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reviewer2020164 - PeerSpot reviewer
Cyber Security Engineer at a manufacturing company with 10,001+ employees
Real User
Gives us great visibility into data governance, and integration with Microsoft solutions is easier
Pros and Cons
  • "Because everything is on Microsoft and we use Azure, integration with the product is easier. That's the most important thing when you use many Microsoft products. It's easier to integrate everything in one place."
  • "There is no AIP for Linux systems. That's a setback. Another thing it's lacking is libraries to work with Python. It has libraries for C# and C++, for example, but not for Python and, these days, Python is very useful."

What is our primary use case?

The purpose of the solution is connected to the fact that we use the whole Microsoft suite. We use the DLP mostly, but we also use Defender which comes with the Microsoft license.

Up until now, we have used it to investigate everything, what's going on and whether people are sharing data, but mainly for monitoring. There are just a few things that are being blocked right now.

How has it helped my organization?

Purview has helped significantly to reduce the number of solutions we need to interact with each other. It's one suite for everything, which is very good.

We can also see compliance in real time. There's great visibility into data governance. That's one of the strongest points. We have 100 percent compliance with legal regulations around the globe. That's very good. It has notably improved our ability to stay on top of compliance. It's not all companies that are 100 percent compliant.

In addition, the time needed to respond to insider threats has decreased. It's very easy to know everything that's going on right now. I have all the controls to see what's being shared everywhere, around the world. If we see something that looks odd, we reach out to the folks involved immediately. It's almost instant. It has reduced our insider threat response time by more than 60 percent.

What is most valuable?

It is 

  • very easy to use
  • very easy to learn 
  • very well documented

and the community is great as well.

The UX is very good. It's easy to get around inside that tool, and it's easy to get help.

I don't think it's very different from other solutions regarding the features, but because everything is on Microsoft and we use Azure, integration with the product is easier. That's the most important thing when you use many Microsoft products. It's easier to integrate everything in one place.

It's very important that it collects data from non-Microsoft products if we need information about what's going on with other OSs. If we're talking about personal computers, especially employees' computers, they are mostly going to be Windows. But if we're talking about servers, they are mostly Linux.

Purview is also built to take into account regulations from the US, Brazil, Europe, Asia-Pacific, et cetera. This is very important as well because you have to take into account the intricacies of each legal system.

Another good feature is the education it provides to users on how best to handle sensitive data.

What needs improvement?

There is no AIP for Linux systems. That's a setback. Another thing it's lacking is libraries to work with Python. It has libraries for C# and C++, for example, but not for Python and, these days, Python is very useful.

Power Automate can be improved as well. You can do plenty of things with it but it still doesn't do everything that you have in a full development language. It doesn't have that flexibility.

I would also like more integrations in Power Automate. Because so many things are a premium with Power Automate, you cannot do everything. There are a bunch of integrations that you have to pay more to use. That's not very good.

Buyer's Guide
Microsoft Purview Data Loss Prevention
November 2024
Learn what your peers think about Microsoft Purview Data Loss Prevention. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

For how long have I used the solution?

I have been using Microsoft Purview Data Loss Prevention for one year and three months.

What do I think about the stability of the solution?

So far, we have not had an outage. It seems like a 99.9 SLA.

What do I think about the scalability of the solution?

It's a SaaS solution, so everything is in the cloud in one place. It's scalable if you're all Microsoft, but if you have Linux, I wouldn't say it's that scalable. You might have to do some work.

We have about 70,000 users. It's a global solution for everyone in our organization.

How are customer service and support?

I have never used the technical support of Microsoft. But the documentation is good, very clear, very easy to use, and in one spot. We find whatever we are looking for.

Which solution did I use previously and why did I switch?

For DLP, I used Symantec in another organization. In this organization, we used to use McAfee DLP. We switched mainly because of the price. Microsoft provides a bunch of tools for a fixed price, so there are other features that come with that suite of tools.

What was our ROI?

I believe we have seen return on investment because new engineers know their way around very fast. When I joined the company, it took me just one month to make my way around everything. It's easy to get our hands dirty and start working.

What's my experience with pricing, setup cost, and licensing?

Despite some setbacks regarding the premium features for automating and integrating in Power Apps—you can only use the handiest stuff if you pay a premium price—there are many good things that come with the license that we already have. There is training as well; we can attend as much training as we want. They also provide good support. Overall, the pricing is okay.

What other advice do I have?

The fact that Purview works across multi-cloud and multi-platform environments, is important, in spite of the fact that we mainly use Microsoft and Azure cloud. It's good if we plan, in the future, to move to another cloud service. Also, it's good that Purview can connect to iOS, Mac, and Android devices. The more tools we can integrate the better, because it enables us to scale very fast, even though right now we don't use it on iOS and those other systems.

Purview is still very new for us, even after one year. We're still looking into how things can be done. We're a global company and there are many policies and many different laws across the globe. Sometimes we can't do everything we could theoretically do with the tool. It's a powerful tool but we are still discussing legal matters across the globe.

Regarding maintenance of Purview, we just check if it's up to date and what updates Microsoft has provided. But we don't have to do too much.

I started working with this tool one year ago and I'm really impressed with its capabilities. I have worked in other banks and we had to use so many things to get one thing done, so I have a positive impression of Purview. I would definitely recommend trying it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Abdulkadir AKGUN - PeerSpot reviewer
Senior Cloud Solutions Consultant. MW and Security at Data Market
Consultant
Useful for the protection of sensitive information and is not very expensive
Pros and Cons
  • "The tool's most valuable feature is in the area of OCR."
  • "The tool's user interface and document fingerprinting have been very poor for my customers because uploading files manually can be problematic."

What is our primary use case?

I prefer to use products under Microsoft Office 365. I tell my customers to use Microsoft products.

My customers do not use Microsoft Purview Data Loss Prevention as they prefer to use Forcepoint Data Loss Prevention. My customers have used Microsoft Office 365, but they have not used its features. From next year, they might start using Microsoft Purview Data Loss Prevention.

I use Microsoft Purview Data Loss Prevention to protect information and endpoint or USB device controls. The tool is used for sensitive information protection on mobile devices and other settings.

What is most valuable?

The tool's most valuable feature is in the area of OCR. For my organization, Microsoft Purview compliance portal, Azure subscriptions and integrations were helpful. The document fingerprinting feature, information protection during integrations, and full cloud integrations are areas in which I am very experienced.

What needs improvement?

My customer wants the tool's OCR feature improved. The tool's user interface and document fingerprinting have been very poor for my customers because uploading files manually can be problematic.

The product's scalability is an area with certain shortcomings, making it an aspect where improvements are required.

For how long have I used the solution?

I have been using Microsoft Purview Data Loss Prevention for five years. I work as Microsoft's strategic partners in Istanbul, especially for Microsoft Office 365 products.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

The tool offers medium scalability and not an advanced one. Scalability-wise, I rate the solution a two out of ten.

Around 300 people are using the tool.

I have used the tool in large infrastructures over a period of three to four years.

How are customer service and support?

My company's teams have communicated with the solution's technical support via emails. Based on my customer's experiences, I rate the technical support a five or six out of ten. The tool's support helped my company in areas like information protection, integration support, sensitive info types, custom keywords, and keyword dictionaries. The technical support experts that I communicated with were effective in resolving my issues.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have used Forcepoint Data Loss Prevention, NetSense, McAfee, and Symantec. I started to use Microsoft Purview Data Loss Prevention since I had to work with Microsoft in a collaborative manner.

How was the initial setup?

When it comes to the product's initial setup phase, it is difficult, especially when it comes to the DLP endpoint onboarding of agents. There are some policies that are complex for some of my customers. With all the service integrations, you can work with Microsoft Purview Data Loss Prevention in very complex architectures.

With the tool, creating policies is easy, but its settings may be difficult. If one is difficult, and ten is easy, I rate the tool's installation phase as a three out of ten. When it comes to e-commerce or credit card numbers, there can be some installation issues, which is a problem for my customers.

The solution is deployed using the cloud services offered by Microsoft Azure.

Our company deployed the solution for seven or nine projects, including PoCs and demos. A couple of hours were needed to deploy the tool.

The product's deployment phase involved the creation of policies and the onboarding of users.

The tool's deployment requires around four people, and its maintenance requires a minimum of ten people.

What's my experience with pricing, setup cost, and licensing?

The tool was not very expensive. If one is very cheap and ten is very expensive, I rate the price as one out of ten.

What other advice do I have?

Microsoft Purview Data Loss Prevention has been effective in identifying and mitigating potential data leaks. Microsoft handles the XDR for the endpoints and helps prevent data leaks.

I rate the tool a ten out of ten.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Microsoft Purview Data Loss Prevention
November 2024
Learn what your peers think about Microsoft Purview Data Loss Prevention. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Mohammed Irfan Gorur - PeerSpot reviewer
Lead Cloud Solution Architect at a energy/utilities company with 51-200 employees
Real User
Fits into heterogeneous environments and has automatic labeling capabilities
Pros and Cons
  • "It has helped our clients to reduce the time to action on insider threats because it can be integrated."
  • "I would like Microsoft Purview Data Loss Prevention to be on the source code or SQL databases. It is difficult to do classification and labeling when you have a third-party source code or a third-party Oracle database. It is seamless when it comes to Microsoft documents but is not so with third-party source codes. Microsoft needs to work on it a little bit more."

What is our primary use case?

We use Microsoft Purview Data Loss Prevention for the entire life cycle and not just DLP. That is, we use it for discovery, classification, and DLP.

How has it helped my organization?

Earlier, our customers had no control at all over compliance, and confidential documents that were going out were not at all looked into. Microsoft Purview Data Loss Prevention has been a huge benefit to our clients in this regard.

What is most valuable?

I like the whole value proposition of Microsoft Purview, particularly the DLP and integration with external solutions.

Purview's natively integrated compliance across Azure, Dynamics 365, and Office 365 is important to us because it's all about compliance.

Organizations have various compliance policies including the regulatory policies that are defined within the organization and those for a particular region. Therefore, it is important to our organization that Purview is built taking into account critical regulations from around the world.

This solution enables our clients to show compliance in real time and has helped them in their meetings with compliance regulators.

Purview Data Loss Prevention provides presentations to educate users on how best to handle sensitive data. When the user doesn't know whether a document should be classified under a certain label, Purview will provide suggestions or will auto-classify the particular document. It has automatic labeling capabilities.

It's important that Purview provides data protection for iOS, Android, and data in other SaaS apps because our customers have heterogeneous environments. Purview perfectly fits into the heterogeneous space.

Purview has reduced the number of solutions needed to interact with each other and has coexisted with them. Some customers have completely replaced their solutions with Purview, and others have Purview for classification labeling and a third-party solution for the DLP verdict.

It has helped our clients to reduce the time to action on insider threats because it can be integrated.

What needs improvement?

I would like Microsoft Purview Data Loss Prevention to be on the source code or SQL databases. It is difficult to do classification and labeling when you have a third-party source code or a third-party Oracle database. It is seamless when it comes to Microsoft documents but is not so with third-party source codes. Microsoft needs to work on it a little bit more.

Everybody wants information protection, but not all of them can afford the M365 license. I would like Purview to be a standalone product or solution.

For how long have I used the solution?

We've been working with this solution for the past three years.

What do I think about the stability of the solution?

It is definitely stable.

What do I think about the scalability of the solution?

Our clients are medium to large organizations, and Microsoft Purview Data Loss Prevention has to be a scalable solution for them.

How are customer service and support?

Overall, Microsoft's technical support is good, and I would give them a rating of six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial deployment is straightforward. We can quickly configure the policies, but the classification and labeling take time.

The solution does require monitoring.

What's my experience with pricing, setup cost, and licensing?

Microsoft Purview Data Loss Prevention is part of a bundle and is not sold as a standalone product.

What other advice do I have?

I recommend Microsoft Purview Data Loss Prevention and rate it at nine on a scale from one to ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Reseller
PeerSpot user
Sr. Lead Consultant at catapult
MSP
Definitely the best in class with great stability, competitive price, support for different repositories, and very useful auto-labeling feature
Pros and Cons
  • "The auto-labeling feature is definitely the most valuable feature. It goes in and labels the documents for you in different repositories. It covers the Outlook and Exchange repositories along with SharePoint and OneDrive. It is really helpful in those areas."
  • "There is a lot of ambiguity when you are setting up labels, such as sensitive information labels. It is a little daunting at first if you don't have prior knowledge, and there is a little bit of a learning curve for setting up the labels. Some of the setup wizards could be more helpful from an AI perspective. They can streamline the setup through more AI technologies so that you don't have to jump through so many hoops and different menus and dropdowns. It would be useful to have a setup wizard that is more hands-off and engaging for setting up the information type labels. If you tell them this is what we're trying to protect, it should basically start to lead you down that path of best practices. Such a feature would be great."

What is our primary use case?

We basically use it to track personal identifiable information. We are also using it to label any confidential, company trade secret, and internal data. We have an internal use policy and a confidential use policy to encrypt the documents.

What is most valuable?

The auto-labeling feature is definitely the most valuable feature. It goes in and labels the documents for you in different repositories. It covers the Outlook and Exchange repositories along with SharePoint and OneDrive. It is really helpful in those areas.

What needs improvement?

There is a lot of ambiguity when you are setting up labels, such as sensitive information labels. It is a little daunting at first if you don't have prior knowledge, and there is a little bit of a learning curve for setting up the labels.

Some of the setup wizards could be more helpful from an AI perspective. They can streamline the setup through more AI technologies so that you don't have to jump through so many hoops and different menus and dropdowns. It would be useful to have a setup wizard that is more hands-off and engaging for setting up the information type labels. If you tell them this is what we're trying to protect, it should basically start to lead you down that path of best practices. Such a feature would be great.

What do I think about the stability of the solution?

It is absolutely stable. A part of the success criteria was to not have any stability issues. It seems very responsive after you get through the deployment aspect of it.

What do I think about the scalability of the solution?

We have been adding more label information types, and it seems to scale well. I don't see any issues there. This part of the solution is built into the Microsoft Cloud ecosystem. Therefore, you don't really have any sort of quota or cap on your data. It seems to be going really well on that front.

Currently, we have about 600 users. We're going to continue on this Microsoft journey. There is another feature that we're looking at called the Purview feature, which is basically adding the same sensitive info type tagging for data in your Microsoft SQL databases. We are currently looking at using that.

How are customer service and technical support?

Their technical support is excellent. We've had some hiccups here and there regarding the setup. We contacted Microsoft, and they were very quick to respond with solutions. The online Microsoft documentation is also kept fairly up to date, which has been another plus. Its documentation is really well done.

How was the initial setup?

It was fairly complex because it has a very wide and broad gamut of sensitive info types. Each of the labels and sensitive input types that we created took four to six hours of initial setup and work. The deployment itself is pretty instantaneous, but getting the data back and actually seeing the labels and sensitive info types come back in the form of data tagging definitely takes some time. Depending on the size of your repository, it can take longer to scan the data and label it while going through all the algorithms. It probably took a good two to three days to actually see some meaningful data.

What's my experience with pricing, setup cost, and licensing?

It is a part of our Microsoft licensing. We pay for a yearly renewal. Its price is reasonable for the size of the organization we are. It is fairly competitive, and you get what you pay for. We have an E5 license, and a part of understanding the E5 license is to see what all you get with it. If you really look at it from that standpoint, you get a lot of value. You have Defender and all its security features in there as well.

Their licensing is fairly flexible. They have different programs. We've seen ones where you could pay for up to three to five years in advance. There is also a monthly pay-as-you-go type of deal, but we're doing a yearly renewal and fixing the budget.

Which other solutions did I evaluate?

We didn't evaluate any other product because it was just way too convenient. It is a part of our Microsoft licensing, so we were already paying for it. There wasn't anything appealing to try a third-party solution or anything like that.

What other advice do I have?

I would advise others to definitely go to the documentation first and plan ahead. It is definitely something you plan, and it definitely requires a kind of a crawl-walk-run approach, so you definitely want to plan for it. I would also suggest taking advantage of the testing and reporting features that are available to be able to do a pilot and test it before you actually deploy it.

I would rate Microsoft Endpoint DLP a nine out of ten. There is a little area for improvement, but it is definitely the best in class.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior identity and Access Management Engineer at a manufacturing company with 1,001-5,000 employees
Real User
Comes with a reliable installation and security score which enhances security
Pros and Cons
  • "Microsoft Purview Data Loss Prevention's responses are faster. Its installation is also reliable. The security score helps with the security part."
  • "Microsoft Purview Data Loss Prevention's licensing is expensive."

What is our primary use case?

We use the product to set up policies. 

What is most valuable?

Microsoft Purview Data Loss Prevention's responses are faster. Its installation is also reliable. The security score helps with the security part. 

What needs improvement?

Microsoft Purview Data Loss Prevention's licensing is expensive.

What do I think about the stability of the solution?

Microsoft Purview Data Loss Prevention is stable. 

What do I think about the scalability of the solution?

The tool's scalability is great. 

How are customer service and support?

We have dealt with Unified and Premier support. Whenever I raise a ticket, I start researching the answer as well. 

How was the initial setup?

The tool's implementation is easy. 

What was our ROI?

We have seen ROI with the product's use. 

What other advice do I have?

I have Microsoft Purview Data Loss Prevention on Mac, but I do not use it daily. 

We use GCP, and it is good that the product can expand to it. 

It is good that the product goes automatically into the sensitivity limits of a country. 

Microsoft Purview Data Loss Prevention saves time in the implementation area.

I rate the product an eight out of ten.  

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
LILIANE GUIDO - PeerSpot reviewer
President at RidixLab
Real User
Top 10
An easily scalable and easy-to-configure solution that protects personal data
Pros and Cons
  • "The product is easy to configure."
  • "The solution should provide better integration with other systems."

What is our primary use case?

I use the solution to protect files with personal information.

What is most valuable?

The product is easy to configure. It protects personal data. The product can connect to servers on-premise.

What needs improvement?

The solution should provide better integration with other systems.

For how long have I used the solution?

I have been using the solution for a long time.

What do I think about the stability of the solution?

The product is very stable. I never had any issues with the product. I rate the stability a nine out of ten.

What do I think about the scalability of the solution?

The solution can be quickly scaled with ease. More than 5000 people are using the solution in our organization.

How are customer service and support?

I contacted support regarding metadata. The support took one to two weeks to resolve my query.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We used Security and Compliance Center, but it did not produce accurate results like Microsoft Purview.

How was the initial setup?

The initial setup is very easy. We just had to go through Microsoft’s documents and understand the best practices.

What about the implementation team?

I did the deployment myself without anyone’s help. We have the solution deployed on around 4500 endpoints.

What's my experience with pricing, setup cost, and licensing?

The product has the best price-to-performance ratio. Its pricing is better than other products.

What other advice do I have?

Only people with permission can access the document when we share a document in Microsoft Teams. We need to have good business processes to use the product. It is important to me that Purview can connect to iOS, Mac, and Android devices. If Carbon Black is installed in our system, we must put it on passive mode while using Microsoft Purview.

The product is very well integrated. We do not have to pay more to make the best use of the solution. Everything is part of the E5 license. Storage costs less compared to other products.

It's very important for me that Purview was built taking into account critical regulations from all around the world. Since we share a lot of information with people from other countries, respecting their compliance and regulatory systems is crucial.

Educating users is very important. Irrespective of whether it is an employee, partner, or consultant, people should be aware of how to protect themselves and the company while they work. Change management is very important.

I use DLP on my iPad. I have an iPhone, and I like to have access to different systems. It's very important to me to have the flexibility to choose my endpoint. Purview has helped reduce the number of solutions I need to interact with because it integrates everything and has become an integral part of my workday.

Many employees would use office computers for tax filing and other personal needs. I was working for the regulatory and governance department. When I configured Purview and scanned all the data, I could see all the information of the employees.

I automate everything with metadata. If we choose the metadata option for financial documents, Purview will associate these documents with a level of confidentiality. The AI’s automation speed and accuracy of risk detection are good, but to use the features well, we should know our processes very well.

The solution's AI is very sharp. We need to protect data and confidential documents. The product makes me feel secure. It ensures that the people outside our organization don't have the right to access our data. We can also automate email alerts. Microsoft releases regular updates to protect personal data. The solution’s regulations help organize our company.

Overall, I rate the solution a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1952547 - PeerSpot reviewer
Associate at a insurance company with 10,001+ employees
Real User
Top 5
Provides IDM, EDM, and DCM features
Pros and Cons
  • "The solution's IDM (Indexed Document Matching), EDM (Exact Data Matching), and DCM (Described Content Matching) features have been most effective in identifying and mitigating potential data leaks."
  • "We faced a performance issue with the tool when we didn't get alerts for file uploads."

What is most valuable?

The solution's IDM (Indexed Document Matching), EDM (Exact Data Matching), and DCM (Described Content Matching) features have been most effective in identifying and mitigating potential data leaks.

What needs improvement?

We faced a performance issue with the tool when we didn't get alerts for file uploads.

For how long have I used the solution?

I have been using the solution for eight months.

What do I think about the scalability of the solution?

I would recommend the solution for larger companies.

How are customer service and support?

The technical support team takes a long time to resolve issues. We contacted the support team for issues we faced while migrating from another DLP to Microsoft Purview DLP. Although the support team said they would address the issues within 24 hours to a maximum of two days, they took around four to five days. The waiting period for the support team is longer.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I previously worked with Symantec DLP. I prefer Symantec DLP over Microsoft Purview DLP because Symantec is easy to connect and navigate. Comparatively, managing and conducting investigations on Microsoft Purview DLP is difficult. Sometimes, Microsoft Purview does not work as expected.

How was the initial setup?

The solution’s initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is reasonable.

What other advice do I have?

It is easy to upgrade the solution.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Subbu Madhira - PeerSpot reviewer
CEO at OmniNet Systems
Real User
Top 20
Easy to set up with good features but lacks good technical support
Pros and Cons
  • "There's a good amount of documentation in case you run into any problems."
  • "Technical support is awful."

What is our primary use case?

With this product, you can protect your data from getting out of the company, or falling in the wrong hands. You protect your data leakages. It's a very huge subject. It's very important.

What is most valuable?

The main part I like about it is, that quite a few of the DLP features are built into the latest server operating systems. The reliability of these is good and there's a good amount of documentation in case you run into any problems. They work well. 

The setup is straightforward. 

What needs improvement?

VM people say you cannot use just one product; you need multiple products across the network and you have to deploy to the backups.

The DLP could always be better.

Overall, they should make their Hyper-V and the clustering more stable. VMware offers very good clustering, for example. Microsoft needs to improve a lot in terms of stability.

Technical support is awful.

For how long have I used the solution?

I've used the solution for almost 10 years.

What do I think about the stability of the solution?

The solution is very stable and extremely reliable. There are no bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

The solution has been very scalable. 

As an integrator, we don't have a single client. We have so many clients. The average number of users can be as low as 100 and can go as higher 1,000. It varies. Not everyone implements DLP. A basic level of DLP is implemented, however, it is a very niche implementation and DLP is done only if someone has to be compliant. For example, a company might need either an SSA 2018 certification or SOC 1 Type 2 certifications. 

How are customer service and support?

You can troubleshoot easily via documentation, which is readily available. 

Technical support seriously needs work. They are not helpful at all.

Microsoft has kind of become a monopoly now and there are so many users. They are more interested in selling the products. They're not interested in supporting them. Unlike the other companies who have at least a ticket system, here, when you are a monopolistic company, you don't care. You know the products will sell, and people will buy them.

How would you rate customer service and support?

Negative

Which solution did I use previously and why did I switch?

You have the full encryption file and folder, however, for that, we use a different product. We don't use Microsoft. BitLocker has given us encryption features, however, we don't use that. Mostly, we prefer McAfee for that.

How was the initial setup?

The initial setup is pretty straightforward. I see a lot of improvement on the installation part when compared to earlier days when it was a little bit tough. Right now, the documentation is good and implementation is not taking that much time. You're up and running quickly. The final aspects might require additional time, however, 80% of it you finish pretty fast. 20% of the time is when you want to fine-tune, depending on your site requirements There it might require an extra effort.

What's my experience with pricing, setup cost, and licensing?

There are some products that are available on a subscription basis. Predominantly, what I use is the one that comes with the operating system and I use other third-party products basically to cover anything that's missing.

What other advice do I have?

We are an integrator as well for Microsoft DLP.

Our deployments are mostly on-premise or private cloud, not on the public cloud.

Overall, I'd rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
Buyer's Guide
Download our free Microsoft Purview Data Loss Prevention Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Microsoft Purview Data Loss Prevention Report and get advice and tips from experienced pros sharing their opinions.