and we have implemented it with every deployment of a laptop.

It works seamlessly. There are no issues. It has been excellent. It is so easy. It is very user-friendly. There are never any issues. There is a lot of flexibility with it, and we are staying compliant, so it is very important.

It streamlines everything and keeps things centralized. There is also automated scheduling.

For us, cybersecurity is very important, and GoAnywhere MFT keeps us very secure. That is a very good benefit. We have a centralized place for file transfers. People do not think of other options, such as using Dropbox or sending files by email or FTP.

GoAnywhere has saved us time in connecting securely with the third parties we need to collaborate securely with. It is hard to say how much time it has saved, but we do not need to discuss how we are going to send a file securely. We used to waste a lot of time previously.

What is most valuable?

It streamlines the files. Anyone can go pick up the file that we give access to. It is great.

What needs improvement?

For what we are using it for, it is doing the job, so I would not be able to say how to improve it. For us, it is perfect. It is a good solution that we are using, and we are going to continue to do so. However, it should be advertised more as a solution. I did not see it out there beforehand.

For how long have I used the solution?

We have been using GoAnywhere MFT for the past six months. They gave us a free trial, and we liked it, so we made the purchase.

What do I think about the stability of the solution?

It is very stable. We have not had any issues.

What do I think about the scalability of the solution?

It is scalable. 

We have 25 users using this solution. It is one company. We are just 25 people. It is a small company.

How are customer service and support?

We did not require any support. It is very simple. We are only using the file transfer, so it is very simple.

Which solution did I use previously and why did I switch?

We were not using anything before. That is why it is such a great solution for us.

How was the initial setup?

We have the cloud solution, The cloud provider is AWS.

I was involved in its deployment, and there were no problems. In terms of the implementation strategy, we just had a team meeting about it. I informed everyone and then implemented the credentials.

It does not require any maintenance.

What about the implementation team?

I did not need any external help.

What was our ROI?

The best benefit is time and security.

What's my experience with pricing, setup cost, and licensing?

I find it to be very fair. It is very good.

Which other solutions did I evaluate?

We did not evaluate other options. I trust Fortra, and I use them for other solutions. That is why I went to them with a scenario, and they got back to us about using this system.

What other advice do I have?

I would highly recommend this solution. I am a big believer that you get what you pay for.

We do not use GoAnywhere's Secure Forms. We are using this solution for simple file transfers. We are not getting too complex with it. We also do not make use of the GoAnywhere agents or the GoFast feature.

I would definitely rate Fortra's GoAnywhere MFT a ten out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
Download our free Fortra's GoAnywhere MFT Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Product Categories
Managed File Transfer (MFT)
Buyer's Guide
Download our free Fortra's GoAnywhere MFT Report and get advice and tips from experienced pros sharing their opinions.