IBM Datacap vs Tungsten TotalAgility comparison

IBM and Tungsten Automation are both solutions in the Intelligent Document Processing (IDP) category. IBM is ranked #7 with an average rating of 6.5, while Tungsten Automation is ranked #5 with an average rating of 8.5. IBM holds a 4.4% mindshare in IDP, compared to Tungsten Automation’s 10.0% mindshare. Additionally, 88% of IBM users are willing to recommend the solution, compared to 89% of Tungsten Automation users who would recommend it.

IBM Datacap

Read 26 IBM Datacap reviews

1,154 Views
416 Comparison Views

88% willing to recommend

Tungsten TotalAgility

Read 22 Tungsten TotalAgility reviews

1,478 Views
790 Comparison Views

89% willing to recommend

IBM Datacap

Tungsten TotalAgility

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

Tungsten TotalAgility and IBM Datacap are products designed for process automation and document capture. Tungsten TotalAgility appears to have the edge in deployment ease and cost efficiency, while IBM Datacap leads in data capture capabilities and integration options.

Features: Tungsten TotalAgility offers strong workflow automation and customizable dashboards, making it ideal for businesses needing adaptable solutions, along with robust process management. IBM Datacap is strong in optical character recognition and data extraction tools, suitable for seamless document processing, and it emphasizes precision in data capture.

Ease of Deployment and Customer Service: Tungsten TotalAgility provides a straightforward deployment process and supportive customer service, aiding rapid adaptation and quick issue resolution. IBM Datacap offers a more complex deployment but provides extensive training and dedicated support, focusing on comprehensive setup guidance.

Pricing and ROI: Tungsten TotalAgility has a lower initial setup cost, offering faster ROI through streamlined operations and flexible pricing. IBM Datacap requires a higher upfront investment but justifies its cost with powerful analytics and efficient processing ROI over time, highlighting its feature richness and operational ROI.

To learn more, read our detailed IBM Datacap vs. Tungsten TotalAgility Report (Updated: December 2024).

Buyer's Guide

IBM Datacap vs. Tungsten TotalAgility

December 2024

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Categories and Ranking

IBM Datacap

Ranking in Intelligent Document Processing (IDP)

7th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Tungsten TotalAgility

Ranking in Intelligent Document Processing (IDP)

5th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Intelligent Document Processing (IDP) category, the mindshare of IBM Datacap is 4.4%, down from 4.9% compared to the previous year. The mindshare of Tungsten TotalAgility is 10.0%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Intelligent Document Processing (IDP)

Featured Reviews

Amena Khidr

Sales Manager - Government Sector at Summit Technology Solution

The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature

The standout feature of this intelligent product is its remarkable capability. This project we're currently engaged in revolves around streamlining workflows within both our company and the customer's company. It entails handling information from various documents with diverse formats and types, even when they contain the same data. The ability to connect this information with the appropriate database and recognize it irrespective of the format or source is an extremely valuable feature. Moreover, leveraging machine learning is crucial since our customer deals with an extensive archive of over five million documents. Machine learning can significantly alleviate the backlog by becoming well-versed in various scenarios they might encounter during their work once we've completed our application.

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Joel McMillan

Systems Administrator at BAE Systems

All-in-one platform, simple billing processes, and reliable technical support

We use Kofax TotalAgility for accounts payable We are currently processing over 60,000 invoices per month with no more than 25 individuals. The most valuable features of this solution are automation, ease of billing processes with the process net, and low to no code development. The form…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It reduces human error and saves time."

"It is highly extensible, which we found to be most valuable. It is a very extensible solution because it is based on configurable rule sets. We were able to amend and adjust the solution and very easily add custom code and custom components. It does require some programming experience, but we found that not to be an issue. We liked its extensibility."

"It is very easy to develop this software. It is low code, and if you can't find the things you need on it, you can develop custom actions with more complex code underneath. They sync well, which is very useful for automating a lot of processes. It is a really valuable feature for the clients because we can ingest information and automate plenty of processes for them. The operators don't have to waste that much time on tasks. With Datacap, they can be automated."

"It's a platform, not a configured application, so you can do what you want with it."

"I like Datacap's integration with FileNet because financial companies use that export. The second part is web services integration, which is effortless to implement."

"It is the best solution for scanning purposes."

"The solution automates manual data entry."

"It's resiliency. There are multiple ways of identifying what you are looking for. There are multiple export formats."

More IBM Datacap pros

"The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI."

"Now it has an OCR, optical character recognition, engine where it can extract data from the document."

"Kofax TotalAgility is stable."

"What I find most valuable in Kofax TotalAgility is its OCR feature. I also find its workflow and business process management capabilities valuable. Kofax TotalAgility also has good integration with other solutions and has an API call feature."

"It is user-friendly and has good documentation. It's good for developing communication and has a lot of the APIs needed for this purpose. There aren't a lot of software options available from this time period; this is the only one from 2013 that has this concept of microservices."

"The tool is low code which saves you from a developer."

"Essentially, Kofax TotalAgility as a whole is quite nice. As of now, we've only been able to use and explore its document classification and extraction capabilities. We haven't explored and used the case management capability yet, but the scan and capture capabilities we've been using heavily and those are quite good. Our solutions are mainly around those areas of Kofax TotalAgility. We haven't explored the product a lot, but the capabilities we've explored are good."

"One feature I like is that it makes the matrix easy for an unstructured document."

More Tungsten TotalAgility pros

Cons

"I would like to see integration of Watson AI technology into Datacap."

"The technical support is horrible. They have downsized the support teams too much. They've outsourced some of them along with some of the development, and they're just stretched too thin."

"Its weaknesses are primarily tied to the lack of available resources and expertise in the market to effectively support and provide solutions and services to each customer for seamless implementation. Expertise in this specific product is rare throughout the market. One key reason is the product's limited downloads. Additionally, archiving solutions are often perceived as complex and challenging, dissuading many companies from venturing into this domain. Consequently, partners who specialize in archiving solutions are always seeking straightforward, uncomplicated options that are easy to manage and meet customer expectations."

"Going forward, IBM needs to ensure that the output is perfect (as it can make the product) while staying true to platform's core."

"The solution's scalability needs improvement."

"The IBM Datacap site actually is on the newer inside. They will give it as a plugin only."

"I've faced some bugs or issues. They should do deeper testing of the product before releasing it because some of the bugs that I found were a bit simple. I understand that it is a massive product, and some of the functionalities can get overlooked."

"What could be improved in IBM Datacap from a technical perspective is having everything together all in one place, rather than having several different interfaces. The addition of cloud-based OCR technology would also make this solution better. There's also room for improvement for their technical support."

More IBM Datacap cons

"The product's console version is old. It should also improve its forum."

"Kofax TotalAgility is quite vast and complex as a product. We came from Kofax Capture and Kofax Transformation, then we started learning Kofax TotalAgility, so there are a lot of things that were quite straightforward in the Kofax Capture and Kofax Transformation cross-motion modules, but to do those in Kofax TotalAgility was a bit more complex or quite long-winded and could be improved. In the next release of Kofax TotalAgility, it would be good to have a straightforward low-code or no-code process because there were instances we struggled with having to put logic into a script or a .NET script, then calling that script, instead of the process being low-code, no-code."

"Room for improvement would be better OCR functionality in terms of Arabic OCR. There should be better accuracy."

"It’s not truly low code yet, as every two or three projects, you will have a situation where you have to go behind the essential things. You will definitely still need to customize."

"They provide sufficient but not excellent technical support. Perhaps there is a point where they could use some improvement."

"The Transformation Designer of KTA can be made better."

"Sometimes there isn't enough accuracy when it comes to extracts."

"Kofax needs to improve the low-code or citizen developers."

More Tungsten TotalAgility cons

Pricing and Cost Advice

"IBM could offer more competitive pricing. This would allow them to attain more users. Some of our clients are considering moving to a different solution called Encapture which is similar but offers more competitive pricing."

"Pricing depends on how much we use it. We pay per bulk quantity. We pay as you go. Therefore, it sort of depends on our usage of it."

"You save a lot of time and money, but the benefit is you have people who are able to run the systems, check to see if there are any errors at all, and there are a lot less errors than a human system."

"This solution is the most expensive in the market."

"We were using the User Value Unit licensing, which means we get charged per active user of the system, and if I'm not mistaken, we also had it for the rule runner service. They had a PVU license model, which is a processor value unit. For each process that we have in our system, we pay a certain amount of money. We found the pricing to be quite steep. It was really an expensive solution in comparison to Kofax, which had a different licensing model and was actually cheaper overall because they charge per page and not per user and per process."

"It is an expensive solution."

"In Egypt, we have exchange rates that change year to year, and currently, we're facing an increase in the exchange rate between our Egyptian pound and the dollar. Since we have been using IBM DataCap two years ago we had a good price, it was not expensive. However, I cannot say now if it is expensive or not because of the exchange rate. Additionally, I don't have the data of other competitors and I don't know the prices."

"It varies, and it depends on the client's requirements and negotiations. Nowadays, Datacap is also included in the IBM Cloud Pak for Business Automation."

More IBM Datacap pricing and cost advice

"The price of this solution is less than some of the competition."

"Kofax TotalAgility is very expensive."

"It has a perpetual license. You pay once in a lifetime for the volume of scans you will do and the number of users you will have. You can have participants or regular users, and you can have developers and administrators. So, once you purchase it, it is for a lifetime, and then every year, you have to pay for the maintenance. There is an annual maintenance cost, which is about 18% of the licensing cost."

"It is slightly more expensive than other tools."

"The licensing cost for Kofax TotalAgility is very expensive, though I'm unable to give you the range, the sales representatives of my company say that the product is quite expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

14%

Government

12%

Insurance Company

Financial Services Firm

24%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Datacap?

The installation of the solution is very simple.

See all answers

What is your experience regarding pricing and costs for IBM Datacap?

This solution is the most expensive in the market.

See all answers

What needs improvement with IBM Datacap?

IBM Datacap cannot fetch unstructured data properly; it always gives you wrong information, so no one uses this solution for unstructured data. Even for structured data, sometimes the administrator...

See all answers

What do you like most about Kofax TotalAgility?

The product is really good, and it is easy to use. It comes with multiple integrations. The solution keeps up with the trend of Microsoft Copilot and AI.

See all answers

What needs improvement with Kofax TotalAgility?

The product's console version is old. It should also improve its forum.

See all answers

What is your primary use case for Kofax TotalAgility?

We use the solution to just capture the loan forms and the insurance request or request for coverage.

See all answers

Comparisons

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Compared 31% of the time

Microsoft Power Automate vs IBM Datacap

Compared 15% of the time

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Compared 15% of the time

Hyland OnBase vs IBM Datacap

Compared 9% of the time

OpenText Intelligent Capture vs IBM Datacap

Compared 8% of the time

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ABBYY Vantage vs Tungsten TotalAgility

Compared 20% of the time

UiPath Document Understanding vs Tungsten TotalAgility

Compared 18% of the time

OpenText Intelligent Capture vs Tungsten TotalAgility

Compared 11% of the time

Tungsten RPA vs Tungsten TotalAgility

Compared 9% of the time

Instabase vs Tungsten TotalAgility

Compared 5% of the time

More Tungsten TotalAgility Competitors

Product Reports

Buyer's Guide

IBM Datacap

December 2024

Download IBM Datacap product report

Buyer's Guide

Tungsten TotalAgility

November 2024

Download Tungsten TotalAgility product report

Also Known As

Datacap

Kofax TotalAgility, TotalAgility, Singularity IDP, Capture Enabled BPM

Learn More

IBM

Tungsten Automation

Overview

IBM Datacap helps you streamline the capture, recognition and classification of business documents and extract important information. Datacap supports multiple-channel capture by processing paper documents on scanners, mobile devices, multi-function peripherals and fax. It uses natural language processing, text analytics and machine learning technologies, like those in IBM Watson, to automatically identify, classify and extract content from unstructured or variable documents. The software can reduce labor and paper costs, deliver meaningful information and support faster decision making.

Tungsten TotalAgility revolutionizes customer experience and organizational efficiency by integrating content-intensive workflow automation with advanced technologies like low-code process design and AI-driven intelligent document processing. Offering multiple deployment options including public cloud or preferred cloud service, TotalAgility empowers organizations to choose the solution that best fits their needs. With leading document intelligence, low-code automation, and end-to-end business process handling, TotalAgility ensures seamless workflow orchestration and task automation. Additionally, the platform delivers a frictionless development experience and a comprehensive single-vendor solution, eliminating the need for complex third-party arrangements. The recent unveiling of the TotalAgility-Azure OpenAI Connector further enhances the platform with cutting-edge Generative AI technology, enabling deep understanding, tailored responses, and diverse content creation. TotalAgility stands as the ultimate choice for unlocking innovation, maximizing workforce capacity, and improving customer engagement while ensuring governance, security, and agility for the future.

Sample Customers

Turkcell, PowerSouth Energy Cooperative, Central Nacional Unimed, Conqord Oil

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Buyer's Guide

IBM Datacap vs. Tungsten TotalAgility

December 2024

Free Report: IBM Datacap vs. Tungsten TotalAgility

Find out what your peers are saying about IBM Datacap vs. Tungsten TotalAgility and other solutions. Updated: December 2024.

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