We use JIRA Portfolio for management. It handles all our stories and we use the dashboards and reports. We are not fully utilizing all the features, and we use Tableau on top of it for our portfolio-level dashboards.
System Engineer at a computer software company with 10,001+ employees
Useful dashboard, beneficial portfolio view, and feature rich
Pros and Cons
- "The most valuable features of Jira are the dashboards where we see all the features lined up with the release dates in the portfolio view, it is very good."
- "The query features should improve in JIRA Portfolio. For example, if I would have to create my own queries for looking into something such as what business features we have released last month, or the last three months, I don't know if I can do it. The solution requires a certain level of expertise."
What is our primary use case?
What is most valuable?
The most valuable features of Jira are the dashboards where we see all the features lined up with the release dates in the portfolio view, it is very good.
What needs improvement?
The query features should improve in JIRA Portfolio. For example, if I would have to create my own queries for looking into something such as what business features we have released last month, or the last three months, I don't know if I can do it. The solution requires a certain level of expertise.
JIRA Portfolio should work on an intuitive way of querying and having different views, which will help us to track the progress. When things have been visualized they are more easily understood.
For how long have I used the solution?
I have been using JIRA Portfolio for approximately one year.
Buyer's Guide
JIRA Portfolio
February 2025
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837,501 professionals have used our research since 2012.
How are customer service and support?
I have not contacted technical support, but my installation or administrator team has contacted them.
What other advice do I have?
I would recommend that those wanting to implement JIRA Portfolio do a smaller implementation first. Once they know the features then they can do a full-scale customized implementation for exactly what they need with the appropriate features.
I rate JIRA Portfolio an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar-ddad8308.png)
Works at a tech services company with 1,001-5,000 employees
A powerful tool which is very reliable and stable
Pros and Cons
- "The status update function is the most valuable feature."
- "The data query language needs improvement."
What is our primary use case?
I'm a product manager, so I create entries covered for two products that are developed by the engineering team.
What is most valuable?
The status update function is the most valuable feature.
What needs improvement?
The data query language needs improvement.
For how long have I used the solution?
I have been using JIRA Portfolio for ten years.
What do I think about the stability of the solution?
Jira is a highly stable solution. I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
One thousand users are using the solution at present.
How was the initial setup?
The initial setup is straightforward. The integration with Slack is very good.
What other advice do I have?
Jira Portfolio is a powerful tool which is very reliable and stable. I highly recommend the solution. Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: May 29, 2024
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JIRA Portfolio
February 2025
![PeerSpot Buyer's Guide](https://www.peerspot.com/images/peerspot_logo_lt.png)
Learn what your peers think about JIRA Portfolio. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
837,501 professionals have used our research since 2012.
Head of Innovation, PMO & Process Improvement at a retailer with 1,001-5,000 employees
Good flexibility, and configurability, but the interface is not user-friendly
Pros and Cons
- "The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs."
- "The reporting and dashboard capabilities have room for improvement."
What is our primary use case?
JIRA Portfolio is a tool that is primarily used for software development. Our scrum teams and product owners utilize it to manage the software development process. We have an extensive internal software development process that is supported by JIRA Portfolio.
The solution is deployed on JIRA's Atlassian Cloud.
What is most valuable?
The best features of JIRA are its flexibility and configurability, allowing us to tailor it to our specific needs. Additionally, its widespread familiarity makes it easier to onboard new employees, and its associated software development tools are a major plus.
What needs improvement?
The user interface of JIRA is not very user friendly, and its configuration capabilities are limited when it comes to creating a more user-friendly experience. For example, there is no way to group fields, use bold fonts, or add colors to the interface. This is one of the main drawbacks of JIRA, as it severely limits customization options despite its general functionality.
The reporting and dashboard capabilities have room for improvement. Though there are many powerful dashboarding and reporting solutions available such as Microsoft, Qlik, and eazyBI, they may not be as flexible as desired. To maximize their utility, the ability to extract data, upload it to other tools, and use the data for reporting is desirable. Our company currently uses eazyBI as its primary reporting solution, but having the capability to upload data to other solutions using JIRA Portfolio could be advantageous.
We are working with the project portfolio and its associated reporting and KPIs. It would be helpful to have a tool that is specifically designed to track the KPIs of the portfolio. This feature should come with built-in project portfolio management processes, including KPIs, and a dashboard with preset configurations for managing the project portfolio and its KPIs. This would make it easier to work with the project portfolio and provide better visibility into its performance.
For how long have I used the solution?
I have been using the solution for one year.
What do I think about the stability of the solution?
We have had issues with the speed of JIRA's Atlassian Cloud which the solution is deployed on.
How are customer service and support?
We reached out to JIRA, our reseller, and our JIRA partner a few times over the years for support. One of the issues we had was with the speed of the cloud service, but this is a very rare occurrence. Most of the time we find what we need on JIRA's community chat and on Google.
How was the initial setup?
Setting up the new software development process wasn't a difficult task, as there was an external company with JIRA competence in Lithuania we could hire to do the configuration. However, we had to gain more knowledge about the processes we wanted to implement on JIRA. This took some time, but after a few months of learning, members of our internal team were able to configure and develop JIRA by themselves without the help of external consultants.
What other advice do I have?
I give the solution a seven out of ten.
We have 300 people using the solution.
We have customized JIRA to fit our needs in terms of portfolio management. JIRA is a powerful solution that will enable portfolio management activities to be done more efficiently. When portfolio management requires approval and process tasks, then JIRA is the right solution for the job. However, if the portfolio is more focused on reporting, then JIRA may not be so helpful and the user can continue using the tools they are currently using.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Test Manager at a financial services firm with 11-50 employees
Has a good dashboard and is user-friendly but the setup needs improvement
Pros and Cons
- "The dashboard is the most valuable feature. The user experience is very good, it's easy to use."
- "The initial setup could use improvement."
What is our primary use case?
Currently, we use the on-premises deployment model but we are moving to the cloud. Amazon is part of it but we are in the evaluation part. Our primary use case is for workflow and regression testing.
What is most valuable?
The dashboard is the most valuable feature. The user experience is very good, it's easy to use.
What needs improvement?
The stakeholders have to decide to use JIRA and that's the problem. Not all the stakeholders are in touch with JIRA but we need their budget for the whole team to get the opportunity to use JIRA. It's not a problem with the tool, it's our organization. Some of the stakeholders have other opinions and they like to use other tools.
The initial setup could use improvement.
For how long have I used the solution?
I have been using JIRA Portfolio for eleven years in total.
What do I think about the stability of the solution?
Stability is very good. It's an easy to use and nice tool. We wanted to and we have bought licenses. For the bank, we have 250 users at the moment. We will increase it up to 500 users.
For maintenance, at the moment we just have a crew that takes part in the maintenance. It's only one or two people.
How are customer service and technical support?
We don't contact their technical support very often. Most of the things we do by ourselves, and we look for some videos on YouTube for such things. We are in a group and there we get some information about JIRA. For most things we need, we get our own information.
How was the initial setup?
The initial setup was complex. We have Agile teams and we have classic teams and the waterfall development. We have to integrate both and we have to create a workflow that can be used for all of these aspects. Our governance in Germany for a bank is difficult. We have many things to keep in mind.
The deployment only takes two weeks but the difficulty is that we have many systems. Our old system is divided into 10 subsystems, so when we deploy we have to use other things. We must look for every single system. We'd like to integrate with JIRA but at the moment it's not in our book.
What other advice do I have?
I would rate it a seven out of ten. I don't know everything about the solution and every feature.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Project Office Supervisor at PBS
Provides good resource management and great workflow functionalities
Pros and Cons
- "Has many functionalities including good supervision and workflows."
- "Requires some effort to insert functionalities and that could be simplified."
What is our primary use case?
We are currently testing this solution with our primary use case being to deal with certain types of projects such as Cascade and Agile, as well as others that involve moving to a ticketing service, basically everything related to project management. I'm a project office supervisor. We are users of Portfolio.
What is most valuable?
I like this solution because it has many functionalities. I love the supervision and the workflows that we can use for making a flow inside Jira. I love too, that we can take control of GitHub as it relates to project flow. Portfolio provides a good service that gives control over ticketing and control over the versions of the product. It provides resource management related to our projects.
What needs improvement?
This solution requires some effort to insert functionalities from Tempo to the base of Jira. I think that could be simplified.
For how long have I used the solution?
I've been using this solution for three months.
What do I think about the stability of the solution?
This is a solid solution and very stable.
What do I think about the scalability of the solution?
Portfolio is very easy to scale.
What's my experience with pricing, setup cost, and licensing?
For enterprise companies the licensing cost is fine. Those companies don't have budgetary issues. It's mid to smaller-size organizations like us that find this tool very expensive.
What other advice do I have?
If you have the budget, then Jira is the way to go.
I rate this solution nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Data Engineer at a media company with 10,001+ employees
Reliable with great features and helpful technical support
Pros and Cons
- "The initial setup is simple."
- "If you want to generate a report for individual usage, it's difficult."
What is most valuable?
The initial setup is simple.
It is very scalable.
The product offers good stability.
Jira has many features that companies can explore to see which ones are best for them and their internal needs.
Technical support has been good so far.
What needs improvement?
I haven't seen many drawbacks on the Jira side.
If you want to generate a report for individual usage, it's difficult. The reporting can be improved.
For how long have I used the solution?
I've been using the solution for almost two years.
What do I think about the stability of the solution?
Its stability is great. We don't deal with bugs or glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The product can scale if you need it to as a company.
How are customer service and support?
We are satisfied with the technical support. Overall, I find them to be quite helpful. They are good.
How was the initial setup?
The implementation is straightforward and simple. It's not difficult at all.
If you have a cloud-based solution, you only require four or five staff members to maintain the product.
What about the implementation team?
We had the assistance of an integrator when we set up the solution initially.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly licensing fee. Everything is included in that price. There aren't extra add-on fees to take into consideration.
What other advice do I have?
We are a customer and an end-user.
I'm using the latest version of the solution.
I would recommend the product. Companies can use it without having to worry about any hiccups.
I'd rate the product as a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Principal Technical Lead at Tieto Sweden AB
Provides a lot of plugins but it's not so user-friendly
Pros and Cons
- "The customized workflows we can define are very valuable. JIRA's private projects is very useful as well. There are also a lot of plugins that they provide."
- "I think their view needs to be more user friendly. The UI makes it difficult to find things. Secondly, the configuration is very complex. JIRA should help people find out what configuration they are using."
What is our primary use case?
We use JIRA for project management.
How has it helped my organization?
We were able to implement the Kanban and Scrum methods using JIRA. That was a really good argument. We had been using the waterfall method, so this really helped us to get that out there to our general way of working.
What is most valuable?
The customized workflows we can define are very valuable. JIRA's private projects are very useful as well. There are also a lot of plugins that they provide.
What needs improvement?
I think their view needs to be more user-friendly. The UI makes it difficult to find things. Secondly, the configuration is very complex. JIRA should help people find out what configuration they are using.
There are many issues, but I would say the UI needs to be improved most. Also, some training documents need to be there with respect to their configuration. They don't have training documents easily available. You really need to figure it out by yourself. That is something they must improve.
For how long have I used the solution?
We've been using this solution for six years.
What do I think about the stability of the solution?
It's quite stable. We have not had any problems.
What do I think about the scalability of the solution?
It's scalable. We currently have 45 users, with six dev users and two people for maintenance.
We will keep on using it. Whether we expand our use depends on our entire portfolio and the product growth that we are catering to our customers.
How are customer service and technical support?
It's not that good. I would give it a rating of three out of five, on the basis of price. They need to add improvements because it is not as easy to reach out to these people as necessary. I would expect them to have a call center or something, but they don't have one. We have to write down our messages and send them to support. It is not easy to solve our issues.
How was the initial setup?
It was definitely complex to set up. It was difficult right from the start, by applying the project setting configurations. Popping up the custom fields and relating it to the workflows was also difficult. Identifying a security policy on top of that and adding the group was really complex, too.
Deployment took almost one month's time to set it up and get started.
What other advice do I have?
I would rate this solution as seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Functional Analyst at a computer software company with 201-500 employees
It's easy to manage, create tickets, and change the status of delivery reports.
Pros and Cons
- "Jira Portfolio is useful for tracking time and hours. It's easy to manage, create tickets, and change the status of delivery reports. It's not complicated."
- "The kanban board could also use some more filters. We just had a project where the deployment for Jira didn't have any ETA, and it's a requirement for the client. We accommodate a lot of issues on the board, so the workaround was to create boards by project, not client."
What is most valuable?
Jira Portfolio is useful for tracking time and hours. It's easy to manage, create tickets, and change the status of delivery reports. It's not complicated.
What needs improvement?
We sometimes have issues importing and exporting Spanish data because we use accents, and they don't always export correctly.
The kanban board could also use some more filters. We just had a project where the deployment for Jira didn't have any ETA, and it's a requirement for the client. We accommodate a lot of issues on the board, so the workaround was to create boards by project, not client.
For how long have I used the solution?
We've been using Jira Portfolio for one year.
What do I think about the scalability of the solution?
Jira Portfolio is highly scalable. You can manage user connectivity and add more licenses within the tool. It's very simple and easy. We have no plans to increase usage, but the company can add more users if needed.
How are customer service and support?
All our issues were solved, and Atlassian support was excellent.
How was the initial setup?
Setting up Jira is simple for the user. The initial implementation takes about one week, and the sandbox can be deployed in less than a month. I handled it all myself, but there are 10 people on our IT team.
What other advice do I have?
I rate Jira Portfolio nine out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
![PeerSpot user](https://www.peerspot.com/assets/media/images/anonymous_avatar-ddad8308.png)
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Updated: February 2025
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