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HeadSpin pros and cons

Vendor: HeadSpin
4.0 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

HeadSpin is valued as the first connected intelligence all-in-one platform.
It includes a unique AV box testing feature that allows live streaming quality testing, a service not provided by other companies.
HeadSpin integrates well with other technologies allowing users to search for elements and debug applications efficiently.
The technical support offered is proactive and interactive, involving direct calls and live troubleshooting to resolve issues.
HeadSpin provides valuable performance parameters for user applications.

CONS

Support and pricing need improvement.
Automation of the onboarding process is needed. A lot of tasks are still manual, and a video assistant could help automate the entire process.
Manual testing on devices can be laggy, which is disappointing when local devices are not available.
Devices sometimes go offline, and some features do not function on some devices, especially on iOS.
Hardware improvements are needed, as mobile battery life reduces quickly and requires continuous charging.
 

HeadSpin Pros review quotes

Abhishek-Mehta - PeerSpot reviewer
Apr 30, 2022
It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does.
Shiba Sahoo - PeerSpot reviewer
May 15, 2022
The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive.
reviewer1319061 - PeerSpot reviewer
Mar 29, 2020
The most valuable feature is that this is the first connected intelligence all-in-one platform.
Learn what your peers think about HeadSpin. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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reviewer1892301 - PeerSpot reviewer
Jun 23, 2022
The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script.
Saorabh Singh - PeerSpot reviewer
Nov 13, 2022
The most valuable features of the product are the performance parameters it gives us.
Yan Wesley Lima - PeerSpot reviewer
May 13, 2022
The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful.
 

HeadSpin Cons review quotes

Abhishek-Mehta - PeerSpot reviewer
Apr 30, 2022
They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process.
Shiba Sahoo - PeerSpot reviewer
May 15, 2022
If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available.
reviewer1319061 - PeerSpot reviewer
Mar 29, 2020
Support and pricing could be improved.
Learn what your peers think about HeadSpin. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
reviewer1892301 - PeerSpot reviewer
Jun 23, 2022
HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged.
Saorabh Singh - PeerSpot reviewer
Nov 13, 2022
Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS.
Yan Wesley Lima - PeerSpot reviewer
May 13, 2022
HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor.