It is doing great. It has its own loopholes and that's where there is an opportunity for implementation partners like us. If the product was perfect, then probably there wouldn't be a place for implementation partners. So in fact, it's not the features that attract us, but the lack of features in something like Oracle Integration Cloud leaves some room for leads implementation partners like us, some room for custom implementation services. For example, the supply chain part of the solution is not completely available for the customer as a turnkey solution so we have a role to play in terms of integration into various solutions. But not all connectors are available. With Oracle Integration Cloud we have a role in terms of connecting to different applications. Also, not all features are there. Even if we are migrating Oracle on-premise, ERP, into Oracle ERP Cloud. So it's all Oracle, but still, there are holes that we need to plug in and that's where it leaves some opportunity for us.
Director Of Analytics at a pharma/biotech company with 501-1,000 employees
Great professional services but need to make tools framework available for implementation partners
Pros and Cons
- "The lack of features in something like Oracle Integration Cloud leaves some room for leads implementation partners like us"
- "They need to make tools framework available for implementation partners"
What is our primary use case?
What needs improvement?
It could be improved in the supply chain. I think some of these features are just available to their own consulting services, their own professional services arm. Not all features are available to the implementation partners. So especially the features that are related to leverage mission turning and artificial intelligence. They're still not available to the partners in reality. So in that case, if they make tools framework available for us, then we would give them an eight.
For how long have I used the solution?
We have been working with Oracle Integration Cloud for three years.
How are customer service and support?
They are a very good partner team so I don't think there are any areas of concern on that side.
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What's my experience with pricing, setup cost, and licensing?
I think they're quite flexible in their pricing. So it all depends on the statement of the customer at play so they're quite flexible in terms of pricing. That's what we found.
What other advice do I have?
It works for basic stuff but if you're looking for a turnkey solution, Oracle Integration Cloud would not work. So it all depends on how heavily customized you are within the application that you already have. And there is no customization inside. You need an integration partner. That is well worth it. Your own customization has a license, Oracle Integration Cloud. I would rate Oracle Integration Cloud at a six on a scale out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Principal Consultant at SandFil International
User-friendly, easy to customize, and good integration with other prodcuts
Pros and Cons
- "The most valuable feature is the ease of customization."
- "Our client was quite concerned about the cost, which is something that could be reduced."
What is our primary use case?
We are a solution provider and we integrate Oracle solutions for our customers. The Oracle Cloud Integration Cloud Service is one of the platforms that we are now working with, in collaboration with a local company.
What is most valuable?
The most valuable feature is the ease of customization.
The interface is user-friendly and easy to work with. There are only three of us in the company who are using it, and we are able to complete projects for enterprise-level customers. There is no need to hire between twenty and fifty people to get the job done.
Oracle integrates well with other products.
What needs improvement?
Our client was quite concerned about the cost, which is something that could be reduced.
Having more documentation about different use cases and test cases would be helpful when it comes to integration.
For how long have I used the solution?
I have been working with Oracle products for more than ten years, but I have only been using this solution since last year. It has only been within the past six months that our customers started using the Integration Cloud Service.
What do I think about the stability of the solution?
It has been stable to this point, although we have not yet done our performance testing. This is something that is scheduled to take place within the coming month. All of our initial tests indicate that there are no big issues and we are happy with the stability.
What do I think about the scalability of the solution?
Scalability has not yet been an issue for us in this project.
Within our group, there are three people who are using the product. Once it goes live, there will be a knowledge transfer to a group of support people. There are approximately eight to ten people in that group.
How are customer service and technical support?
Some of the technology is still quite new, so we have run into some challenges. At this point, I would rate the support a five or six out of ten. There are some things that it takes Oracle a while to understand. Also, integration is a touchy point and it takes a while to get it sorted out. We did get it all up and running but it took time to make sure that it was stable.
How was the initial setup?
The initial setup is quite straightforward. You've got the manuals and the guides to help.
For this client, we brought the initial system up in about half a day. However, because of client's business, we turned on certain security features and completed an end-to-end solution. This took about three days in total.
What about the implementation team?
As consultants, we are overseeing the implementation of the whole project.
What other advice do I have?
This is a good product and I recommend it. My advice to anybody who is implementing Oracle Integration Cloud Service is to attend oracle University for training or at least some seminars before getting started. It is best to have some level of preparation. There is a lot of planning and discussion that takes place prior to implementation.
Overall, we are pretty happy with the product.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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October 2024
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DevOps Manager at a computer software company with 51-200 employees
Offers a significant number of cloud connectors available for active integration but the solution needs to mature
Pros and Cons
- "The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value."
- "Now the platform is not built in a way that you can define."
What is our primary use case?
Our primary use for this solution is enterprise integration.
How has it helped my organization?
The benefits of Oracle Integration Cloud Service is in terms of its cost and pricing for an organization and its integration platform. Integration Cloud comes with a usage based pricing which means the price is based on the number of integrations which are actually used. The biggest benefit is in terms of the price point.
What is most valuable?
The most important part would be the use of connectors. The significant number of cloud connectors available for active integration is its value.
What needs improvement?
The product has to mature a lot. I think they've created a lot of cloud integration platforms, and their integration cloud has to mature a lot more in terms of features and capabilities. There are other improvements for the integration cloud, like how it works with EPI.
They should bring in more orchestration and integration because it's a cloud-based solution. Now the platform is not built in a way that you can define.
For how long have I used the solution?
I've been working with it for almost two years now.
What do I think about the stability of the solution?
In terms of stability, I think a lot of features weren't added. It's not so much a stability problem.
What do I think about the scalability of the solution?
There is a limitation with the data, a limitation in terms of the amount of cancellations that you can do, and with the amount of the size of the payload.
We have around ten users using this solution in my company. We have plans to increase usage.
How are customer service and technical support?
Our experience with their technical support is that they're just different. Sometimes they don't respond. Technical support, with the information, the documentation is not always available. You might have to reach out to another representative.
Which solution did I use previously and why did I switch?
I have experience working with Amazon Lex, Connect, Amazon QuickSight, Oracle Digital Assistant, and Oracle Integration Cloud service.
How was the initial setup?
The initial setup was very straightforward and it could be done easily. It usually takes minutes. It doesn't take much time.
What about the implementation team?
We used a consultant to work on the integration layer.
What other advice do I have?
I would rate it a six out of ten. They need to add more features and better integration.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a tech services company with 201-500 employees
One of the most important features -- and, of course, the key differentiator -- is the newly-introduced on-premise agent.
What is our primary use case?
Primarily, we use Integration Cloud Service to integrate on-premises systems and applications, e.g. SAP, with cloud-based solutions like Salesforce.
How has it helped my organization?
Building integrations between systems is no longer a pure technical discipline. Oracle ICS focuses on the main challenges when doing integrations and that is connectivity to other system as well as the data mapping.
Oracle ICS enables enterprises to start their journey to the Cloud, by providing rich integration functionalities especially in the area of integrating Cloud and On-Premise solutions. So organizations can start small and slightly start shifting their Center of Gravity to the Cloud.
In addition, the cloud marketplace provides new opportunities for enterprises because it furthers the reuse and sharing of knowledge. Due to that the time saved could be invested more valuable in evolving the core business.
Additionally Oracle Partners can also leverage from the Marketplace concept by implementing integrations for common scenarios from which customers can benefit, if the concrete integration scenario exists in their business. A win win situation: new business and participation models for partners as well as rapid time-to-market on the other hand for the enterprises.
What is most valuable?
One of the most important features -- and, of course, the key differentiator -- is the newly-introduced on-premise agent, which allows users to connect Oracle ICS to their on-premise applications without opening application-specific ports in a company's firewall.
The rapidly increasing number of adapters to connect to other cloud-based as well as on-premise applications is also very impressive, in conjunction with the consistent and predictable roadmap as well as the short release cycles (at least on a monthly basis).
The platform becomes more and more mature. Through an easy-to-understand and intuitive user interface, the creation of system integrations can be done efficiently.
What needs improvement?
I'd like to see more options regarding error analysis, especially when technical errors occur, which would be great. There could be more documentation as well.
For how long have I used the solution?
Trial/evaluations only.
What do I think about the stability of the solution?
There were no issues with the stability.
What do I think about the scalability of the solution?
We had no issues scaling it for our needs.
How are customer service and technical support?
The level of technical support is satisfactory and the response times are acceptable. Basic documentation is available and evolving constantly. Also, the community is growing so that useful information from this side, in the form of blogs, web and screen casts, are becoming more and more popular.
Which solution did I use previously and why did I switch?
There was no previous solution in place.
How was the initial setup?
The only thing to really set up is the installation of the on-premise agent. The installation procedure is really easy and straightforward. No IDE is needed since the implementation of integrations is done using a Web Browser.
The GUI of Oracle ICS is very clear, self-explaining and improves the integration developers productivity.
Which other solutions did I evaluate?
I didn't evaluate other PaaS offerings from further vendors.
What other advice do I have?
Oracle ICS simplifies the definition of system integrations, focuses on core business features like the data mapping, and hides technical complexity away from the integration developer.
The user interface is very intuitive, responsive and easy to use, so long training periods are not needed. Furthermore, the platform has a very clear and transparent roadmap and is getting more mature with every release.
Make use of the Oracle Cloud marketplace and just do needed adjustments that are necessary for your business to rapidly increase your development speed.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an Oracle Platinum Partner and works with Oracle technologies for more than 25 years.
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