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TAPAN JANA - PeerSpot reviewer
Project Manager at Wipro Limited
Real User
Top 20
Offer ease of maintenance and is cost-effective
Pros and Cons
  • "The solution's most valuable feature is its ease of maintenance."
  • "Meraki SD-WAN has to significantly improve the company's network performance."

What is our primary use case?

I use the tool for some purposes related to technical checks.

How has it helped my organization?

Meraki as SD-WAN has improved our organization's work since it is a resilient tool and serves as a cloud-based product.

What is most valuable?

The solution's most valuable feature is its ease of maintenance. The tool's cost-effectiveness and value-cost optimization have also been helpful. In case you need the software upgrade, you can centrally push the software upgrades. You can push the application process from the central point.

What needs improvement?

Meraki SD-WAN has to significantly improve the company's network performance. Though Meraki SD-WAN's network performance is better than that of the MPLS circuit and other technologies, it can still improve.

The tool needs to focus on network stability, better prices, good performance, and low-cost bandwidth to improve its solution. I want the tool's cost to be less and performance to be higher.

Buyer's Guide
Meraki SD-WAN
November 2024
Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Meraki SD-WAN for two years. I am a customer and partner of the tool.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

There has been a medium to low impact on our devices in terms of stability whenever we had to experience a downtime.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

Around 100 to 200 people use the tool.

I plan to increase the use of the tool in my company.

How are customer service and support?

I have contacted the solution's technical support via the web and some toll-free numbers. The tool's support team has been super helpful. I rate the technical support a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Before Meraki SD-WAN, I used to use an independent router and switches from Cisco. My company started to use Meraki SD-WAN since we wanted to bypass the existing device since without it we were unable to go for upgrades.

How was the initial setup?

The product's initial setup phase was fast. If one is difficult and ten is easy, I rate the product's initial setup phase a ten out of ten.

Five to six people manage the product's deployment phase.

The solution is deployed on an on-premises model.

The solution can be deployed in six months.

Five to six people manage the product's maintenance phase.

What was our ROI?

The tool helps save some money.

What's my experience with pricing, setup cost, and licensing?

The tool is costly. I rate the tool's price as a ten out of ten since it is very expensive.

Which other solutions did I evaluate?

I did not evaluate other tools.

What other advice do I have?

I use Meraki SD-WAN in our multi-branch network operations. We use it in multiple branches.

The tool is used since it bypasses the existing devices, and then we can install Meraki's router.

The tool can enhance our network security and management since it serves as a software-defined network.

I use Meraki Auto VPN feature, and it has been useful for me in the area of network performance. When it comes to network security and management, the Meraki Auto VPN feature is good, but if we consider the network bandwidth, it depends on the network connectivity. The security and management depend on the connectivity of the whole network.

The tool's performance helped overcome the challenges in network management.

I rate the tool a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Solution Architect at Tata Consultancy
Real User
Offers easy-to-operate automation and UI-based features
Pros and Cons
  • "The solution's technical support is good."
  • "In Meraki SD-WAN, we have some limitations with the traffic shaping capabilities."

What is our primary use case?

I use the solution in my company for the firewall, specifically Cisco Meraki MX, which we use mostly for the wireless and the LAN or switching part.

What is most valuable?

The most valuable feature of the solution is the auto-VPN functionality, which helps you quickly connect the branch-to-branch kind of scenario is very helpful.

What needs improvement?

In Meraki SD-WAN, we have some limitations with the traffic shaping capabilities.

There is nothing specific that I want to say, but the solution is improving daily. The tool comes up with new features and new capabilities. The solution is moving away from small business use cases to large-sized enterprise customers.

I am okay with whatever Meraki is currently supporting in the solution. My concern revolves around the WAN part of the solution since if we consider traditional routing, it doesn't support all routing protocols. Right now, my company is very limited in BGP and OSPF scenarios.

For how long have I used the solution?

I have been using Meraki SD-WAN for almost five years. My company is a gold partner of Cisco.

What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

From a scalability point of view, I would say the tool is not so great. Scalability-wise, I rate the solution a seven out of ten. There are some limitations around the WAN protocols.

The product is a good fit for retail customers and offices that opt for a wireless kind of approach. The product is good for office locations. My company has observed that a lot of our customer base belongs to either the retail industry or are just offices.

How are customer service and support?

The solution's technical support is good. I rate the technical support a nine out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The product's initial setup phase is simple.

For any new site rollout, as per our company's experience, if everything is planned out, we can get a site up within four to five hours. We require two days of some little bit of planning work over the IPs and all such things. The actual work starts once the box is connected to the internet, after which, it takes not more than four hours. It is less than a day kind of scenario.

The solution is deployed on the cloud.

What was our ROI?

The product does help with the cost savings part.

What's my experience with pricing, setup cost, and licensing?

The product's price falls under the mid-range category, especially if we consider the new licensing model. The tool is not cheap anymore.

Which other solutions did I evaluate?

Meraki SD-WAN can be compared with its competitors' products, like Fortinet, which is almost the same as Meraki. The other competitor of Meraki's product is Versa. Versa is a better product when it comes to SD-WAN, especially when compared to Fortinet and Meraki, which are on the same level.

What other advice do I have?

When we compare Meraki SD-WAN with Cisco SD-WAN or the old traditional product CatalystVPN, the tool's traffic shaping capabilities are not fully present.

The automation or UI-based features of the product are easy to operate.

My company has not integrated any AI features into the product. Meraki SD-WAN's dashboard provides my company with good telemetry functionalities. My company has tried using the AI features with Cisco DNA Spaces.

I recommend the tool to those who plan to use it.

I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Meraki SD-WAN
November 2024
Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Vipin Vikraman - PeerSpot reviewer
Assistant Manager at M. H. Al Mahroos
Real User
Effortless branch connectivity and seamless global vendor interaction
Pros and Cons
  • "We can control and monitor everything."
  • "Sometimes we face issues with VPN connections when someone connects from a different time zone, like from Georgia to the Middle East."

What is our primary use case?

We are using it for branch to branch connectivity. We have set up servers and devices all over the DCC to provide local Wi-Fi for all branches to access the server.

How has it helped my organization?

It is secure. To connect the other branches to us, that's all it needed.

What is most valuable?

It's very good, especially for vendors from other countries to reconnect with us. We can control and monitor everything.

What needs improvement?

Sometimes we face issues with VPN connections when someone connects from a different time zone, like from Georgia to the Middle East. These kinds of issues occur, but other than that, nothing major.

For how long have I used the solution?

I have been working with the Meraki SD-WAN for almost ten years.

What do I think about the stability of the solution?

We did not face much downtime. Our business operations have been stable.

What do I think about the scalability of the solution?

I am not aware of any limitations in terms of scalability.

How are customer service and support?

Sometimes technical support response is delayed. I would rate it seven out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have not used any other SD-WAN solutions before.

How was the initial setup?

The initial setup was delayed due to shipment issues with the hardware. However, once everything arrived, we could complete it in about one to one and a half months.

What about the implementation team?

We have an in-house team and support from a third-party local vendor. We have contracts with them for periodic testing. We have six people involved in maintenance — three for hardware and three for other areas.

What was our ROI?

We have seen a return on investment.

What's my experience with pricing, setup cost, and licensing?

There are many cheap solutions available. Local vendors offer their own products, so compared to those, Meraki seems a bit expensive.

What other advice do I have?

It depends on a business's needs. For businesses that need it, Meraki SD-WAN is good, however, there are other cheaper cloud solutions available like SaaS or AWS.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1348050 - PeerSpot reviewer
Senior Product Manager at a comms service provider with 10,001+ employees
Real User
Known for ease of use and ubiquitous management platform that covers everything, but has some limitations and is not as robust as some of the other vendors
Pros and Cons
  • "They're known for their ease of use and ubiquitous management platform that covers everything. Meraki really excels in plug-and-play solutions. You just plug it up, and everything works. All of the components—the firewall/router, the switches, the access points, the cameras—work very nicely together, and they all can be managed from one platform. That is probably their biggest selling point. Everything comes in one ubiquitous package, and you don't have to manage different components from different platforms. You can see everything from one platform."
  • "From the vice perspective, they just are not as robust as some of the other vendors. They have limitations in throughput and the number of circuits that they can support on a wide area network. Their higher-end security is all cloud-based. They have some capability with the premise-based solutions, but the higher ends are all cloud-based, and that's via Cisco Umbrella."

What is our primary use case?

I work for a carrier, and we consume, resell, and integrate Cisco products. I'm a product manager, and I have a couple of products that are built around Cisco Meraki's offerings. One of them is a managed business wifi solution, and the other one is an SD-WAN solution. I own both of these products. 

Meraki is really big in retail and education, and that's where we see a lot of use cases. It is a low-cost or entry product. It is not a sophisticated, complete solution. People who are very concerned about the total cost of ownership will look at a Meraki solution more. 

The deployment is a combination. The orchestration is on a public cloud, and then the customer locations are all premise-based Meraki devices.

What is most valuable?

They're known for their ease of use and ubiquitous management platform that covers everything. Meraki really excels in plug-and-play solutions. You just plug it up, and everything works. All of the components—the firewall/router, the switches, the access points, the cameras—work very nicely together, and they all can be managed from one platform. That is probably their biggest selling point. Everything comes in one ubiquitous package, and you don't have to manage different components from different platforms. You can see everything from one platform.

What needs improvement?

From the vice perspective, they just are not as robust as some of the other vendors. They have limitations in throughput and the number of circuits that they can support on a wide area network. Their higher-end security is all cloud-based. They have some capability with the premise-based solutions, but the higher ends are all cloud-based, and that's via Cisco Umbrella.

Their support can be better. They do not offer a lot of hands-on support for their products.

For how long have I used the solution?

I have probably been using this solution for three years.

What do I think about the stability of the solution?

From the stability perspective, everybody is pretty much on the same level playing field. I don't really see anybody standing out more than anybody else. Meraki is a low-cost equipment provider, so they're not offering big metal devices that plug into racks and a data center. They're more along the lines of the hard plastic desktop type of units. They have the same meantime between failure as most other products, so it's difficult to put them above or below anybody else. They all are pretty much on the same level playing field.

What do I think about the scalability of the solution?

Scalability is good as long as you're doing a simple task. If you're just deploying SD-WAN and you're not putting in cameras, wifi access points, and a lot of different components, scalability is really good. From that perspective, they do well. Their niche is retail and education, and both of these areas can be very large networks depending on the provider.

We do not have plans to increase its usage. They are really premise-based solutions that are managed from the network, and we are not staying with that same type of approach in our product lines. We are moving to a fully-integrated network approach to security, connectivity, and management.

How are customer service and support?

I would rate them one out of five. They do not offer a lot of hands-on support for their products.

Which solution did I use previously and why did I switch?

We use three or four other SD-WAN providers to offer the same type of product. We have VeloCloud, Fortinet, and Versa. The main differences are more capabilities, more functionality, better support, better value, and a better total cost of ownership.

How was the initial setup?

Everything is plug-and-play. If you're using all Meraki components, it is very easy to deploy.

The deployment duration is very short. There are not a lot of design concerns. There is not a lot of configuration. Everything can be done over the air from a network-based platform. So, it is very easy and very fast to deploy.

What was our ROI?

We've created a lot of things internally to compare different vendors and different technologies. From a customer perspective, I don't really do ROIs for evaluating vendors, but I'm familiar with the ROI. It really varies. There are other vendors that are also considered low-cost that technically perform better than Meraki. So, from a comparison perspective, it's difficult to know if you've got a better ROI with one vendor versus another without really understanding what it is that you're trying to accomplish.

Some customers may put a high value on ease of management, ease of deployment, and ease of managing and monitoring. Meraki does a decent job at all of that, whereas other companies may put a higher value on the features and functionality, security, and other things that are inherent to other products. Therefore, it is difficult to put them into a single bucket or category. From a low-cost provider perspective, their ROI for a customer is probably in line with that category of vendors.

What's my experience with pricing, setup cost, and licensing?

They have a baseline software license, and then they've got an SD-WAN software license, and then they've got an advanced security software license. 

They're low cost, and they'll provide any amount of flexibility that you want from a modeling perspective for payment. Typically, it's either annually or multi-year, but they are a lower-cost company. They're not the most expensive by far.

There is an additional cost of the equipment that doesn't tend to be high.

What other advice do I have?

Meraki is known as a lower-end SD-WAN solution. It has limitations from the hardware and the software perspective. They've gotten better over the years, but they were always viewed as a low-cost or entry type of product. They don't do a lot of the more sophisticated features and functionality of some of the other SD-WAN providers.

From a customer perspective, it really depends on:

  • What are they looking for?
  • What are they concerned about?
  • Do they have any other products?
  • Are they using any other security mechanism and is it network-based or premise-based?

It is just about what fits into their network and what they're currently using.

I would advise having a good understanding of the physical requirements for the facility that it's being deployed. You should have a good understanding of what you need from a component perspective, such as extra switches or extra access points. That's probably the biggest thing. There are other products for which you may have to pay a little bit more, but they are going to be better performing, and they will give you better service. So, you need to understand, especially if you're going with a low-cost vendor, that you might end up having to pay more because you had to add more components to the solution.

I would put it a little bit over halfway. I would rate it a six out of 10. It is certainly a good product. They have a lot of basic features and functionality. They can provide a good solution, but you may end up having to pay more than what you anticipated to get everything that you want because they don't include as much as some of the other vendors.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Operation Head at a tech services company with 1-10 employees
Real User
Top 10
Convenient to use, configuration is simple, and maintenance is very easy
Pros and Cons
  • "If you have the technical knowledge, there is very little chance of making mistakes."
  • "I would not recommend this tool to very large-scale organizations."

What is our primary use case?

Meraki SD-WAN enhances connectivity across various business locations. There are around five to six locations, so we have SD-WAN connectivity.

How has it helped my organization?

The security features within Meraki SD-WAN support organization because this is site-to-site connectivity. There is no chance of data leaks from our side because it works through a secure tunnel.

What is most valuable?

Earlier, we used MPLS and switched over to Meraki. 

Meraki SD-WAN is very convenient to use. That’s the reason we adopted it. The configuration is simple, and maintenance is very easy. That’s why we switched to SD-WAN.

What needs improvement?

If Meraki can add more features on the reporting side, that will be convenient for us because we have to rely on a different product for monitoring and reporting. That is one of the challenges. Apart from that, everything is good.

If I gauge the reporting features, suppose for device performance-related things and transactions, in terms of throughput and the types of issues we receive on the network side. If those can come into the reporting format, it will be very helpful. 

Many customers ask for their performance, transactions, and throughput. It is very difficult to get the report from connected devices. In that case, we have to go for additional management tools or monitoring tools, which can give us good features. Like earlier, we used Cisco Works. In the same way, we need to implement another product.

In the past, I have used it up to a 250 Mbps device. If we add around seven hundred to eight hundred users, the performance degrades. Meraki might have recently added more devices with higher capacity, but I haven’t had hands-on experience with those. 

For how long have I used the solution?

I have been using it for the last year. 

What do I think about the scalability of the solution?

As a company grows, if there are more sites from the customer side, then we need to implement. But, the scalability has been constant over the last year. I couldn’t see much change in that. 

On the monitoring side, it’s good. 

We have mostly SMB types of accounts. For very big organizations, there are some limitations. Apart from that, it is very comfortable for SMBs.

How are customer service and support?

Technical support is good. We still get prompt support from their side.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also deal with Cisco Meraki, Cisco Catalyst, and other Cisco products. Mostly we are dealing with Cisco. Apart from them, we also handle some products from Juniper.

What's my experience with pricing, setup cost, and licensing?

The pricing is reasonable. Compared to other solutions, it is reasonable.

There is a separate licensing fee for the product we are using. Apart from that, we are not seeing anything additional.

What other advice do I have?

We generally recommend Meraki because it is very simple. The configuration and all those things are very simple. If you have the technical knowledge, there is very little chance of making mistakes.

Even I have given training to the L1 team, and they can handle it very well. We do not need highly skilled people to handle these devices.

I would not recommend this tool to very large-scale organizations. I have not recommended it as of now. But for small and medium-sized organizations, where they do not have many transactions and have a strength of around 500 to 600, we recommend Meraki devices.

Overall, I would rate it a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior Network Technician at a insurance company with 51-200 employees
Real User
Top 10
Easy to use, reasonably priced, enables users to connect with other offices easily, and provides timely alerts
Pros and Cons
  • "The solution is easy to use."
  • "The solution must provide more security features."

What is our primary use case?

The tool makes it easier for us to communicate with other offices without using an MPLS network.

What is most valuable?

The solution is easy to use. The product enables us to connect with other offices easily. It provides alerts to notify us if a site is down or up. I haven’t faced any challenges while integrating Meraki into existing infrastructures.

What needs improvement?

The solution must provide more security features.

What do I think about the stability of the solution?

I haven’t had any issues with the tool’s stability. That is why we use it.

What do I think about the scalability of the solution?

The tool is scalable. We deal with medium-sized businesses with around 100 users.

How are customer service and support?

The support is pretty good. The support team is pretty knowledgeable.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. I rate the ease of setup a ten out of ten. The deployment can be done in an hour if everything is connected properly. We need two network technicians for the deployment. It is simple to use. It does not require any maintenance.

What's my experience with pricing, setup cost, and licensing?

The product is not very expensive. I rate the pricing a five out of ten. The price is not a huge deal-breaker.

Which other solutions did I evaluate?

I evaluated other products, but Meraki was cheaper.

What other advice do I have?

We configured the VPN feature in our organization. It works well. I will recommend the solution. It is easy to use. Overall, I rate the product a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jóhann G. Thorarensen - PeerSpot reviewer
IT Manager at Sund Upper Secondary School
Real User
Top 20
Fast and easy to maintain; comes with lifetime guarantee on the hardware
Pros and Cons
  • "Having to set up a closed system singlehandedly and a lifetime guarantee on the equipment is a valuable part of this solution."
  • "The area I think this solution should improve is the pricing."

How has it helped my organization?

I'm able to access various ports for simple switches and then check things, like the information that I've gotten. We use the solution on a day-to-day basis. 

What is most valuable?

I like the part with the accessibility to the switches, the access point, and the firewalls. Having to set up a closed system singlehandedly and a lifetime guarantee on the equipment is a valuable part of this solution.

What needs improvement?

The area I think this solution should improve is the pricing.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the scalability of the solution?

My impression is that this solution is quite scalable. There are around 800 users of this solution in our company right now.

How was the initial setup?

My impression is that it was quite easy to set up this solution. Our model of deployment is hybrid.

When we were first looking to implement this solution, we were looking at pre-systems as we handle this one. Even though it was the priciest one, the day-to-day basis and the security were the best.

What about the implementation team?

It was all done through a two-person team. Another member who wasn't on-site is an administrator and I was someone who is on-site. For example, the administrator sets up a new server from scratch and I take over from there, so we worked in collaboration all the time. I am also the person responsible for maintaining this solution.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

What other advice do I have?

When it comes to giving advice to other people looking into this solution, I'd just say that this system is easy to maintain and quite secure with good quality equipment.

I would rate this solution as a whole a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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HORACIO ELMAN - PeerSpot reviewer
Network Administrator at Jushi
Real User
Straightforward to set up with good speed and good added security
Pros and Cons
  • "The solution is stable."
  • "It's a matter of cost and expenses that we may take some issue with."

What is our primary use case?

The solution has the ability to jump from one ISP to another with minimum downtime.

What is most valuable?

The speed at which we can change from one provider to another has been great.  

The added security has been useful. However, we are barely using all the capabilities of SD-WAN.

It's easy to set up. 

The solution is stable.

The scalability has been good.

What needs improvement?

The feature that we are interested in is working perfectly. It's a matter of cost and expenses that we may take some issue with.

For how long have I used the solution?

We've used the solution for a while.

What do I think about the stability of the solution?

As far as we can tell, the stability's great. The speed is great. We didn't experiment with it that much to have the opportunity to really see any faults. We've just come in and tried to catch up with everything that was going on.

What do I think about the scalability of the solution?

The solution can scale well. 

We plan to increase it as much as can once we feel comfortable with the features of the product.

Which solution did I use previously and why did I switch?

We did not previously use a different product. We tried Meraki first.

How was the initial setup?

It is very straightforward to set up. We have two firewalls connected to the device. We're using Meraki since we're a Meraki user, and it makes sense to start with what we have. Basically, we take it from there. We have all our sites on Meraki, so it's the basic starting point.

What's my experience with pricing, setup cost, and licensing?

The licensing is very expensive. 

The fact that it does not recognize our cost from the previous licenses is a big drawback. The price covers the licensing and the box itself. 

Which other solutions did I evaluate?

We are looking at other options right now. 

What other advice do I have?

We deal with a reseller. We have 58 different networks. However, none of them has a particular server. We're using it to interconnect. We're using it all over the state. 

I'd advise potential new users to understand the costs that are likely involved first. 

I would rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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