IBM Application Performance Management pros and cons

Vendor: IBM

3.2 out of 5

7 reviews
62% willing to recommend

607 followers

Pros & Cons summary

IBM Application Performance Management offers detailed transaction breakdowns, enhancing process visibility and significantly improving response times by 80% while reducing costs by 60%. The initial setup is straightforward. However, scalability is limited to vertical, technical support can be slow, and the agent may cause reliability issues. It lacks stability, some platforms, and interfaces for applications, which tech buyers should consider.

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Prominent pros & cons

PROS

IBM Application Performance Management provides detailed breakdowns of transactions including descriptions of fields.

Transaction tracking is highly valued for its significant benefits to clients.

It features a wide array of data sources and stable agents for data collection.

IBM Application Performance Management offers enhanced visibility into process-level information compared to other vendors, displaying critical OS-level processes consuming resources.

IBM Application Performance Management has significantly increased response times by 80% while reducing costs by 60%.

CONS

Technical support can be slow and needs improvement.

Scalability is limited to vertical scaling only.

The agent can cause issues, making it unreliable and affecting application availability and performance.

Stability is not great and should be improved.

There are errors in the demo provided.

IBM Application Performance Management Pros review quotes

reviewer1333302

ITM Consultant at a tech services company with 51-200 employees

Feb 24, 2021

Because we have partnerships with other partners, I can share a bit about what I've noticed with IBM APM compared to other vendor solutions. Specifically, with IBM, the visibility into detailed process information is more tangible. On the OS level, APM displays all processes (or the top 10 processes) that are consuming CPU or resident memory. This is the most important thing that is not always available with other vendors.

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reviewer1278336

Implementation Consultant at a tech services company with 11-50 employees

Jan 23, 2021

The transaction tracking feature from IBM is the most important feature for us. It is something that provides a terrific value for us and our clients. It has a lot of data sources and agents that are collectors. It is also stable.

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Tjeerd Saijoen

CEO at Rufusforyou

Feb 24, 2021

IBM Application Performance Management helped us increased our response time by 80% and cost 60% less.

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

December 2024

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ITSMconsult67

‎ITSM Consultant at a tech services company with 51-200 employees

Sep 10, 2019

The most valuable feature is the breakdown that it provides, such as a description of the fields for a particular transaction.

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Moataz Hussein

IT Operations Manager at Worex Technology

Oct 18, 2023

I would rate the scalability an eight out of ten.

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Daniel Tamiru

Manager, Database & System Administration at Awash International Bank

Nov 1, 2022

The initial setup was straightforward and took minimal effort.

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mehrab hussain

Junior Software Engineer at a computer software company with 201-500 employees

Sep 15, 2021

It's easy to use.

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IBM Application Performance Management Cons review quotes

reviewer1333302

ITM Consultant at a tech services company with 51-200 employees

Feb 24, 2021

With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application.

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reviewer1278336

Implementation Consultant at a tech services company with 11-50 employees

Jan 23, 2021

Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process.

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Tjeerd Saijoen

CEO at Rufusforyou

Feb 24, 2021

It's still missing some platforms. For example, if you look to applications itself, it is missing the interface.

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

December 2024

Download Free Report

Find out what your peers are saying about IBM, Dynatrace, AppDynamics and others in Application Performance Monitoring (APM) and Observability. Updated: December 2024.

DOWNLOAD NOW

824,067 professionals have used our research since 2012.

ITSMconsult67

‎ITSM Consultant at a tech services company with 51-200 employees

Sep 10, 2019

Technical support can be slow and needs improvement.

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Moataz Hussein

IT Operations Manager at Worex Technology

Oct 18, 2023

They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy.

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Daniel Tamiru

Manager, Database & System Administration at Awash International Bank

Nov 1, 2022

The stability is not great and should be better.

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mehrab hussain

Junior Software Engineer at a computer software company with 201-500 employees

Sep 15, 2021

The demo that was provided to us is not working very well. At times, there are errors.

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