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HubSpot Sales Hub pros and cons

Vendor: HubSpot
4.1 out of 5
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Pros & Cons summary

HubSpot Sales Hub offers strong integration capabilities, a clean UI, and ease of setup, enhancing user experience and pipeline management. It efficiently identifies sales opportunities and improves forecasts. Excellent customer service and resources benefit users. However, challenges exist with direct automation, integration, and reporting areas, hindering workflow customization and lead capture. Improved conversation summaries, predictive analytics, and AI-driven recommendations could enhance user engagement and decision-making processes within HubSpot Sales Hub.

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Prominent pros & cons

PROS

HubSpot Sales Hub is a powerful integration tool that facilitates easy data incorporation from various platforms.
It enhances workflows by providing centralized management for analyzing sales pipelines and planning activities.
The platform significantly aids in workflow creation, report generation, and dashboard customization to present deals effectively.
It excels in customer interaction tracking and business forecasting, optimizing the sales cycle with automation and alerts.
HubSpot Sales Hub offers excellent customer service and support, ensuring quick responses and ample educational resources for users.

CONS

HubSpot Sales Hub lacks direct automation and requires improvements in integration options.
There are challenges in workflow customization and integration with third-party tools.
Reporting and dashboard capabilities need enhancement, including connectivity with dynamic reporting tools like Power BI.
AI-driven features for process automation and predictive analytics are missing, requiring improvements for post-call functionalities and lead management.
HubSpot Sales Hub could be improved by being more affordable for small players in other markets.
 

HubSpot Sales Hub Pros review quotes

RC
Jun 5, 2024
The customer service and support are very good because every time I need something, they reply immediately even in the free version.
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Slava Parshin - PeerSpot reviewer
Feb 27, 2023
I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup.
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Thomas Petrou - PeerSpot reviewer
Feb 14, 2024
HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes.
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Buyer's Guide
HubSpot Sales Hub
April 2025
Free Report: HubSpot Sales Hub Reviews and More
Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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Gonçalo Teixeira - PeerSpot reviewer
Mar 26, 2024
The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities.
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Ayan Chandra - PeerSpot reviewer
Dec 21, 2023
The most valuable feature of the solution is the tracking of customer interaction and client introduction.
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reviewer2540313 - PeerSpot reviewer
Sep 3, 2024
I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider.
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Ashwini Kumar Kamble - PeerSpot reviewer
May 29, 2024
The solution has improved our workflow by providing a centralized solution. It is a one-stop solution that allows us to analyze the sales pipeline and plan activities for specific customers, giving us insights into our approach to prospects. The key improvements include the ability to cross-sell capabilities and identify conversion influencing factors, which we can use to convert customers.
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AP
Oct 3, 2023
You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals.
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reviewer2114706 - PeerSpot reviewer
Mar 9, 2023
The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities.
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AB
Oct 9, 2023
HubSpot Sales Hub provides its users with very user-friendly UX or customization controls.
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Show 9 more reviews (out of 19)
 

HubSpot Sales Hub Cons review quotes

RC
Jun 5, 2024
One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features.
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Slava Parshin - PeerSpot reviewer
Feb 27, 2023
In my experience, the reporting area of the solution is somewhere the solution lacks a bit.
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Thomas Petrou - PeerSpot reviewer
Feb 14, 2024
There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail.
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Buyer's Guide
HubSpot Sales Hub
April 2025
Free Report: HubSpot Sales Hub Reviews and More
Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
DOWNLOAD NOW
847,772 professionals have used our research since 2012.
Gonçalo Teixeira - PeerSpot reviewer
Mar 26, 2024
There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub.
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Ayan Chandra - PeerSpot reviewer
Dec 21, 2023
The solution should have more integration options.
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reviewer2540313 - PeerSpot reviewer
Sep 3, 2024
I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This could help sales reps close deals faster, which is crucial.
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Ashwini Kumar Kamble - PeerSpot reviewer
May 29, 2024
The tool should add a prospect success feature. Some intelligence should be drawn from our activities and the data we're feeding to recommend the next action. Some AI enablement will help us take the next step for a particular prospect or recommend solutions to help with prospect conversion from an out-of-the-box perspective.
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AP
Oct 3, 2023
There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great.
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reviewer2114706 - PeerSpot reviewer
Mar 9, 2023
There have been many instances where we later identified certain customers that should have been on our target list yet were not.
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AB
Oct 9, 2023
When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business.
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Show 9 more reviews (out of 19)

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