We use the solution to monitor business applications. It helps us analyze the technical and business metrics. We can find out the reason behind the delays in business processes using it.
Application Architect at CUSTIS
Scalable solution with an easy deployment process
Pros and Cons
- "It has good stability."
- "They should improve the functioning of its editing tool."
What is our primary use case?
What needs improvement?
They should improve the functioning of the editing tool in the solution's older version.
For how long have I used the solution?
We have been using the solution since 2018.
What do I think about the stability of the solution?
I rate the solution's stability as an eight.
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Grafana
April 2025

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What do I think about the scalability of the solution?
It is a scalable solution, but we use it only for one instance. We have over twenty solution users, including support engineers, developers, and system administrators.
How are customer service and support?
The solution's customer service team has several support engineers to address the queries.
How was the initial setup?
The solution's initial setup was straightforward. We have hosted it on Kubernetes installation.
What about the implementation team?
Our team of three DevOps engineers executes the deployment process of the solution.
What's my experience with pricing, setup cost, and licensing?
You need to purchase the solution's license for its commercial use.
What other advice do I have?
It is a powerful solution. I rate it as a nine.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

DevOps/Kubernetes consultant at a tech services company with 1-10 employees
A very rich product that provides great capacity planning and has a great GUI
Pros and Cons
- "Great capacity planning and the solution has a great GUI."
- "Trigger limits are difficult to see in a graph."
What is our primary use case?
I'm a DevOps Kubernetes consultant and we are customers of Grafana.
What is most valuable?
Grafana is great when it comes to capacity planning and the solution has a great GUI. It's a very rich product.
What needs improvement?
Perhaps the display of the trigger limits should be more efficient because it's difficult to see that in a graph. We also have an issue with flapping where values move up and down and knowing how to deal with that is quite complicated in Grafana.
For how long have I used the solution?
I've been using this solution for one year.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
It's easy to scale this solution.
How are customer service and support?
Customer support is quite efficient.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously worked for Zabbix. The main difference is in the performance and I prefer Grafana.
How was the initial setup?
The initial setup is relatively simple but it can take a couple of weeks to get a grip on the GUI. We did the set up in-house, using documentation and a couple of training calls. Deployment took about a week. We have five users of Grafana in the company.
What other advice do I have?
This is a good solution and I recommend it but it's important to have good training and to use the latest version. I rate this solution eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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