We use Meraki MX for system networking.
Easy-to-configure product with efficient cloud management features
Pros and Cons
- "It has a helpful feature for database troubleshooting issues."
- "We can’t access GUI management and CLI opening features when the Internet is unavailable."
What is our primary use case?
What is most valuable?
Meraki MX’s most valuable feature is cloud and app management. Additionally has a helpful feature for database troubleshooting issues.
What needs improvement?
We can’t access GUI management and CLI opening features when the Internet is unavailable.
For how long have I used the solution?
We have been using Meraki MX for two years.
Buyer's Guide
Meraki MX
February 2025
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What do I think about the stability of the solution?
I rate the platform’s stability a seven and a half.
What do I think about the scalability of the solution?
We have two administrators and 600 end users for Meraki MX.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is complicated when the Internet is unavailable. However, it is easy to configure and takes two years to complete.
What's my experience with pricing, setup cost, and licensing?
The product’s price is reasonable.
What other advice do I have?
I rate Meraki MX an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Commercial Product Manager at a comms service provider with 10,001+ employees
Easy to manage, easy to set up, flexible, and good support
Pros and Cons
- "It is easy to manage, which is one of the most important things for us. It is also flexible, stable, and scalable."
- "The whole Cisco Meraki range requires easier access for cameras. For a security center, it would be helpful to have easier access to cameras through the portal. Its licensing cost could also be better."
What is our primary use case?
We are using it for retail and on building sites in combination with the 4G system. We are using the latest version of this solution.
What is most valuable?
It is easy to manage, which is one of the most important things for us. It is also flexible, stable, and scalable.
What needs improvement?
The whole Cisco Meraki range requires easier access for cameras. For a security center, it would be helpful to have easier access to cameras through the portal. Its licensing cost could also be better.
For how long have I used the solution?
I have been selling this solution for five years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is scalable. We have a lot of customers for this solution. In terms of the number of users, there are about 200,000 users.
How are customer service and technical support?
Their technical support is very good.
How was the initial setup?
It is easy to install. It took us one hour to deploy it.
What about the implementation team?
You need a consultant or integrator only when you have a complex installation. We are an integrator and one of the larger resellers of Meraki. We have about 50 people, and we also have a 24/7 service desk.
What's my experience with pricing, setup cost, and licensing?
Its licensing cost could be better.
What other advice do I have?
I would absolutely recommend this solution. We will keep on selling this solution.
I would rate Meraki MX a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Meraki MX
February 2025
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Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
IT Adviser/Manager with 51-200 employees
Be prepared for a new way of managing networks.
What is our primary use case?
I used the MX80 as primary FW in a small Office with 50 users. The options provide even non-FW-specialist a way to manage and block certain aspects of internet usage.
The main purpose of the Meraki is to use Internet for Users. Not filter traffic for Servers.
Together with other network gear you get an overall visibility into each client on the network. Thats is fantastic. Meraki offers free trails and you can get the entry level gear very cheap. The support model allows usage of the cloud management only if you have support. But then you get all features and updates.
We now use the small MX as a VPN tunnel in the small offices. The SDWAN feature is great as it connects to any point if one is not available. Setup is easy as bam. Check it out.
How has it helped my organization?
Everyone is able to look at the cloud management to find out problems and identify the source. You don't need a FW specialist any more. You can even outsource the maintenance and support via a support account and delegate access in networks, locations or even only one device.
What is most valuable?
The solution was cloud managed, so I could access it from anywhere and deploy it with zero configuration. No need to configure anything. Just send it to the location and connect with the internet.
What needs improvement?
The event logging, alerting, and reporting features could use improvement. Especially the export of the log is difficult. There is an API to connect to, but I have not found it easy to extract something yet.
For how long have I used the solution?
I have used this solution for 4 years.
What do I think about the stability of the solution?
I did not encounter any issues with stability. Once a device was just dead and dead replacement. Once we had to replace a device because of predicted failure. Both cases were handled well by the support. We had only next business day support.
What do I think about the scalability of the solution?
I did not encounter any issues with scalability. High bandwidth will cost something. You might be better off using multiple streams with multiple providers.
How are customer service and technical support?
I would rate technical support 10/10.
Which solution did I use previously and why did I switch?
I previously used Cisco and I switched because of missing manageability.
I now use a central Sophos FW and this can be managed through the central AV and Protection Cloud Management if you use Sophos as AV client.
How was the initial setup?
The initial setup was easy. Some features need more investigation (client VPN). SDWAN is great. Some more training on how to set something up would help like VLAN. Even if it is that easy to configure it, the basic concepts might be missing.
What about the implementation team?
Other provider did not jump on Meraki as I would expect. Most of them do not support nor use Meraki. It is difficult to find support provider to help if there is a problem.
What was our ROI?
With many locations you will save a lot on traveling and deployment, as you don't need this any more. The costs inc. support is comparable with other vendors.
What's my experience with pricing, setup cost, and licensing?
Compare total costs (setup and management), taking in mind that cloud features do more than just stop traffic on the edge: they identify both traffic and users.
Is it getting used to have support as a must. But realistically I would not use any other FW without support today.
Which other solutions did I evaluate?
We used Cisco products, we tested several other vendors too. Sophos is a close match in manageability and offer real FW features, but is more complex and needs more training.
Meraki is still best for an office FW. Simple categories, features, SDWAN. I would not use it for Web Server protection or Server to Server firewall so.
What other advice do I have?
Be prepared for a new way of managing networks. Test it. See the webcast. The zero deployment is a killer feature. Network Products like switches and Wifi do the rest.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT-Systemadministrator at Laiqon AG
The solution is user-friendly and practical
Pros and Cons
- "Very easy to use and navigate."
- "Could possibly use deeper configurations."
What is our primary use case?
In our company, about a hundred employees are using Meraki MX solution.
What is most valuable?
The solution is very easy to use. It's easier than, for example, FortiGate.
What needs improvement?
I would say that it could possibly use some deeper configurations, but I am not entirely sure. I'm still comparing it with others.
For how long have I used the solution?
I have been using Meraki MX for several years now
What do I think about the stability of the solution?
My rating of the stability of Meraki MX would be a nine out of ten.
What do I think about the scalability of the solution?
When it comes to the scalability, would give it a seven out of ten. I didn't initially buy it or install it myself, but but we are using still it to this day.
How are customer service and support?
Which solution did I use previously and why did I switch?
What's my experience with pricing, setup cost, and licensing?
Which other solutions did I evaluate?
At our company, we have been using both FortiGate and Meraki MX for some time now. We are still comparing them and deciding on which one we should stick with in the future
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director at SURGICARE CHARITY INC
A useful and easy to manage solution
Pros and Cons
- "The solution is easy to set up."
- "It is very expensive."
What is our primary use case?
The solution is useful and easy to manage, and we deploy it on-premises.
What is most valuable?
The solution is very valuable because it always updates firmware or operating systems.
What needs improvement?
The price of the solution can be improved because it is very expensive.
For how long have I used the solution?
We have been using the solution for approximately three years.
What do I think about the scalability of the solution?
The solution is scalable.
How was the initial setup?
The solution is easy to set up. If you are familiar with it, it will take only a few hours to complete the deployment.
What's my experience with pricing, setup cost, and licensing?
We have chosen to stop using this solution because the cost of renewal is expensive.
What other advice do I have?
I rate the solution an eight out of ten. The solution is good, but the price can be improved. I recommend the solution to people who can afford it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Engineer at a computer software company with 11-50 employees
Good support, easy to set up, with web-based centralized management
Pros and Cons
- "The technical support people from Meraki are brilliant."
- "They need to improve the link between Meraki and Active Directory."
What is our primary use case?
We are a solution provider and Meraki is one of the firewall products that we implement for our customers.
What is most valuable?
Meraki is very easy to set up. It has a cloud-based setup where you log into a portal and it communicates with your device.
What needs improvement?
You can't set up complicated firewall rules, such as the ones that can be handled by Sophos. Sometimes you need to contact Meraki Cisco support for extra setup because as a normal user or administrator, you can't do it.
If you use the VPN to link Meraki with your onsite domain with Active Directory then it doesn't work properly. It will work for one or two weeks, then it will stop. They need to improve the link between Meraki and Active Directory.
When the internet connection is lost, you are not able to change any of the firewall rules because you cannot connect to the portal. This is unlike Sophos, where you can log on to it physically and change the rules.
It would be good if they allowed you to implement the certificate. At the moment, you can link Meraki with the self-signed certificate in your domain, but you cannot set up the active service VPN with Meraki on a certificate.
For how long have I used the solution?
I have been working with Meraki MX for five years.
What do I think about the stability of the solution?
Stability is not a problem, although we did one time have a Meraki device that was dead on arrival.
How are customer service and technical support?
The technical support people from Meraki are brilliant. When you call, you reach them quickly and it's like you are talking with second-line support. By comparison, with Sophos, it's not always like that. The people from Meraki really try.
Which solution did I use previously and why did I switch?
We sell the Sophos UTM solution to protect some of our customers. I am a certified Sophos architect and it is easier to set up than Meraki.
We are also resellers of FortiGate.
When it comes to reading the logs of other devices, it is much easier with Meraki, FortiGate, or even the Sophos XG firewall.
At the moment, all of the firewalls on the market are doing the same thing. Once you buy the license, it will cover everything.
How was the initial setup?
I have never had a problem setting up a Meraki device, other than one time when the unit was dead on arrival. Once they are set up, they work fine.
What other advice do I have?
The suitability of this product depends on the customer's needs. If they don't need really complicated firewall rules, yet want to protect the network and want really good web filtering, then I recommend using Meraki. If on the other hand, they have a really complicated setup and want better filtering, then Sophos is the better option.
Also, if you have your own web server or mail server on-site, then I recommend Sophos. If instead, you have a normal office network with mail stored in the cloud, then I recommend Meraki.
Overall, this is a good product but it does have some limitations. Sophos UTM gives you more options, for example.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Managing Partner, Sr. Solutions Architect, Speaker, Courseware Developer, Technical Trainer at a tech services company
It's self managed and saves a bunch of time and effort.
What is most valuable?
AutoVPN features allow you extremely simple mesh or site to site IPSEC VPN tunnels with no configuration. It's self managed and saves a bunch of time and effort.
Setup and configuration is cloud controller based so you just setup anything you need and don't actually have to configure the device other than to ship it to where it's going, and it configures itself with the settings you used without needing to hit the local LAN interface.
How has it helped my organization?
Setup and configuration could not be quicker. Their support is also unlimited, you call, you get a person who knows what they're doing and they always solve the problem.
What needs improvement?
There are a few things that are odd that I can do with other firewall products that I can't do with a Meraki. Such as - wanting to setup two firewalls in front of the same protected subnet. Since they 'act' like one when they are added, it won't let you setup the firwall in the traditional way where it's on the same LAN and has a proper public IP. When you attempt to save, because of their oversimplification of firewalls, it complains that you already have a firewall in front of that subnet. The only choice the leave you is to match the exact firewall and use their built in high availability. I don't want to do that in this case because I was intentionally terminating certain VPN tunnels on one, and other tunnels on the other. I could do this with an ASA, CheckPoint, SonicWALL, or Fortinet, but not here.
For how long have I used the solution?
About 2 or 3 years and across 80 plus sites.
How is customer service and technical support?
Tech support is California based today. Good in most cases, but they have no power in true design change requests. Some things they don't have in the interface are only viewable by Meraki.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a financial services firm with 1,001-5,000 employees
I can have the firewall up and running and configured in one hour, but to scale, you need to buy the next model as there is no upgrade path.
What is most valuable?
- Easy deployment
- Easy configuration
- Great reports
I can have the firewall up and running and configured in one hour.
How has it helped my organization?
- Automatic site to site VPN
- Content caching
- Automatic ISP failover
- Easy to troubleshoot
- Everything done true dashboard.
What needs improvement?
I do not seeing any areas that need improvement.
For how long have I used the solution?
I've used it for two years.
What was my experience with deployment of the solution?
Not at all.
What do I think about the stability of the solution?
Not at all just make sure you using a proper model for your environment, as you don't want to overload the firewall.
What do I think about the scalability of the solution?
If you are overloading the firewall, you need to buy the next model as there is no upgrade path.
How are customer service and technical support?
Customer Service:
It's brilliant, 10/10 - you can open case online, or call them and you will be talking directly to the tech, who has access to your environment.
Technical Support:10/10.
Which solution did I use previously and why did I switch?
I used Checkpoint, Cisco ASA, Palo Altos, Juniper. To configure the devices you need days, to spin up Meraki Firewall you need minutes.
How was the initial setup?
It's very simple.
What about the implementation team?
We did it in house, across five offices and the data center.
What was our ROI?
It saves time on spinning up new offices, and on managing the firewall.
Which other solutions did I evaluate?
Juniper switches.
What other advice do I have?
I will never go back to any other solution. Right now our corporate network, across the five offices and the data center, is 100% Meraki, Meraki Firewalls, Meraki Switches, and Meraki APs.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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