Lucidchart's capabilities for visualizing and understanding process flows or workflows is excellent. The way that you put together the parts of charts and edit the chart are all very intuitive and easy to use.

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Buyer's Guide

Lucidchart

January 2026

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Kevin Heires

Product and Materials Manager at Case Systems, Inc.

Dec 27, 2020

Lucidchart's capabilities for understanding workflows is high. I use a couple of different programs, like MindManager, and what I like about using Lucidchart is that it is all web-based. So, I can quickly go into a web browser, drag and drop a bunch of files, pictures, or notes, draw some flow lines, and rapidly be able to create a visual representation of what I am trying to do. As a product manager, I can quickly organize thoughts that way and show people what we are working on.

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reviewer1478637

CEO at a consultancy with 1-10 employees

Dec 27, 2020

We are using Lucidchart a lot for documenting things, such as processes, systems, new teams, etc. Its ability to document processes is great. Some of the major pluses are the sheer number of templates and the flexibility in the types of things that you can document. This is a benefit because we are able to structure it in whatever format we want. So, we can take a template that maybe was designed for something different and not have to create it from scratch. We just modify it for our purposes.

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reviewer1478640

Business Analyst at a real estate/law firm with 201-500 employees

Dec 27, 2020

Ease of use is especially critical because if I am conducting brainstorming sessions with my team, I have to be able to quickly put things on the monitor so that I don't lose their attention and focus. Ease of use is definitely helpful when I do that... The fact that I don't get lost within the software and am able to quickly generate visuals onscreen, so that it doesn't break the momentum, is a huge win.

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Emilia Maria D'Anzica

CEO at growthmolecules

Feb 4, 2021

The most valuable feature is the ease of use, and just being able to drag and drop.

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Arthur G

Director, People Systems and Data at a wellness & fitness company with 10,001+ employees

May 24, 2021

One of the features that I really like is the collaboration aspect of it. During the pandemic, it's very important that we're able to collaborate virtually.

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Sivaprakasam Gnanam

Product Designer at a tech services company with 51-200 employees

Nov 28, 2022

Creating flowcharts and documentation is easy to do and the results are very nice.

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Sankalp Nigam

Software Engineer at a tech services company with 1,001-5,000 employees

May 30, 2021

It's very easy to use. I didn't go through any tutorials or any documentation. It was very easy for me to start. It is intuitive. Right after logging in, I was able to quickly just drag and drop and do the things I wanted to do, without any prior knowledge of the solution.

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Lucidchart Cons review quotes

Mayank Thakur

Product Lead at Moglix

Feb 9, 2020

I don't know if I will be able to add some animations if I want to. I believe the problem may be the program's process flows but if I want to transfer it into a PPP or any other document, I can only do image transfer.

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it_user1417329

Managing Partner at Seegmiller Gardner, PLLC

Sep 8, 2020

When you want to add text to a connector arrow, I have not figured out how to position the text vertically. It always wants the text to stay horizontal.

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Scott Rogers

Director of Strategic Accounts at a marketing services firm with 11-50 employees

Dec 22, 2020

Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful.

Free Report: Lucidchart Reviews and More

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Kevin Heires

Product and Materials Manager at Case Systems, Inc.

Dec 27, 2020

It would be nice to have more features that help me visually present information. Since I use it as a canvas, my use case for it is probably very specific. I use it as a way to present information to people visually on a large mind map. So, it would be nice to be able to have more graphical things to clean it up, like a header, banners, or something to help draw attention to certain areas. I would also like more infographic-like features, because I am kind of limited to float chart shapes. This makes the solution a little cumbersome.

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reviewer1478637

CEO at a consultancy with 1-10 employees

Dec 27, 2020

The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been our problem with it. We were in contact with one of their representatives, but he just kind of disappeared one day and we couldn't find him anymore. He has not been responsive to email.

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reviewer1478640

Business Analyst at a real estate/law firm with 201-500 employees

Dec 27, 2020

I wish there were a lot more automations. For instance, if I'm using a project management software to list out all my WBS [work breakdown structure] I wish Lucidchart had the functionality where it would take all the numbering and generate a tree diagram. Something like that would help so much, but right now it's still a manual task...

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Emilia Maria D'Anzica

CEO at growthmolecules

Feb 4, 2021

The layering is something that can be improved because sometimes, it is confusing for me when I'm trying to get to the layer that I want to edit.

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Arthur G

Director, People Systems and Data at a wellness & fitness company with 10,001+ employees

May 24, 2021

If it could be a little more visual, in terms of being able to make it stand out a little bit more, then that would be helpful.

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Sivaprakasam Gnanam

Product Designer at a tech services company with 51-200 employees

Nov 28, 2022

I would like to have access to more colorful and more vibrant icons.

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Sankalp Nigam

Software Engineer at a tech services company with 1,001-5,000 employees

May 30, 2021

Although it comes with a lot of pre-existing tools, it would help if it had some more design templates. By now, they must know what kinds of things people are trying out, and that should help them create more templates. I would also like to see a little more automation.

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