It is a highly scalable solution. You can easily add more users through the portal within seconds.
Zoho Desk is a highly customizable, user-friendly platform offering seamless ticket management and effective portal features. It excels in capturing inquiries, managing workflows, and integrating with Zoho One, featuring chat and call support. Though scalable with quick deployment, improvements are needed in integration with ticketing tools and enhancing module customization. Greater stability, better Zoho CRM integration, and improved customer support are areas for development.
