Oracle Integration Cloud Service Reviews

We are using Oracle Integration Cloud Service to enhance application features. We have only started and we are going to do it one by one.

Oracle Integration Cloud Service integrates well and is user-friendly. If you are not a developer or ops engineer you can still use the solution with ease. You do not need to have developers' knowledge, you can easily adapt and learn quickly to integrate the services. They have good documentation.  

There are a few features that we noticed are not in the cloud. There are some improvements needed. One example is the graphical user interface that needs to improve, it could be easier to use.

I have been using Oracle Integration Cloud Service for approximately two years.

Since we have been using Oracle Integration Cloud Service we have not had any problems. I am not sure what the future will bring, but it has been great. AWS was down for a period of time and no one expected it. There were outages for Azure and Oracle cloud. We cannot predict the future, no one can be certain about the stability of these solutions.

We might see some interruptions in the future. They're doing a very good job because they're expanding their regions. Recently they opened three to four regions, Italy, India, and a few in the Middle East. I don't think there will be any scaling problems or availability problems in the future for Oracle. 

The solution is scalable.

For those who have Oracle on-premise, Oracle Cloud is the best solution because when we tried to migrate to Azure and Google cloud, we could not meet their expectations.

The native Oracle application can easily migrate to Oracle Cloud. If you're trying to migrate to AWS, Google, or Azure, we need a lot of effort and there are is a challenge to redesign everything. If it is a popular application, it is a bit tough to redesign applications to be compatible with Azure, Google, or AWS.  

I rate Oracle Integration Cloud Service a seven out of ten.

My use cases involve integrations and connecting to databases and REST services using REST adapters.

As a technical person, I find most of the features valuable, but I particularly like the drag-and-drop feature for designing integrations and processes.

In designer mode, sometimes the browser closure or other unknown issues can cause strange behavior, which requires a restart. I've also experienced issues with caching.

It's been around four years since I started working with it. I am using the latest version because cloud versions get updated in the background frequently.

I have never seen any issue with stability.

Scalability is a complex thing, as when we scale with more instances and requests, there will be costs attached to it. However, OIC can be scaled and it scales automatically.

The customer service and support team is good. Sometimes we had issues achieving certain functionalities, and we contacted support for assistance.

Positive

The initial setup is super easy. Most of the setup is super easy nowadays, with just a few clicks. Whether it's in space creation or configuration, I find it's a nice feature.

The deployment process is all CICD and it doesn't take much time, maybe within half an hour, we can deploy one application or promote from one environment to another environment.

The pricing models vary, and they can be per-message, fact-based, or incident-based. So, there are different pricing models available for users. 

I would definitely recommend using the solution. 

Based on my understanding, I would rate it eight out of ten. There are still features that could or should be added, and I believe it is still evolving.

I work for a product-based company and all our projects are carried out in-house. I'm an architect and work as an IT technical lead.

The best features of this product are around the ease of building an integration, the ability to make changes, and management following development. 

I'd like to see features for more complex integrations that require different sources and destinations in an all-in-one integration. ICS is currently less flexible than SOAR and that could also be improved. The product also lacks options for writing code and logic and that's where the flexibility is lacking. 

I've been using this solution for three years. 

We sometimes have downtime without any prior notice, but it doesn't happen often and lasts for a very short amount of time. 

The scalability is good. 

The technical support from Oracle is pretty good and has improved a lot in the last few years. 

The initial setup is easy and if you don't have a very complex integration, then it's a very good tool. 

Their licensing costs are very competitive, especially in comparison to integration tools like MuleSoft or IBM offer. The cost may seem high initially, but they offer good discounts.

I rate this solution eight out of 10. 

We had a lot of integration between our On-Premise Systems and the Oracle ERP Cloud. We used it in that context. 

The adapter was pretty useful. The visualization tool was pretty useful, too. Drag and drop features — those are pretty good. In general, there were a lot of great utilities for working with files. 

We were using this solution, but we recently stopped using it four months ago. 

This solution was fairly stable. We never had any issues with it.

We used to face some issues when we tried to connect to the Oracle ERP Cloud. When we were trying to run a job on the ERP Cloud site, when the integration was complete, the job on the Cloud would still be running. We couldn't completely monitor the execution of that integration. There were instances when the integration finished, and at the end of the retry count, the thing was still running — the job on the ERP Cloud site was still running. 

Because of this, we had to keep pulling the job on the ERP Cloud site to find out if it was finished or not; but you can't keep doing that forever. We would retry and after five attempts, we would find out that the job was still running. We just had to report back saying that the job was still running on the ERP Cloud site. There was no way of knowing whether a job was completed successfully or not — unless we logged into the Oracle ERP Cloud and checked the status of a particular job.

The support and resources were lacking — they weren't there. Coming from an AWS background, the difference between Oracle Support and the resources and support of AWS was like night and day. 

Although I wasn't involved in the initial setup, I know it's fairly straightforward. I've done it in one of the classes that I've taken, but when I came to this company, it was already set up. It's quite straightforward; you just need to specify the compartment and where you would like to install it. 

When comparing AWS to the Oracle Cloud, I don't see an equivalent platform. There is no ESB as such currently on AWS. AWS has a lot of other services like a queuing service, national servers, SQL Servers, etc. If you want to integrate with Oracle and SAS applications, then this is a pretty good solution. On the flip side, OIC has a limited number of resources, including support — there are just one or two courses to go by. I wasn't happy with the instructions that we received and the number of materials and resources; it made it hard for us to learn how to properly use it. 

All things considered, it's a fairly good platform. Overall, on a scale from one to ten, I would give Oracle Integration Cloud Service a rating of seven. If they improved the amount of support and resources available, I would give them a higher rating. 

We primarily use the solution for integration with SAP, for its specs and factors and for integration with Oracle applications. 

Everything related to the mapping is valuable. It's visual, design-wise when compared to other solutions that I used to use. 

It's very easy to get started on the solution. It's also easy to maintain, scale, and integrate according to cost factors. 

The solution is very user-friendly in terms of identifying the orchestration and targets, and associates when mapping.

The solution could benefit from using things like AI and machine learning. For example, with certain orchestration fails it would be helpful to look at them as a way to either terminate or re-issue or restart the whole process again.

Oracle-based automation blueprints for the majority of the integrations would be helpful to have in a future release.

There are some default recommendations that shouldn't be done in some of the firewall integrations. At the end of the day, I don't use the product straight out of the box. Some of the finer integrations have problems like looping or standard patterns that we will have to integrate with Windows and Linux right away. 

It would be helpful if Oracle could provide one quick deployment method.

The solution needs to provide good oversight over the entire integration platform, with more analytic capabilities.

I've been using the solution for six years.

The solution is stable. However, they should allow for the deployment of multiple agents so that I can read and take one from another region if one region goes down. That way, it can fall back on another and there won't be any issues. Therefore, in terms of the product's capabilities, it's both there and not in terms of stability.

Although the solution is fairly easy to scale, we're using the latest version which is available on OCI, and scalability should be addressed. I believe Oracle is still working on this. At the moment I think, probably small, medium integrations are good. Bigger integrations could be developed, though availability and progressive recovery are not in place yet. We have about 7,000 people on the solution. Scalability is mission critical for us at this point. The entire company utilizes it and it is integrated with critical solutions like SAP and HTML output factors.

I'd say technical support is a little above average, however, it's something that Oracle could work to improve.

In terms of the initial setup, it's very easy. Only the deployment gets really complex. You have to write items in without correcting the integration with the Cloud. It's a bit challenging. It would be helpful if they allowed for an implementation where there's an ability to write some pieces, or Java scripts, which would be helpful.

We have a team of three people, who are actually looking after integrations and maintenance, and we have a partner who we rely on at times to add new functionality or design elements.

We mostly use the public cloud deployment model, but it depends on the requirements of the client.

I'd advise others that they need to be really clear on what integrations they need and the complexity of the integrations their client requires. As long as users identify the source target systems and the integration pattern that they would like to put in place, they will be fine. This needs to be the first step, so users may need a longer implementation phase. It would help provide a quicker outcome for them if they put the work in upfront. 

Those implementing the solution need to ensure they have the right partner with the right skillsets. 

I'd rate the solution eight out of ten.

We have a lot of other integration platforms, even provided by Oracle itself. The biggest differentiator is that it is simple to integrate. One is, to access an application, you just go in, click, subscribe and you are ready to build the integration. That's one.

The second is when you build the integration, you don't need integration expertise. You definitely do need a certain amount of knowledge on the application side, but that's all. You already have a very rich library of connectors, or what you can call adapters. You just need to configure those connectors. You drag and drop. It's very easy to navigate it. It's self-explanatory; just go and select an object, application or whatever you want to work with, and just click Next, Next, Next. That's all. Then you do the mapping.

Mapping is the trickiest part, I would say. You need to know what you need to map to. Mapping takes up the most time. Overall, if you look at the experience, they made it very simple in terms of integration.

now ICS brought Recommendation engine that can help customer reducing time and effort in mapping.

We do use their own products, which are on-prem, like OSB, the Service Bus, and SOA Suite. The basic differentiation is still there. You need to install, you need to maintain, you need to upgrade, and all those things and upgrade wasn't that simple so far.

Just like you talk about upgrading from 11g to 12c, it's a selfless exercise. You have to go through the entire thing in order to manage that. Here, that pain goes away. They upgrade themselves. You do not need to worry. They will make sure it's backward compatible. Nothing will wreck your existing integrations.

As far as user friendliness goes, I loved it so far. For whatever application that I'm integrating it with, I would give ICS a rating of 9 or 9.5 out of 10; others don't come close to it. They focused on it being user friendly, and they achieved it.

Recommendation Engine

More robust adapters and more added adapters

More orchestration capabilities

Improved agent to connect to on premise

There are certain functionalities which at this moment ICS doesn't cover, such as B2B integration. ICS doesn't cover B2B, but Oracle has SOA CS, which is, in my opinion, nothing but a SOA Suite in a cloud environment. It's the same product. We can use that product to do the B2B. ICS in particular doesn't cover that.

Also, it has some limitations around the message size and the number of messages. Those are certain limitations which I would say if they could improve, it would do better.

These are some of the things I would say that should be improved.

The rest is good and I like the product.

There's still a lot of room for improvement, but it is coming out very well considering that it is only something like two years old. It came out very well.

3 years

No

No

It still hasn't gone into production yet. We have around five users configured already. I don't think they charge based on the users, so doubling the number of users probably should be okay. The way it works is, basically they made me the admin and I can add as many users as I want. They charge based on the number of adapters that are configured. You can have six licenses or 10 licenses.

There are various ways to reach out to technical support. At this moment, Oracle is focusing on cloud. Whenever they see a potential customer, they do reply. Yes, until now technical support has been good. Being a partner, we always can reach out to our contacts.

NA

There's no preparation required because it's a SaaS application. They just need to subscribe. The trial was part of the Insight program. They can just go in and request a trial version. They can look into the product for themselves.

In terms of preparation, I would say you need to know your requirements, what you want to integrate, and whether those are limiting factors in ICS or not. There are prerequisites you should go through or you can work with their sales team, who basically can educate you better so you can decide whether ICS is the right product.

Oracle has a wide variety of products for integration itself. Any company that wants to get into it should know what the right product is for them to start with.

I use the solution for system integration with different applications.

The solution has helped our organization properly frame the integration with different platforms.

The solution provides efficient integration with multiple platforms.

They should include more integration for the solution with other platforms. Also, they should provide tutorials for beginners to learn about the processes.

I have been using the solution since 2019.

The solution is stable and has a high availability.

The solution is scalable.

We have a support contract with Oracle. They offer good technical support.

The solution generates ROI for our organization.

The solution is expensive. But its excellent quality of integration makes it worth the buy.

The solution is excellent. I rate it a ten out of ten.

We are seeing the benefits, it's a digital transformation. It's a real paradigm shift for many customers. It's important for every company to move forward with cloud services, especially all the services provided by Oracle; absolutely amazing.

I think it's now going through some changes. More and more customers have started adapting. That's where we know how it can fit into different segments of the market. They started introducing at a very decent pace. I think as they start expanding it worldwide, more and more customers will discover the gaps in the product. It's more of the fitment. The companies installing the Oracle cloud will start understanding how to do the gap fit analysis. That is the key, from what I understand.

I have been using it for the last four months. We are currently doing PoCs. We have a sales team. We are trying to learn it ourselves and then move into the new cloud environment. Gone are the days where we were just sitting and doing databases. We are getting into cloud services more. First, we are making ourselves more acute with knowledge. Then, we bring in the customer's thoughts on the same page and make them experience all the different services provided by Oracle.

We are an Oracle partner, so we are promoting cloud services with all of our clients. The first goal for us is to bring in all the data and then do a PoC for the customer. Then, we'd want to do the real integration, an integration that I can do by myself; that would make me feel more comfortable. I want to start promoting my own company versus my partnership company. That's what I'm looking for.
With the integration cloud service, I am a beginner. I do see they are providing some really amazing services. Once I'm more comfortable with it, then I will rate it higher.

It is stable; we are already seeing its stability.

It is scalable.

Their technical support is great. We're a diamond partner for Oracle. Their support services are amazing. They're knowledgeable and responsive; 10 out of 10.

Especially regarding Oracle Cloud, go with it. The shift which we need to do towards the cloud is, at one stage, if you're not adapting to it, I think you are late for the bus. That's my opinion.

When I select a vendor to work with, the very first thing I look at is the cost. The cost is what is driving the entire industry. I know everyone is increasingly becoming very sensitive to the cost. The second thing is the service, the customer service. As a vendor, I bring up some critical issues. I do look for them to be a partner and see how fast they solve my issue; that is very important, because any disruption to the customer is not good. That actually has some implications on their business. We need to zero down and make it more simplistic.