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HubSpot Sales Hub pros and cons

Vendor: HubSpot
4.0 out of 5
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Pros & Cons summary

HubSpot Sales Hub excels in integration with other platforms, enhancing data integration and simplifying pipeline management. It boosts workflow automation and sales cycle tracking while offering customization. Despite this, users often require third-party tools for automation and report customizations, such as with Power BI. Improvements in CRM understanding, AI recommendations, and predictive analytics would be beneficial. Efficient customer service and email automation are significant strengths, though workflow customization can be challenging for users.

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Prominent pros & cons

PROS

HubSpot Sales Hub enables seamless integration with other platforms, facilitating easy data integration.
The tool aids in identifying opportunities, analyzing sales pipelines, and forecasting business outcomes.
Automation improvements have positively impacted the sales cycle length, streamlining various processes.
Customer interaction tracking and client introduction tracking are highly valued features.
Excellent customer support responds promptly to inquiries, even in the free version.

CONS

HubSpot Sales Hub is lacking direct automation features, and users often rely on third-party tools to compensate.
There are challenges with the workflow customization and terminology, which could be improved upon.
The tool struggles to effectively catch all leads, particularly outbound ones, leading to missed opportunities.
Workflow integration options are limited, and there is a need for more templated processes and enhanced AI features.
The note-taking and post-call functionalities require improvements, along with predictive analytics capabilities.
 

HubSpot Sales Hub Pros review quotes

RC
Jun 5, 2024
The customer service and support are very good because every time I need something, they reply immediately even in the free version.
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Slava Parshin - PeerSpot reviewer
Feb 27, 2023
I would say that there are two features that I found valuable. These two features are the solution's clean UI and ease of setup.
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Thomas Petrou - PeerSpot reviewer
Feb 14, 2024
HubSpot Sales Hub had a noticeable impact on the sales cycle length for our customers. Before focusing on the sales process, we implemented various versions, including support and payment management modules. The automation and improvements facilitated by HubSpot Sales Hub were evident, making it a valuable tool for driving positive transformations in our sales processes.
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Buyer's Guide
HubSpot Sales Hub
December 2024
Free Report: HubSpot Sales Hub Reviews and More
Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
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Gonçalo Teixeira - PeerSpot reviewer
Mar 26, 2024
The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities.
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Ayan Chandra - PeerSpot reviewer
Dec 21, 2023
The most valuable feature of the solution is the tracking of customer interaction and client introduction.
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reviewer2540313 - PeerSpot reviewer
Sep 3, 2024
I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider.
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Ashwini Kumar Kamble - PeerSpot reviewer
May 29, 2024
The solution has improved our workflow by providing a centralized solution. It is a one-stop solution that allows us to analyze the sales pipeline and plan activities for specific customers, giving us insights into our approach to prospects. The key improvements include the ability to cross-sell capabilities and identify conversion influencing factors, which we can use to convert customers.
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AP
Oct 3, 2023
You can create the workflows and also the different dashboards that you can create. I find it really convenient to generate a lot of reports plus the different views to present the deals.
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reviewer2114706 - PeerSpot reviewer
Mar 9, 2023
The product helps us to identify coincidences and work to build a model that will allow us to identify opportunities.
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AB
Oct 9, 2023
HubSpot Sales Hub provides its users with very user-friendly UX or customization controls.
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Show 8 more reviews (out of 18)
 

HubSpot Sales Hub Cons review quotes

RC
Jun 5, 2024
One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features.
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Slava Parshin - PeerSpot reviewer
Feb 27, 2023
In my experience, the reporting area of the solution is somewhere the solution lacks a bit.
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Thomas Petrou - PeerSpot reviewer
Feb 14, 2024
There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail.
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Buyer's Guide
HubSpot Sales Hub
December 2024
Free Report: HubSpot Sales Hub Reviews and More
Learn what your peers think about HubSpot Sales Hub. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
DOWNLOAD NOW
824,053 professionals have used our research since 2012.
Gonçalo Teixeira - PeerSpot reviewer
Mar 26, 2024
There is always room for improvement; I expect more integrations with different tools. I also appreciate the mobile app's user-friendliness. However, I think there could be improvements in database cleaning and customization options for information presentation on the screen. Overall, as a final user, I am very happy with HubSpot Sales Hub.
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Ayan Chandra - PeerSpot reviewer
Dec 21, 2023
The solution should have more integration options.
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reviewer2540313 - PeerSpot reviewer
Sep 3, 2024
I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This could help sales reps close deals faster, which is crucial.
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Ashwini Kumar Kamble - PeerSpot reviewer
May 29, 2024
The tool should add a prospect success feature. Some intelligence should be drawn from our activities and the data we're feeding to recommend the next action. Some AI enablement will help us take the next step for a particular prospect or recommend solutions to help with prospect conversion from an out-of-the-box perspective.
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AP
Oct 3, 2023
There is room for improvement in the dashboard. If we can actually connect it to maybe a Power BI or some dynamic reporting tool where we can actually slice and dice, that would be really great.
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reviewer2114706 - PeerSpot reviewer
Mar 9, 2023
There have been many instances where we later identified certain customers that should have been on our target list yet were not.
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AB
Oct 9, 2023
When it comes to the UI part of the product, it looks very novice and definitely not something meant for an enterprise-grade level business.
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Show 8 more reviews (out of 18)

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Product Categories

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