Zoho Desk pros and cons

Vendor: Zoho

4.2 out of 5

19 reviews
95% willing to recommend

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Zoho Desk Pros review quotes

Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

Mar 1, 2024

It is a highly scalable solution. You can easily add more users through the portal within seconds.

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Sainath Racherla

Associate Director at a computer software company with 11-50 employees

Aug 10, 2023

The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us.

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Vimal S

Senior Software Developer at Nurture Spark Digital

Mar 22, 2024

The deployment process is swift, typically taking just one day, and includes customization and automation setup.

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Menelio M. Patapat Jr.

Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company with 5,001-10,000 employees

May 30, 2023

The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform.

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Onur Anlargu

Co-Founder at Nordo

Jun 6, 2023

Zoho Desk is very flexible, just like the other applications of Zoho.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Aug 25, 2022

The product is quite stable.

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Vadim Adams

DIrector at Wolflogic

Mar 17, 2023

Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries.

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reviewer2381877

Zoho One Developer at a non-tech company with self employed

Mar 21, 2024

The solution doesn't have any bugs.

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Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

Jul 10, 2023

The product provides communication features like chats and calls.

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Olivier Stas

Operations Manager at Licent

Jun 1, 2021

The ticketing feature is very easy to use, compared to other systems.

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Zoho Desk Cons review quotes

Babatunde-Olugbode

Technical presales engineer at Avetium Consult Ltd

Mar 1, 2024

There is room for improvement in customer service and support. It could be more knowledgeable.

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Sainath Racherla

Associate Director at a computer software company with 11-50 employees

Aug 10, 2023

The solution needs to have more customization on alerts and notifications.

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Vimal S

Senior Software Developer at Nurture Spark Digital

Mar 22, 2024

They could enhance the product’s features to customize the automated email responses.

Free Report: Zoho Desk Reviews and More

Learn what your peers think about Zoho Desk. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.

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814,649 professionals have used our research since 2012.

Menelio M. Patapat Jr.

Zoho Solution Architect / Zoho Senior Developer / Zoho Administrator at a outsourcing company with 5,001-10,000 employees

May 30, 2023

The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement.

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Onur Anlargu

Co-Founder at Nordo

Jun 6, 2023

Zoho Desk lacks lookup fields for the layouts.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Aug 25, 2022

Zoho Desk needs to be enhanced to support IT service management policies.

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Vadim Adams

DIrector at Wolflogic

Mar 17, 2023

Could have slightly better integration between additional functionalities in the Zoho desk.

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reviewer2381877

Zoho One Developer at a non-tech company with self employed

Mar 21, 2024

As per customer requirements, it may have some limitations.

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Sagar Gaikwad

Sr Business Application Developer on Zoho Platform. at Tech Worriors

Jul 10, 2023

The solution should provide an option to autofill some values while creating tickets.

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Olivier Stas

Operations Manager at Licent

Jun 1, 2021

I would like to have integrated support, and integration between the ticketing tool and the project management tool.

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Show 9 more reviews (out of 19)

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Product Categories

CRM Customer Engagement Centers

Help Desk Software

Popular Comparisons

ServiceNow vs Zoho Desk

JIRA Service Management vs Zoho Desk

ManageEngine ServiceDesk Plus vs Zoho Desk

Zendesk vs Zoho Desk

Freshservice vs Zoho Desk

Freshdesk vs Zoho Desk

Spiceworks vs Zoho Desk

ConnectWise PSA vs Zoho Desk

Serviceaide ChangeGear vs Zoho Desk

BMC FootPrints Service Core vs Zoho Desk

ManageEngine SupportCenter Plus vs Zoho Desk

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See all alternatives