ManageEngine SupportCenter Plus vs Zoho Desk comparison

ManageEngine and Zoho are both solutions in the Help Desk Software category. ManageEngine is ranked #25 with an average rating of 4.0, while Zoho is ranked #6 with an average rating of 8.3. ManageEngine holds a 0.7% mindshare in HDS, compared to Zoho’s 2.7% mindshare. Additionally, 66% of ManageEngine users are willing to recommend the solution, compared to 90% of Zoho users who would recommend it.

ManageEngine SupportCenter ...

Read 5 ManageEngine SupportCenter Plus reviews

194 Views
145 Comparison Views

66% willing to recommend

Zoho Desk

Read 20 Zoho Desk reviews

1,436 Views
804 Comparison Views

90% willing to recommend

ManageEngine SupportCenter ...

Zoho Desk

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Dec 1, 2024

ManageEngine SupportCenter Plus and Zoho Desk compete in the help desk software category. Zoho Desk is preferred for its advanced features, while ManageEngine SupportCenter Plus is known for being cost-effective and supportive.

Features: ManageEngine SupportCenter Plus offers comprehensive ticket management, customizable options, and easy reporting, making it ideal for diverse business requirements. Zoho Desk includes automation, AI-driven insights, and collaboration tools, which create a strong foundation for integrated support.

Room for Improvement: ManageEngine SupportCenter Plus could improve its reporting flexibility, mobile app interface, and additional integrations. Zoho Desk can enhance its user interface customization, expand telephonic solution integrations, and reduce initial setup complexity.

Ease of Deployment and Customer Service: ManageEngine SupportCenter Plus provides both on-premise and cloud deployments, offering comprehensive support that fits different IT environments. Zoho Desk features an easy cloud-based setup and exceptional customer service, emphasizing rapid deployment and flexibility.

Pricing and ROI: ManageEngine SupportCenter Plus is budget-friendly with attractive ROI, presenting a cost-efficient choice. Zoho Desk, though potentially more expensive initially, offers higher ROI due to its comprehensive feature set and efficient support processes.

To learn more, read our detailed ManageEngine SupportCenter Plus vs. Zoho Desk Report (Updated: March 2025).

Buyer's Guide

ManageEngine SupportCenter Plus vs. Zoho Desk

March 2025

Download the complete report

Helped 839,422 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine SupportCenter ...

Ranking in Help Desk Software

25th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho Desk

Ranking in Help Desk Software

6th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th)

Mindshare comparison

As of March 2025, in the Help Desk Software category, the mindshare of ManageEngine SupportCenter Plus is 0.7%, up from 0.4% compared to the previous year. The mindshare of Zoho Desk is 2.7%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

Read full review

Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform

For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk charges in USD per user, per month, whereas Zoho let us pay in Naira (Nigerian currency). Zoho can also identify user locations, letting you leverage existing reviews. These are valuable features that many organizations have adopted Zoho Desk for. We can download the mobile app to see requests and respond from anywhere. It is one of the most improved applications and widely integrated systems I've worked with. You can virtually integrate it with almost anything, like Microsoft Teams and other data applications. The marketplace lets you find native integrations. For example, we have an organization that uses multiple systems and wants to ensure agents don't log in to multiple platforms to see emails. They have a native integration system that takes care of that and works seamlessly.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the ITIL compliance and billing."

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"We have found the reporting in this product to be very useful."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"The product is very scalable and stable when used as a help desk once it is built out."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"The product provides communication features like chats and calls."

"The product has a lot of features."

"The initial setup is easy."

"Zoho Desk offers a wide range of features that allow integration with different systems, enhancing ease of use."

"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."

"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."

"The most valuable feature of Zoho Desk is the parent and child task management feature."

"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."

More Zoho Desk pros

Cons

"The tech support is terrible and that seems to be a part of their business plan."

"I would like to see some kind of project management or portfolio management in a future version."

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"The product is very difficult to use and configure and requires specialists."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"There is no cloud-based version and it would be helpful if it were available."

"The business model for the company is to sell low and charge for customization, education or expertise."

"The solution urgently needs improvement in the display's night mode. When we use the system for a long time, it's very stressful for our eyes. I also need to see improvements that can help to find the assets under a previous owner."

"Zoho Desk should provide more integrations and improve the Zoho project integration."

"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."

"There is room for improvement with the pricing."

"Sometimes support is available according to their time slots and they can't fulfill everything I need them to. They give us a time slot but it's not always enough."

"The solution needs to have more customization on alerts and notifications."

"Zoho Desk needs to be enhanced to support IT service management policies."

"I would like to have integrated support, and integration between the ticketing tool and the project management tool."

More Zoho Desk cons

Pricing and Cost Advice

"The licensing fees depend on different criteria, including options and sizing."

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

"Zoho Desk is a cost-effective solution."

"Price-wise, Zoho Desk is about 35 USD a month per user."

"Regarding pricing, it's 35 USD per user a year and 45 USD per user a month. Under the price, I have access to all Zoho products since it all falls under Zoho One's package."

"The gap is limited, but it should limit the price back bracket so that most start-ups can use it most effectively."

"The solution costs INR 8400 per user."

"Zoho Desk's pricing is more flexible."

"Zoho Desk's cost is pretty much okay."

"For what it does, it's quite cheap."

More Zoho Desk pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.

See recommendations

839,422 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

59%

Computer Software Company

11%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

See all answers

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

See all answers

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

See all answers

What do you like most about Zoho Desk?

The most valuable features of Zoho Desk are archiving queries and analytics.

See all answers

What is your experience regarding pricing and costs for Zoho Desk?

Zoho Desk is a cost-effective solution.

See all answers

What needs improvement with Zoho Desk?

Sometimes, the solution has some email issues in a new data center.

See all answers

Comparisons

ManageEngine ServiceDesk Plus vs ManageEngine SupportCenter Plus

Compared 48% of the time

More ManageEngine SupportCenter Plus Competitors

ServiceNow vs Zoho Desk

Compared 57% of the time

JIRA Service Management vs Zoho Desk

Compared 10% of the time

ManageEngine ServiceDesk Plus vs Zoho Desk

Compared 10% of the time

Freshdesk vs Zoho Desk

Compared 8% of the time

ConnectWise PSA vs Zoho Desk

Compared 6% of the time

More Zoho Desk Competitors

Product Reports

Buyer's Guide

Help Desk Software

February 2025

Download ManageEngine SupportCenter Plus product report

Buyer's Guide

Zoho Desk

February 2025

Download Zoho Desk product report

Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine

With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 30-strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.

Zoho

Sample Customers

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Intel, Sears, Daimler, Essilor, Aon Hewitt, Shop Your Way, CoffeeRocket

Buyer's Guide

ManageEngine SupportCenter Plus vs. Zoho Desk

March 2025

Free Report: ManageEngine SupportCenter Plus vs. Zoho Desk

Find out what your peers are saying about ManageEngine SupportCenter Plus vs. Zoho Desk and other solutions. Updated: March 2025.

DOWNLOAD NOW

839,422 professionals have used our research since 2012.

See our ManageEngine SupportCenter Plus vs. Zoho Desk report.

See our list of best Help Desk Software vendors.

We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.