What is our primary use case?
We primarily use the solution for cost reasons, for example, when a client's hardware refresh is coming and they don't want to incur the cost on the hardware. We also use it for capacity as, when they buy hardware, those are constrained by capacity.
What is most valuable?
The analytics services are the most valuable aspect of the solution.
The product has many useful features on offer.
We have found the user interface to be intuitive. Microsoft is a master at UI.
The stability is okay.
The solution has the potential to scale.
We have found the pricing to be reasonable.
What needs improvement?
You don't get support from Microsoft very easily as compared to other solutions. For example, AWS. If I reach out to AWS, their PDM team is very quick to respond. The Microsoft Azure team does not.
The downtime could be a bit better. AWS has less downtime.
The solution needs to scale as well as AWS, which scales much better.
For how long have I used the solution?
I've been using the solution for four to five years at this point. It's been a while.
What do I think about the stability of the solution?
The stability is okay. There are no bugs or glitches. It's reliable. However, AWS seems to be a bit better.
In terms of downtime, if you look at the reporting side, if you look at the Gartner report, it shows that AWS experienced significantly fewer outages as compared to Azure.
What do I think about the scalability of the solution?
In my experience, I've seen AWS as a little bit more robust in terms of scalability and its features as compared to Azure. That said, Azure is improving every day. Still, AWS seems to be ahead in terms of scalability.
How are customer service and technical support?
Technical support is not very responsive. They are quite slow.
While the team may be capable, the processes set up around are really bad. If you have to reach out to someone to get technical support, it takes hours and hours of effort to get to them.
How was the initial setup?
The initial setup is neither easy nor difficult. It's somewhere between straightforward and complex. Usually, with our clients, we don't get straightforward projects. However, we can't say they are the most complex out there either.
What about the implementation team?
We tend to do setups for our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. It's not overly expensive.
Which other solutions did I evaluate?
Lately, I have been researching technical comparisons between Azure and AWS for SAP HANA 2.0 migration from on-premises to the cloud.
What other advice do I have?
We are Azure partners.
I'm mainly providing services to my customers, and therefore am not necessarily an end-user.
For the most part, I would recommend Azure. However, we cannot just recommend Azure blindly. Azure suits mostly the customers that are using the Microsoft suite of products. It brings your own licenses into the play so that you don't end up with another cloud. If you're using Microsoft products, then Azure is a straight fit for you. You should not evaluate any other cloud. However, if you're not using the Microsoft suite of products, if you're using MS Skills, running Solaris, and all of those things, then you have to evaluate which cloud is better.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner