HubSpot Sales Hub Reviews

Name: HubSpot Sales Hub
Brand: HubSpot
Rating: 4.0 (19 reviews)

4.0 out of 5

19 reviews
84% willing to recommend

What is HubSpot Sales Hub?

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

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HubSpot Sales Hub is the #12 ranked solution in top CRM solutions. PeerSpot users give HubSpot Sales Hub an average rating of 8.0 out of 10. HubSpot Sales Hub is most commonly compared to Microsoft Dynamics CRM: HubSpot Sales Hub vs Microsoft Dynamics CRM. HubSpot Sales Hub is popular among the large enterprise segment, accounting for 39% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 18% of all views.

Helped 816,406 peers since 2012

Featured reviews

Gonçalo Teixeira

Business Development and Product Owner at wrightia

The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities. The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities. The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.

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Thomas Petrou

CEO and Founder at Mazi4U.com

There is a general challenge with CRMs, including HubSpot Sales Hub, where users may not fully understand the system's capabilities. I believe there is a need for better clarification and explanation of what CRMs entail. I've encountered resistance and challenges in conveying ideas and implementing changes within HubSpot Sales Hub. The improvement I would suggest is more detailed documentation, particularly focusing on explaining the business processes implemented within the CRM. While ample technical documentation exists for those familiar with the system, providing clear guidance on modifying business processes would benefit a broader user audience. Many CRMs integrate ERP, CRM, and total management features, and few vendors distinguish between them. In HubSpot Sales Hub and others, I would like a more seamless integration with specialized platforms that excel in specific areas. Many sales professionals desire more ready, out-of-the-box solutions, especially in smaller companies with limited focus and resources. In a previous company, there was an attempt to integrate SAP with HubSpot due to their individual strengths, but the integration lacked seamlessness. The challenge lies in customization, where predefined business processes could simplify integration, but complexity arises when customization is required. I find a drawback in HubSpot Sales Hub's strong focus on marketing and sales, with other modules having room for improvement. While it excels in digital marketing features, alternative products offer similar capabilities.

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Amanda Burma

Self Employed at a comms service provider with 1-10 employees

I found the interface to be modern and intuitive. It offers excellent documentation and guidance for effectively managing sales pipelines. HubSpot's seamless integration with Gmail and calendar tools provides a convenient way to manage communications and appointments. The ability to share the availability calendar, similar to Calendly, is a particularly valuable feature that greatly enhances workflow and scheduling efficiency.

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HubSpot Sales Hub mindshare

As of November 2024, the mindshare of HubSpot Sales Hub in the CRM category stands at 0.7%, down from 0.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM

Key learnings from peers

Last updated Sep 3, 2024

Valuable Features

"I like the tool's flexibility. It allows us to customize our sales cycle approach. However, this flexibility can be challenging, as there are many options to consider."
"We use the tool for email automation and responses. It helps with sales nurturing, and we have integrated it with Factors.ai. The biggest pro is its intuitive and easy-to-use interface. I can easily access the information I need. Another strong point is the customer education they provide. There are numerous resources available to help understand how to use it. HubSpot Sales Hub does a great job with automation and structuring sales processes."
"The customer service and support are very good because every time I need something, they reply immediately even in the free version."

Room for Improvement

"I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This could help sales reps close deals faster, which is crucial."
"The tool doesn't effectively summarize conversations and note-taking features. The solution needs to include predictive analytic capabilities. There is room for improvement in post-call functionalities. After a sales call, more can be done, such as providing detailed insights and better note-taking capabilities. An AI-enabled sales assistant feature would also be beneficial."
"One challenge for us is getting our team engaged in HubSpot. Some of them are not familiar with CRMs, so we spend time training them on HubSpot's features."

Pricing

"The solution is more on the cheaper side, but not the cheapest. I'd say it's somewhere in the middle. There are cheaper options like Zoho that provide many features at a lower price, but they're not as expensive as Salesforce or SAP."
"The tool's licensing offers value."
"I rate the product price as seven on a scale of one to ten, where ten is the most expensive, and one is the least expensive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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