GoToMeeting Reviews

Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality. 

The sound quality is good but the video quality needs improvement. 

I started using GoToMeeting one year ago. 

It is stable. 

Scalability is good. There are around fifty users in our company. We are a smaller company of 100 people, we don't have plans to increase usage. 

We haven't contacted their support. 

We also used Skype and Webex. GoToMeeting is available on many platforms which is a good advantage. 

I would rate it an eight out of ten. To make it a ten it should be able to have more participants. 

The advice I would give to someone considering this solution is to be sure that you have good network quality. 

We primarily use the solution mostly for training. We also use it for client meetings as it's easier when you send the link to the customer when you need to have a conference call with them. 

There is a smartphone application and it is web-based. You can use it from any device, Linux, macOS, Windows. Everything works with GoToMeeting.

The performance and stability are great. We don't have any issues. 

It is cloud-based, however, we are fine with that. It is enough to have a stable and moderate to fast internet connection.

The product can scale.

We found the initial setup very simple. 

The dashboards are great.

It offers good chat functionality.

Pricing is reasonable. It's not expensive. The pricing is one of the great selling points for the product.

There may be more features available in, for example, Cisco WebEx.

The solution could always be more secure. 

I've been using the solution for a few years at this point.

Stability and performance have been good. There are no bugs or glitches. it doesn't crash or freeze.

You can get many simultaneous users can be in one meeting. This is the scalability from GoToMeeting's point of view. They are selling the fact that a number of users can use it at the same time.

We have around 20 people using the solution right now.

We do not require any support at this time. It's pretty simple to use. We've also never had any technical issues. 

We have also previously used Skype.

Most of the time it's only a plugin in a web browser or application via smartphone. Therefore, the initial setup is straightforward. It's not overly complex or difficult. There isn't really an installation process. You don't need a technical team.

We did not need outside assistance from consultants or integrators when it came to setting up the solution. We were able to do it ourselves. 

We do need to pay for the license in order to use the solution. It's not an expensive product.

We're always on the latest version of the solution right now. I can't speak to the exact version number.

I'd advise potential new users to try it and see if the features that are supported by GoToMeeting are enough for them. They may expect some features which are not available in GoToMeeting. However, those features may be available in Cisco WebEx, for example, or some other solution.

I'd rate the solution at an eight out of ten.

I'd recommend the solution to others.

I use it for organizing meetings with my customers and partners around the world. My intention is to organize webinars and training.

The key advantage of GoToMeeting is the ability to use it without installing anything.

The enrolment for a non-IT user should be easier. It should be simplified for non-IT users.

The software is stable but I think the performance is not the best on the market. I was in a meeting yesterday and it kept on freezing. I don't think it was due to the software. It was more due to the infrastructure of GoToMeeting. We missed some parts of the discussion during the meeting.

It's scalable. I've been to big meetings and it's quite scalable.

I haven't been in touch with technical support yet. 

The initial setup was straightforward. It only took a few minutes to deploy. 

My advice to someone implementing this solution is to have a good camera and microphone.

I would recommend Zoom as opposed to GoToMeeting. Zoom has a new feature that offers the ability to change the background. You can hide what's behind your chair. It's useful to have the ability to change the background of your video. Zoom has the ability to change your background to whatever you want, even the view, and in GoToMeeting, you don't have that option at all.

It seems trivial but during meetings, some of my technicians don't want to turn on the camera because they don't want what's behind them to show.

I would rate GoToMeeting an eight out of ten. 

We primarily used the solution for audio meetings. 

The solution worked well specifically for audio meetings.

The stability and performance of the solution were good. 

I can't speak to how it can be improved as far as audio meetings go. 

The solution could scale a bit easier if you need to add more people to meetings. 

We used the solution for seven or eight years. However, we are no longer using it. 

The solution worked fine. We never had any problems. The stability is very good and it is reliable.

We had only one or two instances where we had to go beyond what was possible. There was, for example, one meeting where we had 50 users. That day we had trouble as it was only limited to 25 so and it forced us to go and purchase a new license, which is ultimately what we did.

I've never dealt with technical support directly. I can't speak to how helpful or responsive they are.

I'm also familiar with such solutions as Microsoft Team and LogMeIn. 

I wasn't a part of the original setup of the implementation. I can't speak to how easy or difficult it was or how long the deployment took. 

The pricing may be visible on the website, however, I can't speak to how much we paid or the exact costs involved. 

We were customers and end-users. We did not have a professional relationship with GoToMeeting. 

It's a very tough space now. Microsoft has its own tool now (Microsoft Teams) and most organizations are on Office 365 so they are getting Teams by default. 

I'd rate the solution at an eight out of ten. 

GoToMeeting is not so great. It is not always consistent in its performance. Sometimes it works well and if you're on a mobile device it works but sometimes it doesn't work. Even if it has a good broadband connection, it doesn't always work properly. 

It has been good, but it is not consistent.

When managing a conference, it is simple and easy. If I want somebody to share a screen, it is simple.

The way the whole screen is set up is good.

Even for somebody who does not have a lot of experience, they can easily use it.

It is not so stable. 

They're trying to bring in too many things and make it look really complex. For the common, simple new user, it's not that easy to use, like Zoom.

I use Zoom, mainly for other meetings. I feel that Zoom is a better product. It works much better on mobile than desktops or laptops.

I would rate it a seven out of ten. 

I would recommend Zoom over GoToMeeting. 

Enables spontaneous meetings across geographies.

• Ease of setup and login by attendees
• Quality of screen sharing is adequate
• Facilitates sharing visually, and not just via audio

Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches.

There are stability issues.

No scalability issues.

Fair.

FreeConferenceCall.com

The setup was simple.

Negotiate for discounts.

WebEx and Skype for Business.

I give it a seven out of 10. Poor error correction, too sensitive to noise. System goes down frequently as a result, and attendees have to redial.

Try Zoom, it is more stable.

In addition to the features it already has, I think GoToMeeting should also have additional features that are not present at the moment. 

I have been using GoToMeeting for two years. 

We have had issues with stability.

It hasn't been required to contact their technical support. The issues we had weren't related to the features, rather it would hang and we would reset it and it would work. 

I find BlueJeans very similar to Skype and it does similar things that Google does. You can add more team members there so BlueJeans is a proven solution. It's a good tool. It's not a replacement to GoToMeeting, but equally handy when it comes to some things.

GoToMeeting is very handy. It's good software. I would definitely recommend it.

I would rate GoToMeeting an eight out of ten. Not a ten because there are still some features it should still have. 

The feature set is very comparable with other virtual meeting products.

We often have voice issues, especially when there are a mix of VOIP and dial-in users.  The product technology has steadily improved over the past few years.  User defaults and billing settings are not available in the meeting software and subscription details have to managed almost exclusively by phone.  

Five years

Many issues over time with phone echos and unusable audio. 

Generally, the online portion of meetings has been quite stable and doesn't lag.

Very helpful customer service related to billing questions. 

I had used WebEx at a previous company and was quite happy. Five years ago WebEx was quite a bit more expensive and as a startup we went with GoToMeeting. Currently evaluating options with higher quality audio.

Be careful with offering toll-free audio as the charges add up quickly.