We performed a comparison between Microsoft Dynamics CRM and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two CRM Customer Engagement Centers solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"The history of engagement with our customers, including all conversations, has been most valuable when using this solution."
"The most valuable feature of Microsoft Dynamics CRM is the integration with Microsoft Office 365."
"I like the fact that I can keep track of everything I do in relation to my own job."
"When you have a vanilla, straightforward version, it is easy to use."
"It ensures that there's continuity, and you don't have to start asking the customer about what happened. From CRM, you can easily see all the interactions and events in the record and take it from there."
"The initial setup is very easy."
"The most valuable features of Microsoft Dynamics CRM are the accessibility of the service because we can access it either in the office or when we're out in the field."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The most valuable features of Zoho Desk are archiving queries and analytics."
"The most valuable feature of generating the ticket through the web form and for the e-mailers. So, if you are facing any issues, by the ticket, you can generate the issue in Google Test."
"The integration part is a valuable feature in the solution, especially if we're talking about Zoho One solution. Zoho Desk is easy to integrate with Zoho platform."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The product is quite stable."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"Microsoft Dynamics CRM could improve by making it easier to export data to SharePoint because most of our customers use SharePoint. They have to log into a Microsoft environment platform from their SharePoint for access should be made easier. Additionally, if the customer portal was enhanced for it to be customized it would be a benefit."
"Sometimes Microsoft's support can be difficult to contact, and it can take a while to get a response to a ticket."
"Dynamic's management could be improved. The tech management should have better technical capabilities."
"The performance could be improved."
"Better integration would be an improvement."
"This solution would be easier to use if everything was displayed on one page, to avoid moving from one tab to another tab to add documents or add comments."
"If there was a bit more automation, specifically for marketing tasks, that would be ideal."
"Technical support could be faster and more responsive."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"The solution needs to have more customization on alerts and notifications."
"Zoho Desk needs to be enhanced to support IT service management policies."
"Zoho Desk lacks lookup fields for the layouts."
"The solution could improve its stability and scalability."
"It could be easier to link Zoho Desk and Outlook."
Microsoft Dynamics CRM is ranked 1st in CRM Customer Engagement Centers with 68 reviews while Zoho Desk is ranked 6th in CRM Customer Engagement Centers with 19 reviews. Microsoft Dynamics CRM is rated 7.8, while Zoho Desk is rated 8.4. The top reviewer of Microsoft Dynamics CRM writes "Intuitive APIs, customizable design, but dashboards could improve". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Microsoft Dynamics CRM is most compared with Salesforce Sales Cloud, SAP CRM, ServiceNow, Siebel CRM and monday.com, whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk. See our Microsoft Dynamics CRM vs. Zoho Desk report.
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