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reviewer1388559 - PeerSpot reviewer
Information Technology Manager at a performing arts with 51-200 employees
Real User
Easy to set up with no configuration required, and the support is good
Pros and Cons
  • "The good part is that you don't have to configure it, which is very convenient."
  • "We need a separate license and we don't know how to get the license that is required."

What is our primary use case?

We are using it with Laptops that go directly to the end-user. We used the Defender because it was already there.

What is most valuable?

The good part is that you don't have to configure it, which is very convenient.

What needs improvement?

We are waiting for better software to block viruses. The feedback that we receive is that it is weaker when compared with other products such as Cisco and Palo Alto.

The only concern that we have is that this product is user-based, but we have requirements to run separate PCs or servers that are not on the same subscription. We need a separate license and we don't know how to get the license that is required.

We also wonder if it can prevent attacks from new types of viruses such as Widefire.

For how long have I used the solution?

We started using Microsoft Defender for Office 365 after the pandemic started. 

Buyer's Guide
Microsoft Defender for Office 365
January 2025
Learn what your peers think about Microsoft Defender for Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

How are customer service and support?

Technical support is very good. They are knowledgeable and respond quickly. 

We have had other issues with Word, but we have not had any issues with the Defender product.

Which solution did I use previously and why did I switch?

Previously, we used Symantec Endpoint Protection. They seemed to have some sort of software issue where you couldn't renew your license.

How was the initial setup?

The initial setup was quite straightforward. There was nothing complex for both IT and the user.

There is no installation, you just enable it on the cloud to have it work automatically.

It's very convenient for remote support or remote installation.

What's my experience with pricing, setup cost, and licensing?

It's a user-base subscription.

Licensing is on a monthly basis. It's part of Office 365, so you really can't tell how much it costs. It's part of the bundle.

It's difficult to compare prices with other companies.

What other advice do I have?

I feel Defender is a product that is good enough, especially for small to medium-size businesses.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2315748 - PeerSpot reviewer
IT Specialist at a government with 51-200 employees
Real User
Top 20
Stops evolving threats and offers peace of mind
Pros and Cons
  • "The product is not resource-intensive."
  • "We need to be able to whitelist data at the backend."

What is our primary use case?

We use the solution for wireless scanning, reporting, and monitoring. 

How has it helped my organization?

The product is not resource-intensive. 

What is most valuable?

The tool's most valuable feature is virus scanning, which has saved us from malware and ransomware. 

What needs improvement?

We need to be able to whitelist data at the backend. 

For how long have I used the solution?

I have been using the product for three years. 

What do I think about the stability of the solution?

Microsoft Defender for Office 365 is stable. 

What was our ROI?

We have seen ROI with the product's use. 

What's my experience with pricing, setup cost, and licensing?

The tool's pricing is reasonable. 

What other advice do I have?

Microsoft Defender for Office 365 can stop evolving threats, which provides peace of mind. 

The solution has helped us discontinue other security products. It has helped us save time and money. 

I rate the product a nine out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Microsoft Defender for Office 365
January 2025
Learn what your peers think about Microsoft Defender for Office 365. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Consultant at a tech services company with 1,001-5,000 employees
MSP
Top 20
Good integration, but needs better spam and phishing detection
Pros and Cons
  • "The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
  • "This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products."

What is our primary use case?

Our primary use case of Defender is to protect customers' emails. We use this solution for the servers being hosted on Azure. We use it mostly for the emails of Office 365 users, to secure their emails. Some customers already have other email security, complementing Office 365, but smaller customers prefer using a single solution to protect their emails. 

This solution is cloud-based. 

What is most valuable?

The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance. 

What needs improvement?

This product's effectiveness could be improved, in terms of detecting unwanted spam or even malware between the emails, compared to other products. 

For how long have I used the solution?

We have been using this solution for almost a year, just in 2021. 

How are customer service and support?

The technical support's response is very good. If you have Premier Support, they can respond within 15 minutes. In terms of their technical team, it's very good as well. 

How was the initial setup?

The installation is a key feature, since it's a single product within Microsoft. It's integrated with Office 365, so it's very easy to install. You only need one person for deployment and maintenance—the administrator, which is usually either from the security team or email administrator team. 

What about the implementation team?

We implemented this solution ourselves. 

What's my experience with pricing, setup cost, and licensing?

For licensing, it's usually a yearly package for customers who are subscribed to Office 365, but they can also pay on a monthly basis. 

Which other solutions did I evaluate?

Some of our customers have IronPort or Trend Micro and prefer to use these solutions, complementing Office 365. 

What other advice do I have?

I rate Defender a seven out of ten because it's easy to operate and maintain, but it could be improved by spam and phishing detection. 

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
reviewer1753173 - PeerSpot reviewer
Deputy Chief SAP BASIS Administrator at a comms service provider with 201-500 employees
Real User
Easy to use and simple to configure but requires better scanning capabilities
Pros and Cons
  • "The basic features are okay and I'm satisfied with the Defender."
  • "I'd like some additional features any product can give me to protect our environment in a better way."

What is our primary use case?

We are using Defender to protect different kinds of attachments, emails, and safe links, and things like that.

What is most valuable?

The basic features are okay and I'm satisfied with the Defender.

The initial setup is pretty simple. It's easy to configure.

Microsoft products are always easy to use.

The solution has been stable and reliable. 

What needs improvement?

I was looking for some advanced features, like if I would receive an email that contains a legitimate file type, but the content is malicious, how I can protect against that? Normally, we are dealing with so many phishing and spam emails. I'd like some additional features any product can give me to protect our environment in a better way. 

There is always a chance to continue to improve the product in some way.

For how long have I used the solution?

We've been using the solution since 2015. It's been a few years now. 

What do I think about the stability of the solution?

Microsoft so far and been good. We haven't faced any kind of disruption or anything else. It's a good product and good platform, I must say. Overall, it's a good product and good service and we haven't dealt with bugs or glitches.

What do I think about the scalability of the solution?

It's scalable. It's software as a service, so it's always scalable. You have to just purchase the additional licenses and you can increase your database. It's nothing that would be considered too difficult.

How are customer service and support?

They offer different kinds of support levels. If you have the Premier Support contract with Microsoft you're good. If you have purchased a good support level agreement with Microsoft, then their support is very fantastic. We never faced any kind of issue. The engineer is always available when we create the ticket and the support is good. Due to the fact that we are a big organization, we have a support level agreement with the Microsoft.

Which solution did I use previously and why did I switch?

Earlier, we were using the on-prem solution of Exchange, then we migrated to the cloud, so we cannot just compare the feature set and the price of Defender with any other security software, email security software.

How was the initial setup?

The initial implementation is not very difficult. Microsoft products are always very easy to configure and use. It's not a big deal. It's the philosophy of Microsoft to make it easy for the users. That's why they always attract the users and users happily migrate to them as compared to using any other product or any other service.

What's my experience with pricing, setup cost, and licensing?

I haven't actually evaluated the cost against other products. For example, it's bundled with the licenses that we have procured, so everything is included in that. We haven't purchased the Defender separately. 

We cannot just say that it's a product which is costly as compared to the other products available in the market or not, as it's a bundled offer. We can calculate the price of one license or an Office 365 license with any other cloud service partner's license cost, however, we cannot just compare the price of any specific feature with the services available in the market.

Which other solutions did I evaluate?

We are not using any other product, so we are not actually in a position to compare it with other security products.

What other advice do I have?

While the deployment is a hybrid model, we have migrated all the mailboxes to Office 365. We are completely running the services from the cloud.

I'd rate the solution at a seven out of ten. there's always room for improvement. 

It's a bundled offer. When we procured the licenses of Office 365, it came up under those licenses. We are not using any other product, so I cannot say or I'm not in a position to say that any other product is good or Defender is not good, as I am not using any other product. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1783893 - PeerSpot reviewer
Co-Founder with 11-50 employees
Real User
Top 20
Simple implementation and reliable
Pros and Cons
  • "Microsoft Defender for Office 365 is a stable solution."
  • "We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."

What needs improvement?

We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email.

For how long have I used the solution?

I have been using Microsoft Defender for Office 365 for approximately five years.

What do I think about the stability of the solution?

Microsoft Defender for Office 365 is a stable solution.

What do I think about the scalability of the solution?

We have approximately 10 people using the solution.

We might increase usage of the solution depending on the market.

How are customer service and support?

We only have had one or two problems over the past two years.

How was the initial setup?

The initial setup was not complicated.

What about the implementation team?

There was no need for help for the implementation, we did it ourselves.

What other advice do I have?

I rate Microsoft Defender for Office 365 a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1343688 - PeerSpot reviewer
Senior Network Analyst at a financial services firm with 1,001-5,000 employees
Real User
A stable, scalable, and resilient security solution
Pros and Cons
  • "At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
  • "It would be better if it were more scalable. It depends on the architecture, but we would like to make it more scalable for both data centers."

What is our primary use case?

In general, we use it for OneDrive and Office tools.

What is most valuable?

At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us.

What needs improvement?

It would be better if it were more scalable. It depends on the architecture, but we would like to make it more scalable for both data centers. 

For how long have I used the solution?

I have been working with Microsoft Defender for Office 365 for almost seven years.

What do I think about the stability of the solution?

Microsoft Defender for Office 365 is very stable.

What do I think about the scalability of the solution?

Microsoft Defender for Office 365 is very scalable. Because we have our issues on principle access, we can be scalable and resilient.

How are customer service and technical support?

Technical support is excellent and very helpful. 

What other advice do I have?

I would recommend the solution because it's very helpful as a scalable and resilient solution. It's useful for our users here every day.

On a scale from one to ten, I would give Microsoft Defender for Office 365 a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1272933 - PeerSpot reviewer
Cloud Services Director at a tech services company with 11-50 employees
Real User
Top 20
Has an easy initial setup and is scalable
Pros and Cons
  • "The initial setup was easy."
  • "There is room for improvement in terms of reporting."

What needs improvement?

There is room for improvement in terms of reporting. There could be more features around it.

For how long have I used the solution?

I have been using this solution for a year. 

What do I think about the scalability of the solution?

There are around ten users in our organization. We are planning to extend our usage to 50 people.

Which solution did I use previously and why did I switch?

I worked with ESET. I switched to Defender because it was free with Office 365.

How was the initial setup?

The initial setup was easy. It took a few hours. 

What other advice do I have?

Overall, I would rate the solution an eight out of ten. The reporting features have room for improvement.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Microsoft Defender for Office 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Microsoft Defender for Office 365 Report and get advice and tips from experienced pros sharing their opinions.