LogMeIn Pro Reviews

Everything from remote access to my computer, to helping my 91-year-old dad on his computer.

Being able to remote access my computer means I can work at night from my house, so I can catch up and get stuff done. Then, my dad is 91, and he needs lots of help, so being able to log in and share the screen with him is a big benefit.

So not having to drive up to my office at night to work, and not having to drive over to my dad's house to help him on the computer.

The user interface needs improvement. Mostly, it's pretty intuitive for what I need to do, but the extra elements to it seem very complex, so I don't really try to even use those. For example, document sharing, file stuff. I can do the log-in part, but the additional features are kind of complex.

I think it's been stable. There have been times when it has been down, but they are very few and far between.

It's able to handle what I do.

When I've had to call for help they've been really good.

I used GoToMyPC. LogMeIn had better pricing for the number of computers that I needed to do, and I think the desktop app is nice with LogMeIn Pro. I used them at the time for quite a while, and then I chose to go with LogMeIn Pro as a full-time solution.

It's pretty straightforward. I set up new computers all the time or replace ones out. It's pretty easy.

It's pretty fair for up to five computers I think (it might be three - it's either three or five). After that, it gets a little expensive, so if they could get a little bit more aggressive on how many computers you can add in, that would be great.

GoToMyPC was the big one.

Most companies can do better on their user interface, just because if it's got any complexity to it, if it's not intuitive, you're just not going to get or keep as many users. So user interface is always going to be something that companies need to work on.

I'd say it's a 10 out of 10. There's room for improvement, but for what I need it for, it's great. They just need to make the user interface a little more intuitive, a little more easy to use, especially for some of the additional things, besides the remote access.

I live in one state and I connect to my computer that is about five to six states away on a daily basis. We are a convenience store chain, we've got 69 convenience stores, and I use it to remotely connect to them as well, to support our back office software.

Our whole business operates off of the internet. For example, one our stores is located in Ashland, Kentucky. Let's say our store in Berea, Kentucky, which is about three and a half hours away, has a problem where it's simply a check-box that needs to be marked. I, or one of our other support technicians, can log into the computer in Berea from anywhere in Kentucky, or from another store, and check the box and, in a matter of seconds, be done with the job and have corrected the problem. Whereas before, we would have had to have driven all the way to the location and have used up an entire work day to check a box. It's a major time saver.

It just saves us a ton of drive time to correct issues with our back office software spreadsheets. We can correct anything, and I can work from anywhere and correct problems, and walk people through things. I can use it for training, which I have done. As a person sits in front of the computer they can watch what I do, or I can watch what they do.

The remote connection is the most valuable, but we also use it for file transfer, that would be probably the second most valuable. The remote connection is a major time saver, it saves us from having to drive to each location.

I haven't really found anything that I would want to improve, it meets all of our needs. If I had to point out one thing, it would be that it is expensive.

No, we've never really had any issues with connections, or being able to access the website. We've never really had any problems.

No, we've not had any issues. As of right now, we're able to access every computer that we need to access.

I've not had to contact technical support for anything.

No, we did not have a previous solution. We found LogMeIn - we also used the non-Pro version. We found it and it has been the best fit for us and we've not tried anything else. I don't foresee us trying anything else. I use the iPhone app, I use the iPad app. While I'm riding in a vehicle, I can use the iPad app to connect and resolve issues, that's why I've never really needed to try anything else.

It's very simple, very simple to set up. It's even simple to remotely add a computer to our group. We can send a link to that computer and they just follow the prompts on the screen and they are ready to go - we can access it. It's very user-friendly.

It is expensive, but in the long run we still come out ahead, because it saves us so much labor and downtime driving from one location to the other. In the end it's well worth the expense.

To my knowledge, we did not evaluate any other options.

Do it, don't hesitate, just do it, because it will be worth it.

If I could give it an 11 out of 10 I would, but I definitely give it a 10. It saves me time, it saves me headaches, it saves me a lot of problems, and I'm able to fix things quickly and move on. I can get in and out of the computer without anyone really even knowing that I fixed something. 

It's just the ease of use and the time it saves, I couldn't ask for a better software to do what we need it to do.

I use it to log in between computers when I'm remote, and we share it with our employees so they can log in as well.

It gives us mobility. Most of our processes are in our main accounting software in our office. So, whether I'm there or I'm in Chicago or Philadelphia or Boston or wherever I might be, I can get access to it. If I get a customer that calls me while I'm traveling, I can actually get to the information by using it.

The biggest thing is the flexibility, you can use it as long as you can get an internet connection. You can use it pretty much anywhere you're at. It just makes it a lot easier. We are a small staff, and if nobody is in the office, LogMeIn gives us secure access to get in there.

The automation, where you don't have to keep entering the password and you can pull up the login client. That's the best thing because it just makes it simpler to use. You don't have to remember the password and the login all the time. Once you get it in there, it's in there, and you can go about your business.

It's never cheap enough. If we got it for free, that would be perfect. But I know it's not and won't be free. It's always going to be too expensive for me because we're a small company.

I have not had any issues with the product. Any time I have issues, it has to do with the machines that we're using.

We're using it for access. We don't use it for storage or file transfers or anything like that. It's adequate for what we do.

I don't have any problems with it. I have never had to call and get support because it's pretty simple to use and understand how it works. I have no complaints, to tell you the truth.

I never have used another solution. It always worked. It's working. I understand it. The only time I would change is if the price got prohibitive enough to make me look for something.

Personally I don't remember (it's been many years). Apparently, it's not too complex because I was able to do it. I don't think it's that complex.

We're paying $839 a year, so we're paying about $70 a month. We're using the smallest version of Pro. But like I said, it's easy to use. We just don't have any qualms with it at all.

We could set up our own access, but we're small and for what this costs us, it's worth it.

I've been using it for 10 years. I used it at another company before we started our company, and I didn't even look for anything else when I did it the second time. I just went to LogMeIn and signed up. I needed something that I knew was going to work, and I had previous experience with it, and I liked it, didn't have any issues, and I was familiar with it.

I would tell others who are looking into this solution that I feel that it's a secure solution. I never had any issues with its security element. I think that it's very simple to use. I think it is user-friendly, and you can work between computers pretty well on it, which is the most important thing to us. 

It gives you a lot of flexibility when it comes to travel. It doesn't matter where you're at. I mean, I traveled overseas to Vietnam and was able to log in. You log in from anywhere in the world. So from that standpoint, it gives you access 24/7 no matter where you're at. I use it a lot from home if I'm working at night. The flexibility and the usability is probably the best part.

I give it a 10 out of 10 because I haven't had any issues with it at all. It is not something I worry about.

I'm probably the first to try something new, as well. I do know there are other ways we could do it without having to spend that kind of money. But it's not worth the effort right now for what we would save. 

Going between two computers, my home laptop, and my office desktop.

Being able to get my documents when I'm away from either my home computer or my office desktop.

It's the only product I need to be able to get to my office Outlook, to get my emails off that particular computer. Going the other way, sometimes I'll go to my home computer to do adjustments to my accounting system there.

Pricing. It's been going up for just going back and forth between two computers. That's crazy. I don't use it for anything else.

Stability has been good.

I've only got the two computers registered, and I can go back and forth between them.

I haven't called them for support.

I did not use anything else before this. This is my first solution.

From my memory, it was pretty straightforward. Just download the program, you're done.

Pricing has been going up for just going back and forth between two computers. Last year I called and complained, they gave me a deal. This year, it's gone up to $350. I'm looking for a new source.

It seems to be getting expensive for me to look back and forth. That's my only complaint. I don't use any other products on the deal. Come up with a different level of service for just communicating with two computers; I use it, maybe, five minutes a day.

I just googled it. I chose it because of the pricepoint.

It's remote access, it's easy to do.

Go online, check pricing to see if it can be competitive with anyone else at this point in time.

Remote access into computers and the ability to save the passwords to make remote access easier and faster.

I am able to remote in from another floor into a users computer without having to leave the comfort of my own desk.

The UI could be a little bit more robust.

One year.

No problems.

The customer support was great. Any issues I encountered were responded to in a timely manner and they were able to resolve any issues that I had.

I would rate the level of service as excellent. Response and resolution was handled professionally.

The initial setup was straightforward. Easy to follow and the instructions were clear and detailed.

Using this product has helped me keep track of prior users of the computers. We have remote users in different states and made working with them easy as I can manually take over the computer and resolve the issue.

The most valuable feature is the ability to seamlessly launch a Calling Card on a user’s desktop to quickly and securely access their computer with reboot integration and data transfer.

We previously used a VNC client, which was not secure. It was buggy and did not provide automatic reconnection. LogMeIn allows us to work more securely with remote clients.

I would like the ability to “Remote” into a machine without the Calling Card being activated.

We have used LogMeIn for 2 years.

With our recent Windows 10 rollout, there was a rough patch, but that has been corrected.

We have not encountered any issues with scalability.

I rate technical support a 10.

We used previous solutions for the reasons mentioned.

Initial installation and setup was very simple. The backend interface is very user friendly and the support techs were very helpful when needed.

Do not dive straight in to a full-scale user license unless you constantly have users logged in.

Document and train. It is a very easy tool to use, but proper training needs to be implemented.

I am not a power user. I can login to my office computer when I am at a remote location, primarily just from my laptop at home. I actually have my laptop in LogMeIn, but I never go the other way, I just login to my main computer remotely.

It is pretty simple. I can login to my office computer, go into all of my software, and work from a remote location, as well as look up stuff: mail and stuff like that.

The ability to login remotely, which is pretty opposite. That is the important part. 

I can't talk to anyone over the phone via LogMeIn. Everything has to be done over the web, via email, or something like that. You can't talk to a human being. That bothers me a lot.

I have not had stability issues lately. I was having issues when I was typing into a word document. It would start filling into what I had already typed, but I have not experienced that in a while, so I think that has probably been corrected.

I don't need scalability, because I'm a one man band with a one-to-one computer.

I have never been able to talk to anybody. As I recall, there is no phone support. I have not had any issues with support, but I was not able to talk to anybody. 

No. This solution was recommended by my IT guy eight to 10 years ago.

It must have been straightforward. My IT person set it up for me. It is a friendly program. The only problem I had was I needed help one time setting my audio on the remote computer.

It is pricey. When they renew me, they always boost it up, I call them and they cut it back a little bit. However, I just bite the bullet.

I have a tiered pricing. If I wanted to subscribe for three years, I will get a discount for that.

It was picked for me by my IT person.

I also use GoToMeeting, but I don't hold meetings with it, I just use it to view meetings.

I would recommend LogMeIn. Over the years, I have just had minor technical issues. I am happy with the product.

I used this solution for support. I would log into the client when they had an issue, which gets you into the work station. From there, I could fix whatever issues there were.

It is pretty much the same as any other remote access product.

This is a product that had all of the features, to begin with. They were one of the first in this space. Now, all of the other solutions seem to be catching up to it, and they've pretty much all got the same thing now.

It would be helpful if there were more things that you could do outside of having to log into the machine, such as being able to raise a command line and reboot the computer if, for whatever reason, it doesn't want to let me in.

I had been working with LogMeIn Pro for seven or eight years. We are no longer using it in the company.

This is a very reliable product and I've never had it crash.

This is a scalable solution and we use it amongst a bunch of clients.

We'd use it on one computer for one person, and we would use it on 50 computers for one company. You just get your dashboard and everything listed there. You can just add a computer as you need.

This product is definitely better for bigger companies. You can install a client on every one of their machines and log in when you need to.

I've never had to use technical support for LogMeIn Pro.

I have used their VPN solution, Hamachi, before, and I had to contact technical support about it on just one occasion. We no longer use it.

We started with LogMeIn pro but have since switched to Splashtop because it's cheaper.

There is a client that installs on the client machine and all you do is download it, then double-click to install it.

I did not deal with the financial aspect but my impression is that they are more expensive.

I would rate this solution a ten out of ten.