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Meraki MX pros and cons

Vendor: Cisco

4.1 out of 5

62 reviews
93% willing to recommend

3,297 followers

Pros & Cons summary

Meraki MX provides robust security features with intrusion detection and automated threat responses. It supports dynamic VPN configurations and advanced traffic shaping. Rapid deployment, scalability, and cloud-based management streamline network oversight. Users report challenges with costly licensing, API integration, and integration bugs with Active Directory. Limited control over automatic updates and difficult support access remain concerns for buyers seeking comprehensive network management solutions.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Meraki MX offers robust security features, including intrusion detection and prevention that automatically block malicious activities and provide detailed reports.

It features VPN capabilities that permit easy site-to-site connections and dynamic adjustment to network changes, enhancing remote communication.

Meraki MX provides advanced traffic shaping and internet service management, allowing for efficient data flow across multiple WAN connections.

Meraki MX enhances network visibility and troubleshooting, enabling precise identification of issues and sources within the network infrastructure.

The deployment and management of Meraki MX are straightforward, allowing for rapid setup and scaling across multiple sites with minimal IT intervention.

CONS

Meraki MX lacks real-time visibility and reporting options for internet demand on single devices, which can frustrate advanced users.

Licensing with Meraki MX is expensive, with the firewall immediately stopping if not renewed, making the overall cost a pain point.

Integration with Active Directory and overall support for API integration can be problematic, with existing bugs and limited information available.

Security features in Meraki MX are considered basic, with room for improvement in areas like UTM protection and IPS enhancements.

The automatic update process of Meraki MX is not ideal for some users, as updates install automatically if not postponed, reducing user control.

Meraki MX Pros review quotes

CB

Central Services Engineer at Liberty Technology

Feb 10, 2021

Meraki makes it easy to be secure and know where the holes are to fix them. We have been fixing anything that we have ever found for 20 years. We keep up-to-date with firmware upgrades. We just try to stay on top of everything for security, like maintaining updates and getting rid of old systems. I feel like we're on top of it.

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EC

Director at a computer software company with 11-50 employees

Aug 3, 2021

Its ease of configuration and management is very useful for us and for other companies that don't have an onsite IT person. It is easy to configure and easy to manage. It is easy to configure the VPN with the Auto VPN feature.

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Supervisor of IT Infrastructure & Cybersecurity at a comms service provider with 51-200 employees

Oct 24, 2023

Point-to-point VPNs can dynamically follow IP changes with no need for static IPs.

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AH

Senior Network Specialist at Al Ghurair Investments

Aug 23, 2020

It has the most advanced security features, for example, layer 3 and layer 7 firewall capabilities and the end team and IPS protection. It also has IPS, and it has very good functioning of cloning services. You don't actually have to touch the device. If you have multiple companies in different countries, you don't really require this device to be touched. You can get it delivered directly to any office of a country, and then you can simply put your configuration over the cloud. It's very simplified and easy to manage. It gives a very good granular visibility about your network. Earlier, a lot of things were lacking in the network. We were unable to identify where the problem was, but after implementing Meraki MX, we are able to dig down and identify where is the problem. We can easily and quickly identify the sources and the root causes of the issues.

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LM

Network Security Engineer at TECHBASE

Jun 27, 2019

A strong, reliable solution for small companies with little or no dedicated IT department.

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Senior Enterprise Account Manager at Ninth Dimension IT Solutions (P) Ltd

Aug 17, 2023

Since it has an integrated dashboard for all the products, customers can get complete network analytics regarding what the user is doing, monitoring, and observing.

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CEO at ITSG SA

Jun 30, 2019

We work also with domain control (DC) from Microsoft or Amazon. We use a whole virtual appliance with Meraki.

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Frankline Wanangwe

System Engineer at DOWN TO EARTH TECHNOLOGIES LTD

Sep 9, 2024

The solution's most valuable feature is the ease of management of the dashboard.

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TD

President at TJD Consulting Inc.

Jun 17, 2022

I think cloud management is key. The cloud management and support are the two things that make the product great.

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CM

Meraki Business Development Manager at Alef Nula a.s.

Jan 26, 2024

I am happy with the technical support for the solution. I rate the technical support a ten out of ten.

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Meraki MX Cons review quotes

CB

Central Services Engineer at Liberty Technology

Feb 10, 2021

When we do API integrations with Meraki, they have always been hard as well as tedious to build. The data that we want out of the API integrations has been only recently available. Six months ago, it was hard to get someone to build something correctly or useful with Meraki APIs. Recently, they have made more data available on the API, but it is just a start. They need to do more.

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EC

Director at a computer software company with 11-50 employees

Aug 3, 2021

We have been having a problem with the VPN. When the energy goes down and is back again, the VPN link doesn't get established. We have to manually turn off the modems and other pieces of equipment and manually establish the VPN. It has been around one month since we have been having this problem, and we don't have enough support from Meraki to solve the problem.

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Supervisor of IT Infrastructure & Cybersecurity at a comms service provider with 51-200 employees

Oct 24, 2023

Meraki tech support staff have a lot more visibility into your network than you do, which is frustrating at times. I understand the approach is to keep the dashboard easier to understand. This will frustrate more advanced users at times.

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Free Report: Meraki MX Reviews and More

Learn what your peers think about Meraki MX. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.

816,406 professionals have used our research since 2012.

AH

Senior Network Specialist at Al Ghurair Investments

Aug 23, 2020

From the improvement perspective, we need more monitoring capabilities. We want to have full-based access visibility, such as, what is happening when something is trying to reach and it is denying. We cannot see some parts of it. The integration of active directory with this product is not very fruitful. It has some bugs or lacks in the functionality of active directory integration. We are unable to identify where exactly and whether it has really applied our policy.

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LM

Network Security Engineer at TECHBASE

Jun 27, 2019

The client-side VPN is weak. The product could be improved with deployment templates.

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Senior Enterprise Account Manager at Ninth Dimension IT Solutions (P) Ltd

Aug 17, 2023

The current lead time is longer for Meraki MX, and it needs to be improved.

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CEO at ITSG SA

Jun 30, 2019

The problem is that the two licenses do not currently integrate. We have to create separate companies and do an interconnection.

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Frankline Wanangwe

System Engineer at DOWN TO EARTH TECHNOLOGIES LTD

Sep 9, 2024

Improvements are required more on the side of troubleshooting.

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TD

President at TJD Consulting Inc.

Jun 17, 2022

Meraki has some hidden features and information that is only privy to their engineers. If that information became available to us, then it would improve our ease of management, and we would be able to make certain adjustments instead of having to go to them.

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CM

Meraki Business Development Manager at Alef Nula a.s.

Jan 26, 2024

Meraki MX can come across as an expensive solution.

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Show 10 more reviews (out of 53)

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