IFS Cloud Platform Reviews

I mainly use IFS Applications for auto management and manufacturing modules.

IFS Applications has improved our conduct of business.

IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware.

IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises. It's also lacking flexibility in platform compatibility - it's more compatible with Windows than other platforms. In the next release, IFS Applications should include compatibility with mobile devices.

I've been using IFS Applications for around two years.

IFS Applications is stable.

IFS Applications is scalable because it has a .Net application and WebLogic, which give it more flexibility in terms of scalability.

IFS Applications' technical support is good, but it needs to evolve in comparison to competitors like Microsoft, Oracle, and SAP.

Neutral

The initial setup is straightforward, and even less-experienced people should be able to handle it. Deployment will take around six months for small organizations and a year for larger ones.

We collaborated with a vendor team.

There's an additional yearly cost for support.

IFS Applications is very user-friendly and easy to deploy, and it's suitable for small and medium enterprises. However, I would advise that user training and support are essential to ensure users get the hang of the product. I would give IFS Applications a rating of six out of ten.

I am using the distribution model, mainly for materials management.

Prior to using the IFS site, it was quite difficult for us to track, access, and extract the inventory available to us. Once we started using IFS, it's introduced us to a way to track and monitor the inventory. From a user perspective, it is extremely useful for us.

The MS management information system reports are the solution's most valuable feature. The reports are very useful. It's also quite easy to generate them.

The solution is very user friendly.

The product is quite flexible. 

I won't be able to give the correct feedback. I haven't seen everything in action, however, based on my experience, what I've found is that lot of days we are using mobile phones or tablets. Yet, this solution doesn't work on those types of devices. They need to create something that can be used on Andriod devices to make it easier to use in terms of how we work. It should incorporate the devices we're constantly utilizing.

The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing. 

I've been using the solution for the past three years.

The solution doesn't seem to have bugs or glitches. It doesn't crash. I'd say that it's quite stable. For us, it has been a reliable product.

I believe the solution to be quite scalable. 

Right now, we have about 500 people or more using it.

I haven't dealt with the solution's technical support team directly. At our company, we have an in-house IT department that we typically go to if we have issues with any solutions. They may occasionally reach out to IFS, however, I don't, so I can't speak to the quality of their services.

The initial setup is more or less straightforward, really. At first, we faced a bit of difficulty, however, it was more about us needing to get used to the product. Now that we use it regularly and we're more familiar with it, it's easier.

We did have the assistance of a consultant, although we mostly handled the implementation ourselves.

My corporate office has a relationship with IFS. There is a joint venture with one of our implementation partners.

We might be using an older version of the solution. I don't believe it's the latest version.

I'd like other organizations to know that the solution is very friendly and easy to upgrade. You can update it right through the screen if you need to. If an organization needs a solution capable of generating lots of reports, this solution fits the bill. 

I would rate the solution eight out of ten.

I use IFS Cloud Platform to run our business since I am a part of a service organization, where we use it throughout the business and to manage our service engagements with customers related to projects, especially where the sales and service contracts are heavy.

I am a light user of the system, though, for the business part, my organization uses it quite frequently. I use the solution to look at areas like the plan versus actual costs and such related areas, along with the resource allocation part. From a personal perspective, my main use of the product revolves around using the self-service functionality, which is mainly around HR and expenses.

I think that with the latest version of the product in the cloud, the user experience is very good since it is highly configurable and very capable software. I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution. IFS Cloud Platform is a very strong solution, offering more opportunities than others, especially in the area of service it offers, as there have already been huge improvements in IFS Cloud Platform in the last couple of years, making it an industry-leading product. As a business, we are very happy with what the product does for us and its capabilities, providing us with a good experience with the current model of the solution so far.

I don't have any suggestions related to the solution to provide to the vendor since I think the solution offers many more capabilities than what we could use in our company. The product is not short on capabilities and has everything that my company requires.

I have been using IFS Cloud Platform for three years. My company has a partnership with IFS.

With IFS Cloud Platform, there is constant uptime apart from the time when my company deals with the product's release updates. When the product's release updates come out twice a year, we have to deal with a sort of short shutdown while it goes live, apart from which I don't see any unplanned downtime with the system at all. The solution has been very good since it has been up and running.

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users. The product is geared up to grow with the business.

The simplicity or complexity related to the product's initial setup phase is something that actually depends on the complexity of the business where the setup phase is being carried out. Suppose the setup phase is carried out in a standard manner. In that case, it is not a complex process since it's quite an intuitive solution that you can integrate with ClickLearn, providing very effective training materials for new start-ups. If you have a very complex business, you can use the solution since it's extremely functional. The more you want to do with the product, the more complex the projects can become. My company recommends always adopting standard processes when you can during the setup phase. There are opportunities in the product provided if you have specific business cases since IFS Cloud Platform is very functional and flexible, so it can be tailored to your specific needs. If the business requires it, the product can get quite complex, but if you use it in a standard way, it's not too bad as a product to implement.

The solution is deployed on a private cloud.

IFS Cloud Platform is not a cheap solution, and it is an extremely functional one. I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions. From a price perspective, yeah, I think it's a pretty fairly priced product, but it's difficult to comment on the price too much because I haven't had too much exposure to the exact project costs of the product. With IFS Cloud Platform, it's quite difficult to set a benchmark against the products.

The number of people required for the maintenance of the product actually depends on the specifics of the project for which the solution is used. The biggest impact related to the product is in terms of the footprint of the solution, especially when considering how much of the solution a user really uses, and it can vary from project to project.

It is a really functional and good product. It is a very good ERP system, and if you implement it correctly, it is a very capable solution.

I rate the overall product a ten out of ten.

I'm working on UPD 12 and IFS cloud applications. IFS has multiple product lines from ERP systems to Enterprise Asset Management and service management system. They also offer a maintenance module, provide operational inclusion software, and R&D. These are their main offerings. I have used this application in two industries, predominantly in manufacturing and aero defense. Both sectors have successfully deployed this solution. So far, we have good testimonies from Emirates Airlines, Lockheed Martin, and many other regional players who are into independent fleet management or MRO kind of services.

The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software.

The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated.

In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement.

I have been working with IFS Applications for eight years.

It's a stable product and I would say that it's reliable.

Scalability is complex because of dependencies. For any core level modification, it's not that easy like other product lines because the OEM vendors give the choice of modifying the core. However, IFS doesn't appreciate modifying the core, and there's a restriction there. You really have to change the application to match the business requirements. It's a kind of a complex scenario. We have about 300 people currently using this solution.

Their post-implementation support is good but a little slower than anticipated.

The initial setup is a complex process, and it's not a simple implementation. But the methodology that IFS follows is Agile, and it's a patented approach. It's not the generic approach we follow that makes the implementation simplified. It's definitely complex and not a straight-fit product line. Cross-functionality dependencies are there, and it's not simple. It's definitely a complex implementation.

An integrator helped us to implement this solution. This product line is dependent on integrators, OEMs, and Windows because the resource pool isn't readily available. Reachability is less, and they have very limited resources available in the market. For any kind of support activities, either we have to rely on integrators or the vendor directly. However, we have a dedicated maintenance team within the company.

IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing.

I would tell potential users that they need to consider change management because there could be a lot of resistance from the end-users because of the complexity of running this application. The output is very advanced, but you would really need to put in some effort to achieve that.

On a scale from one to ten, I would give IFS Applications a seven.

• Business analytics
• Financial report generation
• Ease of use
• Individual user profiles that can be configured as templates to minimize data entry
• Global search

I work as a systems integrator. Our client has benefited as follows:

• Reduced transaction time
• Better visibility
• Easier tracking
• More control on business and automation
• Better agility: The ability to move swiftly as times and market conditions change

This product is good for certain business verticals, every product has its strengths and weakness. They are fully aware of it. Thus, they only sell in industry verticals where their solution offering is very strong. However, the product is good enough for many more industry verticals and for use as a general ERP.

Areas were I would like to see improvements:

1. Workflow designing across application modules to reflect business workflow across departments.
2. Ability to place approval check-points in the custom workflow, so clients can decide what they want it.

We have used the solution since 2001.

We have not encountered any issues with stability.

We have not encountered any issues with scalability.

The technical support is generally good when you are subscribed to the Annual Maintenance and Support package. However, the global community is not good for support if you are looking for outside help.

As system integrators, we have switched companies from other products to IFS. We have also switched some companies from IFS to Oracle. Some of the reasons were:

• It is hard to find qualified IFS resources who can work as full-time client employees.
• Customization can only be done by IFS and not by the clients themselves.
• There are no development tools for clients even if they want to purchase.

The setup was very straightforward.

Conduct tough negotiations regarding price and services. It is better to buy implementation services from IFS than from partners. Not many partners have well qualified resources and are not formally trained on the latest product version.

We evaluated Oracle, SAP, Microsoft Dynamics, Epicor, and Sage.

It is better to buy implementation services from IFS than from partners.

Customer use the solution for complete CRM.

The solution's maintenance and customer relationship management are best. CRM  is integrated with Outlook. You can click the record directly in the system and update the client simultaneously. It's also very user-friendly.

IFS is a Tier 1 ERP,  We are using IFS Cloud Platform as a partner for one and a half years. We are using release 22R2 of the solution.

The tool is stable if it's appropriately implemented as a standard solution and according to the client's needs.

I rate the solution's stability an eight out of ten.

The solution is highly scalable.

Many small businesses are using this solution.

I rate the solution's scalability a ten out of ten.

Technical support is better

Neutral

The solution's deployment is dependent on the regions. In some regions, companies prefer a cloud environment, but in heavy industry and factories where the manufacturing of products is done, they deploy it on-premises.

For the customer, the tool is very scalable and easy to use.

Our client primarily uses the solution for IT service management as well as business service management. 

The service catalog is a really good aspect of the solution. It offers incident management, problem management, change management, and a self-service portal among other features.

The workflow of the solution is very good. 

The foundational architecture is also impressive. The whole service management side of it is based on the CMDB. That concept is really strong in their product.

The product requires heavy administrative work. It's not an easy drag-and-drop workflow type of model. It's hard to configure and customize. Axios claims that the new version will improve that, but I haven't seen that product. I hope they offer it in the next release.

Technical support could be improved.

If you look at any higher-end product when you're talking about more functionality and features, there are always a few bugs. I don't really blame the product for that. 

However, stability is also determined by the maintenance is done by the client. Some clients are not really maintaining the solution correctly, so there is the danger of stability issues. If it's properly managed, then stability is okay. 

It'd generally rate stability as four out of five.

The solution's architecture is definitely scalable. One of my clients has 60 to 70 technicians working on the product. A more affordable product may be something like BMC or even ServiceNow.

Technical support could still be improved. They have excellent support in other parts of the world, however, I been having some issues in our region. For example, our client in Oman needs to get support from Dubai. It's not bad, and they have brought in consultants from other sites to assist, but it needs work.

Tier 1 products, all ITSM products, will definitely require some support from the vendor. You can't download it from a site and install it. However, the initial setup is okay. New users need to be aware that first-time implementation will need assistance in order to properly get it up and running. In comparison to higher-end products, it's more difficult to install.

We're a consultant; we assist our clients in the installation process that is typically configured and installed by Axios.

While the solution is great for large enterprises, it's expensive, so it may not be feasible for smaller organizations.

The solution works on a subscription fee. It's not a monthly basis, but more about a one-time fee and then usage according to a variety of items. It's not like a cloud-based model where you pay every month. 

I'm a consultant. I have clients that use the solution. We use the on-premises deployment model. Typically, we deal with large-scale enterprises like banks.

The solution is very good.

My advice to people going with Assyst is that you need to make your process clear, as it is an architectural model product. Whatever you ask them to configure Axios will configure. That means you need to be clear about what process you want to configure and how the workflow should be. Then you just make sure you maintain it properly to keep it stable. 

I'd rate the solution eight out of ten.

We used Assyst to apply ITIL processes for more than four years:

• Incident management 
• Service request management
• Change management
• Problem management
• Asset management
• Service level management

Then we started using it to manage our shared services center for HR, finance, facilities.

We applied the ISO 20000 standard using Assyst. It helps us to record all IT incidents and requests. Then we started using it to manage shared services including HR, facilities, finance.

• Great service catalog build
• Simple administration (service catalog building — process builder)
• Deep time tracking for each action taken 
• Pricing features
• CMDB features. 

• End-user interface
• The concept of the main request and its related tasks or decisions
• Reporting module
• CMDB integration
• Pricing for incidents 
• Knowledge management features.

this solution is very stable

it is scalable and its performance is good

the customer service is not good as expected but we can say its fair 

yes, we used CA service Desk then we used Microsoft Service Manager, we switched because we looked to cover more ITIL processes 

the initial setup just need support from the vendor and some experience with this kind of solutions after that you can do most of the administrative functions with your self

the implementation is done by the vendor team and they are expertise and very good knowledge with the solution

we got the benefits which we expected from this solution 

Assyst license has two types

one for end-users

and one for Support Staff

each one of them has the option of concurrent or dedicated license

you should know that 1 concurrent license covers up to 10 to 20 users

yes,

CA service desk

HP service Manager

Managengine Service desk

if you do not care about user interface and want a tool to apply ITIL Processes so you can use assyst