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Manager, Information Technology at SWPA Corp
Real User
Good stability and the posture assessment feature is helpful
Pros and Cons
  • "The most valuable feature is the Posture Assessment."
  • "In the next release, I would like to see better integration between the endpoints and the firewalls."

What is our primary use case?

The primary use case of this solution is as a firewall for our servers.

We are running a total of 12 servers. Four of them are hardware servers and the rest are VMware servers. We have about 80 clients running Windows 10.

What is most valuable?

The most valuable feature is the Posture Assessment.

What needs improvement?

From my understanding, we used to have the Sophos firewall and a nice feature that is missing in Palo Alto is the heartbeat that monitors each endpoint. It would be helpful if Palo Alto monitored the status of every endpoint. It could be that it was not set up correctly.

In the next release, I would like to see better integration between the endpoints and the firewalls.

For how long have I used the solution?

I have been using Palo Alto for approximately 12 months.

Buyer's Guide
Palo Alto Networks VM-Series
January 2025
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

We haven't explored the scalability yet.

We have approximately 80 Windows 10 clients, and we have approximately 85 users in our organization.

How are customer service and support?

Technical support is okay. It's the same across the board, you have good techs and you have bad techs.

At times, it's a little slow in getting back to us, but nothing out of the norm.

Which solution did I use previously and why did I switch?

Prior to using Palo Alto, we used a Sophos firewall.

How was the initial setup?

The initial setup was complex, but we were able to work through it.

What's my experience with pricing, setup cost, and licensing?

I would rate this solution an eight out of ten.

Which other solutions did I evaluate?

We evaluated quite a few solutions before choosing Palo Alto Networks VM-Series.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
OusaidAbaz - PeerSpot reviewer
Security Network Architect at Inmac
Real User
Top 5Leaderboard
Effective for threat prevention in our networks,
Pros and Cons
  • "The VM-Series scalability is fast and easy to implement, improving our security posture as our Azure network grows."
  • "The only minor issue we've faced is with the app's ID configuration, which requires specific matching for application filtering."

What is our primary use case?

I've mainly worked with the VM-Series, and a few features have been really effective for threat prevention in our networks, like McAfee training, Accountant ID, and apps ID. These features integrate well with our existing environments and tools, such as Panorama. 

What is most valuable?

 The VM-Series scalability is fast and easy to implement, improving our security posture as our Azure network grows. The only minor issue we've faced is with the apps ID configuration, which requires specific matching for application filtering. Tools like Loopback help us identify open or denied flows between two firewalls and manage the servers effectively. The Palo Alto system easily identifies rules and objects within roles, making maintenance straightforward.

What needs improvement?

No other major concerns, just the specific issue with Apps ID configuration. Otherwise, overall stability, VPN, IPSec, VRF, and flow management with the VM-Series have been very stable and reliable.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for 2 years.

How are customer service and support?

I've had a positive experience with Palo Alto's support. They usually respond within a few hours, which is satisfactory

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In my experience, Palo Alto and Fortinet offer similar quality and high-level security compared to other vendors like Cisco and Forcepoint. They stand out in terms of reliability and security features. Other vendors may not match their level of performance and security.

How was the initial setup?

It is easy to maintain because we have various tools to manage and monitor the system. 

What's my experience with pricing, setup cost, and licensing?

The pricing for Palo Alto is quite high compared to FortiGate, which is more affordable. I don't have the exact figures as my manager handles that, but from my research, Palo Alto's licensing costs are significantly higher.

What other advice do I have?

I would rate Palo Alto Networks VM-Series as an eight overall. My recommendation for others considering this tool would be to ensure they have the budget for it, as it can be expensive compared to alternatives like FortiGate. Also, they should be prepared to understand and document their application metrics thoroughly to implement the firewall correctly. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks VM-Series
January 2025
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Hendrik-Du Plooy - PeerSpot reviewer
Regional Manager at Saber1
Real User
Top 5
Stable product with a valuable feature for environment visibility
Pros and Cons
  • "Palo Alto Networks VM-Series's most valuable feature is the visibility of the environment."
  • "The product's AIOps process needs improvement."

What is our primary use case?

Our corporate clients use the product to secure cloud environments.

What is most valuable?

Palo Alto Networks VM-Series's most valuable feature is the visibility of the environment.

What needs improvement?

The product's AIOps process needs improvement.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series for two years.

What do I think about the stability of the solution?

I rate the product's stability a ten out of ten.

What do I think about the scalability of the solution?

We have 5000 Palo Alto Networks VM-Series users as our clients. I rate its scalability a ten out of ten.

How was the initial setup?

I rate the initial setup process a nine. It takes a few hours to complete.

What's my experience with pricing, setup cost, and licensing?

I rate Palo Alto Networks VM-Series pricing an eight out of ten.

What other advice do I have?

I rate Palo Alto Networks VM-Series a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Ahmed MohammedKhan - PeerSpot reviewer
Network secur eng at Qatar Free Zone
Real User
Top 10
Stable product with effective security features
Pros and Cons
  • "We can monitor the traffic manually and detect threats. Additionally, we can block different IP addresses and URLs."
  • "There could be dynamic DNS features similar to Fortinet in the product."

What is our primary use case?

We use Palo Alto Networks VM-Series primarily for security purposes. It helps us with URL filtering, domain blocking, threat analysis, and detecting vulnerabilities.

How has it helped my organization?

We can monitor the traffic manually and detect threats. Additionally, we can block different IP addresses and URLs.

What needs improvement?

There could be dynamic DNS features similar to Fortinet in the product.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series for six years.

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten.

What do I think about the scalability of the solution?

I rate the product's stability a seven out of ten. It could be better. We have four users for it at the moment. We plan to increase the number of devices.

How are customer service and support?

We receive technical support from a local partner rather than directly from the vendor. The support team requires more training.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Cisco Adaptive Security Appliance (ASA) before. Compared to Palo Alto, Cisco devices are not feasible regarding hardware. They are very slow and complicated to find the granular level of results. Sometimes, even a technical expert is unable to fetch a proper report.

How was the initial setup?

I rate the initial setup process an eight out of ten. It takes eight hours to complete and requires one security engineer to execute the process. The deployment involves setting up security policies. The on-premise installation is simple. However, VM installation is complicated in terms of the network interface.

What's my experience with pricing, setup cost, and licensing?

It is an expensive product. I rate the pricing an eight out of ten. We purchased a three-year license for it.

What other advice do I have?

I rate Palo Alto Networks VM-Series an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure Team Lead at a financial services firm with 1,001-5,000 employees
Real User
App-ID and User-ID have repeatedly shown value in securing business critical systems, but we have run into issues with the antivirus interfering with App-ID
Pros and Cons
  • "In AWS, Palo Alto provides us a better view than flow logs for network traffic."
  • "App-ID and User-ID have repeatedly shown value in securing business critical systems."
  • "I would like to see a more thorough QA process. We have had some difficulties from bugs in releases."
  • "We have ran into issues with Palo Alto’s limitations for resolving large IP lists from DNS lookups, as well as the antivirus interfering with App-ID."

What is our primary use case?

We use this as our primary security barrier between trusted and untrusted zones.

How has it helped my organization?

App-ID and User-ID have repeatedly shown value in securing business critical systems.

What is most valuable?

In AWS, Palo Alto provides us a better view than flow logs for network traffic.

What needs improvement?

We have ran into issues with Palo Alto’s limitations for resolving large IP lists from DNS lookups, as well as the antivirus interfering with App-ID.

I would like to see a more thorough QA process. We have had some difficulties from bugs in releases.

I see more improvements needed from AWS than from Palo Alto on the VM-Series, namely a design centered on NGFW.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We are typically at only about eight to ten percent load.

What do I think about the scalability of the solution?

The limit of the product is based on resources that we can obtain from AWS. We have approximately 3500 users and 200 servers leveraging the Palo Alto product.

What's my experience with pricing, setup cost, and licensing?

We used BYOL, because of the cost to own.

We procure the solution through AWS Marketplace because previous experience with their physical appliances.

The pricing and licensing of this product on AWS for a three-year commitment is a great deal, if you can plan that far ahead.

What other advice do I have?

It is a good product, but there is room for improvement.

We use this with Microsoft AD, N2WS, IIS, MySQL, MS SQL, and a number of proprietary applications.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SystemAd6a48 - PeerSpot reviewer
System Administrator at DeepMap
Real User
It offers a single pane of glass for all the different types of installations
Pros and Cons
  • "It offers a single pane of glass for all the different types of installations."
  • "It gives us the ease that we are secure. We have set up the proper things that help make our data safe."
  • "I would like a way to do everything programmatically, or be able to copy the configs from different prices at different levels."

What is our primary use case?

  • To do a lot of intrusion detection.
  • Threat prevention.
  • As an application firewall, to be able to securely deliver apps to the public.

How has it helped my organization?

It gives us the ease that we are secure. We have set up the proper things that help make our data safe. This is the biggest benefit.

What is most valuable?

It offers a single pane of glass for all the different types of installations.

The easy of use is pretty good.

What needs improvement?

I would like a way to do everything programmatically, or be able to copy the configs from different prices at different levels.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

The stability is excellent. We have about 50 to 60 employees on it per day. Then, we have about 100 edge connected devices coming through it as well.

What do I think about the scalability of the solution?

It is definitely scalable. We have about 100 users with about 200 to 300 instances on the cloud that we protect.

How are customer service and technical support?

The technical support is really good. It is usually one phone call to get everything done if we are having an issue.

Which solution did I use previously and why did I switch?

We chose to purchase Palo Alto through the AWS Marketplace because we needed an easy to use firewall and a way to protect our public applications and services.

How was the initial setup?

The integration and configuration on our AWS environment was pretty simple. We did not have to ask any questions about anything on it, so it was good.

What was our ROI?

We haven't had any security issues since deploying it.

What's my experience with pricing, setup cost, and licensing?

Purchasing on the AWS Marketplace was simple, effective, and easy.

The price is not bad. They have a yearly renewal fee, and the pricing is exactly where we expect it to be.

Which other solutions did I evaluate?

We also evaluated Fortinet, but Palo Alto is sort of the new up and coming product. There were a lot of good recommendations from other security experts.

In addition, Palo Alto is easier to configure when you are building policies on applications. 

What other advice do I have?

Talk to their technical services to make sure you are getting the right size solution for what you want to do.

The product is easy use. I don't have to think twice when I am using it. I know it is doing its job. Customer support has been great.

We are using both the AWS and on-premise versions. Both versions are about the same. The interface is nice and easy to configure. I like that it seems like it is one platform to manage.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ahmed_Shalaby - PeerSpot reviewer
Senior Cyber Security Engineer at Beta Information Technology
Real User
Top 5Leaderboard
A stable and secure firewall solution that is easy to implement and operate
Pros and Cons
  • "The most valuable features of the solution are its stability, ease of implementation, ease of operation, and security."
  • "It is not very easy to scale up the solution."

What is our primary use case?

The solution is used to protect some servers and access their traffic in a virtualization environment.

What is most valuable?

The most valuable features of the solution are its stability, ease of implementation, ease of operation, and security.

What needs improvement?

It is not very easy to scale up the solution.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for one year.

What do I think about the stability of the solution?

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

I rate the solution a seven out of ten for scalability.

How are customer service and support?

The solution’s technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is very easy.

What about the implementation team?

Palo Alto Networks VM-Series can be deployed in a day or two.

What's my experience with pricing, setup cost, and licensing?

The solution is a little bit expensive compared to other vendors.

What other advice do I have?

I would recommend the solution to other users because it is a good firewall.

Overall, I rate Palo Alto Networks VM-Series a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1415211 - PeerSpot reviewer
Senior Manager Network Engineering at a manufacturing company with 10,001+ employees
Real User
Good control over traffic with an advanced packet inspection engine, but it needs to include a secure web gateway
Pros and Cons
  • "The most valuable feature is that you can control your traffic flowing out and coming it, allowing you to apply malware and threat protection, as well as vulnerability checks."
  • "The disadvantage with Palo Alto is that they don't have a cloud-based solution that includes a secure web gateway."

What is our primary use case?

I am a firewall expert, although my job is not on the management side. I take care of the routing and switching aspects. We have approximately 1,000 firewalls in the company.

How has it helped my organization?

This product is a complete security system, wherein we provide direct internet access to our hub site.

What is most valuable?

The most valuable feature is that you can control your traffic flowing out and coming out, allowing you to apply malware and threat protection, as well as vulnerability checks.

It has an advanced engine that does parallel processing for packet and deep packet inspection. It also supports user authentication.

What needs improvement?

The disadvantage with Palo Alto is that they don't have a cloud-based solution that includes a secure web gateway. For example, if a person is working from home and you want a proxy then you have to rely on a secure web gateway. Palo Alto cannot do that because they don't have a cloud solution. So, if you want direct internet access and if you also want the proxies then Palo Alto is not a good choice.

For how long have I used the solution?

I have been working with the Palo Alto VM-Series for four years.

What do I think about the stability of the solution?

The stability is absolutely good and there is no problem with it.

What do I think about the scalability of the solution?

We have almost 3,000 branch offices set up across the globe.

Our intention is to increase usage of Palo Alto, adopting it for security in all of our future products.

How are customer service and technical support?

Technical support from Palo Alto is very good.

Which solution did I use previously and why did I switch?

We did not use another firewall product before this one.

How was the initial setup?

With any organization, if you want to change the firewalls that are being used in production then it's a hectic task. You have some rules and engines that can be used, but it's a step-by-step process.

Migrating from an existing solution to Palo Alto needs to be done in phases. Phase one would be installing the devices. Phase two is testing a lab setup and diverting traffic, then analyzing it. Finally, the third phase is to enable other features like threat protection, malware detection, and other advanced options.

Depending on the size of the organization, if a migration is well planned then it will take three to four months to complete.

The configuration is different between our branch offices in order to meet our requirements. Some use the hardware appliance, whereas others use the software version.

What about the implementation team?

We had a Palo Alto engineer who was assisting us, in-house, for our deployment. We also have support from our vendor, which provides LAN and WAN solutions.

Which other solutions did I evaluate?

We considered using Cisco ASA, but we chose Palo Alto because it can also act as a proxy for your hub site. Palo Alto is more advanced than the Cisco solution.

What other advice do I have?

This is definitely a product that I can recommend.

Overall, it is a good product, although it would be better if they offered a cloud proxy.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.