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OpenText Service Management Automation X (SMAX) Logo

OpenText Service Management Automation X (SMAX) pros and cons

Vendor: OpenText
3.8 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

OpenText Service Management Automation X (SMAX) is user-friendly, easy to configure, and adaptable.
It can be used across any organization.
It offers a range of tools for sales and configuration, effectively serving as a business process improvement platform for various lines of business operations.
OpenText Service Management Automation X (SMAX) provides topic analytics for incident and problem management and includes natural language processing for analyzing technical descriptions.
It features a virtual chatbot capable of processing natural language to interact effectively with end users, enhancing customer support.

CONS

Initial setup of OpenText Service Management Automation X (SMAX) is complicated.
Lacks sufficient documentation.
Contract management feature requires improvement.
Connectivity with third-party products needs enhancements.
Has negatively impacted productivity.
 

OpenText Service Management Automation X (SMAX) Pros review quotes

Mourad Ali - PeerSpot reviewer
Apr 17, 2024
OpenText Service Management Automation X provides valuable features such as topic analytics for incident and problem management. It also includes natural language processing for analyzing technical descriptions. Additionally, it features a virtual chatbot capable of processing natural language to interact effectively with end users. This service enhances customer support and is not subject to the limitations often found in offerings from other vendors.
Ioannis Panagiotou - PeerSpot reviewer
Jan 3, 2024
The tool is very easy to use.
reviewer2506392 - PeerSpot reviewer
Jun 20, 2024
The product provides an interface for the end users to make requests.
Find out what your peers are saying about OpenText, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2024.
816,406 professionals have used our research since 2012.
Jelson-Ghigonetto - PeerSpot reviewer
Nov 8, 2022
This is a cordless application that can be used throughout any organization.
Nuno Carvalho - PeerSpot reviewer
Mar 31, 2022
The most valuable features of Micro Focus Service Management Automation X (SMAX) are that it is user-friendly, easy to configure, and adaptable.
Evgeniy Kolotilov - PeerSpot reviewer
Sep 28, 2023
It offers a range of tools for sales and configuration. It's like a business process improvement platform, suitable for various lines of business operations.
 

OpenText Service Management Automation X (SMAX) Cons review quotes

Ioannis Panagiotou - PeerSpot reviewer
Jan 3, 2024
The product's connectivity with third-party products is an area of concern where improvements are required.
reviewer2506392 - PeerSpot reviewer
Jun 20, 2024
The tool has negatively impacted our productivity.
Jelson-Ghigonetto - PeerSpot reviewer
Nov 8, 2022
The solution lacks sufficient documentation.
Find out what your peers are saying about OpenText, Atlassian, ManageEngine and others in IT Service Management (ITSM). Updated: October 2024.
816,406 professionals have used our research since 2012.
Nuno Carvalho - PeerSpot reviewer
Mar 31, 2022
The initial setup of Micro Focus Service Management Automation X (SMAX) is complicated, but once it is set up the configuration is straightforward to adapt to the users' or customers' needs.
Evgeniy Kolotilov - PeerSpot reviewer
Sep 28, 2023
The contract management feature can be improved.