What is our primary use case?
I have been working in the cybersecurity field for about one year using One Identity Active Roles.
One Identity Active Roles is used for Active Directory management and user lifecycle management, including tasks such as user provisioning, group management, and enforcing access policies in a controlled and automated way.
When a new employee joins, I use One Identity Active Roles to create the user account with predefined templates and automatically assign the required groups and permissions, ensuring consistency and saving time. Similarly, when someone leaves, I can quickly disable the account and remove access.
Password resets and access requests represent another scenario related to our main use case, where Active Directory allows us to delegate tasks securely to help desk teams without giving full admin rights, reducing the workload on admins and ensuring proper control and auditing.
How has it helped my organization?
One Identity Active Roles has improved our daily operations by simplifying user management and reducing manual work, as tasks like user creation, password resets, and access changes are faster and more consistent while also improving security by controlling permissions and keeping proper audit logs. Overall, it saves time and makes administration more efficient.
We saw around forty to fifty percent time savings in routine tasks like user creation and password resets, while the help desk workload also reduced since tasks are delegated properly, and errors in access management decreased, improving overall security and consistency.
What is most valuable?
The best features of One Identity Active Roles, in my opinion, are automated user lifecycle management, rule-based access control, and delegation, which allows us to automate the creation and modification of user roles, saving a lot of time while providing fine-grained access control with least privilege, thereby improving security.
The features are very helpful in daily work, especially with delegation, where we can give limited access to the help desk team to handle tasks like password resets or unlocking accounts without giving full admin rights, improving security and reducing the workload on senior admins.
One more useful feature of One Identity Active Roles is auditing and reporting, which tracks all changes made to user accounts and access, being very helpful for troubleshooting and compliance. Many people do not realize how useful this is for maintaining security and accountability.
What needs improvement?
One Identity Active Roles is very helpful, but a few improvements could make it even better, such as simplifying the user interface to make it more user-friendly, especially for new users, and making setup and configuration easier. Adding more customization in reporting and improving performance for larger environments would further enhance the experience. Overall, it is a strong tool with minor areas for improvement.
Navigation between different options can feel complex, so simplifying that would help. Additionally, quicker search and better filtering options for users and groups would make daily tasks even faster, enhancing usability.
For how long have I used the solution?
I have been working in my current field for three years.
What do I think about the stability of the solution?
One Identity Active Roles is generally stable and reliable, with most users rating its stability quite high, often between a seven to ten out of ten, consistently performing for daily operations like automation and user management without major downtime reported.
What do I think about the scalability of the solution?
One Identity Active Roles is highly scalable, capable of handling large environments with thousands or even hundreds of thousands of users across multiple domains without major issues and continuing to perform well and manage user groups and policies efficiently as the environment grows.
How are customer service and support?
The customer support is good, with the team being knowledgeable and helpful, usually assisting well with issues, although response times can sometimes vary depending on the complexity.
I would rate the customer support a nine out of ten.
Which solution did I use previously and why did I switch?
We were not using any dedicated solution before One Identity Active Roles, as most tasks were handled manually in Active Directory, and we switched to reduce manual efforts, improve security, and make user management more efficient.
How was the initial setup?
The integration of One Identity Active Roles with our existing IT infrastructure and directory services was relatively easy since it works closely with Active Directory, where the basic setup was straightforward; however, some configuration and fine-tuning took time. Once integrated, it works smoothly with our existing infrastructure.
What was our ROI?
We have seen a good return on investment, as routine tasks like user creation and password resets became faster, saving around forty to fifty percent of the time; delegation also reduced the workload on admins, allowing the team to focus on more important tasks, improving efficiency and reducing operational efforts.
What's my experience with pricing, setup cost, and licensing?
Our experience with pricing, setup cost, and licensing has been reasonable; the initial setup took some effort, especially during configuration, but it was manageable, with licensing being flexible based on the number of users and the environment, making it scalable and providing good value considering the features and time savings.
Which other solutions did I evaluate?
We did not formally evaluate other tools before choosing One Identity Active Roles, selecting it based on our requirement for better Active Directory management, automation, and security.
What other advice do I have?
One Identity Active Roles has significantly reduced the complexity and workload of administrative tasks related to Active Directory, as routine tasks like user creation, password resets, and access changes are automated or delegated, saving time and reducing manual efforts while making management more structured and consistent, making overall administration easier and more efficient.
My experience with the delegation of administrative tasks through One Identity Active Roles has been very good, allowing us to assign specific tasks like password resets, account unlocks, and basic user management to the help desk team without giving them full admin rights, which has improved our workflow by reducing the workload on admins and speeding up issue resolution while also improving security and accountability since access is controlled and all actions are properly logged.
My advice for others looking into using One Identity Active Roles would be to clearly understand your Active Directory structure and requirements before implementation, plan roles and permissions properly, and make good use of the automation and delegation features to reduce manual work and improve security.
Overall, One Identity Active Roles is a reliable tool that simplifies user management and improves security, saving time and making daily operations more efficient. I would rate this product eight out of ten.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner