Genesys Cloud CX is a call center solution for customer service and contact centers. Its primary use case includes building IVR systems, transitioning from old platforms, and integrating with CRMs. The most valuable features are its expanded capabilities in digital channels, simple setup, good integration, and omnichannel experience. It saves time, is easy to learn, and offers easier troubleshooting compared to on-premise solutions. Genesys Cloud CX is a comprehensive and superior solution in the CCaaS market.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
The cost depends on the type of license based on your organization's requirements and can get expensive.
I rate Genesys Cloud CX's pricing a one out of ten.
Amazon Connect, or AWS Connect, is a cloud-based contact center solution from Amazon Web Services. The platform stands out for its scalable cloud infrastructure that adjusts to fluctuating demand, eliminating the need to maintain physical hardware. Amazon Connect was developed to give Amazon customers personal, dynamic, and natural experiences. As their team said, "We couldn’t find one that met our needs, so we built it." They made this solution available for all businesses, and today, companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
I rate the tool's pricing an eight out of ten.
The licensing is a pay-as-you-go model.
