LogMeIn Pro Reviews

In my company, we install or deploy LogMeIn Pro so that when our customers call us for support, we connect to the endpoints and we work to meet our customers' needs.

I like the solution's easy deployment phase.

The high pricing of the product is its only shortcoming that needs improvement.

I have been using LogMeIn Pro for five years. I don't remember the version of the solution.

I have a good impression of the product's stability.

Scalability-wise, I rate the solution a ten out of ten.

Four people, consisting of engineers, users, and admins, in my company, use LogMeIn Pro.

In the past, my company used to use another solution, the name of which I can't remember. My company switched from the previous product it relied on to LogMeIn Pro since it was much more expensive than LogMeIn Pro.

The setup phase of the product was simple.

The product's deployment phase is easy.

The deployment of the product could be done in five minutes.

When the email sent by our company to a user or customer is opened at the end, the steps in the deployment process come to an end.

The solution is deployed on the cloud.

My company did seek a consultant's help for the product's installation phase.

ROI-wise, the product is not worth the money my company paid for it.

The product falls on the higher side of the price spectrum.

My company needs to make annual payments toward the licensing cost of the product. There are no extra costs in addition to the standard license fees of the product.

I did not evaluate any other options before the selection of LogMeIn Pro for my company.

I recommend the product to those planning to use it. LogMeIn Pro is a good and simple system.

I rate the overall product an eight out of ten.

I'd say, the reliability and ease of use are the most valuable features. You can get going in no time.

There is nothing like seeing the problem, when the customer reports a problem. Nothing like seeing that problem in action. When you are on the other end, when you are the customer, when you are trying to talk to, let's say, Dell, or anybody else, then you take LogMeIn, to enable them to look at my computer, and then they know exactly what is going on; then the problem is resolved very quickly.

So, this has probably saved, I would say, you can even count it up for a big company, years worth of time, cumulatively speaking, when you take multiple employees into account. Otherwise, problem solving is very, very difficult.

When using LogMeIn, you need a separate chat window. Also, you cannot talk when the other party is able to see your laptop, or vice versa. When you're really trying to communicate, you're better off actually typing, "Hey, don't do that." "Go here." Something like that. Having a nice chat window would be ideal.

I have had no problems with the LogMeIn stability, and in terms of usage, I've used it numerous times, but have had no problems.

The way I think it works, you can deploy it across an organisation, so from that standpoint, I have not had a problem. Some companies use GoToMeeting. My current company uses GoToMeeting as an alternative. LogMeIn came later. Both are pretty highly scalable solutions.

I have no experience with technical support.

I've been using these things for many years, so previously, I've been using GoToMeeting, which has a different purpose.

There is one other product that they made it ultratrivial: You just get a URL, and you just type it and go.

The setup was very, very easy. So, from that standpoint, it's very simple; just some client downloads on your laptop, and within minutes, you're in business.

Even though there are competing products, I would not hesitate to go with LogMeIn.

The benefits I looked for are:

• Number one, the product works reliably, as promised.
• Number two, the simplicity aspect of the product.
• Number three, if there are any self-service videos. If there is a problem you don't quite understand, look at a training video. So you're not sitting and reading, or trying to call somebody.

There are several alternative setups available, which are probably cheaper. I would ask any potential customer to check more and more; to evaluate it carefully, for multiple features administered, and then make sure that it works every time. Because, as this is a frequently used product, you don't want headaches with it. It is not like something else, numerous people are using it, and numerous people are using it frequently. So, you don't not want trouble with this kind of product. Otherwise, too many people will be calling you.

Everything from remote access to my computer, to helping my 91-year-old dad on his computer.

Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done. Then, my dad is 91, and he needs lots of help, so being able to log in and share the screen with him is a big benefit.

So not having to drive up to my office at night to work, and not having to drive over to my dad's house to help him on the computer.

The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.

I think it's been stable. There have been times when it has been down, but they are very few and far between.

It's able to handle what I do.

When I've had to call for help they've been really good.

I used GoToMyPC. LogMeIn had better pricing for the number of computers that I needed to do, and I think the desktop app is nice with LogMeIn Pro. I used them at the time for quite a while, and then I chose to go with LogMeIn Pro as a full-time solution.

It's pretty straightforward. I set up new computers all the time or replace ones out. It's pretty easy.

It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great.

GoToMyPC was the big one.

Most companies can do better on their user interface, just because if it's got any complexity to it, if it's not intuitive, you're just not going to get or keep as many users. So user interface is always going to be something that companies need to work on.

I'd say it's a 10 out of 10. There's room for improvement, but for what I need it for, it's great. They just need to make the user interface a little more intuitive, a little more easy to use, especially for some of the additional things, besides the remote access.

I am not a power user. I can login to my office computer when I am at a remote location, primarily just from my laptop at home. I actually have my laptop in LogMeIn, but I never go the other way, I just login to my main computer remotely.

It is pretty simple. I can login to my office computer, go into all of my software, and work from a remote location, as well as look up stuff: mail and stuff like that.

The ability to login remotely, which is pretty opposite. That is the important part. 

I can't talk to anyone over the phone via LogMeIn. Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.

I have not had stability issues lately. I was having issues when I was typing into a word document. It would start filling into what I had already typed, but I have not experienced that in a while, so I think that has probably been corrected.

I don't need scalability, because I'm a one man band with a one-to-one computer.

I have never been able to talk to anybody. As I recall, there is no phone support. I have not had any issues with support, but I was not able to talk to anybody. 

No. This solution was recommended by my IT guy eight to 10 years ago.

It must have been straightforward. My IT person set it up for me. It is a friendly program. The only problem I had was I needed help one time setting my audio on the remote computer.

It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit. However, I just bite the bullet.

I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.

It was picked for me by my IT person.

I also use GoToMeeting, but I don't hold meetings with it, I just use it to view meetings.

I would recommend LogMeIn. Over the years, I have just had minor technical issues. I am happy with the product.

• User interface
• Velocity

We are using LogMeIn for our IT Management. For while, we were just doing some tests and we will decide what we will do soon.

• Remote Access for external and internal customers.
• Remote Management for support to staff in our company.

For at least five years.

No issues.

No issues.

Yeah.

Customer Service:

An eight out of 10.

Technical Support:

An eight out of 10.

I have been using some open source options, like TeamViewer.

No, I did it alone.

Approximately 30%.

It is very good.

Yes, options with Remote Access and Meeting.

I used this solution for support. I would log into the client when they had an issue, which gets you into the work station. From there, I could fix whatever issues there were.

It is pretty much the same as any other remote access product.

This is a product that had all of the features, to begin with. They were one of the first in this space. Now, all of the other solutions seem to be catching up to it, and they've pretty much all got the same thing now.

It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in.

I had been working with LogMeIn Pro for seven or eight years. We are no longer using it in the company.

This is a very reliable product and I've never had it crash.

This is a scalable solution and we use it amongst a bunch of clients.

We'd use it on one computer for one person, and we would use it on 50 computers for one company. You just get your dashboard and everything listed there. You can just add a computer as you need.

This product is definitely better for bigger companies. You can install a client on every one of their machines and log in when you need to.

I've never had to use technical support for LogMeIn Pro.

I have used their VPN solution, Hamachi, before, and I had to contact technical support about it on just one occasion. We no longer use it.

We started with LogMeIn pro but have since switched to Splashtop because it's cheaper.

There is a client that installs on the client machine and all you do is download it, then double-click to install it.

I did not deal with the financial aspect but my impression is that they are more expensive.

I would rate this solution a ten out of ten.

Going between two computers, my home laptop, and my office desktop.

Being able to get my documents when I'm away from either my home computer or my office desktop.

It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there.

Pricing. It's been going up for just going back and forth between two computers. That's crazy. I don't use it for anything else.

Stability has been good.

I've only got the two computers registered, and I can go back and forth between them.

I haven't called them for support.

I did not use anything else before this. This is my first solution.

From my memory, it was pretty straightforward. Just download the program, you're done.

Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source.

It seems to be getting expensive for me to look back and forth. That's my only complaint. I don't use any other products on the deal. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day.

I just googled it. I chose it because of the pricepoint.

It's remote access, it's easy to do.

Go online, check pricing to see if it can be competitive with anyone else at this point in time.

Remote access into computers and the ability to save the passwords to make remote access easier and faster.

I am able to remote in from another floor into a users computer without having to leave the comfort of my own desk.

The UI could be a little bit more robust.

One year.

No problems.

The customer support was great. Any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had.

I would rate the level of service as excellent. Response and resolution was handled professionally.

The initial setup was straightforward. Easy to follow and the instructions were clear and detailed.

Using this product has helped me keep track of prior users of the computers. We have remote users in different states and made working with them easy as I can manually take over the computer and resolve the issue.