IBM Datacap Reviews

IBM Datacap is a imaging platform that our company specializes in from a developer/architecture perspective. It is a platform, so you can write any type of capture or advanced imaging application. It produces great value and results.

We are thought leaders in the capture and imaging space. What we do is we help companies figure out how to use advanced imaging techniques, processes, best practices, and other tools, such as ODM or RPA. Our goal is to generate as much highly valuable output as possible.

Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core.

The product is like every other enterprise product. Vendors (like Microsoft) should not be able to put software out there with a lot of bugs and fix them with enhanced packs and service packs. However, that's how it is. 

No product is perfect. Our job, as solution architects and implementers, is to help customers get around these hurdles until they are fixed. We do it very well.

It is highly scalable. We have customers who are pumping through thousands of documents a day. If you're looking for enterprise, this is the solution because it is a platform. I can develop an accounts payable solution today on top of IBM Datacap, and tomorrow, I could be developing an HR application, which is huge.

One of our value adds is we have a very great relationship with the IBM support team. In a lot of cases, we will help IBM work the support system on behalf of the customer. From our perspective, support is great because we have the impact to help influence it, which is valuable.

The great thing about the cloud offering and tools that IBM Datacap implements are customers don't have to rely on anything. They are supported, maintained, and fix by IBM, so customers just pay and use. 

Pricing needs to stay competitive.

At the end of the day, our customers have a great night's sleep knowing that their software is being installed, maintained, and developed properly.

The solution helps us scan different documents and collect data from them.

The solution can be used to input data and track different items. IBM Datacap can be used in any organization that previously used hard copies of data. We can scan documents for information and input them into the software for tracking purposes.

The solution offers many features that are beneficial for customers.

I have been dealing with the solution for five years.

The solution is stable.

I give the scalability of the solution a six out of ten.

The initial setup is straightforward.

The deployment takes less than one day and requires one person.

The implementation was completed in-house.

There is a return on investment with the solution.

I give the solution a three out of ten.

We need to configure the actions based on our requirements, and if the actions are configured well, then we don't need to worry about anything else.

One person is required for the maintenance of the solution.

Our customers use the solution for scanning purposes. They scan the hard copies and send them across the DNS server at the backend using it.

The solution's best feature is scanning.

They should improve the customization feature of the solution. Also, they should work on its pricing.

We have been using the solution for seven years.

We have come across multiple site failure issues. Thus, they should work on making the solution stable. I rate its stability as a six.

The solution's scalability could be improved. I rate its scalability as a four.

The solution's customer service is good.

Neutral

The solution's initial setup is straightforward. I rate the process as a seven or eight. The deployment process takes a week to complete.

The solution's license is expensive for Asian and Middle Eastern regions. There are additional costs involved for installation and implementation.

I rate its pricing as a nine.

I recommend the solution to others and rate it as an eight. If its cost gets reduced, it will stand out as the best product in the market.