Kemp LoadMaster Reviews

Our primary use case is to synchronize mail to mobile devices and specifically, the Outlook application on laptops.

I have a virtualized environment that contains Exchange Server 2016 and I need a service in the DMZ that knows how to handle emails that have arrived, as a reverse proxy product.

My employees are using mobile phones like Samsung. They need to be able to send and receive emails anywhere with their mobile phones and laptops, so now, for about one year, we are working with Kemp and the users are satisfied. There is no complaining, as they had done before.

Using Kemp LoadMaster has solved the problems that I was having with my previous solution, PineApp.

The most valuable features are synchronizing email with mobile devices and synchronizing with Outlook.

We have experienced at least one problem with stability, although it was fixed with an upgrade.

We have been using Kemp LoadMaster for one year.

The product is stable and very easy to implement. Since it was installed, there has been one small problem that has been resolved in a version upgrade.

The product does its job for the users and I do not receive any complaints.

I recently had one small glitch when syncing to an iPhone. I received support that was courteous, polite, professional, and fast.

Prior to this, I had a product from Cybonet called PineApp.

It is supposed to perform as a  reverse proxy and synchronize emails to mobiles phone and Outlook but I had a lot of issues and it did not work smoothly. I asked them to suggest to me what to do and they told me that they can only handle 20 to 30 users. They said that if I wanted me then I need to purchase another dedicated product.

I was not satisfied and this caused me to replace it.

As I mentioned earlier the installation went smoothly without any issues with the help of the company support

I was helped by the KEMP support team and they were very professional and would be happy to work with them

The product definitely provides what the organization needs and its cost is reasonable considering the value it brings.

At this time, the only features that the organization needs are the synchronization of emails to mobile devices and Outlook, so overall, we are satisfied with this product.

I would definitely recommend the product to my friends.

On-premises

The primary use case of this solution was to replace our Citrix Netscaler and help us load balance traffic for solutions such as Citrix, Exchange, RDP, as well as for web servers using HTTP and SMTP.

We have been able to manage several applications as well as run certain services such as Exchange through the WAF. This is with it all being on one screen instead of jumping to several different windows to see how everything is configured. It helps out.

The pre-configured templates help our technicians correctly modify the services, which is another benefit.

We are most impressed with the ease of use and great support.

The features we have found most valuable would be the Kemp 360, which helps narrow down the logging.

You can filter and review which IPs are causing issues.

I also like how there are templates for various types of technologies, such as RDP, Exchange, etc. It helps tremendously when making sure that everything is configured.

I definitely think that the WAF can be improved. We have had several issues for which, at times some our services that were being run through the kemp would stop working. It was strange because everything showed green. Their first solution was to enable/disable the WAF and it worked. But then at time it stopped again and it required further investigation with Kemp support in which logs were needed to be turned on and collected to analyze the behavior. 

We have been using Kemp LoadMaster for two months.

Stability-wise, so far so good. Sometimes we wish we had a little more notice if something wasn’t working, such as a notification email.

AMAZING! Their support team is US-based and quick to answer, help troubleshoot, solve problems.

We used Citrix Netscaler prior to this product.

The initial setup was straightforward and the support team was also very helpful.

In-house with minimal experience.

Setup is easy, the cost is affordable, and the licensing is quick and simple.

We did not evaluate other options before choosing this solution. 

On-premises

Our company e-mail and mobile communication system, which is based on Exchange Servers, needed load-balancing and security. After a few discussions with resellers and external consultants, we decided on the Kemp Load Balancer solution.

Our installation is a virtual Kemp Load Balancer based on VMware. We have configured four  Exchange Servers in a DAG configuration and we have been very satisfied since it was installed. In the future, we would like to map further services via the Kemp.

For us and our e-mail and mobile communication system, the load-balancing and security features are very well-suited. 

From the installation and configuration to the daily routine, Kemp is great. Importing and defining the rules for the communication systems was quick and easy. Various services and ports are configured for our e-mail and mobile communication system, and we configured some Access Control Lists (ACLs) and the Web Application Firewall (WAF).

 After the configuration was complete, we found that we can still use Kemp for more services. 

The most valuable feature is that load-balancing, as Kemp helps to maintain the uptime from the e-mail servers.

If we have or need a maintenance window for one of the other e-mail servers, Kemp will still deliver your e-mail traffic to the other server. It just works.

It is easy to apply windows updates to your Exchange environment, and using the Kemp Load Balancer made it easier to handle.

Another great feature is the ability to use the Kemp Load Balancer virtual appliance in our VMware environment.

In the web interface, there are a lot of settings in the different menus and it would be helpful if there were an interactive help system or tooltips to help the administrators find and configure the right settings.

The configuration of "standard" services is quite easy but when you configure more advanced settings, it's no longer easy and can be challenging. The Kemp Load Balancer is a very good product out of the VMware ISO (Box).

Sometimes, you feel years back in the web interface but it's just cosmetic.

We have been using Kemp LoadMaster for nearly two years.

Stability-wise, this is a great product.

The scalability is great.

We had contact with customer service/technical support for the license renewal and i can say the contact was very helpful and friendly, just great. Until now all our questions have been answered and resolved by the vendor.

We haven't tried any other solution.

The initial setup was straightforward.

It was a mix between in-house and vendor team, and the expertise of the vendor team is awesome.

There is no ROI. It is for security reasons that we decided to use the Kemp Load Balancer solution. We no longer wanted the traffic to go directly to the Exchange servers.

The costs for the Kemp Load Balancer solution are okay because, for a good product, you have to spend money.

We did not evaluate other products. We thought about some other solutions in theory but ultimately decided in favor of Kemp.

Its a Kemp it works great.

On-premises

We use Kemp LoadMaster for our SharePoint environment, worldwide.

We use Kemp to improve the security and availability of our web services, to external customers and partners, as well as a custom banquet application that is accessed over a cloud connection.

The Kemp LoadMaster gives us load balancing and reverse proxy capabilities, as well as a web application firewall to protect our web application environment and website.

We use the technology across the entire organization to solve the issue of site performance and availability for external users when booking and managing events.

Kemp and the application are hidden in the background and are always working. Kemp is great for organizations that feel they have been squeezed by traditional higher-priced load-balancer vendors (F5).

Kemp stood out from day one, with a lot of flexibility in how you can deploy and purchase the products. As a software product, they give you a seamless experience, whether you deploy it in the cloud or in your existing networking closet/data center.

Load-balancing is a great feature that is very easy to configure and it is always working fine.

If you find that something is not working you can make a feature request. A few weeks later, the feature could be implemented with a new update.

Installing updates is very easy and always works well.

The response time after a reboot is good.

The product could be improved by making the SSL Offloading easier.

We have been using Kemp LoadMaster for about seven years.

The Kemp support team is outstanding. They were very helpful; not only did they help us to better understand the technical capabilities of Kemp, but also, they helped us resolve an issue with our VMware environment that had nothing to do with the Kemp deployment. The Kemp support actually tipped us off to the issue.

These guys are truly experts and didn't give us the run-around. They can explain everything.

I don't know what feature could be made better, as it is working really well.

We have a small number of internal web servers that we host on-premises in our data center, along with other services that need to be accessible from the public internet. These include Remote Desktop servers, an SFTP server, Exchange, etc.

All of these servers need extra protection on top of our standard firewall, intrusion detection, and endpoint protection.

The primary use case of Kemp is the reverse proxy for added protection, and load balancing for better performance. We are able to leverage Kemp to protect our web servers by adding content rules and restrictions.

We will continue to add more resources as needed behind Kemp. 

Kemp is a great product to have in our organization.

For our use case, it provides an additional security layer by using the reverse proxy process to protect my real servers. Using Kemp as a front-facing service appliance, it allows me to have the flexibility of swapping out real servers behind the scenes without any intervention from my network team.

Using the content rules restriction gives me the power to block off certain sections of the web pages if there is a need to do so. The load balancer aspect will allow me to optimally offload traffic evenly across my servers. 

For now, the reverse proxy feature is a great feature used to protect my public-facing servers. It is configured to restrict/control certain protocols from hitting my actual servers.

Though not a feature of the product, tech support from the company is also a feature as part of the overall solution that is very valuable. I was able to get in touch with an engineer within a few minutes of calling the support line. I was able to resolve my issue pretty quickly once we restructured a few things within the environment.

Overall, the Kemp appliance seems to have performed very well for me over the years.

If there is anything that needs to be updated, the GUI can get a refresh to make it look more like 2020, although it is just a cosmetic change.

It would be a plus if there were a real-time live traffic capture that allows administrators to see the current traffic that is coming into the appliance. Currently, you can only start the TCPdump capture and have the information logged into a file.

Maybe a configurable dashboard to show more detail about each VS service would be welcome.

We have been using Kemp LoadMaster for three years.

KEMP is very stable as we have not had any downtime using this appliance.

Scalability-wise, it works very well for me.

Very pleased with the experience of talking to the tech support team.

We have another solution in place and we are currently planning to retire it, now that Kemp has been implemented.

The selection was made before I came on board.

It is a great product and service support is awesome.

On-premises

Other

Our primary use case is for load balancing traffic for solutions such as Exchange and Skype, as well as for web servers using HTTP and SMTP.

Another team is in charge of operating this solution.

Most valuable features of the KEMP Loadmaster:
ready-made templates for various well-known applications
stability of the product

We would like to see them improve the security by putting a well trusted and very efficient WAF inside the appliance. They currently use an open-source solution for this, but it would be great to include a more secure one because it would be a complete solution in terms of load balancing and security. We are currently researching WAF solutions to implement for our perimeter, so it is on the radar for our model.

The GUI is rather technical and complex, so it could be improved by making it simpler and more user-friendly. This is a very powerful solution that gives you an edge, but some of the features are hard to understand. For example, the configuration values are difficult. The templates help in this regard. Each value is explained in the documentation, but it still needs to be simpler.

I would like to see Active Directory integration for authentication of the admin role, so the usernames are not on the local appliance.

I have been using this solution for four years.

This solution is very stable. If I had to rate it out of ten then I would give it nine-point-eight.

We have the virtual appliance rather than the hardware, so in our case, scalability is easy. It is just a matter of licensing. If you want to add more CPU and RAM then you just upgrade your license and give the virtual machine more resources.

For the hardware appliance, my understanding is that it can scale depending on the environment.

They even have software that can turn any bare metal server into a hardware appliance.

We have six deployments across six offices, and in total there are approximately four thousand users. We do have plans to increase usage as we consolidate some of the servers in our private cloud. This will mean that more users are hitting the same office.

The technical support is great. They are knowledgeable on the technical level, responsive, and give you the solution very quickly. The troubleshoot the issue until the problem is solved.

They communicate by email and by phone and can log in remotely. They send us updates about new versions. 

The initial setup of this solution is simple.

They have very good documentation available on their website. The have templated well-known applications to help with load-balancing, and these help you a lot. One example is that they have templates for Exchange.

The return that we get for the money that we pay is very high.

This cost of this solution is not high, and cheaper than their competitors.

The license varies according to the number of megabits. For example, a 200Meg license can handle two hundred megabits per second, concurrently. If you need more then you just upgrade the license.

This product does what is advertised.

In terms of the value you get for the amount of money you pay, this is the number one solution.

For anybody who is implementing this solution, there is nothing to worry about. This product is mature, the documentation is there, and the support is very good. My recommendation is to get the virtual appliance instead of the hardware because it is easy, and that's what we have experience with. You get the same features and it is easy to scale and add more resources.

I would also suggest taking a backup of the configuration just in case they misconfigure something later. It is a complex configuration and if something goes wrong when somebody is changing it, it will break the traffic. You should be very careful when making changes to the configuration.

I would rate this solution a nine out of ten.

We use an on-premises Skype for Business Server VoIP service that utilizes the Kemp LoadMaster LM-2400 for service resiliency. This allows our three front-end servers to seamlessly support our service. We never miss a call and our chat service is always ready as a result.

Kemp has a pre-made virtual service profile that perfectly fits our use case so the initial setup is quite easy. We also have expanded the use of the LoadMaster to accommodate a number of ancillary services that also require resilience.

The Kemp LoadMaster is easy to set up, well documented, and very easy to maintain. It has done a flawless job supporting our Microsoft Skype for Business Server VoIP services, as well as expanding to cover a number of other services that require load balancing.

The LoadMaster has helped to keep our Voice over IP services in-house, which has produced tremendous savings versus hosting our services in the cloud. This has allowed us to devote our resources to other projects, increasing our overall effectiveness.

The load balancing features of the LoadMaster are the best we have used.

Failover is seamless and our services are rock solid. Kemp maintains a library of templates pre-configured for a number of services, including Microsoft Skype for Business Server. This makes configuring the virtual services very easy. It also makes it very easy to add additional virtual services as you find new use cases. The convenience of being able to download new or updated templates from Kemp's support site cannot be understated.

If I had to pick an area for improvement, I think it would be direct integration with the template library. At present, you need to download the templates from the Kemp support portal and then upload them onto the LoadMaster. It would be much easier to have the management interface directly integrate with the Kemp Support library, allowing you to choose the desired template from the online catalog to then directly download to the LoadMaster.

We first implemented our Kemp LoadMaster eight years ago when we launched a new VoIP project that required load balancing for enhanced reliability.

The stability is rock solid. We have only experienced one issue in eight years. Kemp support was all over it and got us back online in no time.

For our organization, the LM-2400 is perfectly sized. I'm sure it has an upper limit but we have not gotten anywhere near it yet.

Kemp tech support has been absolutely fantastic. 

We have had one hardware issue, which over a span of eight years isn't bad at all, and one setup question. Both of these issues were handled quickly and to our satisfaction.

Previously, we had been using a Barracuda load balancer. It was nice but the management was not as easy to use and it was not quite as reliable as we would have liked.

The initial setup was very straightforward. The virtual service templates provided by Kemp make setup a snap!

We used a vendor team but our assigned technician was not familiar with networking or load balancing. I ended up taking over the setup and it couldn't have been easier.

The Kemp LoadMaster is a tremendous value. It works well and is easy to set up and to maintain.

Barracuda and F5 were evaluated as well. The performance and value were found to be much better with the Kemp LoadMaster.

The Kemp LoadMaster just works. It is extraordinarily difficult to suggest any changes that might improve its feature set. Go with Kemp, you won't regret it!

On-premises

We use it to load balance our ADFS serves. We also have it set up at our DR location when we need to switch over to DR. We have it set up and just flip the server over and since we have it set up at DR, once the IPs are swapped to the new DR IP range it picks up and starts working in our DR location.

We also use it for our main application. We have multiple app servers that people log on to which allows us to keep the logins spread out among the servers. And if we need to take one down we can force the user to one server. 

It was a total mess using the Windows Load balancer, it was not easy to work with. Switching to Kemp has made our lives so much easier. We can now swap machines and users around based on the needs if something goes up and or down. We are allowed to take machines up and down as we please. We can also take machines to DR and use the same thing at our DR location. It has improved our DR and emergency issues and almost eliminated it. It's hard to believe we can cut it down to almost no time. Kemp has made it so much easier. I would recommend it. 

The feature that allows us to easily disconnect a server when we need and bring back online is the most valuable. It's a click of a button. This allows us to keep all systems up. We can then run updates, perform reboots whatever we need to one of the servers without taking production down.

In the old days, we had to kill both servers and reboot only at a certain time. Now, we can do it as we please, and when the server comes back up, we check to see if the green button shows and we move onto the next. This feature allows us to do work and keep things running.

It works well, we really can't think of anything to make it easier They have templates that you can import that do most of the work for you anyways.

If I had to change something it would maybe be to have a little better reporting graphics that show more details in the reporting. It seems to be a little small in the graphic, and I'm not sure if possible but maybe a GUI page that one can use to monitor if any server goes down. And not sure a full login, so we can login to another page if something happens. Besides better GUI things i'm not sure. 

We have had it for about 3+ years.

They run with no issues, the only time we had issues was when the user rebooted by accident. The product runs with little overhead to servers. 

Allows for the growth of other virtual services with no issues at all.

Anytime we have issues they are quick to respond and we are giving a tech that knows the answer. We are not handed off to level 1 and then level 2 two days later. They know their stuff from the get-go. 

Microsoft LB and was recommended by a Vendor we used for a project. 

The setup was straightforward, support was a dream to work with.

Kemp PS helped and they were amazing, 

Not sure about exact numbers but the time and effort we don't spend dealing with it, makes up for it. 

You won't need anything they offer great support and licensing was super easy. 

The only thing we evaluated was what level we needed for our needs. 

I recommend Kemp to all, product works great and makes jobs easier. 

On-premises