Meraki SD-WAN serves as our SD-WAN. As I previously stated, we have over a thousand retail stores across the country, and we have Cisco Meraki at each one.
Cybersecurity Engineer at Networks Unlimited Africa
Performs well, has good monitoring and is easy to maintain
Pros and Cons
- "I'm not directly involved in SD-WAN monitoring and maintenance, but based on what I've heard from our infrastructure team, it's working well."
- "I'm not too familiar with the Meraki environment, but I suppose more automation is always a good thing."
What is our primary use case?
What needs improvement?
I'm not particularly close to it. Because our infrastructure team is in charge of that. I'm more on the information security side. But, from what I understand, the product works well and there isn't much that can be done to improve it.
More automation is always a good thing, but I'm not particularly close to the Meraki. That is more of an infrastructure team's responsibility. I'm not too familiar with the Meraki environment, but I suppose more automation is always a good thing.
For how long have I used the solution?
We have over a thousand retail locations across the country, and we use Cisco Meraki for our SD-WAN solutions in all of them.
While I am new to the company and have only been with them for five months, I have been using this solution for a few years.
We are working with the latest version.
What do I think about the stability of the solution?
I'm not directly involved in SD-WAN monitoring and maintenance, but based on what I've heard from our infrastructure team, it's working well.
Meraki SD-WAN is a stable solution.
Buyer's Guide
Meraki SD-WAN
February 2025
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Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the scalability of the solution?
Meraki SD-WAN is scalable.
We have approximately 4,000 users in our company.
How are customer service and support?
I have not contacted technical support. That is something that our infrastructure team handles.
Which solution did I use previously and why did I switch?
We do not use Juniper.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the licensing fees.
What other advice do I have?
I would rate Meraki SD-WAN a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SD-WAN Sr. Product Manager at a comms service provider with 10,001+ employees
Has a great UI, easy to set up and is stable and scalable
Pros and Cons
- "The solution has a great UI."
- "The solution lacks controllers."
What is our primary use case?
We are customers of Meraki and I'm the company product manager.
What is most valuable?
Meraki has a sexy interface, they've done a great job with it.
What needs improvement?
The solution sometimes drops VoIP calls, which is a nuisance. The solution is not true SD-WAN, rather L3 VPNs. All they do is put a wrapper around it so that you don't have to configure it, but it lacks controllers.
What do I think about the stability of the solution?
The solution is stable, despite the occasional VoiP dropouts.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The company provides excellent technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
It is pretty easy to set up with the caveat that it's not really SD-WAN.
What's my experience with pricing, setup cost, and licensing?
This is not a cheap solution. Cisco has never tried to be a price leader, it's not their focus.
What other advice do I have?
If a company is looking for a true automated failover, it's important to ask some very pointed questions before purchasing it.
I rate the solution seven out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Meraki SD-WAN
February 2025
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Learn what your peers think about Meraki SD-WAN. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Consultant at Bechtle Steffen Schweiz Ag
Easy to use, a straightforward setup, and prioritizes traffic well
Pros and Cons
- "The solution's ability to prioritize traffic is its most valuable feature."
- "The solution needs a multi-use provider portal."
What is our primary use case?
We primarily use the solution for our branch offices.
What is most valuable?
The solution's ability to prioritize traffic is its most valuable feature.
The solution is easy to use.
What needs improvement?
The solution needs a multi-use provider portal.
I'm not on the technical side, so I don't know if there is an area of the solution that needs improvement. There is a wish button in the product, and we're fine with that.
The pricing could be a bit lower.
For how long have I used the solution?
I've been using the solution for two years now.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We've never had an issue with scalability. We have about 200 users on the solution.
How are customer service and technical support?
We've only ever used the solution's technical support once and it was fine.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
We use the public cloud deployment model. We're a Cisco partner.
Due to its overall ease of use, I'd recommend the solution.
I'd rate the solution eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Director IT/TI for Cloud SME at a comms service provider with 10,001+ employees
Good stability, with a straightforward setup, but endpoint security needs improvement
Pros and Cons
- "The solution is a whole vertical solution, so it doesn't need any other components in order to provide basic features."
- "The adoption of endpoint services or endpoint security should be developed in future releases."
What is our primary use case?
We primarily use it to provide SD-WAN solutions for our customers.
What is most valuable?
The solution is a whole vertical solution, so it doesn't need any other components in order to provide basic features.
What needs improvement?
The security of the solution needs to be improved.
The adoption of endpoint services or endpoint security should be developed in future releases.
For how long have I used the solution?
I've been using the solution for five to ten years.
What do I think about the stability of the solution?
The solution is relatively stable.
What do I think about the scalability of the solution?
The solution is not scalable for high-end customers. Meraki is really flexible and can start from really small sites, so it's better suited to the SME market. When you reach a situation where you have a high number of sites with a high level of complexity, then Cisco Meraki probably lacks a bit of flexibility.
How are customer service and technical support?
I've never had to reach out to technical support.
How was the initial setup?
The initial setup is straightforward; it's not that complex. How long it takes to deploy depends on the customer's requirements and how complex their infrastructure is.
What about the implementation team?
We're a distributor. We deploy the solution on-premises for our clients.
Which other solutions did I evaluate?
We did evaluate other options, but we're very happy with Cisco Meraki.
What other advice do I have?
The advice I would give to others considering implementing the solution would be to start small and be patient.
I'd rate the solution seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Sales Executive at a tech services company with 501-1,000 employees
Great dashboard with a single pane of glass and works for companies of all sizes
Pros and Cons
- "A lot of our customers really enjoy the Meraki Dashboard."
- "People are struggling a little bit with the lead times right now. It’s hard to actually get the hardware."
What is our primary use case?
I'm a vendor. I sell the solution to clients.
What is most valuable?
A lot of our customers really enjoy the Meraki Dashboard. It’s a single pane of glass. If you have their wireless, you have their switching; you have their cameras, you have their firewalls, then you do get a single pane of glass - which is a really strong talking point for us with our customers.
What needs improvement?
People are struggling a little bit with the lead times right now. It’s hard to actually get the hardware. There’s a long waiting list. That said, I’m unsure as to if that's anything that any manufacturer could really control right now.
Meraki is not viewed as an enterprise solution. It's more of a medium SMB-type solution. Although that really shouldn't be the case, I do see that it has that stigma associated with it.
For how long have I used the solution?
I wish I was selling more of it, but I don't. We have a number of different types of vendors. It is something we sell. However, I have not personally sold a lot of it.
What do I think about the stability of the solution?
The solution is stable. There aren’t bugs or glitches, and it doesn’t crash or freeze. It is reliable.
What do I think about the scalability of the solution?
The solution is quite scalable even though potential clients see it as a good solution for SMBs. It has the power to work for enterprises. It can scale.
How are customer service and support?
Tech support is good. It's strong.
Which solution did I use previously and why did I switch?
We sell Cisco access points and Meraki access points. With Cisco, the solution we deal with is called Viptela.
How was the initial setup?
The initial setup is very, very straightforward. You set it and forget it. It’s probably easier than any other solution.
You probably don't have more than one or two people associated with maintenance. It would depend on the size of the environment. Obviously, for an enterprise customer like Starbucks, you’ve got to have hands-on people available. However, if you're just a local Chicago company like us, then I would say that it’s fine to have minimal people - usually admins - on maintenance.
What other advice do I have?
We are a Cisco Gold partner.
I’d recommend the solution. I’d rate it eight out of ten.
It's typically a better solution for a company that has multiple locations. If you are a company with a headquarters and then you have locations across the country or the world, that would be the best time to look into SD-WAN. I would also say that SD-WAN is not just a wireless solution. It is also a security solution.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Global Client Partner for Philips at a government with 10,001+ employees
Suitable for any business, reliable, and priced well
Pros and Cons
- "Meraki SD-WAN is stable and the performance is good."
- "Meraki SD-WAN could improve on the lead time, but this is not a problem only with Cisco. there's a global shortage of chipsets. Additionally, the solution has limited features. It's quite a standard product and not very easily upgradeable or stackable."
What is our primary use case?
What we do is, we sell Meraki SD-WAN to our customers as a service and they use it for multiple purposes. For example, they use it for data, voice traffic, video, and services that are now in their data centers.
What needs improvement?
Meraki SD-WAN could improve on the lead time, but this is not a problem only with Cisco. there's a global shortage of chipsets. Additionally, the solution has limited features. It's quite a standard product and not very easily upgradeable or stackable.
For how long have I used the solution?
We have not been using Meraki SD-WAN very long.
What do I think about the stability of the solution?
Meraki SD-WAN is stable and the performance is good.
What do I think about the scalability of the solution?
The scalability of Meraki SD-WAN is limited, it could improve.
I typically work with large business accounts which use Meraki SD-WAN. However, I have colleagues who have many accounts with smaller businesses that use Meraki SD-WAN. The solution is suitable for small to large businesses. We sell to small and medium businesses when they demand less complexity.
How are customer service and support?
We have used the support from Cisco for our clients and they are very good. We know them quite well.
How was the initial setup?
The implementation of the solution is rather standard. It is not difficult.
What about the implementation team?
We do the implementation and support of the solution.
What's my experience with pricing, setup cost, and licensing?
One of the most valuable aspects of Meraki SD-WAN is the price. It is highly cost-effective.
What other advice do I have?
Meraki SD-WAN is a perfect fit for those customers who want to implement SD-WAN with competitive pricing. There is not much demand when it comes to complexity and additional features. If customers want a standard SD-WAN solution, Meraki SD-WAN is a perfect fit for those customers.
I rate Meraki SD-WAN an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Sales Engineer at Phoenyx Commtech Pvt. Ltd.
Saves costs for our customers and provides better connectivity
Pros and Cons
- "Meraki SD-WAN saves costs for our customers and provides better connectivity."
- "Regarding the integration part, the VPN connection for third parties needs to be elaborate."
What is most valuable?
Meraki SD-WAN saves costs for our customers and provides better connectivity. The solution has good security features. Since it is a cloud-based solution, customers can manage the entire portfolio from one portal.
What needs improvement?
Regarding the integration part, the VPN connection for third parties needs to be elaborate.
What do I think about the scalability of the solution?
Meraki SD-WAN is a scalable solution that can be used by small-scale and large enterprises. More than 500 users are using the solution.
How are customer service and support?
The solution’s technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution’s initial setup is easy and can be done in two days. The solution was deployed by me, an on-site engineer, and a remote engineer.
What other advice do I have?
The solution needs around three to four administrators. Meraki SD-WAN enhances connectivity across various business locations, and our clients are satisfied with the tool. The solution can be used for multiple branches, connectivity, or small scale. Its implementation is also easy.
We can use Meraki SD-WAN for security purposes. We can identify traffic problems and connectivity issues from the solution's single console dashboard. A health report is also available in Meraki. We can identify and troubleshoot more issues from the Meraki dashboard. I would recommend the solution to other users.
Overall, I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jul 27, 2024
Flag as inappropriateAdministrator at SOURTHERN WAVES Solution
Flexible, secure, easy to use, and the site-to-site connectivity is very good
Pros and Cons
- "The tool is easy to use."
- "The integration with other tools must be improved."
How has it helped my organization?
The solution reduces the cost for the customers. They need not buy a separate Ethernet line from an ISP.
What is most valuable?
The solution provides a lot of benefits to the customers. Its functionality is very good. The tool is easy to use. The site-to-site connectivity is very good. The product is flexible. It has logs and reports. If anything happens, it's easy to diagnose the problem.
What needs improvement?
The integration with other tools must be improved.
For how long have I used the solution?
I am using the solution currently.
What do I think about the stability of the solution?
The tool is very stable. I rate the stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a ten out of ten. It is very easy to expand it when I get more demand from the customer. The connectivity is very good.
How are customer service and support?
The support is very good on all levels.
How was the initial setup?
It is easy to deploy the product. The configuration is easy. The deployment is easier compared to products.
What was our ROI?
The product provides customers with good security and scalability.
What's my experience with pricing, setup cost, and licensing?
The product is not expensive. It is reasonably priced. We can pay the subscription fee annually or once in three years.
What other advice do I have?
I will recommend the tool to others. Overall, I rate the solution ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: February 2025
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