We performed a comparison between JIRA Service Management and Zoho Desk based on real PeerSpot user reviews.
Find out in this report how the two Help Desk Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The dashboards in Jira have been the most useful feature."
"It scales well."
"The stability of JIRA Service Management is good."
"One of the best things about JIRA is that it searches for answers while questions are being typed so some tickets do not need to be submitted."
"JIRA helps integrate Kanban Board features and for this reason what it does it does well."
"The most valuable feature of this solution is that it is user-friendly."
"The flow of the reports is good."
"JIRA SD also helps for much better feedback on the work being done. All colleagues can see what is happening."
"Zoho Desk is very flexible, just like the other applications of Zoho."
"The most valuable feature of Zoho Desk is the parent and child task management feature."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"The product provides communication features like chats and calls."
"The product is quite stable."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"It is a highly scalable solution. You can easily add more users through the portal within seconds."
"This solution lacks features for project management."
"As a consultant, I have used the support. Some of the support I have received has been good and other times it could improve."
"Usability needs improvement. To configure it, you need to be well versed in Jira administration. It's not very intuitive."
"The product could improve its asset management."
"The performance in cloud service management could be improved."
"When you raise a ticket with Jira, there's no ability to see your other JIRA tickets."
"JIRA Service Management should make reporting easier. I would like something integrated with DevOps tools."
"In general, JIRA has no relation to customers or financials. Therefore, marketplace add-ons are needed to make it work for customer-facing systems."
"It could be easier to link Zoho Desk and Outlook."
"Could have slightly better integration between additional functionalities in the Zoho desk."
"There is room for improvement with the pricing."
"The solution could improve its stability and scalability."
"As per customer requirements, it may have some limitations."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"Zoho Desk needs to be enhanced to support IT service management policies."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
JIRA Service Management is ranked 2nd in Help Desk Software with 73 reviews while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. JIRA Service Management is rated 8.2, while Zoho Desk is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and Freshservice, whereas Zoho Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk and Spiceworks. See our JIRA Service Management vs. Zoho Desk report.
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