I am not well-versed in Oracle Integration Cloud Service. All I know is that it serves as a path or channel for us to transfer some files, but I am still unclear as to whether it is a cloud-based storage solution or a type of data communication tool. I am still trying to fully grasp the function and purpose of ICS.
Senior Finance Project Manager at Cerebrae
Scalable, performs well, but lacking training documentation
Pros and Cons
- "The most valuable feature of Oracle Integration Cloud Service is its performance."
- "It would be helpful if there were more tutorials or documentation to learn about Oracle Integration Cloud Service."
What is our primary use case?
What is most valuable?
The most valuable feature of Oracle Integration Cloud Service is its performance.
What needs improvement?
It would be helpful if there were more tutorials or documentation to learn about Oracle Integration Cloud Service.
For how long have I used the solution?
I have been using Oracle Integration Cloud Service for approximately three years.
Buyer's Guide
Oracle Integration Cloud Service
February 2025
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Learn what your peers think about Oracle Integration Cloud Service. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?
The stability of Oracle Integration Cloud Service has been great.
What do I think about the scalability of the solution?
Oracle Integration Cloud Service is scalable, we have tripped out the size. I am confident that it can continue to scale.
Which solution did I use previously and why did I switch?
We have previously used an account solution prior to Oracle Integration Cloud Service.
What's my experience with pricing, setup cost, and licensing?
The price of Oracle Integration Cloud Service is reasonable to start with, but when you scale it becomes expensive.
What other advice do I have?
I rate Oracle Integration Cloud Service a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Manager at a computer software company with 10,001+ employees
A low-code solution that is easy to set up, but has file size limitations
Pros and Cons
- "People are able to scale up, learn it quickly, and start delivering."
- "If an inbound file is larger than one GB, it cannot be transformed within Oracle."
What is our primary use case?
My company implements this solution for our customers. The solution is typically used for any financial or supply chain implementation. We don't do it stand-alone; we typically do it with the Oracle ERP implementation. We use it to do all of the orchestration in and out of our ERP.
What is most valuable?
As a consulting firm, the biggest advantage is that it is a low-code platform. People are able to scale up, learn it quickly, and start delivering.
What needs improvement?
There is a limitation with the file size that Oracle Integration Cloud Service can read and transform. If an inbound file is larger than one GB, it cannot be transformed within Oracle. In cases where we face that limitation, we have to use other solutions that can handle higher volumes.
For each delivery, we use it in conjunction with Oracle OIC, which is another Oracle product, and they could make it easier for us to query the underlying data, at least with the Oracle tables. It is a tedious task and we have to write VIP reports and get that data via web services, so that is something that they can improve.
For how long have I used the solution?
I have been working with this product for the past three and a half years.
What do I think about the scalability of the solution?
This product is definitely scalable. It suits enterprise companies and small companies. Day-to-day middleware users would not use this solution, just technical users on the IT team.
How was the initial setup?
The solution doesn't require much setup. After provisioning, the instance is good to go as soon as the connections are set up. From the provisioning and setup perspective, it is pretty simple and easy.
It takes around one hour for us to provision the instance and start setting it up. Then, once we have the instance available, we can start configuring it as per our requirements. The product is deployed in the cloud. Oracle gives you flexibility for how you can host it, so it can be on your private network or on a public network.
What's my experience with pricing, setup cost, and licensing?
The price is fair.
What other advice do I have?
I would rate this solution as a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Oracle Integration Cloud Service
February 2025
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Learn what your peers think about Oracle Integration Cloud Service. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Architect at a educational organization with 201-500 employees
Good mapping, very user friendly, and easy to maintain
Pros and Cons
- "It's very easy to get started on the solution. It's also easy to maintain, scale, and integrate according to cost factors."
- "Oracle-based automation blueprints for the majority of the integrations would be helpful to have in a future release."
What is our primary use case?
We primarily use the solution for integration with SAP, for its specs and factors and for integration with Oracle applications.
What is most valuable?
Everything related to the mapping is valuable. It's visual, design-wise when compared to other solutions that I used to use.
It's very easy to get started on the solution. It's also easy to maintain, scale, and integrate according to cost factors.
The solution is very user-friendly in terms of identifying the orchestration and targets, and associates when mapping.
What needs improvement?
The solution could benefit from using things like AI and machine learning. For example, with certain orchestration fails it would be helpful to look at them as a way to either terminate or re-issue or restart the whole process again.
Oracle-based automation blueprints for the majority of the integrations would be helpful to have in a future release.
There are some default recommendations that shouldn't be done in some of the firewall integrations. At the end of the day, I don't use the product straight out of the box. Some of the finer integrations have problems like looping or standard patterns that we will have to integrate with Windows and Linux right away.
It would be helpful if Oracle could provide one quick deployment method.
The solution needs to provide good oversight over the entire integration platform, with more analytic capabilities.
For how long have I used the solution?
I've been using the solution for six years.
What do I think about the stability of the solution?
The solution is stable. However, they should allow for the deployment of multiple agents so that I can read and take one from another region if one region goes down. That way, it can fall back on another and there won't be any issues. Therefore, in terms of the product's capabilities, it's both there and not in terms of stability.
What do I think about the scalability of the solution?
Although the solution is fairly easy to scale, we're using the latest version which is available on OCI, and scalability should be addressed. I believe Oracle is still working on this. At the moment I think, probably small, medium integrations are good. Bigger integrations could be developed, though availability and progressive recovery are not in place yet. We have about 7,000 people on the solution. Scalability is mission critical for us at this point. The entire company utilizes it and it is integrated with critical solutions like SAP and HTML output factors.
How are customer service and technical support?
I'd say technical support is a little above average, however, it's something that Oracle could work to improve.
How was the initial setup?
In terms of the initial setup, it's very easy. Only the deployment gets really complex. You have to write items in without correcting the integration with the Cloud. It's a bit challenging. It would be helpful if they allowed for an implementation where there's an ability to write some pieces, or Java scripts, which would be helpful.
We have a team of three people, who are actually looking after integrations and maintenance, and we have a partner who we rely on at times to add new functionality or design elements.
What other advice do I have?
We mostly use the public cloud deployment model, but it depends on the requirements of the client.
I'd advise others that they need to be really clear on what integrations they need and the complexity of the integrations their client requires. As long as users identify the source target systems and the integration pattern that they would like to put in place, they will be fine. This needs to be the first step, so users may need a longer implementation phase. It would help provide a quicker outcome for them if they put the work in upfront.
Those implementing the solution need to ensure they have the right partner with the right skillsets.
I'd rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
lead architect at Sys Manager
Has good stability and efficiently integrates with different applications
Pros and Cons
- "The solution is scalable."
- "They should provide tutorials for beginners to learn about the processes."
What is our primary use case?
I use the solution for system integration with different applications.
How has it helped my organization?
The solution has helped our organization properly frame the integration with different platforms.
What is most valuable?
The solution provides efficient integration with multiple platforms.
What needs improvement?
They should include more integration for the solution with other platforms. Also, they should provide tutorials for beginners to learn about the processes.
For how long have I used the solution?
I have been using the solution since 2019.
What do I think about the stability of the solution?
The solution is stable and has a high availability.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
We have a support contract with Oracle. They offer good technical support.
What was our ROI?
The solution generates ROI for our organization.
What's my experience with pricing, setup cost, and licensing?
The solution is expensive. But its excellent quality of integration makes it worth the buy.
What other advice do I have?
The solution is excellent. I rate it a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Technical Lead at Aviat U.S., Inc.
Very user friendly, easy to make changes and to manage following development
Pros and Cons
- "It's easy to build an integration and make changes to it."
- "Lacks features for more complex integrations."
What is our primary use case?
I work for a product-based company and all our projects are carried out in-house. I'm an architect and work as an IT technical lead.
What is most valuable?
The best features of this product are around the ease of building an integration, the ability to make changes, and management following development.
What needs improvement?
I'd like to see features for more complex integrations that require different sources and destinations in an all-in-one integration. ICS is currently less flexible than SOAR and that could also be improved. The product also lacks options for writing code and logic and that's where the flexibility is lacking.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
We sometimes have downtime without any prior notice, but it doesn't happen often and lasts for a very short amount of time.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and support?
The technical support from Oracle is pretty good and has improved a lot in the last few years.
How was the initial setup?
The initial setup is easy and if you don't have a very complex integration, then it's a very good tool.
What's my experience with pricing, setup cost, and licensing?
Their licensing costs are very competitive, especially in comparison to integration tools like MuleSoft or IBM offer. The cost may seem high initially, but they offer good discounts.
What other advice do I have?
I rate this solution eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Architect at a financial services firm with 10,001+ employees
Helpful documentation, user-friendly, but lacking some features
Pros and Cons
- "Oracle Integration Cloud Service integrates well and is user-friendly. If you are not a developer or ops engineer you can still use the solution with ease. You do not need to have developers' knowledge, you can easily adapt and learn quickly to integrate the services. They have good documentation."
- "There are a few features that we noticed are not in the cloud. There are some improvements needed. One example is the graphical user interface that needs to improve, it could be easier to use."
What is our primary use case?
We are using Oracle Integration Cloud Service to enhance application features. We have only started and we are going to do it one by one.
What is most valuable?
Oracle Integration Cloud Service integrates well and is user-friendly. If you are not a developer or ops engineer you can still use the solution with ease. You do not need to have developers' knowledge, you can easily adapt and learn quickly to integrate the services. They have good documentation.
What needs improvement?
There are a few features that we noticed are not in the cloud. There are some improvements needed. One example is the graphical user interface that needs to improve, it could be easier to use.
For how long have I used the solution?
I have been using Oracle Integration Cloud Service for approximately two years.
What do I think about the stability of the solution?
Since we have been using Oracle Integration Cloud Service we have not had any problems. I am not sure what the future will bring, but it has been great. AWS was down for a period of time and no one expected it. There were outages for Azure and Oracle cloud. We cannot predict the future, no one can be certain about the stability of these solutions.
We might see some interruptions in the future. They're doing a very good job because they're expanding their regions. Recently they opened three to four regions, Italy, India, and a few in the Middle East. I don't think there will be any scaling problems or availability problems in the future for Oracle.
What do I think about the scalability of the solution?
The solution is scalable.
What other advice do I have?
For those who have Oracle on-premise, Oracle Cloud is the best solution because when we tried to migrate to Azure and Google cloud, we could not meet their expectations.
The native Oracle application can easily migrate to Oracle Cloud. If you're trying to migrate to AWS, Google, or Azure, we need a lot of effort and there are is a challenge to redesign everything. If it is a popular application, it is a bit tough to redesign applications to be compatible with Azure, Google, or AWS.
I rate Oracle Integration Cloud Service a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Principal Consultant at SandFil International
User-friendly, easy to customize, and good integration with other prodcuts
Pros and Cons
- "The most valuable feature is the ease of customization."
- "Our client was quite concerned about the cost, which is something that could be reduced."
What is our primary use case?
We are a solution provider and we integrate Oracle solutions for our customers. The Oracle Cloud Integration Cloud Service is one of the platforms that we are now working with, in collaboration with a local company.
What is most valuable?
The most valuable feature is the ease of customization.
The interface is user-friendly and easy to work with. There are only three of us in the company who are using it, and we are able to complete projects for enterprise-level customers. There is no need to hire between twenty and fifty people to get the job done.
Oracle integrates well with other products.
What needs improvement?
Our client was quite concerned about the cost, which is something that could be reduced.
Having more documentation about different use cases and test cases would be helpful when it comes to integration.
For how long have I used the solution?
I have been working with Oracle products for more than ten years, but I have only been using this solution since last year. It has only been within the past six months that our customers started using the Integration Cloud Service.
What do I think about the stability of the solution?
It has been stable to this point, although we have not yet done our performance testing. This is something that is scheduled to take place within the coming month. All of our initial tests indicate that there are no big issues and we are happy with the stability.
What do I think about the scalability of the solution?
Scalability has not yet been an issue for us in this project.
Within our group, there are three people who are using the product. Once it goes live, there will be a knowledge transfer to a group of support people. There are approximately eight to ten people in that group.
How are customer service and technical support?
Some of the technology is still quite new, so we have run into some challenges. At this point, I would rate the support a five or six out of ten. There are some things that it takes Oracle a while to understand. Also, integration is a touchy point and it takes a while to get it sorted out. We did get it all up and running but it took time to make sure that it was stable.
How was the initial setup?
The initial setup is quite straightforward. You've got the manuals and the guides to help.
For this client, we brought the initial system up in about half a day. However, because of client's business, we turned on certain security features and completed an end-to-end solution. This took about three days in total.
What about the implementation team?
As consultants, we are overseeing the implementation of the whole project.
What other advice do I have?
This is a good product and I recommend it. My advice to anybody who is implementing Oracle Integration Cloud Service is to attend oracle University for training or at least some seminars before getting started. It is best to have some level of preparation. There is a lot of planning and discussion that takes place prior to implementation.
Overall, we are pretty happy with the product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Director Of Analytics at a pharma/biotech company with 501-1,000 employees
Great professional services but need to make tools framework available for implementation partners
Pros and Cons
- "The lack of features in something like Oracle Integration Cloud leaves some room for leads implementation partners like us"
- "They need to make tools framework available for implementation partners"
What is our primary use case?
It is doing great. It has its own loopholes and that's where there is an opportunity for implementation partners like us. If the product was perfect, then probably there wouldn't be a place for implementation partners. So in fact, it's not the features that attract us, but the lack of features in something like Oracle Integration Cloud leaves some room for leads implementation partners like us, some room for custom implementation services. For example, the supply chain part of the solution is not completely available for the customer as a turnkey solution so we have a role to play in terms of integration into various solutions. But not all connectors are available. With Oracle Integration Cloud we have a role in terms of connecting to different applications. Also, not all features are there. Even if we are migrating Oracle on-premise, ERP, into Oracle ERP Cloud. So it's all Oracle, but still, there are holes that we need to plug in and that's where it leaves some opportunity for us.
What needs improvement?
It could be improved in the supply chain. I think some of these features are just available to their own consulting services, their own professional services arm. Not all features are available to the implementation partners. So especially the features that are related to leverage mission turning and artificial intelligence. They're still not available to the partners in reality. So in that case, if they make tools framework available for us, then we would give them an eight.
For how long have I used the solution?
We have been working with Oracle Integration Cloud for three years.
How are customer service and technical support?
They are a very good partner team so I don't think there are any areas of concern on that side.
What's my experience with pricing, setup cost, and licensing?
I think they're quite flexible in their pricing. So it all depends on the statement of the customer at play so they're quite flexible in terms of pricing. That's what we found.
What other advice do I have?
It works for basic stuff but if you're looking for a turnkey solution, Oracle Integration Cloud would not work. So it all depends on how heavily customized you are within the application that you already have. And there is no customization inside. You need an integration partner. That is well worth it. Your own customization has a license, Oracle Integration Cloud. I would rate Oracle Integration Cloud at a six on a scale out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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