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Agile Consultant at Capgemini
Real User
Enables us to track the live status of all the flows on one page and get a single view of our progress
Pros and Cons
  • "The solution is very stable."
  • "n the next version I would like to see better reporting and safer plugins, as well as easier scalability."

What is our primary use case?

We primarily use this program as backlog management using Kanban and Scrum and also to model service tickets.

How has it helped my organization?

The solution has improved our organization by allowing us to create our own customization. We can track the live status of all the flows on one page and get a single view of our progress. Also, it gives us a quality overview. 

What is most valuable?

The workflow configurations, Screen filed mapping and confluence integration of this solution are what I value most. Definitely there are multiple features to support this. 

What needs improvement?

I would say that there's a lot of reporting on the dashboard so something that can be improved is the project level visibility because it is a little unclear. Especially when you compare it to JIRA Central.

Buyer's Guide
JIRA Portfolio
November 2024
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

I've been using this solution for around five years now on a private cloud. 

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability of this program is good but it can be improved on the Administration side. 

How are customer service and support?

I would say their support center is good and I would rate it a 3.5 out of 5. Every product has some pluses or minuses. So it takes a little time for things to get fixed and we always submit feedback and ask for improvements. Every product has its own backlog where we submit our request so that it gets prioritized properly. They build the product requirements based on the number of requests coming from a different client so I understand that sometimes it gets delayed.  

Which solution did I use previously and why did I switch?

We currently use three solutions simultaneously, namely JIRA, Rally, and Octane. 

How was the initial setup?

The initial setup was straightforward, but it is evolving towards complex now because there are many flows and many different projects. Reporting has to be done across all these projects. We use different tools for deployment.

Which other solutions did I evaluate?

Yes.

What other advice do I have?

JIRA is a very flexible solution, so if you are a mid or small-sized team, it is very useful for the team. When you have a higher scale of work, I would say the portfolio management and the reporting need to improve. You either have to build your own solution on the APIs or you have to manage how you can configure in the current flows. My rating out of ten will be seven or eight.

In the next version, I would like to see better reporting and safer plugins, as well as easier scalability.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2335953 - PeerSpot reviewer
Mechanical Engineer at a educational organization with 501-1,000 employees
Real User
Top 20
A collaborative tool that helps in product development
Pros and Cons
  • "I use it to plan and schedule the things I take care of. I can create and share a document if I want to discuss new ideas with my team remotely."
  • "We are based in India; I would like the product to integrate local pricing. We earn in rupees but spend in dollars. Its pricing could also be lowered."

What is our primary use case?

I primarily use the product to collaborate with the product and engineering teams. Depending on the product stage, I may draft or review the PRD, providing feedback for improvement. I use it to plan and schedule the things I take care of. I can create and share a document if I want to discuss new ideas with my team remotely. 

Before, I used Excel, but switching to this tool has been a significant improvement. It's much more collaborative and user-friendly. With many functions, entering and processing data is easier and faster. I can easily link documents to clients and perform tasks like inserting tables with simple commands, which helps speed up my work.

Jira Portfolio is part of our standard operating procedures to ensure product functions run seamlessly and smoothly. Providing people with sufficient tools to collaborate effectively is crucial to achieve this. Jira has become the go-to document processing tool for facilitating this collaboration and ensuring productivity. Every aspect of the product is critical for your workflow, whether gathering input from team members or seamlessly writing and managing documents.

What needs improvement?

We are based in India; I would like the product to integrate local pricing. We earn in rupees but spend in dollars. Its pricing could also be lowered. 

For how long have I used the solution?

I have been using the product for three and a half years. 

What do I think about the stability of the solution?

I haven't encountered any stability issues. 

How are customer service and support?

I haven't contacted the technical support team personally. 

How was the initial setup?

Jira Portfolio's deployment is easy. We started by signing up for the software's seven-day free trial using our credit card.  After the trial, we decided to opt for a paid plan based on the number of licenses we needed. As for any custom plans or requirements, we haven't reached that scale yet, but we know we can contact their team for further discussions when needed.

What other advice do I have?

Integrating Jira Portfolio with Slack, Camunda, and other tools is part of our standard operating procedure. It helps in coordination. However, I didn't handle the integration myself. Instead, I relied on a team of more experts about the product. 

Our team has worked with the product previously and didn't need to overcome learning curve challenges. 80 percent of my organization is well versed in it. They can help people who don't know the product. I rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
JIRA Portfolio
November 2024
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
reviewer2092605 - PeerSpot reviewer
Head of Innovation, PMO & Process Improvement at a retailer with 1,001-5,000 employees
Real User
Good flexibility, and configurability, but the interface is not user-friendly
Pros and Cons
  • "The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs."
  • "The reporting and dashboard capabilities have room for improvement."

What is our primary use case?

JIRA Portfolio is a tool that is primarily used for software development. Our scrum teams and product owners utilize it to manage the software development process. We have an extensive internal software development process that is supported by JIRA Portfolio.

The solution is deployed on JIRA's Atlassian Cloud.

What is most valuable?

The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs. Additionally, its widespread familiarity makes it easier to onboard new employees, and its associated software development tools are a major plus.

What needs improvement?

The user interface of JIRA is not very user friendly, and its configuration capabilities are limited when it comes to creating a more user-friendly experience. For example, there is no way to group fields, use bold fonts, or add colors to the interface. This is one of the main drawbacks of JIRA, as it severely limits customization options despite its general functionality.

The reporting and dashboard capabilities have room for improvement. Though there are many powerful dashboarding and reporting solutions available such as Microsoft, Qlik, and eazyBI, they may not be as flexible as desired. To maximize their utility, the ability to extract data, upload it to other tools, and use the data for reporting is desirable. Our company currently uses eazyBI as its primary reporting solution, but having the capability to upload data to other solutions using JIRA Portfolio could be advantageous.

We are working with the project portfolio and its associated reporting and KPIs. It would be helpful to have a tool that is specifically designed to track the KPIs of the portfolio. This feature should come with built-in project portfolio management processes, including KPIs, and a dashboard with preset configurations for managing the project portfolio and its KPIs. This would make it easier to work with the project portfolio and provide better visibility into its performance.

For how long have I used the solution?

I have been using the solution for one year.

What do I think about the stability of the solution?

We have had issues with the speed of JIRA's Atlassian Cloud which the solution is deployed on.

How are customer service and support?

We reached out to JIRA, our reseller, and our JIRA partner a few times over the years for support. One of the issues we had was with the speed of the cloud service, but this is a very rare occurrence. Most of the time we find what we need on JIRA's community chat and on Google.

How was the initial setup?

Setting up the new software development process wasn't a difficult task, as there was an external company with JIRA competence in Lithuania we could hire to do the configuration. However, we had to gain more knowledge about the processes we wanted to implement on JIRA. This took some time, but after a few months of learning, members of our internal team were able to configure and develop JIRA by themselves without the help of external consultants.

What other advice do I have?

I give the solution a seven out of ten.

We have 300 people using the solution.

We have customized JIRA to fit our needs in terms of portfolio management. JIRA is a powerful solution that will enable portfolio management activities to be done more efficiently. When portfolio management requires approval and process tasks, then JIRA is the right solution for the job. However, if the portfolio is more focused on reporting, then JIRA may not be so helpful and the user can continue using the tools they are currently using.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
AMITKUMAR26 - PeerSpot reviewer
Human Resources at CollegeDekho
Real User
Feature rich, high availability, and useful management
Pros and Cons
  • "The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers."
  • "JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools."

What is our primary use case?

We are using JIRA Portfolio for business estimates and you can attract your product in a very well manner.

What is most valuable?

The most valuable feature of the JIRA Portfolio is the many features it provides, such as code integration, documentation, roadmap, and Eclipse. The solution is useful for product managers.

What needs improvement?

JIRA Portfolio could improve new implementation because if I want integration for the complete wide frame tools it cannot provide any wide frame tools.

In a future release of JIRA Portfolio, they should add more general features to make it easier for project management.

For how long have I used the solution?

I have been using JIRA Portfolio for approximately eight years.

What do I think about the stability of the solution?

JIRA Portfolio is a stable solution because it is on the cloud and it is one of the main reasons we chose it.

What do I think about the scalability of the solution?

The scalability of the JIRA Portfolio is good. If you want to add more users you will only need to purchase the ability to have more users.

We have approximately 50 people using its solution in my organization. The users consist of managers, field workers, operational managers, and other teams. Everyone from junior to senior level is using it.

How are customer service and support?

I have not needed to use the support.

How was the initial setup?

The initial setup of the JIRA Portfolio is in the medium range of difficulty. We needed some training to be provided to our teammates. However, after the training, we were more capable. Without the training, we could not access very much or assign any product.

The setup of the JIRA Portfolio is continuous, it has taken us eight years.

What's my experience with pricing, setup cost, and licensing?

We have a license to use JIRA Portfolio, we are not using the free version.

Which other solutions did I evaluate?

We needed complete visualization for our product which JIRA Portfolio was very capable of. As a product tracking tool, it was very good.

What other advice do I have?

Whether or not this solution will be a benefit to your project depends on a lot of factors, such as your requirement.

I rate JIRA Portfolio a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Ivonne Borloz - PeerSpot reviewer
Project Office Supervisor at PBS
Real User
Top 10
Provides good resource management and great workflow functionalities
Pros and Cons
  • "Has many functionalities including good supervision and workflows."
  • "Requires some effort to insert functionalities and that could be simplified."

What is our primary use case?

We are currently testing this solution with our primary use case being to deal with certain types of projects such as Cascade and Agile, as well as others that involve moving to a ticketing service, basically everything related to project management. I'm a project office supervisor. We are users of Portfolio. 

What is most valuable?

I like this solution because it has many functionalities. I love the supervision and the workflows that we can use for making a flow inside Jira. I love too, that we can take control of GitHub as it relates to project flow. Portfolio provides a good service that gives control over ticketing and control over the versions of the product. It provides resource management related to our projects.

What needs improvement?

This solution requires some effort to insert functionalities from Tempo to the base of Jira. I think that could be simplified.

For how long have I used the solution?

I've been using this solution for three months. 

What do I think about the stability of the solution?

This is a solid solution and very stable. 

What do I think about the scalability of the solution?

Portfolio is very easy to scale. 

What's my experience with pricing, setup cost, and licensing?

For enterprise companies the licensing cost is fine. Those companies don't have budgetary issues. It's mid to smaller-size organizations like us that find this tool very expensive.

What other advice do I have?

If you have the budget, then Jira is the way to go. 

I rate this solution nine out of 10.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Engineering Manager at a computer software company with 501-1,000 employees
Real User
Stable solution with great integration with JIRA products
Pros and Cons
  • "Portfolio's best feature is integration with other JIRA products."
  • "In the next release, Portfolio should include more metrics and develop their portfolio planning."

What is our primary use case?

I use Portfolio for project planning.

What is most valuable?

Portfolio's best feature is integration with other JIRA products.

What needs improvement?

In the next release, Portfolio should include more metrics and develop their portfolio planning.

For how long have I used the solution?

I've been using Portfolio for several years.

What do I think about the stability of the solution?

We've had no issues with Portfolio's stability.

What do I think about the scalability of the solution?

Portfolio is scalable.

How are customer service and support?

I haven't used JIRA's technical support personally, but I've heard from others that it's good.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

We used an in-house team.

What's my experience with pricing, setup cost, and licensing?

Portfolio is very expensive, costing on average $2000-3000 per user per month. 

What other advice do I have?

I would rate Portfolio eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Graziella Amaral - PeerSpot reviewer
IT Coordinator at Claro Brasil
Real User
User-friendly and customer-centric
Pros and Cons
  • "Portfolio's most valuable features are that it's user-friendly and customer-centric."
  • "Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support."

What is our primary use case?

JIRA Portfolio is used by our product teams to collaborate on projects,

What is most valuable?

Portfolio's most valuable features are that it's user-friendly and customer-centric.

What needs improvement?

The price could be improved.

For how long have I used the solution?

I've been using this solution for a year.

What do I think about the stability of the solution?

Portfolio is stable.

What do I think about the scalability of the solution?

Portfolio is easy to scale, but we've had some difficulties with it regarding compliance and support.

How was the initial setup?

The initial setup was difficult because we had issues getting a direct channel. It took around two to three months to deploy.

What about the implementation team?

We used an in-house team to implement.

What other advice do I have?

I would give Portfolio a rating of eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1158522 - PeerSpot reviewer
System Engineer at a computer software company with 10,001+ employees
MSP
Useful dashboard, beneficial portfolio view, and feature rich
Pros and Cons
  • "The most valuable features of Jira are the dashboards where we see all the features lined up with the release dates in the portfolio view, it is very good."
  • "The query features should improve in JIRA Portfolio. For example, if I would have to create my own queries for looking into something such as what business features we have released last month, or the last three months, I don't know if I can do it. The solution requires a certain level of expertise."

What is our primary use case?

We use JIRA Portfolio for management. It handles all our stories and we use the dashboards and reports. We are not fully utilizing all the features, and we use Tableau on top of it for our portfolio-level dashboards.

What is most valuable?

The most valuable features of Jira are the dashboards where we see all the features lined up with the release dates in the portfolio view, it is very good.

What needs improvement?

The query features should improve in JIRA Portfolio. For example, if I would have to create my own queries for looking into something such as what business features we have released last month, or the last three months, I don't know if I can do it. The solution requires a certain level of expertise.

JIRA Portfolio should work on an intuitive way of querying and having different views, which will help us to track the progress. When things have been visualized they are more easily understood.

For how long have I used the solution?

I have been using JIRA Portfolio for approximately one year.

How are customer service and support?

I have not contacted technical support, but my installation or administrator team has contacted them.

What other advice do I have?

I would recommend that those wanting to implement JIRA Portfolio do a smaller implementation first. Once they know the features then they can do a full-scale customized implementation for exactly what they need with the appropriate features. 

I rate JIRA Portfolio an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user