We primarily use the solution for data. For example, we use it for email and Google Docs and sheets and content of that nature.
Owner at a insurance company with 11-50 employees
Simple with a straightforwards setup but does not seem to provide virtualization
Pros and Cons
- "Technical support has been good."
- "I find it hard to download items, especially on their operating system."
What is our primary use case?
What is most valuable?
I find that Google Cloud is easier to understand than other options.
I like its product offering, which is simpler to figure out and automate.
The setup is straightforward.
It is scalable.
The solution is stable.
Technical support has been good.
What needs improvement?
I'm still confused by the usefulness of the cloud and I'm not sure why everyone is moving there. I don't trust the act of sending my company's information to whoever knows where instead of having it safe on my own servers.
I find it hard to download items, especially on their operating system.
The Google operating system leaves a lot to be desired.
It does not seem to provide any virtualization whatsoever.
For how long have I used the solution?
I've used the solution for a while.
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What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
Cloud providers like Google are designed to be scalable. The issue is you are supposed to be bursting at the seams before you scale and that doesn't make much financial sense.
How are customer service and support?
The customer service is very good.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I'm also familiar with Azure. I've used Microsoft products for ten years or so, however, I find Google to be simpler.
How was the initial setup?
The initial setup was pretty straightforward and simple.
What's my experience with pricing, setup cost, and licensing?
Pricing is pretty good. However, all cloud products offer pretty close to the same pricing.
What other advice do I have?
I haven't used a lot of cloud products and haven't experimented too much with Google Cloud, beyond playing with Google Workspace.
From what I have experienced, I would rate it seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Assistant Vice President at a tech services company with 11-50 employees
It's easy to deploy next-generation applications
Pros and Cons
- "It's easy to deploy next-generation applications on Google Cloud. Customers can also use various cloud tools to optimize their operations and generate more insights to do business much smarter."
- "Another issue is the applicability of local language data capturing mechanisms, which are more advanced on cloud service providers, but still there is room to grow. Also, their hybrid version isn't available in all markets worldwide, so I'm hoping that it will be released globally soon"
What is our primary use case?
When you push your networking, storage, and other infrastructure from on-premise to the cloud, you can let go of your on-premise real estate and shift the burden back onto the cloud vendor. Google absorbs the cost of power, cooling, management, etc.
You no longer need to spend on CapEx. Instead, you are spending on consumption, so your CapEx moves into OPEX and then on the utility. That's the generic use case for why somebody would move their workload to the cloud.
How has it helped my organization?
Migrating to the cloud offers multiple benefits for consumers. One is financial. Customers can let go of their data centers and put the overhead and the hassle of management onto the cloud provider.
What is most valuable?
It's easy to deploy next-generation applications on Google Cloud. Customers can also use various cloud tools to optimize their operations and generate more insights to do business much smarter.
What needs improvement?
Cloud vendors can't afford to have data centers all across the world because of the economics of scale and the size of markets. That is one reason that some customers don't get onto the cloud.
Another issue is the applicability of local language data capturing mechanisms, which are more advanced on cloud service providers, but still there is room to grow. Also, their hybrid version isn't available in all markets worldwide, so I'm hoping that it will be released globally soon.
For how long have I used the solution?
We've been selling Google Cloud solutions for about a year now.
What do I think about the stability of the solution?
Stability has never been a question with any of the three major cloud vendors.
What do I think about the scalability of the solution?
Cloud vendors are more scalable than any on-prem solution. There will always be an increasing demand for cloud solutions. It naturally goes up, and a lot of the other products you use will begin producing cloud versions that can only run on public clouds.
How are customer service and support?
All three cloud vendors have excellent support. I would rate them nine or 10 out of 10.
Which solution did I use previously and why did I switch?
So we have a reselling on prem solutions and cloud solutions.
How was the initial setup?
I rate Google Cloud eight out of 10 for ease of deployment. The complexity of deployment can vary depending on the use case and business requirements, but if it's an enterprise workload, we are looking at anywhere from four to six months.
One person could be enough to deploy and manage a cloud solution depending on how critical the workload is. It's also contingent on how much responsibility the customer or the cloud vendor takes. For example, if the cloud vendor takes maximum responsibility in a case like a software service, then the customer only has to configure, manage and run the software.
What about the implementation team?
We are the ones who migrate the workloads, so we're doing the implementation, but there is always. If it's a massive workload, we might bring in third-party integrators who specialize in a particular application workload.
What was our ROI?
You get an ROI from moving workloads from on-prem to cloud, but the real return comes when your customers start taking advantage of the cloud solution's full features. The return doesn't justify the cost unless you modernize the applications.
What's my experience with pricing, setup cost, and licensing?
Cost can start from less than a dollar and go up. Monthly and yearly base billing is there, but ultimately it depends on customer usage, There could be additional costs. It depends on the requirements. If a customer has some needs that aren't available on the public cloud, they'll have to procure those licenses separately.
Which other solutions did I evaluate?
The decision to use Google Cloud had nothing to do with its technical capabilities. We were looking at which cloud vendor had the least reach in our market, so we chose that vendor. It's hard to speak generally about the advantages and disadvantages of the different cloud platforms divorced from context.
What other advice do I have?
I rate Google Cloud 10 out of 10. People have limited knowledge of cloud solutions. My advice is that for those considering migration to the cloud is to evaluate the on-prem and cloud alternatives as much as possible because you can make wrong decisions if your perspective is limited.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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March 2025

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Project Manager at a tech services company with 1,001-5,000 employees
A stable and affordable solution that is easy to implement and manage
Pros and Cons
- "The infrastructure is easy to manage."
- "The product must provide AI features."
What is our primary use case?
We use the solution for our SAP infrastructure.
What is most valuable?
The product’s infrastructure is up to the mark. The infrastructure is easy to manage. It is better than Azure and AWS. It is easy to implement the product.
What needs improvement?
DevOps must be improved. DevOps in AWS is quite easy to establish and can be easily used by startups and big companies. It is not so with Google Cloud. The product must provide AI features.
For how long have I used the solution?
I have been using the solution for more than one and a half years.
What do I think about the stability of the solution?
The tool is quite stable.
What do I think about the scalability of the solution?
The tool is scalable. We support our customers. We have around 2000 to 3000 customers.
How are customer service and support?
The support is good. The third-party support could be improved.
How would you rate customer service and support?
Positive
How was the initial setup?
The installation is easy. Most of my customers have Windows. VDI lags in Google Cloud. The deployment takes one month. We have more than 30 people in our technical team. We have eight to ten people to maintain the solution. Other people are involved in support or are senior employees like cloud architects. It is easy to maintain the tool.
What's my experience with pricing, setup cost, and licensing?
The solution is cheaper than AWS. The licenses are annual. The cost is inclusive of support.
What other advice do I have?
We are partners. People must choose Google Cloud. It is a great product. Overall, I rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
HR at MRC Logistics India Pvt
Has a simple setup process and good stability
Pros and Cons
- "Google Meet is simple to use regarding configuration and recording sessions."
- "They could integrate artificial intelligence into the applications."
What is our primary use case?
I use Google Cloud for services like corporate email, data collection, Google Meet, session recording, presentation, and storing important documents in the cloud.
What is most valuable?
You can use Google Cloud tools easily, even if you know how Word, Excel, or PowerPoint works. Additionally, Google Meet is simple to use regarding configuration and recording sessions.
What needs improvement?
They could integrate artificial intelligence into the applications.
For how long have I used the solution?
We have been using Google Cloud since 2015.
What do I think about the stability of the solution?
I rate the product's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability an eight out of ten.
How was the initial setup?
The initial setup process is simple. It takes just five minutes to complete and doesn’t require a much bigger team. You should know the access ID and password to log in.
What about the implementation team?
Anybody can deploy the product.
What's my experience with pricing, setup cost, and licensing?
They provide user-based licensing plans. Its plan could be less expensive.
What other advice do I have?
I rate Google Cloud a nine out of ten. They should work on the cost. It is not feasible for many organizations to pay 1,500 per user.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO at a healthcare company with 11-50 employees
Priced-well, easy to set up, and you can easily use it through a web browser
Pros and Cons
- "You can just connect and start using it through a browser within a few minutes."
- "Monitoring and usage reporting could be improved."
What is our primary use case?
I am in the process of migrating from on-premises to the cloud.
We use it for IT infrastructure deployment and management.
What is most valuable?
The best part of Google Cloud is that it is cheaper than the competitors.
It is easy to set up, monitor, and manage.
You can just connect and start using it through a browser within a few minutes.
What needs improvement?
Monitoring and usage reporting could be improved. For example, they don't provide the CPU primary memory usage report. They do provide a CPU usage report, but not the memory. This is something that is critical for people interested in monitoring because if you are burdening the machine then you want the option of providing more RAM.
There is no graph or monitoring in the console; if it is there then I haven't found it, so it is something that takes extra time to figure out.
Google does not provide free support and at the least, email support should be available. I am not asking for free chat or telephone support, but given that we are paying to use the machine, email support should be included.
The alerts are somewhat cryptic and do not say much about what is going on.
For how long have I used the solution?
I have been using Google Cloud for almost three years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
Google Cloud is a scalable product.
How are customer service and technical support?
The support is bad, and you have to purchase it separately. There is no free support available.
Which solution did I use previously and why did I switch?
I am currently working with both Google Cloud and AWS. I am in the process of also trying to implement IBM Cloud.
How was the initial setup?
It is easy to set up and up the time for provisioning depends on the type of machine that you want to set up. It will not take longer than 15 or 20 minutes if you know how to do it.
What about the implementation team?
We have two or three people in the organization who set up the machines.
What's my experience with pricing, setup cost, and licensing?
The support costs extra, even when it comes to email.
What other advice do I have?
This is a good product, but I wouldn't immediately recommend it because there are a lot of options available. People have to choose based on their requirements and location. There is not much different, so people have to look at particular requirements, cost, and support.
I agree that cost is a factor but support should also be considered because it is needed from time to time, and Google does not provide free support. Given that we are paying for the machine, we should have to pay for costly support in addition to that.
This is a good product but I would like better monitoring, alerting, and reporting.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager - SaaS at a tech services company with 51-200 employees
A cloud service that will please more technically-minded users which is making strides with ease-of-use
Pros and Cons
- "This platform is popular with technical users because of the abilities for customization and fine-tuning performance."
- "The ease-of-use could be improved for less technical users."
What is our primary use case?
We are using GoogleCloud for hosting a SaaS platform.
What is most valuable?
The most valuable feature of the product is that it has a very powerful command line.
What needs improvement?
It is difficult to say what should be improved because, obviously, they have made some major improvements in the organization of how you do things — such as the way you set up a server. Google has made a lot of effort to try and catch up to the competition in the area of ease-of-use because that would have been my one complaint: that you have got to be quite technical to understand some of the ways that things are done. Azure and Heroku are number one in ease-of-use and they make it very easy. Google has done a lot of work to alleviate that objection and to catch up with Heroku and Azure. But the people that have the most to say about the ease-of-use would be the guys using it. For the developers we have, they like the power and the control that Google gives them.
So I can not actually answer what exactly has to improve for developers to be more satisfied at this point because they seem quite satisfied with it already. I do not get any complaints from the guys. They are the ones using it every day and I do not use it on a daily basis so I really can not comment in that sense.
I could say that it can be easier to use for people that do not have the same level of technical skills, but even that has improved a lot with their upgrade to the user documentation.
For how long have I used the solution?
I have experience with Google Cloud for about two years now.
What do I think about the stability of the solution?
It is extremely stable. I have no negative feedback and no complaints.
What do I think about the scalability of the solution?
Google Cloud is very scalable. The use of Docker and Kubernetes has really made it extremely scalable. Google's implementation of Kubernetes is excellent.
At this stage mainly we have developers and dev-ops using the product and it is a team of about 25 guys. We could expand that at any time.
How was the initial setup?
The initial setup is somewhat more complicated than competing products. I was not directly involved in that capacity so I can not provide details. But also complexity sometimes leads to opportunity as far as customizing performance. The people who are working with the product directly like the ability to fine-tune more than they want simplicity.
Which other solutions did I evaluate?
Initially, I was just doing research. I was keeping an open mind and looking at all of the possibilities. I do not think it is quite right to call it "evaluate" when you just do a feasibility study. We did take a closer look at a few solutions like Azure, Heroku, and Google Cloud. We dabbled a little bit with some of them. We eliminated Azure because we were concerned about the support for Mongo DB which is part of our technology stack. Obviously Azure has changed a lot since.
We trimmed that group to Heroku and Google Cloud which are technically both platforms of high-quality. Heroku is easier to deal with. Using Google Cloud, you have to build a bit of experience with the product because it is not easy if you do not understand how to do things. Heroku makes it a lot easier for you.
The reason we went with Google Cloud had to do with two things. Number one was cost, and number two is that Google supported everything we use. We had to control the costs initially, so Heroku was pretty much out the door almost immediately. It was a competitive product but it was too expensive. An end-user would not know where a platform is hosted, and they would not care. For an end-user, they go on your website or on your SaaS platform and there is no difference in the experience whether you are hosted with Google or Heroku or AWS. It makes no sense for them to worry about that. But the cost ends up being an important component of the decision for the service company.
I think the point is that it is very difficult for companies these days to decide between Heroku, Azure and Google Cloud. They all have data centers in the right places in the UK. There is very little that differentiates any of them. Heroku obviously stands out because they are a very stable platform and they do all the hard work for you. If you do not have the expertise to go with a less expensive more labor-intensive solution, then you would go with Heroku and pay more.
We have a development center in Manila with very experienced guys and they love Google Cloud. It gives them everything they need and everything that is required for a big, fast platform — like the ability to use clustering. I think all of the solutions support Java and ATC (Advanced Analytics Technology). But we have not had any issues since we started on Google Cloud, so we are happy with the direction we have taken.
What other advice do I have?
The lesson I learned from adopting Google Cloud is that you should do more training before you commit to it.
On a scale from one to ten where one is the worst and ten is the best, I would rate Google Cloud as an eight-out-of-ten. You can not have a perfect platform. There is always room for improvement and something to add.
That rating is really because of the feedback I get from the team. I get good feedback from the guys. But it is not really fair of me to give any product a ten if I am not more intimate with it in daily use. I could just as well give it a one if I were totally ignorant of the product, but that would not mean anything.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Team Lead, Process Improvement & RPA at Fidelity Bank Plc
Excellent solution for tracking and storing files
Pros and Cons
- "The availability of content on the solution is very valuable."
- "The product could be improved by expanding the initial storage space available."
What is our primary use case?
Our primary use case for this solution is the installation of files for tracking and storage purposes.
What is most valuable?
The availability of content on the solution is very valuable.
What needs improvement?
The product could be improved by expanding the initial storage space available.
For how long have I used the solution?
We have been using this solution for approximately five years.
What do I think about the stability of the solution?
The solution is stable. About 5000 people are using this solution in our company.
How are customer service and support?
We have had a great experience with customer service and support. They provide excellent service.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Microsoft Cloud previously, but Microsoft Cloud automatically closes the operating system and only gives a certain amount of space. Additionally, we use Office, so we don't have Office 365. We automatically have cloud space on Microsoft.
How was the initial setup?
Deployment is very straightforward.
What about the implementation team?
We worked with vendors for deployment, which took approximately ten minutes.
What's my experience with pricing, setup cost, and licensing?
The licensing costs could be made more affordable for individuals because we need more client-based customers.
What other advice do I have?
I rate this solution a ten out of ten. The solution is very good, but it can be improved by increasing the initial storage space.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Site Reliability Engineer at a computer software company with 10,001+ employees
Our databases have never been affected by an outage, but it could use some better migration and backup tools
Pros and Cons
- "I haven't had any trouble setting up Google Cloud."
- "Google Cloud lacks some tools for database migration. I've only used MySQL and AWS in my career, so those are the only ones I can compare. AWS has a database migration tool that you can integrate with a cloud backup, so can take that backup and restore it in the AWS public cloud, but it's not the same with Google Cloud."
What is our primary use case?
We're using Google Cloud as infrastructure for hosting MySQL, but don't use Google's Database as a Service. We manage our database ourselves.
What needs improvement?
Google Cloud lacks some tools for database migration. I've only used MySQL and AWS in my career, so those are the only ones I can compare. AWS has a database migration tool that you can integrate with a cloud backup, so can take that backup and restore it in the AWS public cloud, but it's not the same with Google Cloud. We have to use a utility called mysqldump, which takes a long time to restore. That's a big shortcoming of Google Cloud. I don't know why they haven't thought of it.
For how long have I used the solution?
I've been using Google Cloud Platform for about a year.
What do I think about the stability of the solution?
We weren't affected during the last major Google Cloud outage. We weren't in the availability zone that was affected. We haven't used it like Infrastructure as a Service. It doesn't provide you a lot unless all your services are in that particular cloud.
Which solution did I use previously and why did I switch?
I've used all three major public cloud platforms that offer infrastructure as a service. It's hard to compare. If you're a bigger enterprise, it's better to use multiple public clouds so that you are not putting all your eggs in one basket.
For example, you might have an outage in Google Cloud but not in Azure or vice versa. It's the same for AWS. I can't say it won't ever happen, but all three major public clouds haven't gone down at the same time.
How was the initial setup?
I haven't had any trouble setting up Google Cloud.
What other advice do I have?
I rate Google Cloud seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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