Oracle Integration Cloud Service Reviews

The out-of-the-box adapters are the most valuable aspect of the solution.

It was easy to set up.

The solution is robust.

You can scale it as needed.

Technical support responds quickly.

The bulk processing needs improvement. When the data it needs to process is huge, then it does not work well, for example, when we're talking about gigabytes or terabytes. If data is received in this way, then this middleware doesn't work properly.

We would like to see more out-of-the-box adapters with different boundary applications.

The solution needs the support of more EDI protocols, like RosettaNet.

I have joined this organization recently. I joined eight months ago, and have used the solution since then. However, I'm not sure for how long the company has used it. 

The solution is robust and the stability is good. There are no bugs or glitches. 

The solution can scale quite well.

Technical support is quite fast. We are happy with their level of response.

The initial setup is not difficult or complex. It's quite straightforward. 

How much maintenance is required after implementation depends on the number of integrations. For example, if there are 100 integrations, then around five people will be required to maintain everything.

We are implementors. We are able to deploy this product for our clients. 

The licensing costs need to be checked from the Oracle portal.

Typically, there is just a standard licensing fee.

We are the implementers of the product.

We are using the latest version of the product.

If a company is integrating this product with file-based integration, then it is very good. It provides good monitoring and tracking as well. B2B capabilities earlier were not there, however, now they are coming up with the B2B capabilities where EDI-related interfaces can be handled well. That said, bulk processing is still a challenge

I'd rate the product an eight out of ten.

We have hosted Oracle EBS applications on Oracle Integration Cloud Service.

The product provides an easy and low-code integration process. We can quickly build web applications using it.

Oracle Integration Cloud Service offers a lot of adaptors.

Oracle Integration Cloud Service could have better intuitiveness compared to Microsoft products. It has lengthy documentation, making the process of building applications more time-consuming. These particular areas need improvement.

We have been using Oracle Integration Cloud Service for four years.

I rate the platform's stability a nine out of ten.

I rate the product's scalability an eight out of ten.

We follow Oracle SR links. They respond faster if the question is properly routed to their technical team. If insufficient information is provided while raising queries, they take a few weeks to answer.

The initial setup process is straightforward.

The product generates a return on investment by reducing the development time.

I rate Oracle Integration Cloud Service an eight out of ten. The product's tutorial video helps us understand the technology and quickly work on it.

We are vendors and implement this solution for our clients. I'm a senior Oracle SOA lead. 

We implemented this solution in an organization that was able to use OIC without having to procure any hardware. They bought the subscription and implemented quickly. It's the main advantage of the product. 

The solution has many valuable features including a large list of supported adapters and security. It provides various ways to secure services as well as providing extensive support.

I think this product is evolving and there are certain areas where there are still some limitations. The solution has a payload size limit and there are some legacy applications we'd like to integrate but can't. We can get what we need using our on-premise product, but not OIC. Our clients generally have on-premise servers and they have processes they'd like to convert to OIC but they're not supported and so our clients look for other solutions. I would like to see more flexibility regarding accessibility to files. 

I've been using this solution for a couple of years. 

The solution is generally stable. Sometimes changes come through that are not supported by OIC and we have to find a workaround and modify them manually. 

The solution is scalable but we haven't tested that yet. We tried to download a large file from a CM cloud but services were getting timed out because it took longer than five minutes.

Technical support is generally okay but some of the staff are not sufficiently experienced. 

For basic requirements, the initial setup is easy but when you start integrating more complex applications, it can become more complicated. We carried out a deployment that included the build, design, and development to production and it took about six months for around 10 processes. We have three developers who work on OIC and we maintain, develop and enhance the product. 

I'm unaware of licensing costs but I know that Oracle requires the purchase of two separate products, with separate billing. If I want one integration with API CS, I have to pay twice for the one call. It's one of the major factors for clients not choosing this product and it should be included in the API CS part of OIP.

We're always evaluating other tools like Microsoft Azure which might be more useful for some of our clients. 

It's worth evaluating all options including on-prem ones as well as other products in the market, like MuleSoft and Microsoft Azure, comparing features and cost. You might choose a product based on cost and then find there will be limitations in terms of the features it provides.

I rate this solution seven out of 10. 

The most valuable features of Oracle Integration Cloud Service are the seeded integrations with many communication platforms, such as Slack and emails. It works best for the historical communication methods. Those are still prevalent with all the other clients. When we are doing the integrations, it makes it a little bit easier for us to communicate the same output over Slack, rather than sending out an email and downloading the report. The number of seeded functionalities within the Oracle Integration Cloud Service platform is better. 

Oracle Integration Cloud Service can improve the downloading and uploading of files. I've submitted this issue to the Oracle Idea Labs. The issue is from the front end of Oracle Integration Cloud, we cannot download or upload a file directly or drag and drop it.

I have been using Oracle Integration Cloud Service for approximately three years.

Oracle Integration Cloud Service is highly stable.

The stability of Oracle Integration Cloud Service is great.

We have approximately 100 people using this solution in my company. In my client's company, there are approximately 50 users using it with plans to increase usage.

I have not used the technical support from Oracle. However, I did have contact with the support regarding the package cost of the solution and the response I received was good.

I have not used another solution in the same category as Oracle Integration Cloud Service.

The initial setup of Oracle Integration Cloud Service is very simple and easy to navigate around. For a user to be created and set up, takes approximately five minutes.

We have a technical team of 10. Five of them deal with the implementation, and the other five are handling other aspects, such as maintaining the schedule and any kind of changes requested on an ad-hoc basis

We have seen a return on investment, our client always renews their license.

The price of Oracle Integration Cloud Service is good. It is reasonable and is priced well for the market segment. The model they use is on a per-package unit and we have a two-year subscription.

Others looking into implementing Oracle Integration Cloud Service should explore more as and when new updates and patches are coming out and if their business would fit well with Oracle Integration Cloud Service.

I rate Oracle Integration Cloud Service an eight out of ten.

Integration of SaaS solutions that form systems of reference. Exposing simplified APIs to digital front ends.

Expoit its deep integration to Oracle apps and SaaS so we can have event driven integration.

Take advantage of the rich catalogue of prebuilt integration adaptors covering RPA, SAP, Salesforce, ServiceNow etc etc

Integration of cloud & on-premises solutions  (hybrid model) supporting secured remote access to on-premises data sources.

The integration of cloud solutions and realizing Hybrid intergrations with existing on-premises solutions has become far easier (compared to SOA suite).

The movement from ICS to Oracle Integration Cloud (OIC) has meant the introduction of additional capabilities which will be of positiver value such as Visual Cloud builder, scaling restrictictions of ICS removed.

• The simplicity and ease of creating SOAP and REST endpoints and integrating with them. New features being added regularly to make it a significant integration platform.

Some of the adapters could be enhanced to make integration even simpler.

The example I would use is the GMail interface - it requires Base64 encoded content. But to make the interface simpler, the API should provide the encoding and the adapter simply accept plain text.

Depending on our customer upto 4 years

No stability issues.

There are volumetric constraints today driven by licensing, but we haven't encountered an issue with this. However, people should consider them before signing up.

Customer Service:

The solution is self-serve, so little contact is necessary. When we have spoken to Oracle (more to ask questions about future features), we have had friendly, helpful engagement.

Technical Support:

Technical support is good

SOA. Adopting ICS with JCS offers a cost effective and flexible platform

Initial setup was a piece of pie.

Own team

Agility, now middleware deployment challenges (excluding agents - but they are pretty simple)

Look at volumetric and the number of different connections

Other Oracle integration options that can help with hybrid use cases

Look carefully at the adaptors, they aren't always fully featured when announced.

We have a lot of other integration platforms, even provided by Oracle itself. The biggest differentiator is that it is simple to integrate. One is, to access an application, you just go in, click, subscribe and you are ready to build the integration. That's one.

The second is when you build the integration, you don't need integration expertise. You definitely do need a certain amount of knowledge on the application side, but that's all. You already have a very rich library of connectors, or what you can call adapters. You just need to configure those connectors. You drag and drop. It's very easy to navigate it. It's self-explanatory; just go and select an object, application or whatever you want to work with, and just click Next, Next, Next. That's all. Then you do the mapping.

Mapping is the trickiest part, I would say. You need to know what you need to map to. Mapping takes up the most time. Overall, if you look at the experience, they made it very simple in terms of integration.

now ICS brought Recommendation engine that can help customer reducing time and effort in mapping.

We do use their own products, which are on-prem, like OSB, the Service Bus, and SOA Suite. The basic differentiation is still there. You need to install, you need to maintain, you need to upgrade, and all those things and upgrade wasn't that simple so far.

Just like you talk about upgrading from 11g to 12c, it's a selfless exercise. You have to go through the entire thing in order to manage that. Here, that pain goes away. They upgrade themselves. You do not need to worry. They will make sure it's backward compatible. Nothing will wreck your existing integrations.

As far as user friendliness goes, I loved it so far. For whatever application that I'm integrating it with, I would give ICS a rating of 9 or 9.5 out of 10; others don't come close to it. They focused on it being user friendly, and they achieved it.

Recommendation Engine

More robust adapters and more added adapters

More orchestration capabilities

Improved agent to connect to on premise

There are certain functionalities which at this moment ICS doesn't cover, such as B2B integration. ICS doesn't cover B2B, but Oracle has SOA CS, which is, in my opinion, nothing but a SOA Suite in a cloud environment. It's the same product. We can use that product to do the B2B. ICS in particular doesn't cover that.

Also, it has some limitations around the message size and the number of messages. Those are certain limitations which I would say if they could improve, it would do better.

These are some of the things I would say that should be improved.

The rest is good and I like the product.

There's still a lot of room for improvement, but it is coming out very well considering that it is only something like two years old. It came out very well.

3 years

No

No

It still hasn't gone into production yet. We have around five users configured already. I don't think they charge based on the users, so doubling the number of users probably should be okay. The way it works is, basically they made me the admin and I can add as many users as I want. They charge based on the number of adapters that are configured. You can have six licenses or 10 licenses.

There are various ways to reach out to technical support. At this moment, Oracle is focusing on cloud. Whenever they see a potential customer, they do reply. Yes, until now technical support has been good. Being a partner, we always can reach out to our contacts.

NA

There's no preparation required because it's a SaaS application. They just need to subscribe. The trial was part of the Insight program. They can just go in and request a trial version. They can look into the product for themselves.

In terms of preparation, I would say you need to know your requirements, what you want to integrate, and whether those are limiting factors in ICS or not. There are prerequisites you should go through or you can work with their sales team, who basically can educate you better so you can decide whether ICS is the right product.

Oracle has a wide variety of products for integration itself. Any company that wants to get into it should know what the right product is for them to start with.

My use cases involve integrations and connecting to databases and REST services using REST adapters.

As a technical person, I find most of the features valuable, but I particularly like the drag-and-drop feature for designing integrations and processes.

In designer mode, sometimes the browser closure or other unknown issues can cause strange behavior, which requires a restart. I've also experienced issues with caching.

It's been around four years since I started working with it. I am using the latest version because cloud versions get updated in the background frequently.

I have never seen any issue with stability.

Scalability is a complex thing, as when we scale with more instances and requests, there will be costs attached to it. However, OIC can be scaled and it scales automatically.

The customer service and support team is good. Sometimes we had issues achieving certain functionalities, and we contacted support for assistance.

Positive

The initial setup is super easy. Most of the setup is super easy nowadays, with just a few clicks. Whether it's in space creation or configuration, I find it's a nice feature.

The deployment process is all CICD and it doesn't take much time, maybe within half an hour, we can deploy one application or promote from one environment to another environment.

The pricing models vary, and they can be per-message, fact-based, or incident-based. So, there are different pricing models available for users. 

I would definitely recommend using the solution. 

Based on my understanding, I would rate it eight out of ten. There are still features that could or should be added, and I believe it is still evolving.

The primary use case of the solution is integration for clients.

The flexibility for bringing in different streams without depending on the architecture is the solution's most valuable feature.

There could be much improvement in integration and automation within the solution.

The solution needs better dashboarding. There should be reports on running reloads, how things are being deployed and what's in the pipeline. If there was a nice dashboard to have a look at this information, that would allow for more control of the tool itself.

From a performance perspective, there could be more improvements done.

The stability of the solution is good.

Many think that they can use OICS as an ETL tool, which is not true. There are other offerings from Oracle that offer that, they just need this layer to bring in data and process data.

I would rate the scalability seven out of ten.

We did not previously use another solution.

The initial setup is straightforward. Deployment time varies depending on the size of the company. 

It really depends on the size of the project and the size of the data we'll be dealing with, but for deployment and maintenance, we have a team of three people. The bigger the company, the bigger the team you will need for maintenance. 

We mostly use the private cloud deployment model.

I would recommend that new users not just dump all the data streams into the tool. Rather they should start small and then scale it depending on the use cases.

I would rate the solution seven out of ten. It's one of the very good counter price integration tools available on the cloud right now.