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IRONSCALES pros and cons

Vendor: IRONSCALES
4.6 out of 5
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Pros & Cons summary

IRONSCALES offers excellent stability and minimal micromanagement after setup. It provides cost-effective phishing awareness and training, enhancing organizational vigilance. AI-driven phishing detection and Themis automate threat recognition, improving over time. Integrated security and training reduce phishing and spam incidents. Highly rated support enhances reliability. However, reporting, a training reminder mechanism, and Google Suite integration need improvement. Account Takeover requires more usability, and feature bundling without extra fees is suggested.

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Prominent pros & cons

PROS

IRONSCALES offers good stability and minimal management after initial setup, allowing focus on other tasks.
The platform provides effective phishing awareness training, stimulating conversations and keeping organizational security on high alert.
Features such as the Themis AI and automated incident remediation significantly reduce the time spent on manual email analysis.
Phishing detection integrates seamlessly with employee training, enhancing overall email security.
Its anti-phishing technology effectively reduces the volume of phishing and spam emails, enhancing organizational safety.

CONS

Integration with Google Suite needs improvement.
Improvements are needed in reporting features.
A reminder mechanism for training completion would be beneficial.
Algorithm improvement is necessary to avoid flagging genuine emails.
Features should be bundled together instead of charging additional licensing fees.
 

IRONSCALES Pros review quotes

reviewer1899933 - PeerSpot reviewer
Jun 29, 2022
I would say the most valuable feature is what they call Themis. It's like a virtual analyst that uses the decisions that system admins make to generate a score for whether an email is legitimate, spam, or phishing. It gets better based on the decisions that we make over time. The automation piece is great as well. The integrated approach of email security combined with employee awareness training is excellent.
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MatthewGreen - PeerSpot reviewer
Jun 23, 2022
For me, the mobile app is most valuable. All other features are also very useful, but the mobile app makes it really easy for me to manage on the go. I don't have to be at my desk. I could be at the shops, or it could be in the evening when I am out, and I can get a notification on my phone that there is an incident that has been raised. I can sort it out very quickly without having to be at my work PC.
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SW
Jun 23, 2022
The fact that it is set-and-forget is valuable. Once you turn it on, you very rarely have to micromanage it, whereas, with a lot of spam filters, you have to go in very often.
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Buyer's Guide
IRONSCALES
October 2024
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SV
Jun 22, 2022
The report function through Gmail is probably the most valuable feature. The next most valuable features are simulation and training.
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Jesse A. - PeerSpot reviewer
Jun 22, 2022
For what was being offered with IRONSCALES, I feel like we got an incredible deal.
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Tamunoibiton Adoki - PeerSpot reviewer
Jun 28, 2022
AI-driven phishing detection and incident remediation are valuable. It saves time from having to do manual analysis and investigation, and we also get alerts for phishing emails.
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ND
Jun 22, 2022
There is buzz around phishing awareness training. When I make a campaign, all of a sudden people in our organization are talking, thinking, and wondering about it. Therefore, it keeps people on their toes. That is perfect because it does exactly what we want it to do.
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Orion Trist - PeerSpot reviewer
Jun 29, 2022
Their anti-phishing platform is absolutely fantastic. The automated AI piece is amazing, and their technical support is fantastic.
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reviewer1911468 - PeerSpot reviewer
Jul 13, 2022
The biggest benefit is that we get fewer phishing and spam emails, so using IRONSCALES has made our environment much safer.
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WC
Aug 12, 2024
It is a totally stable solution.
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Show 3 more reviews (out of 13)
 

IRONSCALES Cons review quotes

reviewer1899933 - PeerSpot reviewer
Jun 29, 2022
In addition to integrated training, they should also have personalized training that you don't have to do as part of a phishing campaign or a simulation.
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MatthewGreen - PeerSpot reviewer
Jun 23, 2022
There is a feature called Account Takeover, which isn't what I want it to be able to do. I know that they're working on that, but when they first started the Account Takeover feature in incident management, it didn't have much information. It didn't have any usability to it. I already had tools in place that were better.
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SW
Jun 23, 2022
Its UI could be improved. My pet peeve with a lot of these cloud-based systems is that a lot of times, the interface for the management is a little clunky. If you live and breathe IRONSCALES all day long, you'll obviously know where everything is just from muscle memory, but the system is not designed for people to be in it all day long. You're only supposed to occasionally look at it. When things get moved around, it is not necessarily that intuitive. I'm an IT guy, and I can pretty much take the worst UI and figure it out, but the menus and the options in the interface could be a little cleaner graphically. If you have a quick problem that you want to resolve, it takes a little bit of digging in the admin console, whereas it should take a few clicks up front.
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Buyer's Guide
IRONSCALES
October 2024
Free Report: IRONSCALES Reviews and More
Learn what your peers think about IRONSCALES. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
DOWNLOAD NOW
823,875 professionals have used our research since 2012.
SV
Jun 22, 2022
I would love to see the indication of compromise and how the solution utilizes open source resources. It would be good to see that included in the paid versions. It would be a small addition but add a lot of value for clients.
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Jesse A. - PeerSpot reviewer
Jun 22, 2022
The only thing that I could say is that some of the reporting features could be better.
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Tamunoibiton Adoki - PeerSpot reviewer
Jun 28, 2022
Even though they have been continuously improving it, it is not 100% there. We have had a few incidents where legitimate emails were getting blocked, and we had to manually remove those emails from quarantine. It is 90% effective or accurate because, on rare occasions, some emails from customers were not getting delivered. In one or two instances, their emails got blocked by IRONSCALES, and we had to manually remove the emails from quarantine. I would like them to improve their algorithm to avoid flagging genuine emails as malicious. I would also like to be able to whitelist certain email addresses. I'd love to be able to whitelist a particular customer.
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ND
Jun 22, 2022
I would like it if IRONSCALES had some sort of reminder mechanism, meaning IRONSCALES knows if a user completed the training or not. As long as it hasn't been completed, it keeps reminding every so often, alerts the manager, etc. Right now, it is all in the hands of the employee, and not all of them continue the process, which is a shame.
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Orion Trist - PeerSpot reviewer
Jun 29, 2022
The simulation and training piece could be improved by having more granularity in terms of scheduling how campaigns are run and allowing people to directly take the training rather than having to go through an official campaign. That's not available yet.
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reviewer1911468 - PeerSpot reviewer
Jul 13, 2022
There's room for improvement in the campaign management. IRONSCALES has many built-in templates that I use, but you can also build templates from scratch. However, the interface for creating custom templates needs to be updated.
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WC
Aug 12, 2024
I think the tool can continue to hone the product to ensure the detections are accurate.
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Show 3 more reviews (out of 13)

Product Categories

Product Categories
Secure Email Gateway (SEG)
Email Security
Advanced Threat Protection (ATP)

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Product Categories

Product Categories
Secure Email Gateway (SEG)
Email Security
Advanced Threat Protection (ATP)

Popular Comparisons

Popular Comparisons
Proofpoint Email Protection vs IRONSCALES Logo
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Mimecast Email Security vs IRONSCALES Logo
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Barracuda Email Security Gateway vs IRONSCALES Logo
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