Oracle Integration Cloud Service Reviews

We are seeing the benefits, it's a digital transformation. It's a real paradigm shift for many customers. It's important for every company to move forward with cloud services, especially all the services provided by Oracle; absolutely amazing.

I think it's now going through some changes. More and more customers have started adapting. That's where we know how it can fit into different segments of the market. They started introducing at a very decent pace. I think as they start expanding it worldwide, more and more customers will discover the gaps in the product. It's more of the fitment. The companies installing the Oracle cloud will start understanding how to do the gap fit analysis. That is the key, from what I understand.

I have been using it for the last four months. We are currently doing PoCs. We have a sales team. We are trying to learn it ourselves and then move into the new cloud environment. Gone are the days where we were just sitting and doing databases. We are getting into cloud services more. First, we are making ourselves more acute with knowledge. Then, we bring in the customer's thoughts on the same page and make them experience all the different services provided by Oracle.

We are an Oracle partner, so we are promoting cloud services with all of our clients. The first goal for us is to bring in all the data and then do a PoC for the customer. Then, we'd want to do the real integration, an integration that I can do by myself; that would make me feel more comfortable. I want to start promoting my own company versus my partnership company. That's what I'm looking for.
With the integration cloud service, I am a beginner. I do see they are providing some really amazing services. Once I'm more comfortable with it, then I will rate it higher.

It is stable; we are already seeing its stability.

It is scalable.

Their technical support is great. We're a diamond partner for Oracle. Their support services are amazing. They're knowledgeable and responsive; 10 out of 10.

Especially regarding Oracle Cloud, go with it. The shift which we need to do towards the cloud is, at one stage, if you're not adapting to it, I think you are late for the bus. That's my opinion.

When I select a vendor to work with, the very first thing I look at is the cost. The cost is what is driving the entire industry. I know everyone is increasingly becoming very sensitive to the cost. The second thing is the service, the customer service. As a vendor, I bring up some critical issues. I do look for them to be a partner and see how fast they solve my issue; that is very important, because any disruption to the customer is not good. That actually has some implications on their business. We need to zero down and make it more simplistic.

Our primary use for this solution is enterprise integration.

The benefits of Oracle Integration Cloud Service is in terms of its cost and pricing for an organization and its integration platform. Integration Cloud comes with a usage based pricing which means the price is based on the number of integrations which are actually used. The biggest benefit is in terms of the price point.

The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value.

The product has to mature a lot. I think they've created a lot of cloud integration platforms, and their integration cloud has to mature a lot more in terms of features and capabilities. There are other improvements for the integration cloud, like how it works with EPI.

They should bring in more orchestration and integration because it's a cloud-based solution. Now the platform is not built in a way that you can define.

I've been working with it for almost two years now.

In terms of stability, I think a lot of features weren't added. It's not so much a stability problem.

There is a limitation with the data, a limitation in terms of the amount of cancellations that you can do, and with the amount of the size of the payload.

We have around ten users using this solution in my company. We have plans to increase usage. 

Our experience with their technical support is that they're just different. Sometimes they don't respond. Technical support, with the information, the documentation is not always available. You might have to reach out to another representative.

I have experience working with Amazon Lex, Connect, Amazon QuickSight, Oracle Digital Assistant, and Oracle Integration Cloud service.

The initial setup was very straightforward and it could be done easily. It usually takes minutes. It doesn't take much time.

We used a consultant to work on the integration layer.

I would rate it a six out of ten. They need to add more features and better integration.

We had a lot of integration between our On-Premise Systems and the Oracle ERP Cloud. We used it in that context. 

The adapter was pretty useful. The visualization tool was pretty useful, too. Drag and drop features — those are pretty good. In general, there were a lot of great utilities for working with files. 

We were using this solution, but we recently stopped using it four months ago. 

This solution was fairly stable. We never had any issues with it.

We used to face some issues when we tried to connect to the Oracle ERP Cloud. When we were trying to run a job on the ERP Cloud site, when the integration was complete, the job on the Cloud would still be running. We couldn't completely monitor the execution of that integration. There were instances when the integration finished, and at the end of the retry count, the thing was still running — the job on the ERP Cloud site was still running. 

Because of this, we had to keep pulling the job on the ERP Cloud site to find out if it was finished or not; but you can't keep doing that forever. We would retry and after five attempts, we would find out that the job was still running. We just had to report back saying that the job was still running on the ERP Cloud site. There was no way of knowing whether a job was completed successfully or not — unless we logged into the Oracle ERP Cloud and checked the status of a particular job.

The support and resources were lacking — they weren't there. Coming from an AWS background, the difference between Oracle Support and the resources and support of AWS was like night and day. 

Although I wasn't involved in the initial setup, I know it's fairly straightforward. I've done it in one of the classes that I've taken, but when I came to this company, it was already set up. It's quite straightforward; you just need to specify the compartment and where you would like to install it. 

When comparing AWS to the Oracle Cloud, I don't see an equivalent platform. There is no ESB as such currently on AWS. AWS has a lot of other services like a queuing service, national servers, SQL Servers, etc. If you want to integrate with Oracle and SAS applications, then this is a pretty good solution. On the flip side, OIC has a limited number of resources, including support — there are just one or two courses to go by. I wasn't happy with the instructions that we received and the number of materials and resources; it made it hard for us to learn how to properly use it. 

All things considered, it's a fairly good platform. Overall, on a scale from one to ten, I would give Oracle Integration Cloud Service a rating of seven. If they improved the amount of support and resources available, I would give them a higher rating. 

Primarily, we use Integration Cloud Service to integrate on-premises systems and applications, e.g. SAP, with cloud-based solutions like Salesforce. 

Building integrations between systems is no longer a pure technical discipline. Oracle ICS focuses on the main challenges when doing integrations and that is connectivity to other system as well as the data mapping.

Oracle ICS enables enterprises to start their journey to the Cloud, by providing rich integration functionalities especially in the area of integrating Cloud and On-Premise solutions. So organizations can start small and slightly start shifting their Center of Gravity to the Cloud.

In addition, the cloud marketplace provides new opportunities for enterprises because it furthers the reuse and sharing of knowledge. Due to that the time saved could be invested more valuable in evolving the core business.

Additionally Oracle Partners can also leverage from the Marketplace concept by implementing integrations for common scenarios from which customers can benefit, if the concrete integration scenario exists in their business. A win win situation: new business and participation models for partners as well as rapid time-to-market on the other hand for the enterprises.

One of the most important features -- and, of course, the key differentiator -- is the newly-introduced on-premise agent, which allows users to connect Oracle ICS to their on-premise applications without opening application-specific ports in a company's firewall.

The rapidly increasing number of adapters to connect to other cloud-based as well as on-premise applications is also very impressive, in conjunction with the consistent and predictable roadmap as well as the short release cycles (at least on a monthly basis).

The platform becomes more and more mature. Through an easy-to-understand and intuitive user interface, the creation of system integrations can be done efficiently.

I'd like to see more options regarding error analysis, especially when technical errors occur, which would be great. There could be more documentation as well.

There were no issues with the stability.

We had no issues scaling it for our needs.

The level of technical support is satisfactory and the response times are acceptable. Basic documentation is available and evolving constantly. Also, the community is growing so that useful information from this side, in the form of blogs, web and screen casts, are becoming more and more popular.

There was no previous solution in place.

The only thing to really set up is the installation of the on-premise agent. The installation procedure is really easy and straightforward. No IDE is needed since the implementation of integrations is done using a Web Browser.

The GUI of Oracle ICS is very clear, self-explaining and improves the integration developers productivity.

I didn't evaluate other PaaS offerings from further vendors.

Oracle ICS simplifies the definition of system integrations, focuses on core business features like the data mapping, and hides technical complexity away from the integration developer.

The user interface is very intuitive, responsive and easy to use, so long training periods are not needed. Furthermore, the platform has a very clear and transparent roadmap and is getting more mature with every release.

Make use of the Oracle Cloud marketplace and just do needed adjustments that are necessary for your business to rapidly increase your development speed.