The product is very scalable and stable when used as a help desk once it is built out.
ManageEngine SupportCenter Plus is valued for ITIL compliance and billing features, alongside useful reporting capabilities. It continuously improves based on user feedback, though lacks a cloud-based option. The scalable solution, once configured thoroughly, is stable as a help desk but involves complex setup needing specialists. Its low initial cost is offset by customization fees. Limited templates and absent project management features indicate potential for enhancement to boost user accessibility and efficiency.
