HubSpot Sales Hub Reviews

I am a sales professional and I use the solution to manage the pipeline of my prospects and customers. The solution helps me to keep track of my progress and know how much I have made for each account. It also helps me know the response I got for each account, the stage of the deal, and whether it is likely to be closed. 

The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple. 

The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate. 

I have been working with the solution for four years. 

I would rate the solution's stability an eight out of ten. 

The solution is highly scalable and I would rate it a nine out of ten. My company has 50 users for the product. 

The solution's customer service is good and quick. 

The tool's setup is complex because setup involves being trained to use HubSpot as well since you have to know what are all the features there and how to use those features in the best way possible for your work. We have deployed it on the cloud. 

I would rate the product a nine out of ten. If you want to use a CRM, use HubSpot since it is super easy to use. It is not as complex as Salesforce and will solve all your problems. 

It's mainly for the pipeline and to track the deals in the sales teams.

You can create the workflows and also the different dashboards that you can create. 

I find it really convenient to generate a lot of reports plus the different views to present the deals. 

That is also more like a summary snapshot that we get, which is really good. The moment I selected the loaner, it gave a snapshot of it, which is also very good. I've also tried using Oracle, which doesn't have this as a feature.

There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great. 

Because I feel there are some areas of improvement in terms of generating the reports, especially for our specific needs.

I have been using this solution for two years. 

It is a stable product.

It is a scalable solution. There are around 40 end users using this solution in our organization. 

We do have support, but our request would be predominantly to make some fields mandatory when we are transitioning these days, or to consider some sort of a report, etcetera. That's a custom report to generate some custom reports, etcetera.  

We worked with Oracle. Hubspot is more user-friendly. So that's one reason we opted for this solution.   

The initial setup was good. Even onboarding was relatively easier.

There is a support team that manages the tool for us, so we have created an instance.

The pricing is competitive. 

I would definitely recommend it because it's really easy to onboard. Also, the setup is quite simple, so I would recommend it.

Overall, I would rate the solution a nine out of ten. it's really user-friendly, and the kind of view that it gives at least for the sale pipeline tracking, it's really good. And, the one point I deducted is because of the reporting feature. It could be better.

We use HubSpot Sales Hub for monitoring and forecasting purposes.

The product can record the meetings and set reminders. I can refer to the notes while communicating with the customers. Additionally, it provides efficient business forecasts.

We have been using HubSpot Sales Hub for about a year and a half.

The platform is quite stable.

We have 15 to 20 HubSpot Sales Hub users in our organization.

I have worked with many products similar to HubSpot Sales Hub before.

The initial setup process is not very complicated. It is easy to use if you utilize only a few features.

The product can be implemented in-house for large organizations.

We have to pay for licenses. They are not expensive.

The platform helps us manage the pipeline cycle, efficiently manage prospects, and facilitate a smooth transition through the sales cycle. It provides a valuable collaboration space for our sales team. The email tracking features allow us to make notes during meetings.

I rate it an eight out of ten.

We use the solution to manage sales pipeline and CRM records.

The tool facilitates adding the relevant information to the records automatically, so you don't have to look things up, as there is an automated search engine and a complete field for you. Since HubSpot Sales Hub is a SaaS solution, there's one point of truth.

It would be good to be able to add AI and make it easier to integrate the tool with our day-to-day processes. This would reduce the level of knowledge needed to integrate HubSpot into our daily workflow.

I have been using HubSpot Sales Hub for three years.

I’ve never had any issues with the solution’s stability.

I rate the solution ten out of ten for stability.

HubSpot Sales Hub is a scalable solution. Around four people use the tool once a week in our organization.

I rate the solution’s scalability ten out of ten.

To resolve our issues, we use available information, FAQs, and knowledge documents, which are well organized.

Positive

I previously used Microsoft Excel. I switched to HubSpot Sales Hub because I wanted a solution that had more functionalities. I wanted to have a dedicated CRM system, and I didn't want to run the risk associated with Microsoft Excel. I wanted to make it a little bit more robust so that non-IT users could also adopt it.

The solution’s initial setup is easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a nine out of ten.

The solution can be deployed within a couple of hours.

Overall, I rate HubSpot Sales Hub a nine out of ten.

We use the solution for sales and marketing as our CRM to track sales, communications, and marketing effectiveness. We're holistically using both of those platforms.

Seeing the transition from marketing to sales has been a more straightforward exercise. We use the dashboarding functionality quite a bit. We do our newsletters through it. We've got our website connected to it. We're fully integrated into HubSpot. We never integrated that into Salesforce. 

Everything we do is through HubSpot now for Sales. We can see how many meetings the sales team has set up. We can track how many emails they've sent out. We can pass contacts in an automated way from points of marketing, passing them when they're ready for sales. It's been a seamless process for managing everything from the initial contact to the communications once we've onboarded them as clients.

The solution provides email add-ons. It can automatically onboard new contacts as they're coming through our email. Salesforce has the same function and features where your emails are recorded.

The tool allows for the transition to happen more easily. You can go in and see when the last communication with the client and communicate with each other.

We were using Salesforce. Moving contact and deals associated with that contact to companies is a little clunky. Hubspot’s interface can be a little counterintuitive.

I have been using HubSpot Sales Hub for two months. We are using the latest version of the solution.

I rate the solution’s stability a nine out of ten.

I rate the solution’s scalability a nine out of ten.

I’ve used Salesforce. We could better integrate marketing with Sales. Our marketing team has more experience with HubSpot, so it made sense to migrate over rather than retrain everyone on how to use Salesforce for marketing.

The initial setup is easy.

The tool has cut down the time to communicate between marketing and sales.

Hubspot is expensive, but it's worth the investment.

Our C-level executives are constantly being asked how our sales and marketing are going. Hubspot is great.

You get out of it when you put into it. It is an investment of time, and someone needs to be in charge.

Overall, I rate the solution an eight out of ten.

In my company, HubSpot is not completely customized enough currently, so there are some challenges for us. My company uses HubSpot Sales Hub to enter and keep track of opportunities.

Deals and opportunity tracking areas are the most important parts for which my company uses HubSpot Sales Hub. Currently, my company is not able to do anything apart from using the deals and opportunity tracking capabilities.

HubSpot Sales Hub provides its users with very user-friendly UX or customization controls. When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business. The user interface or at least the visual designs of the product should be updated.

I have been using HubSpot Sales Hub for a couple of months. My company functions as a system integrator. I am an end-user of HubSpot.

It is a pretty stable solution. I have not faced any issues with the product since it is deployed on a cloud.

Though HubSpot Sales Hub is an easily scalable solution, it is not at the same level as some of the other solutions, like Salesforce. In short, HubSpot Sales Hub cannot be considered a product that is of an enterprise-grade level.

Scalability-wise, I rate the solution a five out of ten.

Around 50 people in my company use HubSpot Sales Hub.

I had no requirements or need to contact the solution's technical support.

I have experience with Salesforce. I would prefer Salesforce over HubSpot since I am more comfortable with the former product, as I have used it in my last two organizations over a span of five to six years.

I wasn't involved in the initial setup of the product.

Though unsure, I think that solution is deployed on the cloud.

I am not experienced enough with HubSpot to be able to recommend it to others.

I rate the overall tool a five out of ten.

I use HubSpot Sales Hub to build the top of the funnel in our freight forwarding and supply chain business. We use it for solution design, understanding customer projections, market research, costing, scheduling, and providing innovative solutions to our sales team. It helps us from identifying prospects to completing deals.

I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider.

Feature-wise, the SEO tooling in HubSpot has been helpful recently, according to feedback from my team. We haven't explored the automation capabilities much yet.

I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This could help sales reps close deals faster, which is crucial.

Regarding pricing, I think HubSpot Sales Hub is okay—not too expensive. But as a company, we'd always like to see costs decrease slightly.

I have been using the product for a couple of years. 

We haven't faced any major performance or stability issues.

Currently, we have about eight to ten users across three departments: sales, account management, and procurement.

We're seeing ROI. The tool drives most of our outbound marketing and customer outreach. However, our sales cycles are a bit longer than we'd like, which affects cost-effectiveness. We need to build a better top-of-the-funnel.

We haven't explored many integration capabilities. We initially considered integrating it with our in-house app for a holistic picture from prospect to client onboarding, but it's still unexplored territory.

I don't have any AI-driven initiatives or sales strategies using AI that are supported by the specifically. However, we are exploring AI for operational efficiency in our industry, which is very paperwork-driven and involves a lot of cargo movement. We have to maintain many documents and comply with regulations promptly.

So far, we've automated some processes using logic and machine learning capabilities, including using large language models (LLMs). We're currently exploring AI more deeply this quarter and next to build a more operationally efficient platform.

For example, we're looking to integrate AI into our email system to understand conversations and automatically mark tasks as completed. We do freight bookings mainly through email with different ocean and air carriers. Instead of having a user manually update our system based on these emails, we're developing an AI that would handle this process automatically. Human intervention would only be needed to handle exceptions.

As an end-user, I find it intuitive and straightforward, though I can't speak to the complexity of setting up the workflows. 

We can recommend HubSpot Sales Hub because it can push content, do customized account-based tooling, and has good reporting and analytics. It's a holistically designed product. However, its flexibility means that how well it works depends on how you implement the workflows for each feature.

My advice for users looking to implement it is to understand your sales cycle workflows and the tools you offer first. Creating lots of customized content is tempting, but this can quickly become overwhelming. I recommend keeping it simple at first. Start by setting up the visibility layer and running basic reporting and analytics. Then, you can start fine-tuning the product, your processes, and your sales approach based on the data. That's one of the big advantages - you can break down all this information. You need the right people who can understand and interpret the data.

On a scale of one to ten, I would rate HubSpot Sales Hub an eight. The two-point deduction is because I'm unfamiliar with the complexities of configuring workflows or potential integration issues.

HubSpot Sales Hub is useful for managing workflows.

HubSpot Sales Hub is a product that is on par with HubSpot CRM other than the factor it can be described as a product that offers everything in a single package along with marketing automation features.

It would be good if there were sort of more templated processes offered by the tool since this is an area where the product has shortcomings.

I have been using HubSpot Sales Hub for three years.

I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive.

If the product is used in a complex product or service organization with a lot of different pricing rules, I feel HubSpot, as a quoting tool, is just not built for it.

I think the product is pretty vanilla and just enough to meet the needs. The product doesn't do anything different from any of the other solutions available in the market.

When it comes to HubSpot, it's the connection with marketing automation on the Marketing Hub and not Sales Hub that is helpful. Sales Hub does not offer any automation.

I recommend the product to others only if they need some of the modules it offers. On its own the tool does not have any differentiators from the other tools in the market. There are lighter platforms out there compared to Sales Hub.

There has been no cost reductions in our company from using the tool, especially since it was a green deployment.

I rate the tool an eight out of ten.