For me, Smart View has been the most valuable feature, because you can use most of the Excel points.
Senior Hyperion Analyst at a tech services company with 10,001+ employees
If you get the product, attend boot camp training and then start getting hands on.
What is most valuable?
How has it helped my organization?
We can do budgeting on time and provide an accurate forecast. You can also have budget, actual, and plan within the same report.
What needs improvement?
We usually do granular level of forecast or budget, and Oracle needs to start supporting that.
What do I think about the stability of the solution?
It is stable.
Buyer's Guide
Oracle Hyperion
January 2025
Learn what your peers think about Oracle Hyperion. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have had more data to manipulate every time on promises. We have to scale a lot. It would be great if they could bring out all the cloud functionality on promises.
How are customer service and support?
Most of the time it takes three months and you don’t get results. I think the Oracle support is concerned about the cloud.
What other advice do I have?
If you get the product, attend boot camp training and then start getting hands on. I would rate it a 7 out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Financial Analyst at a healthcare company with 501-1,000 employees
Speed of data is the biggest key for our users.
Valuable Features
Speed of data is the biggest key for our users. The smart view application within Hyperion is very user friendly. Quick changes can be made on the fly and users getting the data that they need to make decisions.
Improvements to My Organization
I think that having it within Microsoft products as an add in makes it accessible around the clock. Someone could be working from home, log in, jump in see what their numbers are, see what their financials are, so it's a very good tool.
Room for Improvement
We're trying to push out a complete costing battle to the organization where it's going to impact finance, marketing, purchasing, inventory, across the board. That's the key feature that we want to start using and implement for better business decisions across the board. I don't think that we're effectively using the tool to the best of the ability yet. Right now we're good with Hyperion.
Stability Issues
There hasn't been much down time, so that's a good thing. We can actually lock the users out easily so that when we're doing updates it's not impacting at a high level. Communication efforts are a lot easier that way, so it's a benefit.
Scalability Issues
As of today it is pretty scalable. We want to expand it out a bit so we came to the conference to get some additional information and we'll continue to use Hyperion moving forward.
Customer Service and Technical Support
The tech support end I don't directly deal with myself, we have someone else on our finance team who deals with those issues so I can't speak to that but as far as I know it's fine.
Other Advice
We don't know everything yet. We're happy with what we have. I think just have your requirements ready. Be as open as possible and open to new interfaces. It's a different view but it's very user friendly.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Oracle Hyperion
January 2025
Learn what your peers think about Oracle Hyperion. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Senior Consultant with 51-200 employees
It has reduced the amount of paperwork but it is a technical resource hungry software.
What is most valuable?
- Formula and form creation
- Data migration from the source system
- Approval stages
How has it helped my organization?
It has reduced the amount of paperwork as multiple people can work on a single form, centralize formula creation window (only one person/team is responsible for creating it), It is also possible to maintain history for X number of years, and compare budgets from previous years through just one form and the process of workflow management.
What needs improvement?
- The database crashes without any warnings/reasons
- It's a technical resource hungry piece of software
- They need to make this software easy to implement and use
For how long have I used the solution?
I've used it for one and a half years.
What was my experience with deployment of the solution?
Yes we had major issues because of the database.
What do I think about the stability of the solution?
Yes we had major issues because of the database.
What do I think about the scalability of the solution?
Yes we had major issues because of the database.
How are customer service and technical support?
Customer Service:
6/10.
Technical Support:7/10
Which solution did I use previously and why did I switch?
Only Excel.
How was the initial setup?
It was complex because it was a new environment.
What about the implementation team?
I was the lead in implementing it.
What was our ROI?
Not very high at least for a year or two.
Which other solutions did I evaluate?
No other options evaluated.
What other advice do I have?
Take a good look before stepping into it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Hyperion Subject Matter Expert at a tech services company with 501-1,000 employees
The ease of use and the integration with our business are the most valuable features.
Valuable Features
The ease of use and the integration with our business are the most valuable features. We require less IT support, so the business and functional people can do more and more of the work they want to do.
Improvements to My Organization
I think they are going to have a better, faster, cheaper close process and BI. From a reporting standpoint, it won’t be pure BI.
Room for Improvement
There should be more effort put into integration processes. There area lot of products that work best together, but figuring out how to get them all to work together is still a challenge. Since there is a lot of overlap between the products, knowing exactly which parts of which products to use at what time is a challenge, and is where technical requirements still exist for us.
Stability Issues
Stability is actually really good. About fifteen years ago, Hyperion implementations were sketchy. There were a lot of failed applications that never got off the ground. There are much less today. Most implementations are successful now, and Oracle has become significantly more efficient in standing them up. There are not many issues.
Scalability Issues
Scalability is great. I think that it’s one of the strongest points. I've worked as an independent for a lot of different types of companies, and I've seen Hyperion work well at large international banks and mid-size manufacturing companies.
Customer Service and Technical Support
Tech support is pretty good. There are certain issues that pop up that are critical or require patching of the application, and that can be a long, drawn-out process. If I could make any change, it would be providing a way to quickly realize where there is a true problem, so you don’t have to work through level three, then two, then one, which takes weeks of time to finally get to resolution.
Since every company does it a little bit differently, there aren’t any best practices. Larger companies have tickets and dedicated IT and technical administrators. Smaller companies have advanced super users who pretty much do everything. Some companies follow very strict processes of taking new implementations and running them through dev tests, then into prod. Other companies make changes right in production. It’s really across the board.
Initial Setup
It's complex. Oracle is addressing that issue with the cloud services. It's surprisingly popular as well. I was surprised at how quickly companies were putting their financial data up on the cloud. A lot of that is because the implementation process is a pain point, because there are so many ways to do it. Between Windows, Linux, all the different external applications, hardware and software configurations, it's tough. If you can relieve that, then you pull the hardest and most expensive part out of the equation, from an IT perspective. A tool for that would really service the business, since all of your investment dollars are really going towards the functional implementation.
Other Advice
Focus on functionality and on your business. Make sure you understand what the business wants to do. No company uses more than fifty or sixty percent of the functionality of an application, so don’t get caught up on every single bell and whistle and try to implement all the features. Just implement the parts of the product that are specific to your needs. I would rate the product a solid eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Oracle EPM Solution Architect at a tech services company with 51-200 employees
Scalability is a valuable feature but the reporting features could be visually better.
What is most valuable?
The Essbase cube size scalability and also the calculation scrip functions.
How has it helped my organization?
This product has been helping the organization to implement complex budgeting models.
What needs improvement?
In my opinion, the reporting features could be visually better, and prettier, than it is so far.
For how long have I used the solution?
I've used Hyperion Planning for over eight years as well as Account Manager Oracle.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No, far from it.
How are customer service and technical support?
Customer Service:
9/10.
Technical Support:7/10 - The Oracle support has loads to improve on in my opinion.
Which solution did I use previously and why did I switch?
Yes. I have used SAP BPC and IBM Cognos. Both of them have no scalability unlike Hyperion Planning.
How was the initial setup?
Straightforward.
What about the implementation team?
I always implement solutions through a management consultancy team, because of their high level of expertise.
What's my experience with pricing, setup cost, and licensing?
The initial cost was around US$300K and the actual cost is just the annual support fee.
Which other solutions did I evaluate?
Yes, we also looked at IBM Cognos and SAP BPC.
What other advice do I have?
Architect design considering solution scalability is essential for a successful implementation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Financial Systems Analyst at a retailer with 1,001-5,000 employees
A big benefit for most of our users is that you can use it in Excel with a Smart View API.
Valuable Features:
We use mostly S-space planning, and have HFM and FDM as well. We're able to support fifteen to twenty countries globally from Cincinnati, and they can do all their consolidation on our one HFM application.
Room for Improvement:
We have had a little difficulty with financial reports being buggy in the client.
Use of Solution:
We have been using it for about six months.
Stability Issues:
It has been pretty stable. We're on premise. Every once in a while we will have crash, but it’s usually nothing a reboot can’t handle.
Scalability Issues:
It seems to scale pretty well. We just recently brought on another country and are in the process of building the application for them.
Other Advice:
A big benefit for most of our users is that you can use it in Excel with a Smart View API. It does require a little bit of training when you first start using it though. I would rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Oracle Hyperion Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
Product Categories
Business Performance ManagementPopular Comparisons
Anaplan
IBM Planning Analytics
Oracle HFM
Workiva Wdesk
Oracle Planning and Budgeting Cloud
CCH Tagetik
OneStream XF
Adaptive Insights
Software AG ARIS Process Mining
Longview Analytics
Infor dEPM
SAS Activity-Based Management
Buyer's Guide
Download our free Oracle Hyperion Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Hyperion Planning or SAP BPC?
- Is Board better than Anaplan as a Business Intelligence (BI) solution?
- What business performance management software do you recommend for a large enterprise?
- When evaluating Business Performance Management, what aspect do you think is the most important to look for?
- What are the most important metrics to track in business performance management?
- What are some of Profile Management's use cases?
- Why is Business Performance Management important for companies?