LogMeIn Pro Reviews

It's one means for the IT team to address issues that our staff might have. That's our primary thing; getting to them. Some of them are on the road all the time, so it's an easy way for us to get to them, and figure out what's going on.

The management part probably needs improving. It can get a little cluttered. That's probably the biggest area for improvement, at least from my perspective. When I go in there sometimes, it's a little difficult to figure out where it is. Maybe it's because I don't personally use it all the time. I think that's one area I think it can really improve on.

We've been using this product for about four or five years now.

For the most part, it is stable. We haven't had any major issues, or noticeable issues. I'm sure it happens on and off, but it's nothing that I can complain about.

It is scalable. It is. We have about 200 employees. As part of our deployment, when we provision a system for somebody, it goes in as a default; definitely. As we need it, obviously it's a way to get to them.

We haven't really had to contact the technical support much, which is probably a good thing. At least I'm not aware of any instance where we have had to get in touch with them. My guys basically take care of it, so I don't know. I haven't heard of any issues in terms of having to contact support.

The setup is very straightforward. We have been doing it for a while, so now it's second nature.

I think it can bring a lot of value. I'm sure there are other products out there worth looking into. In our experience, we haven't had any issues. It's been stable. We're able to get to it, and it helps us run our business and service our employees better. I would definitely recommend it.

• User interface
• Velocity

We are using LogMeIn for our IT Management. For while, we were just doing some tests and we will decide what we will do soon.

• Remote Access for external and internal customers.
• Remote Management for support to staff in our company.

For at least five years.

No issues.

No issues.

Yeah.

Customer Service:

An eight out of 10.

Technical Support:

An eight out of 10.

I have been using some open source options, like TeamViewer.

No, I did it alone.

Approximately 30%.

It is very good.

Yes, options with Remote Access and Meeting.

It allows me to work remotely from home, a couple days a week, instead of being in the office. That's it, that's the reason.

It creates better morale for the employee, by allowing the employee to work from home, rather than their having to drive to the office. It's filling a need within our organization.

It improves time and efficiency, both.

The fact that it's easy to log into, it's easy to manipulate from screen to screen. It does everything that we want it to do.

I can't really think of anything that needs improvement. There isn't anything that I don't like about it, or that I have found that I wished it would be different.

I do have some issues every now and then, but I believe that it's on my host computer at the office, I believe it's on that end. LogMeIn cannot connect to it because its gone offline, or it's stuck. It needs to be shut down and restarted. But I don't think that's a LogMeIn issue, so I would say it's very stable.

No issues with scalability.

I may have used them in the very beginning, but I haven't needed to in years. But when I did, they were very good.

No previous solution.

It was very straightforward.

I think it's competitively priced. I haven't priced it out since we started with it, but the yearly subscription fee is worth it. It's not outrageous, and I believe that it's worth it for our company to pay the fees for the use of the product.

This product was recommended by somebody that my boss knows. He may have looked at something else, I'm not sure. But since we had such good feedback from someone about this product, we went with it.

In terms of advice to others looking into using this product, I would say if you have any questions, I think that you can google specific questions, or you can call for support. Your answers, or anything you might need to know, are very readily available. And it's very user-friendly.

All I can say is I'm really happy with it. If we had to find something else, I guess we would, but I can count on it. It allows me to do my job, and that's what I need to do. I don't think too much about it. I don't have issues with it. So I'm very happy with it.

LogMeIn allows me to quickly and efficiently assist my users across the United States. The interface is very easy to use. It clearly shows all workstations I have access to. It allows me to set up groups of computers and give limited access to them.

It allows the IT department to be more mobile and assist from any location.

Would like for the client to be searchable.

I have been using LogMeIn for over 3 years.

Product is stable in all of our computer environments.

I have called tech support and my issue was resolved quickly.

5 stars.

I have used Bomgar and LogMeIn was more cost effective and had a great ROI.

We implemented in-house.

We looked at TeamViewer, Bomgar and decided on LogMeIn.