The product is very scalable and stable when used as a help desk once it is built out.
ManageEngine SupportCenter Plus offers ITIL compliance and billing features while being cost-effective. Continuous improvements often include user-suggested changes. The software's reporting, scalability, and integration plans, like Microsoft Teams, add value. However, it lacks a cloud version and sufficient templates. Project and portfolio management features are desired, and configuration challenges require expertise. The business model involves low initial costs with customization fees.
