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HubSpot Sales Hub pros and cons

Vendor: HubSpot

4.0 out of 5

22 reviews
86% willing to recommend

Pros & Cons summary

HubSpot Sales Hub integrates with other platforms for streamlined data management, offering automation for sales forecasting and improved workflow. It excels in customer interaction tracking and process automation. Users benefit from customization and educational resources, though some face integration issues and need third-party tools. Reporting needs enhancement and workflow customization is limited. Email tracking is unreliable, and understanding CRM capabilities can be challenging, requiring better training for effective engagement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

HubSpot Sales Hub integrates seamlessly with other platforms, simplifying data integration and pipeline management.

It offers automation that supports sales forecasting and cycle management, improving workflow efficiency.

The tool excels in tracking customer interactions and automating sales processes, enhancing sales strategy effectiveness.

HubSpot Sales Hub provides excellent resources for customer education, ensuring users understand how to maximize its features.

It enables customization of sales cycles, allowing tailored approaches to sales strategy, which contributes positively to ROI.

CONS

Challenges exist with integration, often necessitating the use of third-party tools.

The reporting capabilities of HubSpot Sales Hub need enhancement.

There are issues with workflow customization and the need for more dynamic dashboard options, such as integration with tools like Power BI.

Users face difficulties in effectively engaging with HubSpot due to a lack of understanding of CRM capabilities and insufficient training.

The email tracking feature provides unreliable results by incorrectly recognizing auto-screening in email tools.

HubSpot Sales Hub Pros review quotes

reviewer1789911

Staff Engineer at a comms service provider with 1,001-5,000 employees

Feb 23, 2022

HubSpot Sales Hub is a good integration tool. It helps us with other platforms. We can integrate data quite easily.

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John Cunningham

Director, International Sales and Marketing at a tech services company with 11-50 employees

Oct 25, 2022

The solution is very straightforward to utilize.

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CRM Tech & Data Manager at a educational organization with 201-500 employees

Feb 27, 2023

I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup.

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HubSpot Sales Hub

Free Report: HubSpot Sales Hub Reviews and More

Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

880,255 professionals have used our research since 2012.

reviewer2114706

Client Manager at a tech services company with 1,001-5,000 employees

Mar 9, 2023

The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities.

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Sales Executive at Gumlet

Jun 22, 2023

The solution makes it easy for you to log in and manage your pipeline. So pipeline management is very easy and simple.

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Self Employed at a comms service provider with 1-10 employees

Aug 30, 2023

I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines.

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AP

Ananda Padmanabhan

Consultant at BORN Group

Oct 3, 2023

You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals.

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AB

Systems Integrator at a tech services company with 201-500 employees

Oct 9, 2023

HubSpot Sales Hub provides its users with very user-friendly UX or customization controls.

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Co-Founder at Vaartani

Dec 21, 2023

The most valuable feature of the solution is the tracking of customer interaction and client introduction.

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Country Manager at CloudFabrix Software

Jan 24, 2024

It provides efficient business forecasts.

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Show 10 more reviews (out of 21)

HubSpot Sales Hub Cons review quotes

reviewer1789911

Staff Engineer at a comms service provider with 1,001-5,000 employees

Feb 23, 2022

There are a lot of areas in HubSpot Sales Hub that can improve. It is lacking some direct automation. There are a lot of challenges that we have during the integration. To solve this problem, we are using other third-party tools. They could improve on direct automation.

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John Cunningham

Director, International Sales and Marketing at a tech services company with 11-50 employees

Oct 25, 2022

The solution is good, but it could be more straightforward.

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CRM Tech & Data Manager at a educational organization with 201-500 employees

Feb 27, 2023

In my experience, the reporting area of the solution is somewhere the solution lacks a bit.

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HubSpot Sales Hub

Free Report: HubSpot Sales Hub Reviews and More

Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

880,255 professionals have used our research since 2012.

reviewer2114706

Client Manager at a tech services company with 1,001-5,000 employees

Mar 9, 2023

There have been many instances where we later identified certain customers that should have been on our target list yet were not.

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Sales Executive at Gumlet

Jun 22, 2023

The tool should get better at catching leads. Currently, it works better on catching inbound leads. Whenever a person signs up on the website, HubSpot catches the lead and creates an account. However, it is not 100 percent accurate.

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Self Employed at a comms service provider with 1-10 employees

Aug 30, 2023

There have been some challenges related to workflow customization and terminology.

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AP

Ananda Padmanabhan

Consultant at BORN Group

Oct 3, 2023

There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great.

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AB

Systems Integrator at a tech services company with 201-500 employees

Oct 9, 2023

When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business.

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Co-Founder at Vaartani

Dec 21, 2023

The solution should have more integration options.

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Country Manager at CloudFabrix Software

Jan 24, 2024

The initial setup process is not very complicated.

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Show 10 more reviews (out of 21)

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Product Categories

Product Categories

AI Sales & Marketing

Popular Comparisons

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SAP CRM vs HubSpot Sales Hub

Odoo vs HubSpot Sales Hub

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