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Senior Network Technician at a insurance company with 51-200 employees
Real User
Top 20
Easy to use, reasonably priced, enables users to connect with other offices easily, and provides timely alerts
Pros and Cons
  • "The solution is easy to use."
  • "The solution must provide more security features."

What is our primary use case?

The tool makes it easier for us to communicate with other offices without using an MPLS network.

What is most valuable?

The solution is easy to use. The product enables us to connect with other offices easily. It provides alerts to notify us if a site is down or up. I haven’t faced any challenges while integrating Meraki into existing infrastructures.

What needs improvement?

The solution must provide more security features.

What do I think about the stability of the solution?

I haven’t had any issues with the tool’s stability. That is why we use it.

Buyer's Guide
Meraki SD-WAN
February 2025
Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.

What do I think about the scalability of the solution?

The tool is scalable. We deal with medium-sized businesses with around 100 users.

How are customer service and support?

The support is pretty good. The support team is pretty knowledgeable.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. I rate the ease of setup a ten out of ten. The deployment can be done in an hour if everything is connected properly. We need two network technicians for the deployment. It is simple to use. It does not require any maintenance.

What's my experience with pricing, setup cost, and licensing?

The product is not very expensive. I rate the pricing a five out of ten. The price is not a huge deal-breaker.

Which other solutions did I evaluate?

I evaluated other products, but Meraki was cheaper.

What other advice do I have?

We configured the VPN feature in our organization. It works well. I will recommend the solution. It is easy to use. Overall, I rate the product a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Jóhann G. Thorarensen - PeerSpot reviewer
IT Manager at Sund Upper Secondary School
Real User
Top 10
Fast and easy to maintain; comes with lifetime guarantee on the hardware
Pros and Cons
  • "Having to set up a closed system singlehandedly and a lifetime guarantee on the equipment is a valuable part of this solution."
  • "The area I think this solution should improve is the pricing."

How has it helped my organization?

I'm able to access various ports for simple switches and then check things, like the information that I've gotten. We use the solution on a day-to-day basis. 

What is most valuable?

I like the part with the accessibility to the switches, the access point, and the firewalls. Having to set up a closed system singlehandedly and a lifetime guarantee on the equipment is a valuable part of this solution.

What needs improvement?

The area I think this solution should improve is the pricing.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the scalability of the solution?

My impression is that this solution is quite scalable. There are around 800 users of this solution in our company right now.

How was the initial setup?

My impression is that it was quite easy to set up this solution. Our model of deployment is hybrid.

When we were first looking to implement this solution, we were looking at pre-systems as we handle this one. Even though it was the priciest one, the day-to-day basis and the security were the best.

What about the implementation team?

It was all done through a two-person team. Another member who wasn't on-site is an administrator and I was someone who is on-site. For example, the administrator sets up a new server from scratch and I take over from there, so we worked in collaboration all the time. I am also the person responsible for maintaining this solution.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best.

What other advice do I have?

When it comes to giving advice to other people looking into this solution, I'd just say that this system is easy to maintain and quite secure with good quality equipment.

I would rate this solution as a whole a nine, on a scale from one to 10, with one being the worst and 10 being the best.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Meraki SD-WAN
February 2025
Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Senior Support Specialist at ICMTEL Pty Ltd
Reseller
Top 20
Effortless multi-site VPN connectivity with straightforward setup
Pros and Cons
  • "The most valuable feature is the ease of setting up Meraki SD-WAN."
  • "Meraki SD-WAN could be improved by including full feature routing functions similar to a normal Cisco router."

What is our primary use case?

I use Meraki SD-WAN for multi-site VPN connectivity. It is mainly used for creating a mesh kind of site-to-site connection across different industries.

How has it helped my organization?

It offers ease of setup and ongoing maintenance without needing to have a public or static IP on all the sites.

What is most valuable?

The most valuable feature is the ease of setting up Meraki SD-WAN. It simplifies the process and does not require having a public or static IP on all the sites.

What needs improvement?

Meraki SD-WAN could be improved by including full feature routing functions similar to a normal Cisco router. It would also benefit from self-healing capabilities, where it can automatically reboot or reset if the VPN stops working.

For how long have I used the solution?

I have been using Meraki SD-WAN for many years, more than ten years.

What do I think about the stability of the solution?

Meraki SD-WAN is quite stable, and there have been no significant complaints regarding its stability.

What do I think about the scalability of the solution?

I rate its scalability as eight out of ten.

How are customer service and support?

Customer service is quite good, and there are no complaints about the support.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is very easy, and I would rate it ten out of ten for ease.

What was our ROI?

We have not conducted a cost-benefit analysis; it is more about ease of setup and maintenance.

What's my experience with pricing, setup cost, and licensing?

The cost depends on the size and the device. It is generally expensive, and the price varies.

What other advice do I have?

I recommend Meraki SD-WAN if the budget allows it. It is important to try it out and see if it suits your needs before making a decision.

I'd rate the solution nine out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Chandra-Prakash - PeerSpot reviewer
Practice Director & Technologies Advisory at Happiest Minds Technologies
Real User
Top 20
Easy to set up with everything under one umbrella and the capability to expand
Pros and Cons
  • "The solution is stable."
  • "They need to offer proper integration of the security features."

What is our primary use case?

It's for enterprise networking. So some of the customers are from the BFSA domain, and some of the customers are from manufacturing. It's a distributed customer base.

Any customer looking for a single solution that can serve them for network security, which can serve them for the SD-Branch all branch networking. We use it for this purpose. It's used for a combination of SD-WAN and SD-Branch plus security.

What is most valuable?

Everything is under one umbrella. The Meraki dashboard is one of the valuable features which I use. I can control the devices across walls and across the landscape.

It's not difficult to set up the solution. 

The solution is stable.

It can scale well. 

What needs improvement?

The cloud area and the security area can be improved. Meraki has a limitation, especially on the cloud. If I deploy the services on the cloud and I want to make a site-to-site connection or maybe I have to do some sort of routing, inbound routing, it is not properly working with the Cisco Meraki. It needs to be matured a bit.

They need to offer proper integration of the security features. They talk about the next-gen technology, the next-gen UTM feature. It's not a complete security solution, however. 

For how long have I used the solution?

I've used the solution for about five years now. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

We can easily scale the solution. 

We are supporting multiple customers that use this solution. There are approximately 5,000 people using the access. 

How are customer service and support?

We are well connected with the RR account manager. He is based out of Australia. Every time, whenever we have some sort of need, he is the go-to guy for us.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use a variety of SD-WAN technologies. 

How was the initial setup?

The solution is very easy to deploy.

How long it takes depends on the kind of site you are setting up. If I'm tiering the site, and have 20 users or 30 users and have a couple of links and the security postures are not very complex, maybe I can do the deployment in a week's time. 

I can do two or three cuts over a week if it is small. You can bifurcate. I don't have any ready-made answer as to how long it will take as every setup is different. 

What was our ROI?

We do look into ROI and show clients possible ROI if they decide to go with Meraki. 

What's my experience with pricing, setup cost, and licensing?

The price of the solution varies. It depends on the customer. For most of the customer deployments, we tend to do either three or five years of licensing. Having a longer-term give us some discounting in terms compared to one year.

What other advice do I have?

We are partners. 

We use the MX64 deployment, although it goes all the way up to 300.

I don't want to be Meraki biased, however, if anyone is looking for the kind of solution that can include the branch office or the network security or even a Cisco Umbrella kind of solution, Meraki is the right choice.

From an SD-WAN perspective, I would rate the solution seven out of ten. I'm just cutting down three numbers due to the lacking of cloud networking and the weaker security posture.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Solution Architect at Posteo
Real User
Top 5Leaderboard
A simple to use and scalable solution that offers easy access to the API
Pros and Cons
  • "The auto VPN feature is important because it automates many tasks, making things simpler and faster. It helps with setting up devices and changing configurations without manual effort."
  • "The tool has challenges with features like multiple-link support, which currently only supports up to three links. Additionally, it doesn't offer router integration, and forward error correction is another missing feature. The scalability of Meraki SD-WAN is good, but there are limitations to the performance of the concentrator devices, especially in larger deployments. While the cloud scale is not an issue, the performance of the devices in branches and data centres is limited."

What is most valuable?

The auto VPN feature is important because it automates many tasks, making things simpler and faster. It helps with setting up devices and changing configurations without manual effort.

Meraki SD-WAN helps save money by monitoring applications and ensuring service levels. This gives businesses a clear view of how well their operations are running and whether service providers meet their needs.

The Meraki SD-WAN has been mainly focused on Wi-Fi in the past, but with the introduction of the client, they're likely to enhance their AI-driven initiatives. This could mean providing more predictive insights to customers, but it might take time to develop fully.

What needs improvement?

The tool has challenges with features like multiple-link support, which currently only supports up to three links. Additionally, it doesn't offer router integration, and forward error correction is another missing feature. The scalability of Meraki SD-WAN is good, but there are limitations to the performance of the concentrator devices, especially in larger deployments. While the cloud scale is not an issue, the performance of the devices in branches and data centres is limited.

This can be an issue for larger customers with high traffic volumes. The roadmap includes plans to improve scalability, but progress may be slow.

What do I think about the scalability of the solution?

I rate the tool's deployment a ten out of ten. 

How are customer service and support?

The tool's support is not very good. The process is ongoing while they are not fully integrated with Cisco TAC. 

How would you rate customer service and support?

Neutral

What's my experience with pricing, setup cost, and licensing?

Regarding pricing, Meraki SD-WAN is quite competitive, especially compared to solutions like Fortinet. However, it's essential to consider that Meraki requires cloud orchestration, which adds to the overall cost. Overall, it's one of the most competitive solutions from Cisco for SD-WAN.

What other advice do I have?

Meraki SD-WAN is one of the best and easiest solutions to implement. It's very user-friendly, making it simple for users and partners to sell and deploy. Additionally, it offers a range of security features and the ability to integrate with SaaS platforms. However, compared to other vendors, it lacks some important features, and although they're on the roadmap, they're taking a bit longer to roll out.

The product is successful in various environments, especially in retail and specific industries like finance. Retail accounts for around 30 percent of its usage. I would rate the Meraki SD-WAN a nine on a scale of one to ten. It's simple to use, scalable and offers easy access to the API. However, it's not a perfect ten because it lacks some important features, and it is slow in terms of rolling out these features for customers. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer1348050 - PeerSpot reviewer
Senior Product Manager at a comms service provider with 10,001+ employees
Real User
Known for ease of use and ubiquitous management platform that covers everything, but has some limitations and is not as robust as some of the other vendors
Pros and Cons
  • "They're known for their ease of use and ubiquitous management platform that covers everything. Meraki really excels in plug-and-play solutions. You just plug it up, and everything works. All of the components—the firewall/router, the switches, the access points, the cameras—work very nicely together, and they all can be managed from one platform. That is probably their biggest selling point. Everything comes in one ubiquitous package, and you don't have to manage different components from different platforms. You can see everything from one platform."
  • "From the vice perspective, they just are not as robust as some of the other vendors. They have limitations in throughput and the number of circuits that they can support on a wide area network. Their higher-end security is all cloud-based. They have some capability with the premise-based solutions, but the higher ends are all cloud-based, and that's via Cisco Umbrella."

What is our primary use case?

I work for a carrier, and we consume, resell, and integrate Cisco products. I'm a product manager, and I have a couple of products that are built around Cisco Meraki's offerings. One of them is a managed business wifi solution, and the other one is an SD-WAN solution. I own both of these products. 

Meraki is really big in retail and education, and that's where we see a lot of use cases. It is a low-cost or entry product. It is not a sophisticated, complete solution. People who are very concerned about the total cost of ownership will look at a Meraki solution more. 

The deployment is a combination. The orchestration is on a public cloud, and then the customer locations are all premise-based Meraki devices.

What is most valuable?

They're known for their ease of use and ubiquitous management platform that covers everything. Meraki really excels in plug-and-play solutions. You just plug it up, and everything works. All of the components—the firewall/router, the switches, the access points, the cameras—work very nicely together, and they all can be managed from one platform. That is probably their biggest selling point. Everything comes in one ubiquitous package, and you don't have to manage different components from different platforms. You can see everything from one platform.

What needs improvement?

From the vice perspective, they just are not as robust as some of the other vendors. They have limitations in throughput and the number of circuits that they can support on a wide area network. Their higher-end security is all cloud-based. They have some capability with the premise-based solutions, but the higher ends are all cloud-based, and that's via Cisco Umbrella.

Their support can be better. They do not offer a lot of hands-on support for their products.

For how long have I used the solution?

I have probably been using this solution for three years.

What do I think about the stability of the solution?

From the stability perspective, everybody is pretty much on the same level playing field. I don't really see anybody standing out more than anybody else. Meraki is a low-cost equipment provider, so they're not offering big metal devices that plug into racks and a data center. They're more along the lines of the hard plastic desktop type of units. They have the same meantime between failure as most other products, so it's difficult to put them above or below anybody else. They all are pretty much on the same level playing field.

What do I think about the scalability of the solution?

Scalability is good as long as you're doing a simple task. If you're just deploying SD-WAN and you're not putting in cameras, wifi access points, and a lot of different components, scalability is really good. From that perspective, they do well. Their niche is retail and education, and both of these areas can be very large networks depending on the provider.

We do not have plans to increase its usage. They are really premise-based solutions that are managed from the network, and we are not staying with that same type of approach in our product lines. We are moving to a fully-integrated network approach to security, connectivity, and management.

How are customer service and support?

I would rate them one out of five. They do not offer a lot of hands-on support for their products.

Which solution did I use previously and why did I switch?

We use three or four other SD-WAN providers to offer the same type of product. We have VeloCloud, Fortinet, and Versa. The main differences are more capabilities, more functionality, better support, better value, and a better total cost of ownership.

How was the initial setup?

Everything is plug-and-play. If you're using all Meraki components, it is very easy to deploy.

The deployment duration is very short. There are not a lot of design concerns. There is not a lot of configuration. Everything can be done over the air from a network-based platform. So, it is very easy and very fast to deploy.

What was our ROI?

We've created a lot of things internally to compare different vendors and different technologies. From a customer perspective, I don't really do ROIs for evaluating vendors, but I'm familiar with the ROI. It really varies. There are other vendors that are also considered low-cost that technically perform better than Meraki. So, from a comparison perspective, it's difficult to know if you've got a better ROI with one vendor versus another without really understanding what it is that you're trying to accomplish.

Some customers may put a high value on ease of management, ease of deployment, and ease of managing and monitoring. Meraki does a decent job at all of that, whereas other companies may put a higher value on the features and functionality, security, and other things that are inherent to other products. Therefore, it is difficult to put them into a single bucket or category. From a low-cost provider perspective, their ROI for a customer is probably in line with that category of vendors.

What's my experience with pricing, setup cost, and licensing?

They have a baseline software license, and then they've got an SD-WAN software license, and then they've got an advanced security software license. 

They're low cost, and they'll provide any amount of flexibility that you want from a modeling perspective for payment. Typically, it's either annually or multi-year, but they are a lower-cost company. They're not the most expensive by far.

There is an additional cost of the equipment that doesn't tend to be high.

What other advice do I have?

Meraki is known as a lower-end SD-WAN solution. It has limitations from the hardware and the software perspective. They've gotten better over the years, but they were always viewed as a low-cost or entry type of product. They don't do a lot of the more sophisticated features and functionality of some of the other SD-WAN providers.

From a customer perspective, it really depends on:

  • What are they looking for?
  • What are they concerned about?
  • Do they have any other products?
  • Are they using any other security mechanism and is it network-based or premise-based?

It is just about what fits into their network and what they're currently using.

I would advise having a good understanding of the physical requirements for the facility that it's being deployed. You should have a good understanding of what you need from a component perspective, such as extra switches or extra access points. That's probably the biggest thing. There are other products for which you may have to pay a little bit more, but they are going to be better performing, and they will give you better service. So, you need to understand, especially if you're going with a low-cost vendor, that you might end up having to pay more because you had to add more components to the solution.

I would put it a little bit over halfway. I would rate it a six out of 10. It is certainly a good product. They have a lot of basic features and functionality. They can provide a good solution, but you may end up having to pay more than what you anticipated to get everything that you want because they don't include as much as some of the other vendors.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer1125069 - PeerSpot reviewer
VP of Information Technology at a outsourcing company with 1,001-5,000 employees
Real User
Top 5
Bandwidth throughput insights and remote management enhance network control

What is our primary use case?

I use Meraki SD-WAN in various corporate environments. It's implemented in both small offices, accommodating about twenty people, and larger offices with four hundred to five hundred people. Primarily, it's used to connect corporate networks to the Internet and occasionally between locations.

What is most valuable?

The most valuable features include understanding the throughput of bandwidth, traffic shaping, alerts and outages, and the integrated VPN. These elements are crucial for managing the network effectively. Additionally, the remote management is essential for our model, allowing us to handle multiple locations easily.

What needs improvement?

From a dashboard perspective, identifying issues can be challenging if one or two individuals experience trouble. Another area for improvement is in wireless management, where external tools might be needed to troubleshoot noise and environmental factors causing network issues.

For how long have I used the solution?

I started using Meraki SD-WAN about ten years ago.

What do I think about the stability of the solution?

The solution is stable, and there are no major issues reported with its performance in our network environments.

What do I think about the scalability of the solution?

The solution scales well, catering to both small and large office environments without requiring major changes to deployment.

How are customer service and support?

Customer service and support are strong. Meraki provides good assistance which makes them reliable partners, thus earning a strong nine or eight rating from me.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In the past, I've used solutions like Fortinet and Palo Alto Networks. However, I find Meraki more suited to our internal enterprise environment.

How was the initial setup?

The initial setup is easy, as you just set it up with PoE and connect it, which takes about half an hour at most.

What about the implementation team?

The setup does not require a large team; it's mostly a one-time job that requires minimal staffing since everything is managed remotely.

What was our ROI?

It's hard to provide a percentage, but the solution effectively reduces costs due to its capabilities, allowing network management from anywhere in the world.

What's my experience with pricing, setup cost, and licensing?

Even though it is more expensive than other options, it's reasonable when factoring in the remote management capabilities which eliminate the need for additional staffing.

Which other solutions did I evaluate?

I have used Fortinet and Palo Alto Networks in the past, but found Meraki better for internal environments.

What other advice do I have?

I'd rate Meraki SD-WAN between eight and nine for its performance within controlled environments. If you're working in a closed ecosphere, it's an excellent choice. For more open scenarios, Fortinet or Palo Alto might offer more flexibility.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Network Specialist at Al Ghurair Investments
Real User
Easy to manage with zero-touch configuration and good security features
Pros and Cons
  • "I can manage it very well and in a very easy way."
  • "We'd like features that provide more transparency when there are issues. Right now, it's hard to get clarity on problems. We need more visibility."

How has it helped my organization?

There is no comparison with a normal broadband connection versus one that is the dedicated connection that we have. We have saved a lot of money after deploying Cisco Meraki.

What is most valuable?

We have many businesses in geographical locations, and due to this, we need it in many different locations. It has become very easy for us to deploy these products. They claim that it is zero-touch configuration. That is true. Suppose if I want to deploy this product in Manila, I don't have to have this product in my hand in the wire and I don't need to go to Manila. It's not like that.

It can be delivered to them and as soon as they plug it we can push the configuration. That is the beauty of this SD-WAN technology that we have.

The solution is helping me, not only for side-to-side connectivity but also for defining different VLANs, different networks, between the firewalls. I can do firewalling between these networks.

I can manage it very well and in a very easy way. This is from the technical perspective.

After deploying Meraki, we have a drastic fitting on connectivity because before Cisco Meraki, we used to have a physical broadband internet connection and it is very, very expensive in Dubai.

The security firewall features that are embedded in the product is very good. The security, including the internal threat protection, the IPS, or the advanced threat admin, are very good. 

The hardware is okay as compared to any other product.

What needs improvement?

The advanced license is expensive. Part of the cost involved is high. If you are only a small or medium business, it may not be the best option. For branch divisions, yes. This is a very useful product and I don't have any problem with the CAPEX however, I have a problem with the OPEX as the OPEX part of the advanced license is quite expensive. 

We'd like features that provide more transparency when there are issues. Right now, it's hard to get clarity on problems. We need more visibility.

For how long have I used the solution?

I've been using the solution for three years at this point.

What do I think about the stability of the solution?

The solution is quite stable. There aren't bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

It's scalable.

We might have a plan to extend to maybe a hundred percent more sites within 2021. Hopefully, within this year, we will add almost double the size that we have right now. Currently, we have a total of 1200 employees that will double to 2400 and they each have their own devices. There are other guest users as well. There might be 4000 unique devices that need coverage.

How are customer service and technical support?

The technical support isn't always ideal. Occasionally, we are unable to understand what is happening. When we escalate the matter, the response that we get from Cisco is not satisfactory as sometimes they are depending on the log, and sometimes they are depending on what is connected to a device, for example, and any cascaded device connected to it. They will say that maybe it is because of the device that it's connected on. They seem to have difficulty pinpointing the issue at hand.

Which solution did I use previously and why did I switch?

Before using Meraki, we had the 1900 series of Cisco, and before we were using it with a DMVPN. This was the technology that was there before. We've always used Cisco.

How was the initial setup?

The initial setup is straightforward. However, it depends on how you are setting it up. There are companies that do a very basic setup, and with a basic setup, anyone can do it. Even if you are not a technical person you can do this. It's very, very easy with zero-touch configuration. 

That said, when it comes to full functionality, in our case, we are completely using all of the features. We're doing integrations and using authentication and group policies and the advanced treatment events, and firewall rules, as well as traffic shipping rules. All of these are different. It's a bit more of a complex process.

We're working with a DNS Umbrella. When it comes to that much functionality, it is not easy, actually. It's not a basic thing. You need some experts to do the installation configuration.

While they've made it pretty user-friendly, they've also made it in such a way that handicaps IT staff. YOu always have to escalate issues to Cisco to get it sorted.

Once you get over the first implementation and move to configuration, it's pretty easy.

YOu only need one person to handle the deployment process.

What about the implementation team?

I tend to handle the implementation and configuration. I'm well-versed in Cisco. I don't need a consultant or integrator to assist me.

What other advice do I have?

We are a customer and end-user.

We have an SD-WAN technology that works on Cisco Meraki with MX appliances. Then we have a core appliance, from Core/Distribution and edge. These are all HP routers.

We are using the latest version of the solution. We get automatic updates to the latest versions.

While the solution is on-premises, it can be managed on the cloud.

I would recommend the solution. I'd rate the solution at an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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